I'm so glad I got my walk-in shower was done in 2 1/2 months finally from this Reborn Cabinets company instead of 1-2 days as promised by the salesman. This was the most stressful and horrible experience with this company. My wife wanted me to give it a review with 1 star, but I don't believe it's the company fault. She insisted that the company is only as good as the people who work for them, she does have her point. The story begun when we saw the ads on Facebook, we wanted to change the tub to walk-in for my mother in-law (78 years old) to walk in easier than stepping over the tub for safety. So we answered the ads and the salesman named Jacques (or Jack) came on a Saturday in August. He seemed to be nice, came with a book of all the pictures of options and the company history to sell the company. I and my wife were looking at all the options and due to high prices, we decided to go with the cheapest wall and a nice $3000 door for $13000. We used to remodel our own bathroom so we know what prices of materials were like. The door sold for $3000 is on the internet for less than $1k. But we believe the company needs to make money so they mark up. So what's the problem? Trust, we always trust people, so we signed on a tablet that Jacques had without checking what I was signing. The moral of the story is DO NOT Trust and sign anything on a tablet because it could be modified. Either this salesman had dementia or just plain wanted to cheat us for the door because on the contract (e-contract) we paid $13000 for 3 cheap wall, a cheap shower valves and a tower bar, NO DOOR. We're shocked when the guys came and installed the walk-in showers. He told us we only got the shower bar for shower curtain and no door on the work order. We're glad we only paid for half of the total estimates. The amazing thing was the we had white walls on grey bottom which we normal people would assumed Grey over Grey. Again, we didn't look at the contract and the salesman also had no logic but only had dementia. At least they finished the walls and the showers so my Mother in-law can use the shower. I was also shocked when the valves are connected to the copper water pipes with plastic pipes instead of solder copper with copper. And this is how they're going to guarantee life time. I doubt it very much, but there's nothing we can do because it's the way they do things these days. So the company coordinator asked me to sign the completion work before she create a new work order for the door although there's no door on the contract which is nice, anyone would know no one in the right mind would pay $13000 for 3 cheap walls, shower valves and bar for curtain. The salesman had never call us back to ask about the work. He denied the door was in the contract. So it took three months, we need to buy a curtain for shower, no safety bars, or shelves installed for my mother in-law to use. Then a new coordinator Destiny called and sent us a new work order with a cheap door as courtesy and not the $3000 door we ordered. She warn to send us to Collection if we don't accept the work order and pay the rest of the money. We felt scared and grateful at the same time because they gave us a door out of their good heart because the contract we signed didn't have any door in it. We accepted the cheap door and they came and installed with the safety bars and shelves and I paid the rest of the money. Until now, I have no warranty papers or anything for the life time. I'm not sure if the company exists, if it has any showrooms, or just a website I found on the internet. I'm not sure if this company actually has employees or just sub contractors they found on craigslist. These days, with technology, any company can have a great website. It doesn't matter how many stars the review has as long as the reader understand the truth. It's the results that tells the story. Do not sign on any tablet. Before you pay make sure everything is on the contract with hard copy. Do not trust any booklet that shows the company to be trustworthy because the company is only as good as the employees they hired. read more

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Warning: Avoid Reborn Cabinets I spent over $20,000 for a tub-to-shower conversion, and the salesman heavily emphasized their customer service as a reason to hire them. In reality, they have no customer support. The shower knob fell off, so I called their support line and was told to email their warranty address. I emailed them on Sept 23. After two weeks with no response, I sent a follow-up email. Still nothing. I called again and was told they never received my emails and was instructed to submit a new claim. I did, and this time they responded asking for photos. I sent them--and then never heard back. I sent two more follow-up emails and was ghosted again. It is now Nov 22--two months without a working shower. I finally hired a plumber to fix it, which took him five minutes. DO NOT hire Reborn Cabinets. They do not honor or support their work. read more

Reborn installed two showers in my home earlier this year. While the installations look beautiful, there have been several minor issues that required service follow-up. A service appointment was scheduled for today between 10:00 a.m. and 12:00 p.m. to replace the side and lower gaskets on one of the sliding glass barn doors and to address a door that is difficult to slide. No one arrived for the appointment, and I did not receive any notification or call to cancel or reschedule. The Service Manager has also not responded to multiple calls or texts. This level of follow-up is unacceptable, particularly for a company that promotes a lifetime guarantee on parts and installation. I have made multiple attempts to reach someone to schedule this simple repair, yet the only time I have been able to reach anyone directly was during the initial sales process. I left a message for the Sales Manager, as that was the only contact number I could locate since it appears much of the original team is no longer with the company. I hope to hear back soon so I can coordinate the needed service. I will follow up with a new review once I do or do not hear back. Think twice, if you need repairs. Reply to response: I emailed their customer satisfaction that Reborn provided and still have not received a response. I plan on contacting the contractor's board and the BBB bureau. Don't fall for their false promises, their work is not the quality that you would expect for what you pay and they don't honor their warranty. Read all the negative reviews they are true. I can't even get in touch with Jacuzzi who promotes on the commercials on TV, when you call their number it defaults to Reborn. What a scam!!!!! read more

I removed my bathtub/shower to a full size walk-in shower. The sales representative (Stephanie) is fantastic. When demolition started it took 2 1/2 days to complete the project. Demo was very clean with little dust floating around my home. They cleaned up so nicely. Install day was amazing. Tony was very knowledgeable and provided great recommendations and asked me specific questions as to where I wanted hand rails in the shower. He did a great job moving my shower head from the east wall to the west wall. Tony was very particular ensuring my wants were met. The shower door install was the icing on cake. I'm so happy and satisfied of the work done. Definitely would refer him and his team. read more

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Unfortunately, Reborn did not complete our shower install with relation to the glass. They don't seem to think the shower door is part of their project. We had to find our own installer. They gave us 2 recommendations which would have taken a month! Ridiculous! read more

Reborn Cabinets - As you can see no four so we can't use it. - Cabinetry Near Me - Livermore, California

Horrible Service. We started thus joyrney with tge instalkers showing up w mismatched hardware and tikes. I shoukd have known at that point. Nothing but headaches to follow. Shower door came off twice. Both times I waited over 2 weeks for them to come out. They fixed it. Then the soft close stopped working at that point. I contacted them again. Justice was rude to ne on the phone. He did nake an appt. for me. I never received conformation or a call rgat day. The appt was for 3 - 4 pm. They never showed up called. I have since called a local shower company. Never ever use them. If I could give no stars I would. It is Great that Im paying almost $1,000/month to fet them paid off and done with. read more

It's been a few months, and the company still needs to contact me about an improperly installed drawer. During this time, I have called and emailed my project manager, Cody, several times, but I haven't gotten a single response from them, and they have proceeded to 'close' this job. Since then, I've spoken to a few other people who have used this service and had their projects abandoned or dragged on for way longer than expected. I would NOT recommend this company and urge you to find an alternative. I am shocked that Costco would do business with such a company. read more

I saw an advertisement for 50% off installation and they had good reviews. But this company hounded me. They called me twice a day every day and they said that they wouldn't stop calling me unless I made an appointment the person that came to the house was really nice but she took Almost 3 hours just to give us an estimate and we have a tiny kitchen (12 cabinets and 6 drawers.I honestly don't even think she was measuring anything. She took an hour and a half before she quoted me $18,000. I stated that I thought there was a 50% deal going on, but she said that was installation only and that would only drop the price to like $17,000, just to re-face our cabinets. I politely told her no and to please leave and then the company continue to call me. I blocked their number, but then they would call me from a different number and I just keep blocking their number. They seem to target people who don't have any knowledge about construction or remodeling because she Wanted to make sure that I didn't know anybody that knew about remodeling or construction or that I didn't have any family or friends that were contractors. We got an estimate from a different company after them that said they could replace our entire cabinets for just $6000. I'm hesitant to even leaving this review because I'm afraid they're just gonna keep calling me, if you're reading this, please don't call me anymore ! read more

I used reborn cabinets thru Costco. Big mistakes. Sales representatives: not that professional but okay. I talked to closer sales, window sales, garage door sales, paver sales,... only this cabinet sale was less professional. Workers: both guys are nice, polite and they keep the place clean. Communication: extremely poor. Just poor management. Workmanship: because of the poor workmanship, one door hinges are broken twice. The hinge, the metal piece is broken so the door is just hanging. I don't know when it will fall and anyone will be injured or killed. One drawer (their drawer) is cracked. One drawer handle did not install properly. Warranty and customer service: extremely poor. I can't reach them. I called them I texted them. No call back no response. read more

They filed bankruptcy after they deposited 1000 check for deposit on bathroom remodel 3 days later . Scam of company now filed with BBB and bank read more

Tony D was amazing he came in and installed the complete shower in one day without any assistance. He gave us a better offer on doors and returned today and installed them, again without any assistance. He explained how to clean the walls and what to use. He was also going to install two grab bars, but my wife decided she did want the ones requiring drilling onto the walls. read more

Nam, He installed my kichen! Cleaned up nice, responsive, and pick up everything after him. He's friendly. Highly recommend to the future customer Well done job! read more

Reborn Cabinets - Cabinetry Near Me - Livermore, California

Reborn Cabinetd has been wonderful to work with! Erik met with me to develop a design plan and he provided detailed information about the installation process for my new shower. Orlando and Omar did an outstanding job implementing the plan. I was fortunate that they were able to complete the work in one day! The gentlemen were polite, friendly and efficient! My shower looks modern, it's easy to clean, and is far roomier. I'm beyond thrilled with their work! read more

Reborn Cabinets - Before - Cabinetry Near Me - Livermore, California

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Previously, I submitted a Yelp review for Reborn because they had failed to refund my mother a $400 refund because the shower door she ordered was no longer available. I didn't think they would respond. Yes, they did; 'send us an email so that we can help further...' So I have responded with an email to their customer service. In reviewing the following comments, there is someone else who is having problems with the piping and not receiving hot water. We used to get hot water to this shower, but now, since the installation of the Jacuzzi, the water is barely lukewarm. They have had someone come out 3 times, and they have said there is nothing they can do. "The water is lukewarm, that should be good enough". Now I have heard that Reborn has gone out of business. Now, no resolution for anything, what a shame. My mother is 101 years old and has to take a shower in cold water because they won't tear out the wall to see what the problem is. Poor, poor business ethics. read more

I signed a contract one month ago and put a large down payment to have by bath changed to a walk in shower. I received a phone call a week later telling me they would be in touch with status of a start date. As of today no contract. tried calling the office and no one answered. Any suggestions?? Are they still in business??? read more

we had to redo our bathroom from shower tub combo to walk in shower. Brian Vasquez and his crew were absolutely amazing. professional, courteous and kept us informed through the whole process. took a little over a day. I highly recommend them. we are very pleased with the outcome. looks great. and it's now safe for us older folks lol. Brian Vasquez and his guys I'm sorry I didn't get their names are a great asset to the company read more

Warning. Just because this company is sponsored by Costco, that does not mean they are a company that is honest and easy to work with. My experience was with the sales process. I got a consultation through Costco. I was promised a person would come out, do measurements, and provide a quote. Instead, I got a very passive agressive sales tactic from a sales person that had a fragile ego. He spent 45 minutes telling me how great the company is and tried to get me to install cabinets in areas I had no intention of installing. He was trying to upsell me. Finally I got tired of listening to him and ask him if he is going to show me the product and do measurements. Their selection is extremely limited so be very careful. They were not honest about the pricing. I got a based price and then all of a sudden there were addons that seemed basic for someone getting cabinets. I was only given a broad range and he would never give me specifics. Finally I asked him if he was going to do measurements and give me a quote, he said "I can but I can tell you the approximate costs right now". It seems that he is hiding the fact that there would be 30 to 50% more cost associated with the base cost. When I asked about leaving a brochure, he got defensive. I told him that it is strange that I'm suppose to make a decision and on this first visit and without a proper quote. He then told me for the second time that I should find another smaller boutique shop (!!!!!). At this point, I realized that he was never going to give a quote because I figured out his sales tactic. He then walked out on me because I was asking "proper and informed questions". So watch out for this company. I called in to make a complaint and they ignored me and never called back with a manager. It seemed that my project was a "basic refacing of about 12' of cabinets" and that project was too small for them. Just because they are selling through Costco does not mean they are a good company. I'm going to make further complaints to Costco on how they can partner with a company like this as it ruins their reputation. read more

Reborn is a good company. From their sales person to their contractors. All work and details were precise and excellent. Glad my wife and I chose Reborn to remodel our shower. Thank you Fernando and Omar for an excellent custom shower. My wife and I are forever grateful for your craftsmanship. read more

Reborn Cabinets - Before remodel. - Cabinetry Near Me - Livermore, California

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Recently, Reborn Cabinets installed cabinet covers and new drawers in our kitchen. Now the room looks wonderful! The company was kind and accommodating to rescheduled our start date at the last minute. The team was highly organized throughout. They kept to the schedule and left the place spotless. The workmen were both friendly and professional. Cody, the team coordinator went above and beyond to assist us when, in the middle of the project, we needed to adjust the original plan. Cody is definitely a gem! read more

Nick Simmons was great all questions answered. Highly recommend make great suggestions.

Has anyone called their warranty service? I have some defective caulking area where part of the caulking has small holes and mold/mildrew growing after a little over one year of installation. They will not hornor the warranty and now saying I only have 1 year for mold/mildrew problem. Obviously it is defective during installation since the mold is growing in that section and the rest of the bathroom is cleaned. Clearly, Warranty exclusion only includes regular maintenance for caulking and surface and Mold/mildew caused by not keeping up with maintenance. The rest of the area is nicely clean without any mold/mildew. it is only small session that we can't get it clean because small holes in the caulking which mean it is defective workmanship and they have refused to honor the 25 years warranty. Very disappointed. Buyers beware. read more

Their refacing product does not address your worn out cabinet interior and frames. All they do is cover up and paint the exterior surface with laminate, yet charge with with $$,$$$.$$ as if they built a brand new cabinet for you. When they completed refacing our cabinet, it looks good from the outside but terrible from the inside. When we asked them to leave the excess laminate cuttings so that we can use them to cover up the terrible looking interior shelves, they initially agreed but eventually refused and strongly argued that it's not in the contract that they can give us the excess/surplus cuttings. They also said that those excess cuttings are already allocated to be used for another project! Really!?? Most of those excess cuttings have already been glued and cut out from our cabinet openings. I explained to them that the cost of these bulk materials that were delivered to the site was part of the cost that we have pair for, so we should be able to use them. They strongly argued that it's not in the contract and they are already allocated to another project. Wow, they recycled our materials and use them for some other projects. That's a terrible business practice. For sure they charged that other project with regular price but used the recycled cuttings from our cabinet. They also said that they can provide us with additional laminates to coverup the inside, but will charge us additional cost. Wow! Maybe when you sign a contract with this company, make sure to include a clause for them the leave the excess laminate cutting if you beed to address your worn out interior. read more

Reborn Cabinets - They don't care however bad looking your cabinets are from the inside. - Cabinetry Near Me - Livermore, California

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I had a great install by Owen, Nam, and John. I turned my maple cabinets to white and they look great! They even needed to adjust molding to fit my tilted old ceilings and went out of their way to make it look very stylish. They were super professional, on time all 3 days, and did their best to clean up almost everything on their way out. Highly recommend! read more

Reborn Cabinets - Cabinetry Near Me - Livermore, California

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We just had our cabinets refaced by Reborn. We were impressed and pleased with how the project was managed by the project manager, Cody. As a big ticket project, initially the project seemed overwhelming with several decisions to make. I made multiple changes from the initial consultation and by the time installation was completed, some items didn't align with what I envisioned due to misunderstanding. Cody went out of his way to make additional updates to the design and ensured the end results were inline with our expectation. The installation team was also very pleasant to work with. They arrived on time each day and were very courteous and knowledgeable. Thank you read more

They set up an appointment with me for two weeks out. Then after a week went by, someone called my house and said they were recording the conversation and I said I didn't want to be recorded so they hung up! This happened again about 2 days later. On the appointment time and day I waited and waited and finally called them. They said the appointment wasn't confirmed so they just cancelled. They had my email- they could have written me. They also could have said when they called that they needed to confirm the appointment or it would be cancelled but they didn't. They could have called and left a message explaining this, but they didn't. I would never use this company. read more

It took forever. 3 mo, 3 wks, 31 hours.. Permits included. Our installer, Guillermo, was pretty amazing. A one man demo crew, rough in, plumber and fine finish craftsman. The city code inspector arrived, as scheduled, complemented the quality of work, and signed off. No issues. I asked if he was coming back later the same day for final inspection... he just laughed. (He was wrong) So, waited forever, then demo & installation in 31 hours. Workspace was so friggin' clean the whole time. Not a spec of debris or even a shoe track from the front door to the bathroom. Great job! read more

Reborn Cabinets - Cabinetry Near Me - Livermore, California

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This may not be a representation of the Livermore location, but this is only if you contracted Reborn Cabinets through Costco. I just finished a kitchen remodel and all I can say is I cannot recommend contractor services through Costco. The only thing you get from Costco is a gift card (whoop-dee-doo). This was my first and only kitchen remodel in 17 years. I waited a long time to transform my 1967 kitchen (dark brown cabinets, avocado green countertops and matching green appliances) to 2022 upgrades. It might not be a big deal to a contractor, but to me this was a lot of money. I contacted Reborn through the Costco brochure. We met with Vihn in July 2021 who gave us a great sales pitch and convinced us to sign on the same day. We got pushed by Reborn to select our appliances. There's a lot of hurry up and wait going on, and it got annoying because different people would call us for the same information we provided. What we didn't realize was Vihn was the sales person in San Jose, the office was in Southern CA, the PM Lead at the time was in another location. We were getting pushed very hard on this because they wanted to install in November. It took us 2-3 months to decide on appliances (August). Again, appliance purchases are not something we take lightly. We haven't had to buy a stove/oven/cooktop ever. We were also working with existing measurements that we found do not meet today's mega mansion appliance standards. Also, when we were researching appliances, we needed to upgrade our electrical to today's appliance standards. Once we had the appliances ordered, we assumed we were starting in November, only to find out we got pushed to February, we were able to negotiate it back to January. The appliances were on a supply chain hold until November, but fortunately were held for us. The reason why this got pushed was the Costco affect. Everyone was doing this so as the business was piling up, the further back we got pushed. We dealt with so many people at Reborn for the same information. Everyone wanted appliance specs and I must have sent it to five different people. The irony is when the installers were on site, I had to print out the specs and they got it wrong with the inserts for the double ovens. January rolled around and the work started for a solid week. I was disappointed that the plastic sheeting didn't cover our family room, so there was a lot of dust even though I covered our sofas. Plastic sheeting on one side but not dividing the family room. We had a go back because one of the doors was missing. The other thing that was not addressed early on was the hood. The hood we purchased was larger than our existing and no one caught it. This required a change order, but we were waiting on a door. After the counters were installed and screwed up, Reborn had to fix their mess (I heard I'm not the first to experience this). My husband went back and forth on the drawer under the cooktop only for it to stay, but we changed the door under the sink to a false front to accommodate the sink that the countertop contractor messed up. The Project Manager that we ended up working with (Justin) seemed overwhelmed. We were low priority job and it took another month to get the final work scheduled for the end of February for the change order work. At one point, we were contacting every day just to get a response. Reborn was ready to bill us for the initial work and we were still not fully complete. The work was supposedly a 1-day job that started on a Saturday and went past 6pm. The installer said there were a lot of errors that he had to fix and the ovens/drawers/doors were pulled out and in our family room. He wasn't sure if he was going to come back on Monday depending on where Justin wanted him. I do want to note that this installer was really good and knew what he was doing. My stars go to him, but everyone else killed their rating. By the way, Justin stopped by on Saturday, but didn't have the balls to introduce himself to us. It would have been good business to at least do that. I followed up with Fatima at Reborn on Monday and was told no one was coming on Monday because our installer threw his back out. She passed me back to Justin who would have our installer back later in the week. The work took another two days, but when my husband finally met Justin for final sign off the only thing my husband could say to him is, "We're done." Overall, the finished work looks great thanks to our installer - he saved our kitchen and I cannot thank him enough! This was a very stressful experience to the point that we will never contract any services through Costco. We put our trust in them and just felt our small job didn't matter. read more

Excellent! Tony & Alfredo arrived early morning. After introduction & confirmation of the project with details, minor adjustments, they started working, oh, yes, non-stop until past 6PM to finish what they said they will do in 1 day! They cleaned up everything! Tony reminded us of the 25 years warranty, so call them should anything go wrong with the work. We now have a beautiful shower converted from tub, accommodating elderly Mom's bath needs! Thanks so much! We highly recommend them & give them more than 5 read more

Our installers, Reggie and Mark arrived both days early. They both put their booties over their shoes before entering. Reggie walked us through everything he was going to do and confirmed that our order was correct. On the first day, they worked all day from 8 am until 6:30 ish, could have been a little later. Both guys were very professional, clean and very nice. They returned the 2nd day and put all the accessories on. They also cleaned up after working both days. I would totally recommend this company again and again. Thank you so much for the great work. Our shower is beautiful. Jerri Williams and Kenneth Robinson read more

Convenient and care free installation! From the initial appointment it was a seamless process. Jeff, the design/sales representative came to the property to explain the process, pick colors and finishes, provide pricing and take estimates. The installation date was scheduled about 8 weeks out. We paid a 50% deposit at that time. The installation date was confirmed and Tony, the installer was very informative and transparent about the install process. He also had great recommendations about where the appliances and grab bars should be placed. Tony was the only worker and he stayed all day until the job was complete. He did a great job, the new shower looks great and is very functional for my 92 year old mother. read more

Reborn Cabinets - Cabinetry Near Me - Livermore, California

Tony did a beautiful job. He is very professional and friendly. I love the gray veining on the walls. Plenty of shelves for storage and the handles are great for getting in and out of the shower. Thank you Tony D. Five stars is not enough. read more

Reborn Cabinets - Jacuzzi products. - Cabinetry Near Me - Livermore, California

Mr Tony came back today to put on a new part that the first guy messed up. He a good guy/ employee.. if you read this ask for him to do your job. read more

Overall, I felt like it was very straightforward from the beginning. It did take a few months to schedule, but once it happened, the kitchen remodel was done in four days. Jon did most of the work on his own as one of his colleagues could no longer help. He cleaned up after himself every night. He was easy to approach. we needed a little touchup and he showed up w a positive attitude and solution! sometimes I wonder about the price, but I do love my kitchen! read more

I was originally introduced to this company through Costco. I have to say my experience has been excellent from start to finish. They were flexible and patient with through the whole process. I would like to shout the Project Manager who helped through it all Cody Lane!!! He has been a God send to me. Thank you, and I am looking forward to doing more business with this company. read more

Everything went well. We now have a beautiful new shower thanks to Tony & Omar! Good job, guys!!

Octavio and Nam Doan did an excellent job refacing our kitchen cabinets. They were very friendly, professional, and on time. They kept us informed with what they were doing and answered all of our questions that we had. We love the way that it looks. It feels like a brand new kitchen. I would highly recommend them! read more

Reborn Cabinets - Our new refaced cabinets - Cabinetry Near Me - Livermore, California

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I had my work done 2 months ago. I was told by the sales representative that since I'm a Costco member, I would receive 10% rebate. He took my Costco membership number and everything. All the work was done and I wanted to know when I would receive my rebate, I was told by the project manager that I contracted directly through Reborn and that I WON'T be getting REBATE. and we are talking about 10% of $24,000 project. I even have text message that I could show to the project manager that I was told there is 10% rebate, and I was flat out told " There is nothing we can do." Please take my advice. The sales representative also didn't inform me that certain surfaces of the cabinets will not be covered. I only found out later when the measurement guy came out (by then I tried to cancel but it was too late.) They will have you do anything to sign the contract and the company will not stand by what was promised. You will soon BE STUCK with the contract within days and that you can't cancel the order ( I called within a week) even though it didn't even go under production. If you want to cancel order, you have to pay significant % for cancellation. I have NEVER IN MY LIFE written a bad review. NEVER. But this time, I strongly feel that it is all the customers rights to know how unprofessional company is, how poorly executed the process is and how they can foul play customers and NOT give you the rebate that you were promised (not small amount, we are talking $2400 and I'm a Costco memeber and my number was given to the sales representative.) ( I do want to note that workers who actually came out to work- they worked hard. They did their job. But at the end of the day, I'm basically losing my $2400 because of company's unprofessionalism.) read more

We needed to convert our tub to a walk in shower. The first crew that came out discovered serious dry rot under the old tub and the city inspector stopped work until he decided what need to be done. 2 days later Tony assisted by Josiah arrived, solved the dry rot problems to the inspector's satisfaction and completed the job in 2 days working from 8 to 6:30 to get the job done. The shower is beautiful. read more

Reborn cabinets did work on two of our units. They clean every thing up before the walk through, so if you need things repairs or adjusted you will be told that they will 'come back'. For both units we were told that financing would not be pulled until the job is done. Both jobs needed a few more doors/drawers. They said they would come back when missing parts were manufactured. They pulled the money anyways and now we are unable to get them to come back to finish. its been 5 months and there is a gaping hole in 1 kitchen where a door and drawer should be and the other kitchen has misdrilled holes. Calling the project manager and corporate office has led to nothing. They say someone will get back to you, but NO COMMUNICATION. Once they get your money they will not come back and tie up loose ends on your job. read more

I was defrauded and I wouldn't recommend this business to anyone. I found a deal from Costco and was pressured to sign a contract within 3 days because otherwise the deal would expire. The work order took 4+ months to manufacture and the installers took 3 days to install. The kitchen installation was very poorly done, with dust and dirt all around my house. They used my garage for sawing, cutting etc but did not have the courtesy to clean up after. They created dings on the resurfaced cabinets during installation and when we pointed it out, they created a warranty order to fix it. They also threw away my good shelves, while their resurfacing contract doesn't provide new ones. It's been 2+ months, I haven't got shelves for my cabinets, making my kitchen unusable. I have scratched out cabinets that look worse than my old cabinets now.. The customer service is non-existent, they only answer new order queries. Their project managers are irresponsible and rude when I asked them for accountability. read more