Some people have said that they were able to pay just as much as the dealer or slightly under. In…read moremy experience, I've had to pay about 10% more on average for most typical services here. Granted, I choose to use synthetic rather than normal and my make/model and mileage may factor in somehow. With that being said I do think it is worth the extra cost to come to Valvoline. The total time to drive behind Citgo into the Valvoline garage, park your car, have them do their thing, and then pull out takes anywhere between 10-20 minutes. The employees here are very efficient and work well together while not sacrificing professionalism and friendliness! The one thing they will for sure up-sell you on is the $40 cabin air filter swap. Just go to the auto parts store around the corner and change it yourself for $10-20 dollars (really easy to do and won't harm your car if you "mess up"). You also never leave your car and don't wait in a room drinking stale coffee while morning trash TV is playing in the background. And they're open Sundays!

Damaged my vehicle and would not take responsibility! The corporate office defaults to the local…read morestore. The local store gives you the runaround and refuses to do anything to help. Essentially they will tell you to litigate the matter in court. Long story short they did not secure the splash guard under my vehicle or tighten the bolts and one of the bolts blew out my tire and splash guard came down and got damage as it dragged across the ground. I recommend going elsewhere.

Quick and efficient oil change process. Other services offered at competitive prices.read more

We always come here for an oil change the guys are super nice and professional always shows us that…read morethey filled the oil and change the filters ! It's a great value too cheaper then firestone

Don't bother. Just don't…read more I needed an oil change as my car was overdue by maybe 300 miles. I pulled in here on my day off to get the oil changed. That's it. No more, no less. Apparently because I have breasts, I don't know anything about my vehicle. The dude who took my information insisted I didn't know what I was talking about when it came to my car year, make, model and engine size. Believe me if I'm paying for a car and for service on said car, I'm going to know everything about my car. I was also clearly not interested in the health of my vehicle because I waited so long to get my oil changed (!). Right, Captain Douche Canoe. Going over by 300 miles was going to put my car in the danger zone. The amount of upselling I had to avoid was ridiculous. I don't want an engine flush, radiator flush, transmission flush, fuel line flush, fuel injector flush...the car has ~34k miles on it. Just change the oil and let me leave. They also didn't reset the perform service indicator light in the message center. That would have been nice. No offers for a free or reduced car wash either. They readjusted my seat settings as well. Never again. This just means the next time I need an oil change, I'll work from home and service my car at Frenchy's on 150 right by my home.

After reading the only review, i almost did not take my car here. But it was close by and…read moreconvenient, so I said, what the heck. I'm glad I did because I had a great experience here. My wife and I both took our cars here today. The oil change was very quick and not too expensive, 24.99 for her and a few bucks more for me because of the extra quart needed for my Jeep. The staff was very friendly. They did recommend a few things that needed to be done but they had no problem when I told them no thanks. Although I did only go in for an oil change, I'm glad they pointed out the other issues. We both got a coupon for a free car wash, which we didn't use because of the rain. He said we had 30 days to use it, so no complaining there. We both will be seeing them again next time around. I would definitely recommend!

I had a great experience at this business yesterday. My car was gross it had been over a year since…read moreit was detailed. I got there a little bit before 4. The employees were kind and accommodating. My car is sparkling. I highly recommend them for detailing.

This place is incredibly unreliable. Why do you have a sign on your front lawn stating that you're…read moreopen until 6 PM during the week when you are constantly closing the doors an hour or more earlier ? Really frustrating- either update the sign or stay open until closing time ... constant false advertising.

Easy and fast. Got it done without problem and no upselling on their part. It was less expensive…read morethan I expected

Great communication and service! very helpful and informative With and and every question that was…read moreasked! will continue have them service and car that I bring! Dimond ,Alex, and Juan was amazing!

Stopped in for emissions testing last week without an appointment..Dan the assistant manager was…read moretraining that day for manager position. He was efficient got my car in within 10 minutes while handling walkin customers and phone calls all done with professionalism and the abilities of an experienced technician. Got my vote for the promotion Dan! I would highly recommend this auto service center

When you call this service area you are calling out of the country!!! Come on no bring those jobs…read moreback to America!!! I did not know this made an appointment went to the appointment was told this, they could not do the work I needed done...was not happy! I ended up bringing my car somewhere else, needless to say...I did not need what was stated to me! Please beware and get another Opinion!!!

I've heard nothing but good things about this place, but for two hours this morning I've been…read moretrying to get in touch with these people. They have different extensions to try. I've tried 12 and three for extensions. Been on hold for more than 20 minutes each time if they don't answer their phone, how good of a job can they do. Very upsetting and cannot get in touch with these people. Not very professional..

10/11/22 Nelson's Automotive is a well established, long time repair business in Wallingford, now…read morein its second location the past several years after moving to this North Plains Highway location from their beginnings on East Center Street. I've been coming to them for my periodic emissions testing for many years, starting when they were at their previous location. I decided that when my Nissan pickup truck needed any sort of repairs I'd bring it to them. I called a few days ago to arrange having the brakes serviced on my truck. When I called, I was greeted by a friendly voice of a young woman whe gave me a day to bring it in. On that day, I went to the service window and that young lady greeted me and said she'd give me a call later that day when they could tell me what the cost would be and when it would be completed. Later that day she phoned and told me the amount of the bill and said the job would be completed by end of the day. The price wasn't cheap (I wasn't expecting it to be), but I'm more concerned with quality & value. I told her that I arranged to pick it up the following morning, if that was ok. A little later that day she phoned once again to let me know the work was completed, just for my information. I appreciate that they communicate so well with their customers, and I'm very satisfied with the work they did. I learned just now from the owner's response that I can have my oil & filter changed while I wait, with an appointment made in advance. So I'm upping my review to five stars! Thank you Nelson's Automotive for your reliability, fair prices and good value.

Oil change. Polite speedy and professional. Will be back…read more again. Reasonably priced as well

I have been doing business with this company for a few years…read morenow with my Jeep Grand Cherokee. A few weeks ago, my Jeep engine light started to flash on my way back from my son's basketball game. It got the point where my gas pedal was on the floor and I couldn't accelerate at all. I called Computer Tune and Lube and Dan, the owner, told me to drive it straight to their shop. So I did, and he said he'll have his team take a look and give me a call. Gave me a loaner (2010 Toyota corolla, that sounded worse than my Jeep). Told me not to drive it on Monday (day of the blizzard). With a quarter tank of gas and the way it sounded I just drove it home. Within a few hours I got a call from Dan. He explained that "fuel started to leak on my exhaust tank, which caused my catallactic converter, radiator, temp gauge, etc to not work properly and he'll have his guy start tonight if I give the okay. He told me it would be around $3,800 plus tax for everything. I felt EXTREMELY pressured. I told him to let me talk to my husband and I'll give you a call back. He said, "I'm leaving for the day, and so will my guy unless you give me the okay to go ahead. Otherwise, I can't get to working on your car for another week or so." So I did give the go ahead since I needed my Jeep fixed soon with 6 kids and activities and sports going on next week. Fast forward to last week, I picked up my car on Wednesday and paid in full the $4,267.28. The invoice was 2 pages long! Dan even said " you got a lot of life left in that Jeep. My brother pays over $1,300 for his new jeep, so no need to get a new car anytime soon" Well, yeah especially since I just put $4,000 into it. On Saturday, I drove my jeep on the highway it started to flash with the engine light again. Then my temperature gauge went all the way up to "H." And then it went right back down to "C." Thought it was a fluke so drove it home. On my street, I could barely accelerate and it started to smoke. After getting a second opinion, from another mechanic, they told me this is the shops fault. He said "you just paid to have your radiator replaced which is what cools your engine and prevents it from overheating. See if they can take a look at it free of charge since they caused it." On Monday, I went in person to talk to Dan and see if he could resolve this. He told me that it's my "fault I drove it. I would have to bring it back in the shop and he'd look at it and if it's on them, they would fix it otherwise I would pay for the tow and all other costs associated with it." I told him my jeep never overheated in the past and I just got my radiator fixed from your team and now my engine overheats. He says "it's an old car and has a lot of issues." I felt scammed and didn't trust him after that. I contacted the BBB and decided to write this review to warn others, especially women. His shop caused my jeep to overheat and now after $4,000+ of repairs I can't even drive it. It's NEVER overheated before and I just paid for all those parts to be replaced and then my car overheats and he won't even look at it free of charge? Women, moms, beware, this guy takes FULL ADVANTAGE.

I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

Chris was amazing. They are all easy to talk with, friendly, personal, competitive pricing, and…read moremost important, you will be very happy when you pick up your vehicle. I won't hesitate to go back.

I found SafeT Auto when looking for a place that used Snap Finance…read more I was impressed by the number of stars and good reviews that others had given so I called them. Neil was so sincere, honest and knowledgeable when talking to me about the many repairs my can needed. He organized and guided me with the order of importance to make sure I had a safe vehicle to drive! As a woman, its very easy to be taken advantage of however,I never once felt that he was trying to "get over on me" and just take my money! I genuinely felt that he really cared about my safety and keeping my vehicle running well! I will recommend SafeT Auto in Wallingford to everyone and will keep coming back!

The receptionist Neil is very courteous and provides detail explanations. This was my second…read moreappointment with Saf T Auto Wallingford. My first delt with a repair in relation to a loud noise from what I was explained was a bearing issue in the rear. Along with a new alignment and other services, the repairs were made at a very high cost. There was no noice and the car was in good shape. In a few months, the same exact noise returned. I returned it to Saf T Auto only to discover that the caliper was "frozen" and I needed more repairs that would cost $1,300 +. It was explained that the bearing was not the issue this time around. It was the caliper. I decided that alone should be fixed because I simply could not afford to pay the larger cost. I was assured the caliper replacement would fix the issue with the noise. After the repairs, I picked up my vehicle and drove off and immediately my alert AWD light came on. I returned back to the Saf T Auto where they fixed the alert light. After traveling less than two minutes, the same exact noise that was the issue to begin with returned. I contacted Neil. He said that the bearings will have to be changed after all. I refused to pay for additional services because the part was under warranty by Saf T Auto. Neil concede that it was and explained that it will be fixed at all cost in three more days. What troubled me the most was that the underlined issue of the noise conming from the rear was never repaired after I was assured that the caliper was the issue. And to insinuate that the bearings needed to be changed at an additional cost intially then to confirm that they were under warranty after I refused to pay the cost is severely suspect. No apologies we're given. No "we will repair as soon as possible." I was told it was safe to drive around with damaged bearings. Somehow, I believe that is not an accurate statement. I'd give no stars if I could to reflect this second visit.