I won't give you the long story but 10 stars for our manager Michelle. I lost my unit key and fob…read moreand had no back up which turned me into a ball of anxiety. Calmly and so willing to help Michelle found my keys and a fortune cookie in my car. I'm handicapped and need supplemental oxygen to breathe so she retraced my steps and was a godsend. Thank you for being here Michelle, you are simply the best. Michelle works for the Isabella and all tenents.

Snow removal was a complete disaster in our DMV neighborhood ! I email the company manager 2 times…read moreand never heard back ! She obviously doesn't know what she is doing or simply doesn't care ! I think it's the latter!

Very disappointed in their customer service. I needed a clarification during a very stressful time…read morewhen I was getting ready to sell my house. There was an outstanding balance on my HOA acccount that had to be settled before I could go to closing. I called and left a message twice looking for a clarification for this charge. The call was never returned.

I know, I know...."WTF dude, you're NOT giving them a one star rating???" Yes, but hear me out…read more I'm not sure that I've heard of any HOA company that anyone has been absolutely 100% thrilled with, so the playing field is already pretty low in that respect. However it's all about the people you interact with, AND how you treat these people. A lot of homeowners go into any exchange with an HOA company with a chip on their shoulder, and it's easy to forget that the folks on the receiving end of this are also human. So. As you read this, you actually might start to wonder why I gave only four stars and not five, and the reason for that is because Sequoia has been a little slow to catch up to the digital age: it took a loooong time for them to stop sending those ridiculous paper vouchers for us to make our dues payments and to also not charge extra fees for taking online payments, so I had to administer a ding for that. Also, they are a bit stringent on their "inspections" - sending nastygrams to people for putting their trash out early because they're going out of town the next day? C'mon, that is NOT going to reduce property value. But I digress... The good part of all this? Our neighborhood's rep, Shannon Cook. Shannon is definitely no dummy, so while I wince to say it I am sure she knows she's probably reviled by some members of our neighborhood just for the very nature of the job she has to do. But what those folks don't know or appreciate is just how well she does it. Several years ago I unwittingly (read: dumbly) volunteered to serve a 3-year stint on the board of directors for our HOA, and in doing so I got a front-row seat to seeing all the things that Shannon does for our community on behalf of Sequoia. She is extremely methodical, very organized, and - as I alluded to earlier - sharp as a tack. Having served that term on the board I came to understand and appreciate just how ignorant, entitled, and downright rude some of my fellow neighbors are. And while the board I served with were on the receiving end of some of that ire, Shannon took the brunt of it....with the patience of a f*#@ing saint. Since then, when listening to some of my neighbors complain about their interactions with Shannon, I realize that in the vast majority of the cases they are entering into those exchanges already in the wrong. So when she responds to them with the facts and the established rules/bylaws, she's immediately the enemy. It's a no-win. What a lot of my neighbors don't see is how tirelessly she works at this job. It is NOT a 9-to-5 job, and she is at every single evening HOA meeting, coming to the neighborhood on weekends to meet with contractors, and responding to communications from community members and her colleagues well outside of normal business hours. Witnessing all this for quite some time and seeing how much time she puts into our neighborhood, I was absolutely floored to find out that our neighborhood IS NOT THE ONLY ONE SHE MANAGES. She is keeping up this same level of service for other neighborhoods as well, so I have no clue when this woman sleeps. So five stars for Shannon acting on behalf of Sequoia, but the caveats from the Sequoia company I called out above make it four.

I've worked with Tom and his TMKenny Prop Services through various office mgrs and various services…read morepeople, and have never had a problem. Tom has continuously over 6 years has kept his organization at a high level of excellence. Repairs and renovations have been organized and attended to quickly. Problems get attention and a response and resolution. Further over this period our tenant vetting and selection has been first class. All through covid we have not had vacancies. I expect to continue working with Tom for many more years.

If I could give a 0 review I would. This is by far the worst property management company I have…read moreever went with. They are very inconsiderate and and they only care about the owner. The owner has needed to replace my fridge twice because he wanted to keep sending the warranty people to "fix" it. Them, nor the owner offered to reimburse me for food or anything. Everything will also be your responsibility even though you are not the owner of this house. I have been without a refrigerator for going on a month.Being a single mom this has been extremely frustrating! Go rent from somebody who cares!

We've had an utterly disappointing experience with this company. They have consistently ignored our…read moreemails despite emailing with multiple issues. They couldn't care less about community concerns such as ongoing issues with sand removal from this past winter, landscaping issues that have been going on for a year, and exterior concerns including a safety and legal hazard. There's been zero effort to address them. It's clear this company has no regard for the members they are supposed to serve. Unresponsive, detached, and indifferent. Update: Almost 6 months have passed and a new property manager has taken over, Sarah Shah. Still no updates, and my family is still living with a large safety hazard in our home.

We had to fire them. Our assigned property management was incompetent. Furthermore, the maintenance…read morearm treated us with the utmost contempt. We are a small building and weren't important to SCS, so they probably didn't give us their best manager. Our two main issues with her was she didn't know the building she was managing and she was unable to keep the details straight. The maintenance arm was very odd. Although they were knowledgeable about building systems and maintenance they did't even try to disguise their blatant contempt for us. We are their client and that is no way to treat a client. We are very happy with our new management company.

First and foremost we want to thank Kashif for all his dedication to helping us sell our house…read more I first brought this house with Kashif as my agent, and he was phenomenal going above and beyond to help me land this house. Several years later, as I have decided to move states, when it came time to sell my house, it was a no-brainer to have Kashif represent us. And again, he never failed to disappoint. He set a game plan, with clear timelines, guidance, and addressed all our concerns/questionsPLUS more to help us sell our house. He was always patient, kind, knowledgeable, professional throughout the whole process. It was bittersweet as I didn't even have to drive back to my old state to deal with any of it. Kashif handled all of it, PLUS MORE. Unfortunate didn't even get to see Kashif in person! Having worked with Kashif before, his standard of business and professionalism in this business is unmatched. We have worked with many other agents, and Kashif's expertise is unmatched. I often wished we had more people like Kashif in other practices as well.... His PLUS MORE level of dedication is truly appreciated and will give you many comfortable nights of sleep and leave you smiling at the end of whole process. Thank you Kashif as always, and I truly hope we cross paths again :)

We were introduced to Kashif via RedFin, when hoping to tour a house for sale in Alexandria. That…read morerandom match was incredibly serendipitous as Kashif immediately stood out as a knowledgeable, hard working, and savvy realtor. While that initial home did not work out, with Kashif's guidance, we were successfully able to land a more beautiful home, in a fantastic neighborhood, in an incredibly competitive marketplace. He spent hours answering our questions and providing market analyses. He then expertly navigated negotiations and ensured that we were able to close quickly and successfully. He is even writing a book on best practices for realtors and home buyers! I will recommend Kashif to anyone looking for a realtor, as you will be hard-pressed to find a better one.

As a property owner, I am very impressed with Purvis. We needed to rent our home for 3 years while…read morewe were out of the area. Purvis found us a great tenant very quickly. They handled all the maintenance issues that arose during the tenancy quickly and at a reasonable cost. The issues ranged from a broken fence gate to changing out a sump pump. All were taken care of to both our and the tenant's satisfaction. When we were ready to move back in Purvis managed some renovations that included installing stone facing around the fire place, refinishing wood floors and painting. The cost was reasonable and the work was completed ahead of schedule. As an owner, I couldn't be more satisfied with the service Purvis provided and would recommend them to anyone who needs a property management company.

We rented a house where the owners had to move to Germany for a few years. Unfortunately, we ran…read moreinto several maintenance issues with the house while we were there. Jenn was great to respond quickly to issues and get contractors onsite for repairs. Admittedly, I gave her a hard time once or twice about things breaking (owners fault, not Purvis) , but she remained professional. They document and photograph the house prior to our move-in. The checkout process left no questions as to what we needed to do to successfully get a full refund of our deposit. They have up to 45 days to return our deposit and we got ours back in under 30.

We worked with Patrick Riddlemoser to find our new home. It was a long process but Patrick was with…read moreus every step of the way. Patrick was incredibly responsive. He was available at any time of day or night to answer our questions and address any concerns we had. He guided us through the entire process, from searching for a home to signing the final paper work and then some. He worked hard to make sure we found the perfect home. We couldn't have asked for a better experience!

I've worked with Patrick Riddlemoser many times over the years. He's a true professional--he really…read moreknows the ins and outs of real estate and always does his best to get his clients a great deal. Whether you're a first time buyer or seasoned investor, Patrick will get the job done.

This is the WORST management company! I would give zero stars if I could. They are incompetent. I…read moresent mandatory HVAC inspections last year and it took 2 months and an Issue they created on the portal for them to read the email. Now they have changed the rules and demand owners upload last years inspections or they have threatened to get a locksmith and open my unit and have the HVAC inspected all at owners cost. With the monthly fee over $771/month that is their job and I should not have to waste an hour of my time to fill out forms and upload last years inspections but I did and now they have posted a letter they are going to break in next week if someone is not home. I received no confirmation from my submissions and no response to my emails. I have called and they say they do not see the information in their portal. I sent them the old emails and a screenshot of the submissions in the portal. This is harassment! I was hoping the board would change management companies again as it seems they do every year or so but I cannot wait and going to sell this condo hopefully this spring.

One of the worst property management companies-- and that is saying a lot. Ridiculously rude, and…read morethat is if you are lucky actually get ahold of them, which could be a whole subject of another negative review. I highly recommend finding out if the HOA uses this company before buying into a neighborhood, unless you are super into headaches and grief.

I'm writing a review for a property in Montclair, NJ: 73-75 Grove Street. First let me start by…read moresaying the the super here is fantastic. He is attentive and responds quickly. However, he can only do so much. The entire building smells like 100 years of cigarette smoke. I cannot keep my windows open because of tenants who do not adhere to the no smoking policy. I've emailed the property management countless times, and they will only respond after about the 8th time. Forget trying to reach someone one the phone. That is impossible.

Them replying to my review is hilarious being that they won't reply to my maintenance requests…read more I've had a leak for months. No one has come to fix it. Also I'm pretty sure they are inflating these reviews somehow. For a real view, check out the other reviews online. DO NOT RENT FROM THEM AND DO NOT TRUST YOUR PROPERTY WITH THEM!

Amplus left us high and dry. They ignored our calls and became unresponsive after the initial…read morefirst response. I wrote a glowing review and then they disappeared. Avoid this company!