I would give a 0 star rating if possible on this HOA property mismanagement company. I would not recommend them to HOAs based on the appalling customer service. At first I thought it was just a result of dealing with yet the second or third inexperienced person assigned to our community in the last several months. If you ask to speak to a manager, and you get the owner of the company, be prepared for a long lecture that will waste your time that doesn't help resolve your problem. If you send documents to them via regular mail beware -- because if you call to followup you will get a lecture on how many requests they get, how many units in your community are submitting requests, how they are only paid part-time to manage your community and they'll see "IF" they can find it. When all they have to do is say is "we will look for it and we will do what we can to find it, but hey, could you send it electronically to us to make our lives easier so we can help you. We understand that if you submitted something many weeks ago you could be concerned that it's lost if you have not heard anything from us or the board committee of your homeowners association. Once we get your e-mail, we can assist you better." Instead they will suggest that if you aren't happy you should let your board of directors know at the next meeting that you have a problem, join a committee of your HOA, read the by-laws, read the website. What any of that has to do with trying to find out if your request was received, submitted to the board committee for review and when you might get a response - none of which is stated in any of the documents they told me to read - is beyond me. And then they will accuse you of bullying them (my aren't we sensitive) and will tell you that they are at wit's end talking to you about your request about whether they have a piece of mail you sent them for processing with your association. Pretty basic right? But you're the idiot for asking them if they received your request in the mail. They think they have a great technique to make sure people don't call them or bother them ever again. The tone that the owner uses to talk to you from the start is awful as he apparently listens to half the discussion with the person you talked to and from the start has an attitude. It was so weird that the owner had such a short fuse and would waste his time lecturing me instead of simply trying to resolve the problem. The lecture also include fun questions like do you know what your HOA dues are used to pay? I told him yes because I get an annual financial statement budget from the HOA but that answer didn't appease him as he had to continue lecturing because he told me I needed to educate myself (how helpful in resolving the problem at hand). Perhaps he wanted to refresh his memory in reviewing what dues are used for by HOAs because my question had nothing to do with dues, although I think he was insulted that I was not impressed with the job they do even though they get paid? And the bullying accusation from the owner sounds like the same technique they used on another reviewer below. I was kind of confused on who was being bullied.....
Do you think he considers why the failure to resolve a simple question about mail escalates to the point that the inquirer asks to speak to a manager at the company? The whole experience was beyond ridiculous, unprofessional and bizarre. Free lecture with questions included. When I looked at yelp and saw I wasn't alone in having a horrendous customer service experience, I had to post. read more