Philip and Rory just left my home after finishing the install of our new Napoleon XIR4. This entire process was fantastic. Aaron was our sales rep and explained the different options we had and made very good recommendations. He looked at what it would take for the install and was able to print the estimate off right in our home. I loved the straightforward approach without any sales gimmicks. I had been to another fireplace store (to be unnamed, but located in Sugarhouse) and the difference in customer service was night and day. Aaron left us the info and let us know we could follow up anytime. We decided to move forward and we got a call to set the installation date within a few minutes. I was happy they could get to the install in less than 10 days during such a busy time. I received a reminder call on Friday that the installers would be there Monday morning. Nice touch. Even better, I got a call from Phillip the installer at 8:00 Monday morning letting me know they had loaded up and were on their way to my house. I love it when people communicate! Philip and Rory showed up right on time, and before even entering the house introduced themselves and put covers on their shoes. I was very impressed with how polite they were. I gave them a quick overview of where everything was for the install and they got to work. They set dropcloths, were quiet and respectful, and cleaned up after themselves. Couldn't ask for anything better than that. When the install was done, Philip walked me through the setup and how to use the remote on the new fireplace. He took care of all the paperwork and signatures. I could tell he was very organized. I am so pleased with how this entire experience went. I would highly recommend Comfort Solutions! read more

I had a very frustrating experience with Comfort Solutions this morning. The tech was scheduled at our home this morning between 10am-2pm. We received a voice mail yesterday from them confirming this date and time. This morning at 10:15am, I noticed I had a voicemail from them. I called them back, and the tech said that we would have to reschedule since I had missed our appointment. (What?) He said that our appointment was between 8 AM and 10 AM. I told him that wasn't true, and even if it was true then why hadn't he stopped by this morning between 8 and 10? (I had been home all morning.) He said that they only come on appointments when we answer the phone, and since I hadn't answered the phone they didn't come. So an appointment isn't an appointment unless I answer the phone? I attempted to chat online with someone from the company later that day, but they said they didn't have access to the schedule and couldn't help me. (Why do they have chat then?) Then someone called me later in the day to reschedule because "I had missed my appointment." Comfort Solutions, I didn't miss my appointment. I was home all day - waiting for you. You missed your appointment with me and your technician probably lied to you to cover. Can I even get a simple apology? read more

Why I chose Comfort Solutions 1. Professional right off the bat when calling the company for an estimate 2. Consultant was on time when he came to our home to give an estimate and was extremely thorough. He explained everything and helped to make sure we would qualify for the Fed rebate. 3. Estimate was very clear and thorough. The price quoted was the price we would pay including the rebates from the Gas and Electric company. Where other companies gave me two prices and I had to figure out what we would have to pay and then file for the rebates. Comfort Solutions will file the Gas and Electric Rebates for us. 4. Clair Mitchell was very responsive and was willing to go the extra mile for us to ensure we were getting the best deal for what we wanted. 5. Jeremy and Adam were the installers and were very clean and friendly. Very helpful in explaining and showing how everything works. I would recommend this company and the individuals that I dealt with 100%. read more

When we met Dave, he was friendly, informative and not pushy. Like some sales people can be. He went the extra mile.. a few miles exactly to help us get what we needed and wanted. Our installers Tyler, Jeff and Sabin were professional, aware of our dangers for our age at this time of COVID 19. My daughter had told Tyler he could take his mask off to work, and he thanked her and stated they wanted to keep the initial contact down so there was no health risks. Once they were to start working, he explained they would take their masks off if it was ok with us. We agreed that would be fine. They were very concerned for our health and safety. The men worked hard and they were friendly. They got the job done quickly and efficiently. They did a marvelous job at getting our fireplace in and working with how we wanted it and they did the framing to our specifications. We high recommend comfort solutions and especially Dave and his team! read more

Todd answered my late night emergency call and was at my home at the time I requested. Clair was a great advisor. He helped me choose the right furnace for my home, including the variety of ceiling heights and room sizes. Juan and Devin were expert, professional and courteous. They arrived on time and explained everything ahead of time, so I would know what to expect. Even when they ran into difficulty because of the structure of my house, they found a solution right away and explained it all to me before they did anything. It went very smoothly. They protected my home from dirt and damage, and left everything clean and running beautifully. Everything was finished sooner than I expected, and they explained my new furnace and thermostat thoroughly, making sure my questions were answered before they left. Everyone I worked with was courteous and friendly. I would definitely recommend Comfort Solutions. read more

We needed our air conditioner replaced and after searching HVAC companies and reviews, we decided to contract with Comfort Solutions. We highly recommend this company. John the salesperson did space evaluations to recommend the proper size and energy efficient system and he explained the components of the system with clarity. The service professionals, Juan and Devin, were highly skilled and replaced our system with ease, expertise and complete success. Juan and Devin were also very respectful of our home and of us. They were quiet, polite and wore shoe coverings when walking on our rugs. Comfort Solutions price quote was in the range of the other quotes we received. Our experience with Comfort Solutions left us feeling valued and totally confident we spent our money with the right HVAC company. read more

Having to replace a furnace is never something a homeowner is looking forward to. That said, the experience with Comfort Solutions was fantastic from start to finish. From Mike showing up to look at repairing the furnace, to Bill walking me through the sales process and making me feel good about what we were purchasing, all the way to Chris Watt and Brian coming to the house on time for installation and doing a phenomenal job installing and cleaning up after. I really cannot say enough good things about the overall process. I would recommend Comfort Solutions and each individual mentioned above to anyone needing a repair or a new furnace. Much thanks to Mike, Bill, Brian, and Chris. Adam read more

I needed to replace two furnaces and two air conditioners that were 20 and 25 years old. I got 6 bids and really did my homework on companies. Comfort Solutions was not the lowest bid but I felt that they understood the job and would be the most thorough. I was not wrong! John LaMunyon was very knowledgeable in calculating the needs for my home. I asked for the best installation team and Juan and Jesus were the BEST! They encountered several challenges in running the new (larger) ducting in my home and handled it perfectly! All were professional and courteous and cleaned up after each day. I would highly recommend Comfort Solutions for your heating and/or air conditioning needs. read more

Comfort Solutions installed a new furnace & AC unit to my home in November. I have to agree with the other reviewers that the customer service you receive from all employees is fantastic and well above what is expected or received from other companies. They were not the cheapest quote but their service and product was far superior for the price. My install took two days (install of new furnace, new ductwork, remove 2 old units, install AC unit), and all four techs that came to my house were fabulous. Jeremy M was there to finish the job and was great about explaining every step and making sure I was comfortable with everything, as well as cleaning up thoroughly after they were done! read more

Todd was very professional and explained all of the possible problems that might be causing our air conditioning to malfunction. He then proceeded to analyze the system and deduced the cause. He explained what had created the issue and proposed options for us to rectify the problem. Todd then ordered the part and assured us that he would return to do the work when the part arrived. Based on the quality of his service, we decided to resign for a maintenance contract. We hope that Todd will be our "air conditioning and heating doctor" from now on. ***** (Too bad you don't have more stars we could pick in your rating block.) read more

Robert T. and company did an excellent job installing my furnace. It was fast even though they had to get a custom part for my confusing venting. They left the place very clean and gave me a thorough walk through of how my new system worked. I appreciated also that they took the extra time to make sure my air filters fit perfectly. That is important and the people that installed my old furnace didn't do a very good job of it and when they pulled it out it was full inside of dust! Fast Service I know they will come back if needed Friendly install Couldn't recommend higher! read more

Wow is really the only way to describe my experience, we had quite a number of people come out and bid the work. I have to be honest comfort solutions was not the cheapest bid that we got, however I am here to tell you that they will get my business every time! Jeremy treated my home as it was his own and made sure that everything was completed not only as requested but made it look great. I knew when my Great Dane loved him that he was the right person to be installing our furnace and air. I have found my heating and air provider for life and wouldn't think of going elsewhere. read more

Todd saved the day!!! Woke up on Friday morning and the furnace wasn't working and it was going to be colder that night. Called Comfort Solutions to come and fix it. They were booked all day but could have someone come after hours, which was fine. However, they stated that if a repairman completed a job early they could come earlier. Received a call from Todd stating he had finished early and if he could come look at the furnace. Hurray, he diagnosed the problem and fixed it and checked for other possible problems. We were extremely satisfied with Comfort Solutions services. read more

Here's the benefits of using Comfort Solutions: 1. Excellent customer service (Somewhat lacking into today's business environment!) 2. Detailed line item description of what you're buying. 3. Peace of Mind 4. Trained Field Technicians who are Subject Matter Experts in their field! 5. Wiliingness to "good the extra" mile. 6. Juan Gil is a "Top Gun" Lead Field Technician. He and James even fixed an air duct banging problem. 7. Excellent quality control insuring a perfect installation. Highly recommend this company for anyone looking to replace their HVAC units! read more

Clair came and measured our home to suggest the size of furnace to install and set up the installation. No hard sell - just pleasant discussions. Ray and Devin came on the appointed day and hour - even called ahead to let us know they were on the way. They went right to the removal of the old furnace and installed the new one making improvements to the gas, electrical and thermostat installations. Explained the new furnace and how it's operation differed from the old one. Immaculate cleanup and removal of all debris, parts and trash! Great doing business with you guys! read more

We had our furnace stop working on a Sunday evening, called Comfort Solutions first thing Monday morning. They had a tech out by 11:30am on Monday, quickly diagnosed the problem, found that the bad part was under warranty, went to get the part, and had the unit up and running in a couple of hours. Price was great. Matt was the service tech and he was fantastic. He showed me what he was doing, explained the diagnostic process as he went through and showed me how he diagnosed the issue of the bad part. Very responsive and I was very happy with the service. read more

Kevin H at ComfortSolutions in Sandy was easy to work with and helped me learn about the latest offering for direct vent fireplaces and saved me some money by showing units that had rebates or special offers in the style I liked. Paul H. did a good, clean install and accommodated several of my requests for the direct vent location and running some extra flexible gas line for a garage heater. Before he started the install we reviewed the work he was to going to do and the pricing that was quoted a few weeks before so I was happy with the whole process. read more

Todd from Comfort systems was very quick to return our call after hours when our furnace quit working. He was willing to come that night but we decided to wait until the following morning. He called us first thing the next morning and set up a time to come to our house. He worked hard to find the problem and was able to fix it and get our furnace going again. He explained everything well and we felt comfortable having him in our home. We would recommend Todd and comfort systems to anyone who has problems with their furnace or air conditioning. read more

Todd A. at Comfort Solutions is the best! His attention to detail, knowledge, and ability to explain what was wrong with my fireplace so that I could understand the problem was so much appreciated. Plus his work is so tidy! Todd did the job and did it superbly. It's a comfort (no pun intended) to know that quality workmanship and quality customer service is a big part of Comfort Solutions. I will definitely use them again, and ask for Todd A. I recommend Comfort Solutions to anyone in need of quality heating & ac service. read more