I've been using this shop for three years. The team is fantastic. Todd's dedication to making things right differentiates this shop from all others. Brian, West, and the rest of their tech staff constantly help me tweak my bikes for optimal performance. As I prepared for this year's Triathlon Season, they once again helped me prepare and continue to help me maintain optimal performance. I highly recommend Reality Bikes! read more

I have purchased three kids bikes in the last two years from this store, the owner and the people are so friendly and so helpful. Thank you for always helping me and we can't wait to come back again . read more

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These are a different breed of service people. They are friendly, helpful knowledgeable, and will go out of their way to do things other shops would not do. There's nothing they can't fix I don't believe. Their prices are great and the selection of bikes is amazing. If you're in the area or even if you're not, this place is worth a look. read more

I will say, not even having stepped foot (or should I say cleat), yet into this bicycle store (shop), when inquiring about a new Italian road bike, I left a message for Ty. About 4 hours later, (after I figured that I would never receive a call back, after all, it was a Holiday W/E), Mr. Ty contacted me back about my Italian bike inquiry, whom I had previously left a message with (his name escapes me (my bad), but he was very astute, professional and succinct as well), his co-worker to call me back with info on the new bicycle. Now, I have been cycling for over 53 years. I have NEVER had a person like Ty explain and discuss this new bicycle to me as ever before. Not only was he precise, factual, analytical and purposeful, but he also never talked over me, (as a bunch of bike pro's like to do), and our conversation was productive and very instrumental. In short order, he actually researched and calculated the rough guesstimate of the most probable frame size based on what info I could give him from my current bikes while we were discussing all of this on the phone. I was totally impressed. I had heard over the past 10 years or so, that they hosted a good hammerhead evening ride out there in the evenings during Daylight Savings Time. I never got the chance to go to that group ride due to the far distance from my workplace. Based on Ty's and his co-workers input, I can see now why that is a go-to shop. I hope that we can consummate a new transaction. We will see how it goes. Based on what I have already experienced, I should expect nothing but the best! Mike. read more

I have shopped at many bike shops in my life and this one is probably the best I have ever experienced. The sales people are very knowledgeable and helpful to find the right bike for your budget and style. They are really friendly, ready to help and competitive prices with all other local shops. They also discounted the additional items when I purchased my bike...gloves, helmet, shoes etc. without me asking. I recommend these guys over any other shop in the area and I will shop with them for years to come. read more

My son needed a new bike and I like to shop local as much as I can. I was so pleased to shop at Reality Bikes. From the moment we entered, we were greeted and helped. They were patient and knowledgeable. And I ended up under budget! read more

Reality Bikes - Ready to get home and get a helmet on! - Bikes Near Me - Cumming, Georgia

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I walked in to purchase a bike for my child and I was not greeted nor helped . unfriendly staff and enviroment . I will not be returning .

Stopped in just to check it out. I really enjoy mountain biking, have a very in wide selection of accessories. Quite a few different brands of bikes to pick from. They also have a service department. read more

Rad store with the best bikes and service! They possess a great mix of both road and mountain biking products, of which I prefer the latter but perhaps will get into road biking one of these days. I also gear up with my mountain bike shoes, energy chews and Nuuns here. The guys that work here are all superb riders and have tenure in the biking world, with both road and mountain biking, so their advice and recommendations can be trusted! I got my Norco tuned up here and they did it quick at a reasonable cost. They also fitted my bike rack to my little Mercedes, of which I am eternally grateful as it has improved my life as a whole! Their electric bike is so fun and so reasonably priced- give it a try! Also they carry Giant bikes which are among the very BEST (E-bike included), as well as many other brands! Bottom line, best bike shop in Georgia! Go visit them for all your biking needs. read more

These guys have always been extremely helpful. I've ventured in for service, parts, gear, and sometimes just conversation. They're always helpful and open to conversation, even when "just looking". They have a good selection and when something is not in stock they don't mind ordering it quickly. Todd's a super nice guy and I've never had a negative experience with anyone in the shop, and I've been visiting this store for over 10 years. Todd has even taken the time to follow up information he took upon himself to research and then email. Sadly, not many places provide this level of customer service these days so it's worth noting and highlighting when they do. read more

Bought a used mountain bike that had not been ridden in years. The guys at Reality Bikes made it new again. Very knowledgeable with great service. read more

It was hard to put my finger on it but the vibe really felt like your typical cycling elitists. Nobody even acknowledged me for 20min, and it's not like they didn't see me, I started to notice no one was saying anything so I made it a point to walk in front of everyone there--4 staff with only one other customer. read more

Great staff and great service. Very friendly and welcoming! Love love my kick-ass Juliana Roubion they built and they do great service check ups on my older Giant road bike. Lots of kid friendly options and gear! I highly recommend them for all your cycling needs! read more

Bad customer services Store is mark to close at 6 per website but they close business by 5:30. Yelp business hours says they closed at 7pm. Bad attitude from the associate Please be mindful when you visit this place you may be getting customer service which is down to gutter No manners on how to talk to women or kids. read more

Definitely visit this shop! Excellent experience and high quality detailed service, hands down the best bike shop we've ever been into. Our first time in was to check out their mountain bike selection, John answered all of our questions, was very helpful, and we felt no pressure at all. I brought my road bike in for a time up, John assessed the bike and mentioned there were a few other adjustments that were needed. The work was done so fast, my bike was ready in a few days. Todd the technician that worked on my bike had found that my current derailleur was not an ideal fit, and replaced it for a safer riding experience. They replaced the bar tape and cables, full tune up, and cleaned her up for a stellar and affordable price. I will be bringing both road/mountain bikes here as well as visiting to chat bikes with the amazing staff. Thank you Reality Team read more

Will never step foot in the shop again. Treated very rudely. And just a FYI.... their website has not been updated in 10 years according to the rude gentleman I spoke with. Not sure why a business would want a website that is not maintained. read more

I don't write many reviews, but I do so when the service is simply perfect. I moved from Atlanta to NYC and had to leave my bike with a friend because it didn't fit in my u-haul. With the help of Reality Bikes and especially, Franklin, they not only boxed up my bicycle for a very affordable price, but they also gave me information of how to ship it. It was so easy to setup the shipping, interact with them and they were so friendly with all of my questions. It wasn't that they were patient with my questions, they genuinely made me feel like they wanted me to get my bike and to take care of me. My buddy literally just walked in and dropped the bike off and everything else was done. You didn't even know me. I have no chance to be a future customer because I live in NYC. None of that mattered at all to you. You are exceptional. Jimmy read more

The owner and staff of this reality bikes is highly unprofessional. First, they charged very high for small work and most importantly, their behavior was very very rude. Just because bike sales are high these days, they bumped up their repair prices really high. They are not even courteous to listen to customers. I went this shop to get my daughter bicycle brakes adjustment, he convinced me saying there is lot of work required on the bicycle and it will take 3 weeks to fix it. However, he called within 2 hours that bicycle is ready. They claimed themselves to be super busy and shows that lot of work is required and charged 4 times of actual work to be done on the bicycle. Never recommend, reality bikes .. these people are far far from reality. Even if they charge high, they should not be rude with the customer. Reality Bikes is just money minded and greedy. read more

This place was amazing. I have been running for a while and wanted to switch up my training and start road biking - I want to eventually do a triathlon. Well I knew NOTHING about road bikes before walking into this place. I got a second hand used bike off a good friend and decided to get a fitting for it- I called and made an apt for the same day with Todd to fit me in my new to me bike. I walked in nervous and completely clueless. I warned him I was new to riding and had no idea on what any of the terminology was or how to sit properly on a bike. Todd took the time and had amazing patients in teaching me everything from how to sit on a bike properly - how my feet should look as I pedal and how to change a tube! I had my fitting in which he used lasers to show me where my body should be lined up properly and taught me good habits to develop as I become a more confident biker. He even suggested a new seat post - something I had no idea you could change, but it made a world of difference in my stance and position. This was not an add on - it was necessary, the one that came with the bike was way too short for me and could cause injury and bad habits, the new one was much taller and further back for better angles in my leg for biking. After he spent about an hour with me one on one showing me techniques and talking through some good entry level activities to do - he took me to the front of the shop - he took my bike back to tighten up a few loose things and handed me off to one of his employees. He was just as wonderful. I also warned him how clueless I was and he took the time to show me how to change a flat, how to fill up my tires with air properly and what all goes into a small kit that I should always have on me while I ride. We talked through some safety tips and he also gave me great suggestions on where to ride that would be safe and close to my house. Once my bike was finished and I was finished learning all that I could - I felt so much more confident in myself as a new bike rider! As a side note, they had an amazing amount of products! They carry literally everything, and I could have spent hours in there playing and shopping - but not once did I feel any sort of pressure to buy anything! Even the safety things they should me, was more to get me familiar with what items are and how they are used. It was truly a great and fun shopping/learning/exciting experience. Everyone that works here is so knowledgeable, friendly and easy to work with no matter what your level of fitness or knowledge about bikes are! read more

Impressive selection of high end road bikes, mountain bikes, and accessories. Service seems helpful. High volume of bikes hanging from the ceiling waiting to be worked on or picked up would seem to be indicative of good mechanics, low storage space, or a combination of the two. One area in which I think this store could improve is training for its ride leads. It may just be that it's early in the season, but in the B2 ride last week, several people got dropped before the last regroup point, and there was no full regrouping. I felt bad and wanted to stay back with them, but am not familiar enough with the route. This week, the 6 pm groups decided to leave early. I would feel comfortable recommending the store, but I wouldn't recommend going out of your way for the group rides. They're not really any different than you would find at most stores, and there are other stores where the leads do more to ensure that the rides are organized, efficient, and safe. read more

Never experienced such good service at a bike shop. Rob took time with me beyond the norm to help me understand the intricacies of how a bike is supposed to perform. Bought my wife a new bike and they resurrected my bike at a very reasonable cost. read more

These guys know their stuff and are very easy to work with. COVID has created its challenges so they were struggling to get new shifters. I was able to find some and took them by. They completely reworked and updated our 20+ yr old mountain bikes and they are as good or better than new. I totally recommend Reality Bikes. read more

Poor service. Purchased a bike from them for my son and he broke a part. We came to them for replacement and they basically said they would not help. I persisted to try to get some help and they claimed they would follow up with me and try to find the part. Unfortunately I never heard from them again. It was very apparent they are all about selling new bikes and not at all interested in helping with keeping up the products they sell. read more

I went into the shop to ask about the brakes on my mountain bike. The guy in the shop was immediately angry and annoyed, started giving one word answers and wouldn't even look at me. I just moved to Cumming and I was hoping the bike shop here would be cool, but it sucks and I wouldn't waste your time read more

Excellent bicycle store. Great selection, good prices, friendly, helpful and the absolute best service in the area. This is where you should go to get your bike worked on. read more

A friend introduced me to Reality a couple of years ago and now I won't shop anywhere else. It is THE bike shop. These guys know bikes because they all race bikes. No career sales people here. There are other bike shops in the Atlanta area with a larger selection of bikes, but none have authentic knowledge like Reality. The double bonus is they leave the arrogant attitude at home. They have primarily competition style bikes for mountain, road, tri, single speeds etc, but also have some comfort and family style rides. If you are serious about riding, this is your place. read more

Not for Unracers (see Grant Peterson's [owner of Rivendell Bikes] book "Just Ride" if you don't know what an "unracer" is). If you're not a practicing "Mountain Biking and Carbon Fiber are the Be All End All" AVOID this church of separating you from your cash (kinda easy to do as they're in the middle of NOWHERE). read more

A great selection of mountain and road bikes. Plus they really listen to you and what you're looking for. The shop is terrific as well. It's the only place I'll take my wheels. read more

Friendliest bike shop I've ever visited! No attitude and super helpful. I will NEVER shop anywhere else.

I met Todd and his crew at Reality 6 years ago when he hooked me up with my first bike in 30 years, a 2008 Fuji Team road bike, and it has been a pleasure doing business with him ever since. At the time I didn't ride, run or swim but my new girlfriend was on the Reality Bikes Triathlon Team so naturally I had to take up the sport. Todd outfitted me with all the accessories - helmet, pedals, tools, spares, lycra kit etc. and got me a great deal on the Fuji by calling the warehouse, finding an end-of-season frame and had me on the road for $1,300. At the time I thought "that's a ridiculous price to pay for a bike" but my girlfriend assured me that it was a steal especially considering the awesome service Todd provides. One broken collar bone, six years, 23 triathlons, several centuries, thousands of miles, and several worn out pairs of lycra cycling shorts and the Fuji is still going strong. Todd even fixed a cracked carbon seat stay after I crashed. that looks as good as new. Chris and his service guys have taught me how to maintain and fix my bike on my own and set me up with a proper work stand and tools.. I've since added a Fuji 29er mountain bike to the stable and again Todd got me the deal of the century - $700 for a 29er with hydraulic disc brakes.. With his sponsorship of 5 different categories of cycling teams, charity events, parties, and partnership with local businesses, Todd has made Reality a focal point for the local cycling community. Given the suburban location north of Atlanta and being a specialty bike shop, the typical Reality customer is middle age intermediate rider doing semi-serious cycling for fitness. His product lines target this group primarily but he also carries the high end stuff for the really serious 20-30 something racers and of course a full line of kids bikes and awesome beach cruisers, clothing and accessories. You can get a decent all carbon road bike with Shimano components for around $1000 or you can get the top of the line for $15,000 and everything in between. Reality is more than just a bike shop. When you are there you feel like you are a part of the growing cycling culture and part of a community of people of all levels who just love the sport. The camaraderie and education of the Wednesday night ride has been priceless in my evolution as a cyclist. It turns a workout into a social event where I've made many new friends and learned a lot from their tall cycling tales. The proof is in the pudding as Todd has had to expand the shop twice and is already out of room again because the word is out and people are coming from miles around. read more

Customer service was exceptional. Got what I was looking for with great advice. Not looking to spend what the pros do, I got a pair of very suitable spin shoes without breaking the budget. Thank you Franklin! read more

Todd and company are the real deal. Awesome sales staff, and the service department is also top notch. Service after the sale is what counts - anyone can sell you a bike, it's how they treat you AFTER they have your money that counts, and these guys get it right. Extremely busy shop, but all of the staff take time to greet you from whatever they are doing and check to see if you need help. It is a small shop, but is packed to the gills with lots of high-end eye candy to drool over - thankfully most of the bikes are suspended from the ceiling, so the drool just gets on you - not the merchandise. Check them out if you are remotely close - you won't be disappointed! read more

Locally owned and operated family bike shop. The staff was very helpful in choosing the right bikes for my wife and I. Showroom is comfortable and has lots of different bikes from the novice to competitive and plenty of gear to go with. read more

Friendly, helpful and knowledge. Needed a nice road bike boxed and shipped while I was visiting Atlanta. The boys at my home shop who received the bike said it was an awesome packaging job. Thanks Reality Bikes! U made my trip logistics easier. read more

These are great guys! I stopped in yesterday, as they opened. I needed a difficult tire installed onto a wheel-chair wheel - and I needed it immediately. They stopped what they were doing - and three guys worked hard at-the-same time, with soap, and installed it with a smile and a reasonable price. I'm not a hard-core bicyclist - but I can see it's a large very-nice shop, with plenty of high-end brands in stock - and their attitude is the most important. I'm happy they're in Cumming, and I highly recommend them! read more

Great bunch of guys! I am having my bike overhauled completely (everything new except the frame...that just got a sick paintjob) Very knowledgeable definitely worth the price of labor. Chris is the go to guy for hand built wheel sets. Got my first good bike from them, and now I'm getting it reinvented by them :) read more

Bike needed brake repair and other work after accident. They were very helpful and did repairs quickly and very fair price. Would recommend them for any time repair. read more

I am new to biking. I stopped in today thinking that the bike I am borrowing needed a tune-up. Josh was great. He explained I didn't need a tune-up. He adjusted a few things and helped me with a couple items I needed to pick up. He never tried to upswell me--which I was worried about, since I don't know, what I don't know. Great customer service!!!! read more

Oh my god this place is amazing. Got a great set of mountain Trek800's for my youngest kids and got a couple single speed bikes on the way. These guys really know what is going on with customer service and bikes. They always do a great job and do little things like wipe down the frame and clear the wiring, minor adjustments. I really like the feel of the interior and the selection for over a couple years now. Really a great place if you live in the Cumming, it really is worth the money your spending. My son is really into the competition bikes, while me and my wife are on the trails whenever we get a break from the everyday hustle and bustle of life. They have a great selection for families, just ask them about the family style rides they carry. I recommend bringing the family, so you can get a unified agreement. I'm telling you this business has done great work for me and my family, my son swears they do the best work and have the best selection for competition bikes in the Cumming area. Enjoy! read more

Fast and friendly service on my son's bike. Super high prices on some of their inventory, but a great all around shop.