Our second experience with Thurgood Plumbing was great - just like our first! We made an after…read morehours call and was able to make an appointment for the next morning. Gusto showed up as promised and was friendly and efficient! Thank you!

We had a toilet overflow and leak into the floor below. Thurgood Plumbing & HVAC sent Kevin over…read moreright away. Not only did they identify the problem, they gave us recommendations for any potential future issues they noticed with our plumbing and HVAC systems. They also provided us with at 3 options to fix the original problem plus cost options to prevent the future problems from happening. Jim (the cost guru) had excellent customer service and was so willing to help in any way he could. Kevin (the inspector) was very knowledgeable and answered all of my random questions that came from being a first time homebuyer. This is now my favorite company to go through and I look forward to working with them in the future.

Mike is great and gives you an honest service. The big box store wanted to charge me a crazy amount…read morewhile Mike came over and let me know that I had a few things that I just needed to adjust to fix the ventilation issue. Absolutely choose Mike you won't regret it!

A/C started blowing warm overnight and drawing an lot of power cycling on (lights were dimming.) I…read morethought maybe my system had reached it's end. The condenser dates from 2004 and the inside portion dates from 1994 (original to the house.) So the idea that things were terminal isn't all that out there. Turns out worst fears were unwarranted. The capacitor had failed and required replacement and I concurred with him that changing the contactor was prudent as well (18+ years of cycling on & off, why not?) I called his number at 0800, Mike called at 0946, showed a few minutes later. He was done & driving away by 1030. System fixed, washed down and blowing cold air. I couldn't be happier.

As is the way, our air conditioner died on Saturday of a long weekend. I woke up Sunday morning in…read morea pool of sweat and knew in my heart that I was in for a rough holiday. I called True Pros on at 8am on Sunday, fully expecting them to not get back to us until Tuesday. 15 minutes later, I get a text from the business owner (Katy) letting me know that she's asked for volunteers to come out and rescue us. Within the hour, James called and asked for more details and let us know he was on his way. He came out, confirmed our AC's time of death, and arranged for Rich to come out and provide estimates for a replacement. Rich was here (again, within half an hour) to measure the house and provide us with a few options to choose from. Since I had to be away for an appointment and my husband had been supervising the visit, Rich texted me to make sure I got the quotes and answered my questions quickly and efficiently. We made our decision within the hour and the team bent over backwards to make time to install it on Tuesday. Corbin and Jesse showed up right on time today and worked through lunch to get our new AC system up and running. They were efficient, friendly, and very helpful. The AC is working fabulously and everyone (including our cat) is so grateful not to be living in a sweat box anymore. I love True Pros! They're fast, communicative, and fairly priced. I love the little blurbs about the technicians that you get by text, along with their photos, so you know exactly who to expect and who they are. They're not pushy about sales, and it's clear the whole team knows what they're doing and like what they do. I can't thank them enough for rescuing us from what promises to be a very hot week. May your pillows always be cold!

Today we got a fireplace cleaning from True Pros. It was an excellent experience from start to…read morefinish! The communication with the office was impeccable. They even texted a bio of our service man! Then Ty went above and beyond with the fireplace cleaning. To be honest, this was my first time getting this service and I hadn't realized how much our fireplace would benefit! Ty was good to teach me a lot as he went! It helps me to take better care of my things. I'm adding True Pros to my list of providers I can trust. I'll be trying their other services too...

They charge $79 for a free estimate. That's not free. The $79 is likely put towards whatever…read moreservice is required but, if you go with a different company, is the money returned? Probably not.

Poor college kids who own a house here. They were AMAZING. Todd was very kind in helping us getting…read moreour AC fixed. Highly recommend their trust and service.

Fast response (even on a Sunday). Adam got my AC fixed the same day for a fair price.read more

Adam and his team did a great job of replacing our furnace and installing new air conditioner. His…read moreproposal was thorough and complete including the electrical work, which other contractors were not including. He knows his business and him and his crew did a great job.

I reached out to Blue Best online and they called me back on my cell right away. They were able to…read moresend someone out the same day to help me fix an issue with replacing an old Smart Thermostat with a new one. The previous home owner had done a non-standard patch job to get the old one working without a C-wire and even after attempting to rewire it myself neither the old Smart Thermostat nor the new one would work. John helped me figure out what I'd done wrong and had me up and running in about 15 minutes. Everyone was polite, knowledgeable, and efficient. I'll definitely call them first the next time I need HVAC service.

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

On time, knowledgeable, great price and workable. Tylor got a team right on fixing my AC no waiting…read morearound. I had a fancy van company come and give me a quote before I contacted Tylor. They were almost three times more than Tylor!! Give these guys a go at your job. I'm very happy with their work!

I had Tylor come by and give me a quote on replacing my 15 year old water heater. He showed up on…read moretime and was very knowledgeable. Agreed on the price and set up for a install for the next morning. He showed up and started to working right away. I had a nice conversation with Tylor. Based on our conversation I would confidentially say that he is a safe person to have in your home. I had him in my home alone while I was running errands. He is good with kids and animals. I have dogs and he made them comfortable with him being in the home. He is also a dog owner and a parent. I am happy with the install and his overall personality. Would I recommend him? YES Would I use his service again? YES Did I feel comfortable with him in my home? YES Did I feel he was knowledgeable? YES