I won't give you the long story but 10 stars for our manager Michelle. I lost my unit key and fob and had no back up which turned me into a ball of anxiety. Calmly and so willing to help Michelle found my keys and a fortune cookie in my car. I'm handicapped and need supplemental oxygen to breathe so she retraced my steps and was a godsend. Thank you for being here Michelle, you are simply the best. Michelle works for the Isabella and all tenents. read more

Snow removal was a complete disaster in our DMV neighborhood ! I email the company manager 2 times and never heard back ! She obviously doesn't know what she is doing or simply doesn't care ! I think it's the latter! read more

Update-So after almost 2 years of poor/lack of management a canned response is issued. If they have not properly responded to our board enough to prevent a termination of their contract, a canned response is not going to help. Just reinforces to avoid this company. Don't walk away, run away from any community that is "managed" by CMC. Our building switched over to them about 1 1/2 years ago based on all they could offer as a large company. Well... none of that has come to pass. They don't communicate with residents, repairs are only done after multiple requests and then they are frequently done incorrectly, trying to get after hours help for emergency is a VM hell. The only thing they are good at is assessing fines, but you are screwed if/when they make a mistake. read more

We are in the first portion of our journey with CMC some very promising items and some complete non compliance issues. The transfer from one group to another is always going to be tragic and with so many moving parts it is a massive undertaking. But we looked long and hard and interviewed many and ended up at CMC as the compromise. Regretting on some points but celebrating an on sight Gem of a manager. There has yet to be enough help to plan ahead but handling the day to day "old property trauma" is been handled and managed in a wonderful manner. Bad phone system and windows 7 computers have all cropped up and as soon as possible the search for solutions is started. A big issue to be aware of is Pick Your Own Vendors. As your Management will come and go but your vendors keep the toilets working and the lights on a property should build the bridges with the trades, you know them and they know your property. read more

I am a social worker and was parked at the Clusters of Woodlawn in Alexandria, VA to visit one of my elderly clients. I have been parking in an unmarked lot on the property that another professional told me was a visitor's lot since October 2024 and had no issues. No one has ever come up to me to say that I cannot park there. I finished my appointment with my client in June 2025 and my car had been towed. Unbeknownst to me, visitors need a parking permit to park in the unmarked lot with no signs. My client has difficulties with cognitive functioning and limited communication, so they were not able to inform me of this. I had to pay $170 to get my car back. I asked to be reimbursed since I was doing my job and was unaware that visitors require parking permits, and the "Board declined it" with no explanation. I was told to park on the street, which every time I have visited my client, has been filled. Due to my schedule, I cannot spend 20 minutes looking for a parking spot that does not exist when they have an unmarked visitors lot with no signs warning that it is a tow away zone near my client's apartment. This is my WARNING TO ALL PROFESSIONALS that have clients at the Clusters of Woodlawn in Alexandria, VA, they DO NOT CARE that you are there to serve their residents and improve their lives. Be careful when trying to do your job, they have no respect for professionals and will tow your car. read more

Not even sure if this management corporation needs a review at this point....But if anyone comes across this, and has a choice to make - I sincerely hope this helps! Avoid avoid, and avoid this corporation at all costs! Why you ask? I have put a request to repair my roof, my ceiling is leaking: contractors and insurance were quick to help, and just needed HOA approval to get the repairs done. Its been 2 weeks, I have been messaging them via all means imaginable - phone numbers, emails, message and tickets through their system. I even went to their local office here, 5 times! Noone is ever there except this poor guy at the reception who has to always say "I dont know, they are not in the office today, here's the number you can contact". Guess what, I called that number and left voicemails maybe 10 times already. Its easier to win a lottery than get a hold of them. FYI, HOA name is Reserve at South Riding, managed by this Corporation. read more

This review reflects the help I've gotten from Stacey Bryant at 4000 Tunlaw Rd Washington DC condominiums. She has gone consistently above and beyond the call of duty whenever we've needed something. Very professional and also very personable. Her follow-through is impeccable. They are lucky to have her there. read more

Avoid The Community Management Corp at All Costs! The Community Management Corp took over managing our complex in Wayne, NJ in October 2024, and it has been nothing short of a nightmare. The biggest issue? They are completely unresponsive. No matter how many calls, emails, or messages you send, they do NOT get back to you--AT ALL. When a management company fails to communicate with residents, it creates unnecessary stress and frustration. Maintenance requests go unanswered, important concerns are ignored, and getting a simple response feels impossible. This level of neglect is unacceptable for a company that is supposed to be handling community affairs. If you're considering working with them, do yourself a favor and look elsewhere. A management company that refuses to communicate is a management company that does not care. - Ed - Wayne NJ read more

She is Ms. Tira Floyd at Associa CMC. I cannot express how thankful I am to her; I had reached my limit trying to find my new HOA Management company. Apparently, the revised coupon book never reached me, causing problems with my payments. I called the POC listed on the HOA package I received, but despite that, no one provided assistance. My next call was to, unknowingly, Associa, and Tira took it. She was both patient and empathetic towards my frustration. She helped me, then during a call break, she remarkably texted my new HOA management's name, which shocked me. Her passion for her company was evident, showcasing Associa CMC's mission: "Providing exceptional service to customers, community members, and each other." Thank You, Ms. Tira Floyd! read more

BEWARE BEWARE Please be advised that CMC is not a licensed property manager in DC, and CMC has been fined by DCRA for lack of proper licensing in 2025. On an even more important note, CMC has been admonished by the Community Associations Institute, which is a professional organization that provides certifications and designations in property management. In short, this admonishment resulted from an ethics complaint I filed after it was discovered that CMC commingled property operation funds and insurance funds that were received specifically to renovate my unit after a fire. As a result of their commingling activity as well as fraudulent accounting, the money received by CMC to manage and pay for the renovation disappeared with no explanation and I had to expend my own money to restore my unit. The insurance company estimated at total cost of $1330,000 to restore the unit. The quality of their property management is horrendous (non-responsive, liars, avoid responsibility, lazy, etc.), especially Randy Summers. I wish I could give them 0 stars! Show less More about me read more

I have been trying to get a fence in my yard sense October 2023. I put in the request and have made several changes it's now Jan 2024. Why is this taking so long. A young couple in my community said that it took them 6 months to get there fence approved now I know why. Also the so called snow removal is the worst I have ever seen. read more

Community Management Corporation - Picture of some ones home who has the fence all the way up to the front of the house. They rejected my plan to do this why? - Property Management Near Me - Chantilly, Virginia

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I'm closing on my home tomorrow and am trying to reach this office for hours. I am literally on the line and no one has answered. I need a HOA premium statement for my current property I own. Are you serious??? You jeopardizing my purchase on a new property. How can have a business and no one answers thier clients calls. read more

Community Management Corporation - Not one person answered. - Property Management Near Me - Chantilly, Virginia

CMC is the worst property manager ever. The company employees do not do their job. They breach their fiduciary duties at the condo properties they manage. I wonder how many condos have sued CMC for negligence, conflict of interest, and breach of contract. Stay away. read more

They have been completely unresponsive to our complaints. We haven't had hot water in almost a week. Their phone system hangs up on you. The phone directory doesn't work. So far they've just charged up and provided inadequate services and violated our bylaws. read more

Prior to ordering my association documents, I reached out to Manfred Morseray and inquired about the process. He made numerous promises where he would send me an information sheet with instructions. Received nothing. I emailed him twice requesting this information sheet. Still received nothing. I worked with my local HOA office to obtain this information sheet. After ordering the documents paying the "expedited" fee. I did NOT receive the documents in the expedited time frame. I called Manfred Morseray directly where he assured me the fee for expedited documents would be refunded. I asked him to put this assurance in writing since his prior assurance of sending me the instructions was a lie. Again, Manfred Morseray failed to email me. I then reached out via email to Manfred Morseray and Rose Marie Bryant (Account Manager) about this and again failed to receive a response after numerous attempts. read more

If I could leave negative stars, I most certainly would. Management seems to only single out specific homeowners with violations. Many other homeowners in the same neighborhood also violate the same rules in place but we are the only ones who receive calls/emails. We seem to be the only tenants who actively work to resolve any violations and abide by the rules set in the agreement. Representatives are also very rude and unprofessional in their approach to homeowners/tenants. If you all did not know, it is the basic rule; treat others how you would like to be treated. I guess they would like to be treated like dirt since that's how they treat their homeowners. read more

I sold my place in May 2022. They continued to charge me my monthly HOA payment ($375/month) even though I had stopped my reoccurring payment online. I tried calling them about it but they don't answer their phones no matter what time of day it is. 4 months later, I've finally received my HOA payments that they took from me even though I no longer lived where they operated. They took 4 entire months to refund me... meanwhile they expect your monthly HOA payments on time or you pay a late fee. Over the 5 years we lived under this CMC managed property, we don't have a single positive thing to say about them. read more

They are very unresponsive. Don't return calls or emails. Real hassle to those who unfortunately have issues that need to be followed up

My manager has been so unresponsive to the needs I have with recent water damage to my condo. I have been waiting on a plumber for a week now to fix a pipe in my ceiling that does not belong to my unit. I can't even get an update from this company to tell me when someone can come out. I call and email and I get no response. They are not in the business of helping people. read more

Property manager never returns calls or emails. I have lived in HOA neighborhoods for over 30 years and this company is the worst!!! They don't know what they are doing and promise they will follow through on HOA meetings but don't deliver. I have been working to get a response to an application for 7 months now. Don't hire them!!! read more

CMC/Associa managed the HOA for the neighborhood (in Gainesville) my wife and I had lived in for the past 10 years, from back to when we originally built our condo back in '08. For those entire 10 years they have absolutely sucked to deal with. Every single neighborhood rep we had (they had a TON of turnover over the years) was difficult to get a hold of and just lazy. You have to leave multiple voicemails to get a call back, they don't respond to emails, they are completely useless. Having a repair done takes months- a month for them to schedule one of their people to come out. Another month to schedule the contractor to come out. Another month for the board to approve the quote for the contractor. Another month for the work to be scheduled to come out and do the work. In the 10 years we lived there they did absolutely nothing to maintain the exteriors of the condo units after the neighborhood was released from bond by the builder. There are multiple building exteriors that have moss/mold growing on them, exterior windows have never been cleaned, etc. These are condos, the HOA is responsible for maintaining the exterior of these buildings. Yet nothing was EVER been done in regards to on-going maintenance. Neighbors on end units requested multiple times for trees to be trimmed back from the wooded areas, it was never done. When we sold our condo last fall they have the nerve to charge $557 for PDF copies of the HOA docs. $557 to attach PDFs, that they already have sitting on a server in their office, to an email. The only portion of these documents that are "customized" for us are the inspection and a resale certificate showing that just showed if we were current on our dues. Our realtor said the amount of these fees are "ridiculous". They also charged us a fee for closing our account with them then turned around and charged the new owner a fee to open their account. I'm so glad to not have to deal with them anymore. read more

I have been waiting on my parking pass since June of 2021. These people lie when the truth would do. Its just insane. I wish somebody would do something about the way they handle things. read more

HORRIBLE! (this company also uses the name Associa) I am actually considering selling my condo because of this company. Our POC is Wee Abramson and she is awful. I have never been so frustrated living in a condo and its due to the incompetence of this company. I have tried contacting other people at CMC (or "Associa") because Wee has been so horrible, but no one from the office will respond. Working with CMC has been a total nightmare. I wish the HOA here would dump this company ASAP. read more

Called Diana Tringali to to report an issue with package theft in the building and she had the nastiest attitude, was very rude, and suggested to rent out a locker outside of the building instead of trying to solve the problem. Very unpleasant first experience with this company read more

Not good. The staff at this location have been working for the HOA for several years. There is a saying, "Complacency leads to stagnation" and it is applicable to the reason why customer service from CMC-Management has over time become terrible. Homeowners are neither treated with respect nor is their objectivity. An example, is when homeowners complain about services (such as landscaping), the contractors who have been friends for many years with staff in the Shenandoah HOA Office are who is listened to, resulting in the owner having no voice. The staff in the office have a difficult time remaining objective and therefore, many homeowners feel their concerns are not being properly addressed. It has reached a level where this has been raised with CMC managers at the Chantilly, Virginia office; not that there is much hope the situaiton will change anytime soon, but there is always hope that someone is listening to our concerns. read more

I contacted Autumn Szewczyk about an issue here in The Pinecrest. Autumn is the community manager for the property. Within a few days, she got back to me with an answer. She didn't just respond, she took ownership of the situation and offered a remedy. I'm know she has a lot on her plate, but I appreciate the importance she gave to an issue important to me. She is very responsive and represents the Association well. read more

i have called twice last week and once this week i can not get a return phone call very poor !

Since I have lived in Odenton (July 5), I have had two occasions to call CMC to help with an issue. In July I worked with Erica Simmers last summer to get clarification on the placement of my satellite dish and with Steffanie Nollie in March about a landscaping challenge. Erica communicated and sent pictures to make sure I complied with all ordinances. She checked with others and made sure that I was aware of all my options. While Erica did a great job, I was blown away by Steffanie. My tree was overgrown in front of my townhome. When I called in January, she promised to talk with the landscapers. When I returned home earlier this week, I noticed that our neighbor's tree was trimmed, but ours had not been adjusted. I called Steffanie and she was understanding and offered that the landscaper probably did the wrong tree. She asked me to mark the tree with tape, and I did. Two days later the landscaper was back at my townhouse making my overgrown tree look comparable to the neighbors on our street. I called to thank her, and she humbly deflected her role in getting this done, but she needs to get the recognition. ' I have one more project that needs to be handled. When I moved in, the realtor used a cement base to mount the for sale sign in my front grass area. It destroyed the grass when it was uprooted, even though I have gotten rid of the chunks of cement, it desperately needs soil and grass seeds. If Steffanie can pull this off for me, she should be in line for canonization in the church! Not sure why my patch of grass in the back is bad too, but I am hopeful to get everything looking good before my daughter's wedding in June, I don't know if this will get done, but I feel really good about having people like Erica and Steffanie going to bat for me at the HOA, Thank You, Dr. Greg D read more

If I could make this a -5 star review I would. Avoid the company at all cost. There financial department is the worst, who seemingly will pay estimates and then pay the invoice....then have a manager insist that we go and deal with the company who they paid twice. They do not check documents before sending which in turn leads to having to send them twice and confuses residents. Then when they are confronted it seems to confuse them even more. Numerous times we had to seek help from their parent company Associa to address their lack of any action on issues or to stop the stupidity on how they were dealing with issues that they screwed up. We eventually nick named them Community Management Clowns as it seemed more accurate. We hired another company CMC opted to hold our balance of money remaining for a prolong period citing "it is our procedure". We are still waiting on the rest of our documents and will likely have to utilize a lawyer to get them after numerous attempts over the last 8 months. These people are terrible. Oh and lets not forget than when you confront them they then bad mouth you to the new company. AVOID AT ALL COST. The Sopranos would do a better job. read more

Lawrence Wasserman is helpful, patient and kind! ask for him if you need their services.

Lawrence W. provided excellent customer service when I called in. I really appreciate his help!!

Jeni, was very helpful in getting my auto pay set up. Great employee. Gene

CMC managed my condo association. We fired them due to service so poor they threatened our financial stability. Three of the property managers we had used quit within a month of each other and so did their bosses. Our complaints all the way up to the president did us no good and we were stuck with them for 90 more days after we fired them due to our contractual obligations. Our only option to recover money due to no service was to sue them and they knew it. Several contracts forgotten to be renewed, our vendors and subcontractors didn't get paid, co-owner complaints ignored, insurance claims not filed or addressed. I cannot warn anyone enough not to hire this company. They are a disaster. We've been with a new company for 11 days now and are constantly finding out other business that was ignored by CMC. Steer clear! read more

I send an email with my phone number- no answer. I send at least 4 emails yesterday before posting this review. You guys just confirm how you care , i mean dont care. read more

Opened my mailbox hoping to find some packages I'd been waiting on, but instead found a late HOA fee letter. Seeing as we'd just moved in, we hadn't yet received any information that would allow us to pay, so we were really frustrated that the first communication was to inform of us a late fee. Then comes Larry. I call into customer service expecting to have to make my case on getting the fee waived, but before I can say anything, Larry looks at my account, sees I've just moved in, and tells me he is going to waive the fee. He also goes on to inform me of when payment is due, when the fee is posted and how long I have to pay it as part of my community's HOA grace period. Larry is how everyone who works in customer service should strive to be. I could tell he genuinely wanted to help, and he did. Thank you Larry! (Lawrence Wasserman) read more

My neighborhood's Community Manager, Patricia Chilcote, was very responsive to my emails as my husband and I worked through the process of obtaining approval to start construction on our patio build. Since we emailed our architectural application we were able to receive approval within two weeks. We were very excited by this, because in the past it has taken a month or longer. During this process, our Community Manager always responded to my emails within 24 hours and worked tirelessly communicating with the Architect to obtain his/her response. In summary, my rating reflects the prompt responsiveness and ability to work with the Community Architect and myself on obtaining approval so we could start our project as soon as possible. read more

I wish I could give no damn stars! This is absolutely the worst professional organization I've ever dealt with. The person who manages my HOA is extremely rude and definitely not in the business of helping people. Once you question their practices or call out the staff for their unprofessionalism, they stop responding. I have contacted management and did receive a response because I complained about the customer service and then as soon as I asked them for guidance on an issue the staff failed to assist me with, I got nothing. I am going to sell my property as soon as I can just so that I no longer have to deal with this management company ever again. They do not operate in the best interest of the residents and I do not believe my HOA Board is fully aware of how they interact with residents. read more

Lawrence Wasserman did a fabulous job on an HOA document request. Larry did the request within an hour. I see that Larry is a Veteran of the Marine Corp. I am an Army Veteran. Great to work with Larry. Community Management Corporation should hire more people like Larry! Well done. read more

If there was a way to give negative stars I would. The onsite CMC employees in my development are HORRIBLE! Living is this development as made me hate HOAs. I can't believe that someone in a position to help homeowners blatantly disrespects & ignores them. If you're not up to the job or don't feel like being bothered QUIT, or at the very least go somewhere else. read more

CMC- Associa is the worst management company I have dealt with; they have messed up our community big time. I have found the CMC Management has created discrimination and division in our community, the reason I say this is that they have falsified the information to the board and now the entire community must suffer as they have created a huge mess in the community. Moreover, the VP of CMC management had agreed there is an issue with the fence guidelines in which she was part of the initial fence guidelines discussion (Builder and Current Board) as she writes that kind of document for Stanley Martin. She misdirected the board by claiming it will affect the community value, property value.... This is NOT true, and the HOA Board is using the same language that CMC Management has told them to do so. I had submitted a BBB review after which they contacted me; I had a great one on one conversation with the Executive leadership, but they do not respond after the initial conversation which felt like more of gossip and talks, nothing else. Executive leadership ignores your emails, and they do not even have the courtesy to respond to any emails. The excuse given by the leadership is that they are the puppet and work at the mercy of the board and can't help the 30 homeowners who filed a petition for the change in the guidelines. It is just sad to see how the CMC management is playing a diplomatic game to save their business and cannot support the homeowners. Furthermore, the person with whom I had the conversation misinterpreted the language that I have used in the BBB review. Her interpretation of the word we're self-centered and primarily focused on her viewpoint, not in general terms. She claimed that the language used in the BBB review is not coming from me. The Board along with CMC management arbitrarily and unilaterally made the decision without involving all the homeowners. CMC Management FAILED to direct the board in the right direction, which is the community approach (VOTE). Ever Since we have been following the correct protocol by submitting a petition and based on the guidance from the HOA Bylaws from the Declaration of due process for a special meeting and the community survey; the current HOA Board discussed 6 months ago has not been completed yet. Dialogue on this issue from the HOA board and CMC Management to the community has been very limited, and now the entire community is in a huge rabbit hole. read more