The value I received from the Optimo wash was beyond reproach! They cleaned the interior and…read moreexterior all by hand! 100% satisfied by these people for what I paid!

After they finished cleaning my car, l immediately noticed that all of my 4 my rims were damaged…read moresomething that was not there before I arrived. Seems like some kind of acid was sprayed on my wheels. I brought this to the attention of the owner, Victor, expecting at least an apology or an attempt to make things right. Instead, I was met with no apology, no accountability, and no compensation only the runaround. This experience has shown a complete lack of care for loyal customers. I would not recommend giving them your time, trust, or money

Car was dirty before and went here and purchased the platinum package which is currently $13.00…read more After going through, I looked at the car after and saw a lot of dirt left over including a bad patch of dirt on the tires and lower quarter panels. Disappointed. It wasn't an attended wash, and calling the number on the payment machine connected me to a fax.

I went to the car wash and purchased the gold wash, not sure if it's old or just broken but the…read moresprays are isolated to one area and there was no soap at all and it barely did anything but power spray of water. I wouldn't go But you can always call customer service and complain and they will refund you which is nice. I hope they fix it..

Second oil change in a week (2 cars.) I appreciate the free…read morehand Carwash with a synthetic oil change.

I had a great experience at this business yesterday. My car was gross it had been over a year since…read moreit was detailed. I got there a little bit before 4. The employees were kind and accommodating. My car is sparkling. I highly recommend them for detailing.

I usually visit a car wash during the winter when the weather is too cold for me to clean my car…read moremyself, and remove the salt. While I acknowledge that car washes may not always achieve a 100% clean car, this particular one does a decent job. However, I wish the consistency in their power washing prep technique was improved. Additionally, SUVs have a higher roofline, making it impossible for them to reach the top and towel dry the entire car. It would be great if they had a two-step stool to facilitate thorough drying of the entire vehicle.

Went twice. Both with a card from Executive Kia. The first wash was poor. The attitude of the…read moreattendent when given the card was poor. The wash didn't appear to have much soap and I left still dirty. The second was much better. Two guys in front sprayed the front of the car and did a quick go over of the rear window and tires. The wash was 100% better in every way. The inconsistency of the wash and attitudes will keep me from regular attendance as a self pay however.

Customer service was great. I called to explain I had used the touch less wash and it left dirt on…read morethe car. As there was no attendant, and the number on the machine resulted in me dialing a fax, they said I could come over. I showed the receipt for the platinum car wash I purchased and they said they'd run my car through again. I said that I'd hope they'd run it through as the platinum again. After leaving, I noticed the tire was still as dirty as before, although the other spots of the car had been cleaned. I didn't expect spotless, but was a bit disappointed that the car wasn't as clean as I had hoped -- especially for two times through a wash. Not sure I got the platinum package the second time through as the attendant didn't shine the tires or seem to add any attention to that area.

I bring my car here all the time for a car wash and not one time I was treated wrong. Everyone is…read moreso polite.

Honestly, this is the worst car wash I ever got and probably the most expensive at $25 with $5…read moreoptional ceramic wax. Car appeared to not be properly rinsed. I will now have strip the wax and re wash and wax this car myself. Didn't even get the bird crap off the hood and now the dirt is entombed in ceramic wax.

Great customer service and good prices. I had my car washed, vacuumed and waxed which made a world…read moreof difference - it looks brand new! The staff was very efficient and did a nice job on my car. Will definitely go back for future services.

The car wash does its job! The unlimited car washes are great for the winter with the salt build up…read morein New England. Keep the rust at bay and the car clean

I usually go to hand wash car washes but I was desperate for a wash. I decided to go to this…read morelocation which has polite employees and a beautiful setup . However, my car wasn't cleaned after two $20 washes . I got all the way home and noticed my car was still dirty so I went back and they let me back through for free and still no difference. I asked the guy if he had a rag and explained that he didn't have one and that I would have to call to talk to the manager the next day. Hence, the phone number provided doesn't even work.

I can't believe I haven't reviewed this business! Keith is amazing! He took care of a couple…read morevehicles and a boat for me a few different times. He's excellent to work with, does a fantastic job and is very reasonable. Such a pleasure to do business with such a professional! I'm planning to reach out to him soon to help with a few vehicles and later this spring for the boat!

Keith was the most wonderful human being I've met. He had detailed 2 cars for me without…read morepressurized water, and the result was beyond my expectations. Very kind, gentle, and patient. Me and my partner both loved him and the service he provided. We would re-book his services in a heartbeat if we weren't moving away!

This is such a great place. I love to take my car here. The car wash is really nice, does a great…read morejob on my car. While I'm there I can take my dog for a bath, and she really likes getting her bath here. It's a great place, affordable and awesome service . Highly recommended.

Just arrived at 4pm on November 30th to use the self-serve dog wash which is supposed to be open…read moreuntil 5pm. Both dog wash rooms were closed -- Doors locked, lights off. I walked around the entire building to find an employee for help I couldn't find anyone. Another dog owner drove up with their pet and said that he had called before bringing his dog today and was told over the phone by the staff that the dog wash was open until 5pm. He also discovered that it was closed. It's incredibly inconsiderate of this business to lie over the phone and say they would be open until 5pm when that wasn't true. We will never return. The other dog owner recommended the dog wash at Tractor Supply in Wallingford. We will be going there from now on for our weekly washes.

Left a lot of soap on car. Some of the rinse nozzles don't work. 20$ would be better spent at…read moreOptimo in Wallingford.

I've been to this wash wash multiple time and there is no garbages to dispose of any trash while…read morecleaning your car. This issue has caused people to leave trash all over the ground and makes this place look like a dump. I tried vacuuming my car and the vacuum had no suction. The wash area had no soap I had to go somewhere else to vacuum and wash my car. You don't find this out until you've spent the money. Total waste.