On time, efficient and got repairs done quickly! Highly recommended!! Had to wait on a part and…read morecame right out to install it when it arrived. Highly recommend giving them a call. Price was reasonable for work done.

I recently built a new home is West Farmington and purchased 3 linear modern fireplaces (about $12K…read moreworth) from Hearth and Home. They were installed during the construction and during installation I was not asked where I would prefer the ventilation on one of the fireplaces to exit, and they ended up venting it directly over the vanity in the master bath. This interfered directly with vanity lighting and design. When I moved in, not a single fireplace was working. None of them would light even after checking all electrical and gas connections. After multiple calls and nothing being returned, I finally spoke to a manager, and Tyson with service made an appointment and came out to the house. Finally 2 months after moving in we had 2 working fireplaces. The third was broken, so a part had to be ordered. An appointment was scheduled for installation 2 weeks later, and nobody showed. I sat at the home for 2 hrs waiting and nothing. 15 mins after the appointment ended, I got a text from Tyson saying that the part hadn't arrived yet. I was understandably frustrated for my wasted time and poor communication. That part was finally installed 2 weeks later, literally 3 months after I moved in. But that is not all, the first time I turned that fireplace on and ran it for about an hour, the glass heated and shattered. Now I again have a non-working expensive fireplace with shattered glass that I have to put cardboard over to block wind from coming into the master bedroom. I was told a week ago that new glass would be ordered and that I'd receive a call this week with details and an eta of installation. I haven't heard anything so I called today. I was told that nothing has been ordered but that they'll work on that today. I'm frustrated with the poor communication and poor customer service. Even after spending thousands of dollars with this company, they can't seem to get me decent service or working fireplaces. I'm also concerned that this fireplace is either used or after market because of all of its problems. I would strongly recommend against using this company, and will not do so in the future. Corey Rood MD

Just had our stove installed today! When we (my wife) decided which stove we wanted, the sales…read moreperson was very helpful and knowledgeable. She helped with all our questions and had some great advice on what to consider for our situation. What I loved was the no-cost visit to our home to lay things out and make sure we were good with what we wanted before making a final decision. This really helped with my piece of mind. We ordered the propane stove, and these guys showed up on time and got the work done quick with very good quality. After they pulled our wood stove, ran the new propane line, and installed the new stove, they took the time to sit down with my wife to show her all the features, and let her know what to expect and what to look for if there were any issues. Phenomenal service and communication from beginning to end. Very happy with these guys, I'd do it again in a heartbeat!

Worth the wait! Mykayla helped me choose the gas log insert that was perfect for my existing…read morefireplace. The factory that creates these realistic logs was experiencing delays due to Covid, but they are fantastic and definitely worth the wait. They're so realistic looking and so much better than the options at the big box stores. Hunter and Spencer did a great job with the Installation. They were respectful and tidy, and even though they had already had a long day and were held up by weather, they didn't postpone my appointment. They asked if they could come even though it was late, and they were unrushed and thorough with the job. The end result is even better than I had expected. I love my new fireplace! This kind of quality and service is not something you can get from the big-box stores. Rocky Mountain all the way!

Hard to give it a review when there was really nobody there to answer any of my questions on a…read moreSaturday afternoon. Asked about prices they just gave me these ranges of things that meant nothing and didn't really seem like they had somebody that wanted to come out and take a look at the project- Who has time to return to a place like that and get a bit?

Super friendly estimate process and reasonable prices. I ended up going with a different company…read moredue the I the product I liked. They seem like they are trying to make a turnaround for better customer service and experience.

Todd, my Comfort Solutions technician, arrived timely and did a thorough job cleaning my 2 gas…read morefireplaces. He also patiently answered my questions. It was $149/fireplace which I thought was a fair price and good value. I would definitely use them again!

Very satisfied! Ty was great, professional, knowledgeable and not only completed repairs quickly…read morebut did a professional clean up.

On time, knowledgeable, great price and workable. Tylor got a team right on fixing my AC no waiting…read morearound. I had a fancy van company come and give me a quote before I contacted Tylor. They were almost three times more than Tylor!! Give these guys a go at your job. I'm very happy with their work!

I had Tylor come by and give me a quote on replacing my 15 year old water heater. He showed up on…read moretime and was very knowledgeable. Agreed on the price and set up for a install for the next morning. He showed up and started to working right away. I had a nice conversation with Tylor. Based on our conversation I would confidentially say that he is a safe person to have in your home. I had him in my home alone while I was running errands. He is good with kids and animals. I have dogs and he made them comfortable with him being in the home. He is also a dog owner and a parent. I am happy with the install and his overall personality. Would I recommend him? YES Would I use his service again? YES Did I feel comfortable with him in my home? YES Did I feel he was knowledgeable? YES

If I could rate this company a zero or a negative number I absolutely would. We just had our…read morechimney cleaned out by a man named Joe. He was very talkative and seemed friendly, but he failed to mention that he had cracked the bottom of our fireplace box. I cleaned the fireplace box out before Joe was scheduled to be here, and there was absolutely nothing wrong with it. I spent 20 minutes looking at the fireplace box and there was absolutely not a crack in it. After he left we went to look at the work that he had done, and noticed a long, deep crack down the center of the fireplace box from front to back. We called the company and spoke with a woman who told us that she would have somebody come out to fix our fireplace for us and asked me to take pictures and send them so he would have the proper materials. Shortly after I sent the pictures I received a call from Lyle, the owner of the company, who was extremely rude and basically called me a liar telling me that there was no way that they could have done the damage. It was clear after arguing back-and-forth with him for seven minutes that he had no intention of resolving the issue. He basically told me that it was not a problem and there was nothing that he could do to fix it, nor would he fix it because he didn't believe that his employee had broken it. When I told Lyle that the woman that answered the phone told us that she would have somebody come fix our fireplace, Lyle told me that she's just a secretary that answers the phone and she doesn't know anything. I will never use the service again, I was so disappointed at the rudeness, lack of respect and lack of professionalism that I experienced during the seven minute phone call from Lyle, the owner of the company no less. Rod G.

Please be careful with this company! Lyle came out quickly to which we were grateful; however, it…read moreends there. He stood six feet from the fireplace and it was clear he didn't really care to be there. He didn't inspect anything closely, clean anything, or even bother to get on a ladder to inspect the flues or measure for a chase cap. He charged us $89 to just come out and give a bid!! We've since had other contractors come out that actually got on the roof, actually took measurements and actually showed us pictures all for free!! BUYER BEWARE.

We had our two chimneys cleaned. Kerry is as good as other…read morereviews have reported. Genial, knowledgeable, efficient. Just an all-round great experience.

I was having trouble with my clothes dryer and Kelly got right back to me right away and came out…read moreto clean my vent which was badly clogged. He explained to me how dryer vents work, and what other factors are contributing to the problems I'm having with damp laundry with the proximity of the dryer to the outside of the house, and how short the vent is, as well as options to consider for improving airflow to the dryer in the future. I learned more about dryers than I ever knew in my life today! Very affordable and nice! Would call again!

Excellent professional service. Trustworthy and honest. We feel our system is functioning much…read morebetter now.

They were very kind explained everything so well. We felt very confident in the service we were…read moregetting. It was worth the price. They also were able to come out very quickly.