We had been receiving service from this company for probably at least a year and up until this point the service was pretty good. Deliveries were on time and we always got prior notice (call or email) as to when delivery service would be. We cancelled this service about two months ago because we had installed a house filtration system. Ready Fresh picked up all the empties. They sent me a bill after that which I disputed and was told I would be credited with the amount. That did not happen. I have been trying now to call them every day for over a week and each time they are working on a backlog of calls. I have sent them an email and was promised a return call within 24 hours. Some service! It is incredible how companies manage to conduct business like this. When it is time for a sale everyone responds. Once a sale is completed there seems to be no such thing as customer service.I am not rating this any higher than a 1, until such times as I received a satisfactory response from them. I would not recommend them to anyone else either under the circumstances. read more

I started home water delivery with Ozarka 20+ years ago. Things went great. Then they were bought by Nestle. Things went mostly OK. Now they are bought by Triton Brands, still branded as ReadyRefresh and I cannot imagine how they can stay in business much longer. The delivery is simple - 3 (5) gallon bottles of water 1x / month to my suburban home. But then they no show, say they did show, invoice me, never ever answer the trouble tickets I submit via email, and their customer service reps are nice but helpless. Right now I have 6 of their empty bottles they won't even come pick up, back to buying water at the grocery store, and fighting them for two months' of invoices for which they never delivered any product. If you aren't already in their web of trouble - stay away!!~ read more

They don't delivery when stated. 4 months is a roll delivery has been changed once if not 2 times. No compensation or explanation. I have had to buy water to get us through until they deliver. This is not the first time I have had delivery issues this is about the 10th time. read more

Do yourself a favor and skip this company. Customer service is outsourced and you have to call 15 times to get to a person. First delivery never even showed up, no call or text to say why. Absolutely horrible experience and will never use these guys again read more

If I could give double zero stars I would. ReadyRefresh is horrible! A week ago they said they delivered my order. They did not! But they still charged me. The hours on the site said they are open on Saturday 8-4. I called at 10:00 am and they are closed. I have contacted them through email, still waiting for a response. Then I noticed they charged me $108. DO NOT USE THEM! THEY CHARGE YOU FOR NOT HAVING ANY Equipment!!!! read more

This place should NOT exist. I wish I checked the reviews on here before being cheated into setting up an account with this joke of a company. No way to cancel your account, hour + long wait to beg someone to cancel my account - what an absolute WASTE of time and money! Better off drinking tap water. read more

This company is extremely unreliable. Cancel deliveries often postpone delivery dates and continually blame Covid. You cannot reach anyone by phone ever, they direct you to there ap which I have written messages several times without any response !! I've left phone numbers messages etc NO RESPONSES ever!! Impossible to talk to anyone!! They raise prices continually and change their policies without notice. It's been extremely difficult to Even cancel. I will be forced to tell my credit card company to ban any future charges. SAD, shame on the ready refresh company !! read more

This company does not care about its customers. You can not speak to a live agent via telephone or through their useless app. Tried calling them numerous time today regarding a delivery that was not made although I have received emal, text and app notifications that a delivery was made. Horrible customer service. Even when sending a message through the app, it answer back via email stating they will get back to me in 5 to 7 business days. Unacceptable and utterly ridiculous! read more

Horrible Service and overpriced. Numerous times I have chosen to skip the automatic next scheduled delivery dates and after confirmation that it will be skipped they come with a delivery anyway! Also they are also constantly increasing the price of their water. Twice this year I have received notices about increase in prices and when you compare their prices to competitors they are at least $1/gallon higher. With higher costs you might expect higher quality but a few times I have noticed bits of pieces of plastic floating around in the water jug! I stuck with this company way too long and finally cancelled. I would not recommend this water delivery services to anyone. read more

this company sucks. do not.. do not order to this company. i stopped my delivery but they keep charging my card.

This company is a joke. Can't even get a live person on the phone before getting hanged up and there's no way to cancel my delivery.

If I could give zero I would. I had ordered this service for a business and the business was due to be closed. Called (waited over 49 minutes each time) and spoke to customer service and had to Facebook messenger as those are the only forms of communication available! Contacted the company multiple times stating we are closed and equip enemy needs to be pickup and no one would show up. After the third no show of pickup, we trashed everything and then they again tried to schedule a pickup! So unprofessional, no communication, lack of delivery personnel, no way to contact delivery drivers, and just constant excuses of not delivering on promises. The worst company and customer service. Do not recommend to anytime, especially any businesses! read more

This company is actually atrocious with their customer service. They constantly missed deliveries, they change the delivery days, they cancel your deliveries, they never call you back. You can never get a supervisor. You always talk to somebody in another country. It's absolutely horrible. I have no water, and my delivery got canceled again today, and they tried to say it was my fault for canceling, and I never canceled. They're very incompetent. read more

Unreal, been trying to get a hold of somebody for two weeks. Sent an email no response. What a joke. The future of customer service

STAY AWAY!!! They are scammers. I didn't order certain itemS but they send them to my address and charge my card then say that I ORDERED when I try to get my money back. They say "maybe it was a glitch in our system" I tell them to pick up the items and give me my money back but they refuse to. This has happened 3 times already. And they give you a very hard time when you want to cancel. STAY AWAY !!! read more

Avoid at all cost. I switched from Sparklets because they would just not include things in my delivery. ReadyFresh started doing the same thing, and their phone wait times are over 35 minutes with no option fro a return call. read more

4 months ago I went to cancel. It's been a nightmare. I finally had to put a hold on my American Express card - but still the waters flow. I talked to 2 different customer service reps this morning - useless. We've got 4 months of water in the garage - I told them to send a truck to come and get them. LOL read more

Worst vendor I have worked with. Don't waste your time ordering. They're going to rip you off. They rarely show up on the scheduled delivery date and they make it extremely hard to cancel. You have to contact them, they reply with a message telling you someone will coo tact you in 5-7 days. Avoid them at all cost!. read more

If I could give negative stars, I would. My first delivery went somewhere else. They didn't care where it was and wouldn't find it to bring it to us. Waited two weeks for them to deliver just the water with no dispenser. After calling 5 times, I got a person who took 20 minutes to tell me they were out of stock and I'd get one in two days. Nope. I cancelled and asked that they come get the water. I get a text saying my delivery has been dropped off (supposed to be a pick up). Of course, they didn't take the water. I called again and they said they can't pick up full bottles. They'll come in 10 days to pick up the empties. Why did no one mention this before? They'll sit there until they rot at this point. I'm done. (Raleigh, NC). read more

They do not value their own customers, customer service is terrible. Never returned my calls or emails They increased prices without notice !!! NOT RECOMMENDED read more

These motherfuckers! Numerous times said they would deliver!, spoke to a supervisor and countless other's promising a delivery! Even recieved text messages, and e-mails, a whole month later! Never recieved a delivery although you know they charged me for 3!....DON'T SIGN UP WITH THEM! read more

This is quite simply the worst run delivery service I can imagine. We were away for 3 months and stopped service. Although they listened to our request and didn't deliver anything, they still managed to charge us 3 times. They also double charged us for the last month we did get delivery. Virtually every time they are scheduled to pick up or drop off they either don't show up or they drop off new bottles and don't take the old. Part of the problem is they bought another company that we used to use but then didn't integrate the records so they really have no idea what people want or what they bought. They have no record of any phone call you ever have with them. To add insult to injury, when we started our contract with the old company we rented the cooler and had no return fee. Now Nestle is charging everyone a $150 fee to take back their own equipment. This company is terrible. If you want a better company for water delivery use the one at Costco. read more

Can I give ZERO stars and all VOMIT emojis? WORST service ever. I am looking for a new company in my area. I call 2 or 3 times after each delivery - they put the bottles in the wrong place, or they forget to take the empty bottles, or they send something I haven't ordered or they over charge for what I did order. I call, wait 30 min and then get disconnected. They say "whom do I have the PLEASURE of talking to..." but it is decidedly NOT a pleasure to need to call ANY customer service representatives.... read more

The worst water service company ever, it takes more than an hour wait to talk to customer service, I have 20 bottles piled up in front of my house. They want to charge me for pick up. I see their delivery truck next door and ask them to please my empty bottles and he says he has no room, he will make sure to take my request to company and schedule a pick up. Nothing happened for 3 weeks. read more

I will say that since my last review, our last couple of deliveries have been on time without rescheduling. Hopefully they fixed whatever the issue was and this is not a fluke. read more

An entire month after writing the below review, a whole MONTH after I cancelled and closed my entire account, ReadyRefresh scheduled ANOTHER water delivery and charged my credit card. I emailed them twice and they ignored me, even though I know they received the emails. It took two hours to get them to refund me, after I was refused a supervisor, hung up on (on purpose), and then had to call back again, only for the person in accounts to refund me, but refuse to send me an email stating that they billed me again in error. REPORT THEM TO THE DEPARTMENT OF CONSUMER AFFAIRS! IT IS THE ONLY WAY THEY WILL BE HELD ACCOUNTABLE! ------------------------------------------------------------------------------------------------------------ Do.not.order. from this company. They're dishonest liars, who knowingly defraud consumers. They are also completely incompetent. If you're desperate enough to order from them, take screen shots of everything. They will add an extra order you didn't want, and they'll try to charge you and deliver to you again, a week after your first delivery, because of what they call "a system glitch". None of the dates you signed up for will be honored. They make up their own schedule after the fact, and they don't tell you about it! If you spend time providing detailed instructions to the customer service reps, they won't be seen by the driver. Overall very aggravating. Wasted an hour of my life on the phone, blood pressure went up, and I ended up cancelling after my first order. The only redeaming aspect of this was my delivery driver and the account specialist who cancelled my order. *Edit, as I suspected, even after all of the above, and the cancellation/closing of my entire account, Ready Refresh called me again about some supposed upcoming order I didn't authorize, so now I have to report them for fraud. read more

After posting this review, Ready Fresh showed up two days later! Haven't missed a delivery since!

Seems like a pretty straightforward business to get it right. Scheduled deliveries (even with text notifications stating a delivery time and window the day of) can somehow get unscheduled with no notification. I've been overcharged incorrectly (a couple months ago) and have yet to get a response to that issue. I suggest avoiding if you have an alternative. read more

I tried to upgrade to a new water dispenser. They cancelled my appointment 5 times. I then tried to cancel the service which is very difficult you call the 800 number and no one answers. The one time I got through I was on hold for 30 minutes. Once I cancelled, they have now cancelled 4 times to pickup the equipment. At this point, I do not know if they are ever going to pickup the water dispenser. This is the worst company I have every dealt with. I see online similar reviews, it would give this company negative stars. Worst company ever for customer service. read more

Consumer predators!!!! How do you charge people without telling them early enough to cancel and refund for something they don't ask for?!?!? Let me know when the class action starts. Initially I wanted to see their menu options which I couldn't see to do without creating an account which required a credit card. I didn't even get to their menu before giving up but apparently their trap had already been set. So I woke up the next morning having been charged for an order that I didn't place. I was only on their site long enough to get frustrated (maybe 5 min). I used the chat function to request a refund and express frustration which timed out after 30 seconds. I told them I had no intention on ordering from them but they never mentioned I would need to cancel the reoccurring orders. They did refund me for the first order which was the discounted promotion at that time. Another surprising charge a week later. I called in to find out that this charge was too later to cancel although it was the same amount of time I called to cancel the first charge and that this order was already processing. They could change the menu items but not cancel which I don't believe. Then they didn't care that the previous rep didn't tell me I needed to cancel my account to avoid further charges although I told him I had no intention on ordering anything and only wanted to look at the menu. Asked for a manager to call back which was a supervisor who was at the beach or outside somewhere. I could hear the wind in on her side of the line and asked if she was at the beach and she acted like she didn't know where the wind noise was coming from. I told her I have never received terms and conditions or order invoices or any communication from their company which I'm sure they avoid doing to inform customers that they are trapped. According to their terms if you don't select what you want they will send you randomly meals which you don't pick. Charge will be disputed with my CC company!!! read more

It's only fair I update the review. After a couple of phone calls, I was able to get my schedule fixed up properly, and for the last month or so things have gone smooth. The website still shows the wrong delivery information/interval, so it's best to just call and speak to someone. The delivery date still changes each time, but is always within a 2 or 3 day window which is totally fine. Getting texts and emails with updates is helpful. read more

I have contacted ReadyRefesh 5 times to update my address, I moved. I have not heard back for 3 weeks. They delivered to my old address - when I call the 800 number they have ZERO available representatives to connect with. I submitted a cancellation request, I have still not heard back. Their site says "Customer Service is only a phone call away! Just dial 800-274-5282 and one of our many Customer Service representatives will help you with whatever you need". I'm going to send a complaint to the BBB. read more

Like most reviews I have read, this water service has been horrible. I started out with Palomar water over 13 years ago which was bought by Nestle Ready Refresh. I am trying to cancel today. I have been charged late fees every month for the past 5 months. I pay my bill a week in advance. They say it's the system (FIX IT) It does take a very long time to reach someone by phone, most of the time the recording says they are too busy too take calls and to call back later. They just don't care about their customers. I want to say, the delivery guys have been exceptional, they are always kind and work very hard. They can't help the company they work for sucks. I am sure they would like to say it themselves so I am saying it for them. Shame on you to the big guys in the office whom need to make changes to keep your customers happy, there are other delivery companys out there. read more

Customer service is horrible. They've rescheduled my delivery 5 times with no commitment it won't be rescheduled for a 6th time. I currently rent the cooler, but they want to charge me $90 to come clean it. For $90 I could almost purchase a new one! They automatically add a tip for the driver on every bill. I would NOT recommend this company to anyone. I will be looking for a new company to use in the future. read more

worst company I've ever dealt with. you can't get ahold of them. their billing is completely messed up. delivery is never on the date you request, even though it is a month out and prices are ridiculous. read more

Horrible. Scammers. Tried stopping deliveries by email on 4/9. Then had to call on 4/26. Cant close account or stop deliveries without calling so they can try to talk you out of it - which they tried. Got a delivery (which was wrong size from original orders) on 6/23. I called....now there is a $4.99 fee to talk to someone!!! Recording says you have to contact them by email or pay for cust service! My account still says "call to reactivate" so i shouldn't be getting anything. I put note on case for driver to take back (note from him was another case to be delivered on 6/25). Reporting them to BBB and leaving bad reviews everywhere. read more

Cancelled my account in Oct 2018 and on Dec 12, 2018 they took $620 from my bank account for 124 5 gallon bottles which I never ordered. UPDATE: I called Readyfresh and they told me I never returned 124 5 gallon bottles when I cancelled the account. I told them that LOGICALLY that's impossible. I got 10 bottles delivered every month. I had my account for less then 1 year. THUS, they were claiming I never returned any bottles for an entire year which was impossible for me to even receive 124 bottles since the account was not open for one year. Plus, I was returning all the bottles except for 10 when I moved out of the house which she confirmed was noted on my account. The woman was kind and she refunded me $570 and charged me $50 for 10 bottles. They made an error but quickly corrected it. I changed my rating from 1 to 4 since I never had any issues with them except for this one. read more

The absolute worst company to deal with when you need anything handled. No way to speak to a human at all. Emails returned weeks later and not even with the help you asked for. We have been trying to have our cooler and bottles picked up for months! As we are moving. It's an absolute JOKE as to how long it's taken to get this pick up scheduled and they have now rescheduled it 3 times! The delivery guys are nice, but they work for a company that gives ZERO care or consideration to their customers! Don't waste your time or money here! read more

The only reason this company doesn't get negative stars is that YELP won't let me. LONG time customer - have a cooler and get 5 bottles per month sometime more. Yet they can't be happy with that. We were displaced from our home due to a contamination and we canceled orders, yet they still came. So we canceled again, they still came. We call and they say they have no record - then we show them proof and they offer a refund. They raise the price of our cooler to a ridiculous amount - then they apologize and offer us a credit for 3 months - which they don't apply. Then they offer a $80 credit - which they don't apply and have no record us. We call every time and their story changes so we document and record everything - show them the proof and they lie some more. In this economy and now we have been unhoused 6 months and they don't care. So today we canceled which they made as hard as possible and to punish us kept us on hold forever. Now watch, I anticipate they will charge us anyway. Terrible business practices. read more

Just don't do it... they always come up with fees and it seems like you can never get away from paying them. I have canceled with them and they keep saying I owe them money.. plus the late fees just why?!?! when you send your sales people door to door make sure they explain this stuff to the customers because it's not right to say it's in fine print when they won't even tell you the fine print... very scam like to me.. save yourself a headache read more