Worst company I've ever felt with. They scam and keep sending fake invoices and I've spent hours on the phone for months. DONT USE THEM!

Was with Sparkletetts, they delivered primo. ReadyRefresh took it over. Quit RR because they no showed, billed me for equipment they wouldn't come pick up, it was awful. Now with Primo (RR), I can't even close my account. Forced to call a service line whose CSRs struggle to speak English IF THEY EVEN ANSWER. Close my account!!! Keep trying to give me incentives to stay. NO! CLOSE MY ACCOUNT. CSR, says ok. Came to p/u 10 empties and left more water. Will not come and get the bottles! DO NOT USE THIS SERVICE. IT'S A FINANCIAL TRAP. I AM REPORTING THEM TO BBB and every other consumer rights company I can think of! They are still billing me because I cannot completely delete my account!!!! read more

ReadyRefresh - THEY OWE ME$$$ - Water Delivery Near Me - Houston, Texas

One star only because can't give no stars. Incredibly over-priced for water. Whole Foods, not known for low prices, costs 80% less, and that's not counting the delivery charge from ReadyFresh. And there's more. One month they tacked on a "Generic fee," which they couldn't explain when I asked about it. Smells like it's owned by private equity. I couldn't drop them quickly enough. read more

wish there was a 0 option ! Hours on the phone no delivery in 3 months everyone and every time an excuse and always a promise for delivery the following week. finally said I'm closing the account and then they offer a deal ? No way! they owe me for retuned bottles but good luck with that! read more

3 deliveries of oops we're busy. No bottle pickup. No bottles of water. No customer service apologizing for inconvenience. Nothing. They simply don't care. Stay far away from these "qualified" hires. People can't even put a bottle of water on a doorstep. One star? Don't even deserve that. 2 year customer and nothing. read more

WONT LET YOU CANCEL YOUR ACCOUNT Do NOT use this company. I spent MONTHS trying to get them to cancel my account when they were still ReadyRefresh. Every time I called, I was apologized to and assured my account was actually cancelled that time but my back account was still charged. I arranged for equipment pick up twice, no one came one of the times and I got a confirmation email that someone came the second time saying they picked up 2 bottles but they didn't actually come (I had 18 bottles and a dispenser, why would I only put out 2???). I called again to again reschedule and cancel and the same run around kept happening so I blocked them from my bank. Now, a year and a half later, I'm going back and forth with a collections agency from them claiming I owe them "water fees" on water that was never delivered because I stopped the deliveries, and for the equipment they refused to pick up. They FINALLY picked it up after I went off on them via the collections agency with proof, but now they have yet to update the collection agency that they've picked up the equipment. I'm reporting them to the BBB. This company is a scam. read more

These guys took most of the summer off from delivery once they were purchased by Primo. Then they want to charge you like they did. Look elsewhere, these guys are unreliable and they are greedy d***s when you tell them you want a break equal to the one they took. I have hardly ever had such terrible customer service in my life and I am an old man. These guys are genuine jerks. Looking for a new service.... Can I give zero stars?! read more

Water delivery guys are awesome. Ready Refresh now primo is well a shit show. I've been billed and charged for waters I've never received; the website has been down for days and I've waited on the phone for 51 mins trying to get help; the answered and took my information. Once I said we had not received our water the representative pretended she could not hear me. She just kept repeating hello. So frustrating. No way to cancel a service I'm being billed for. Beware of this company. read more

this company used to be amazing when it was under ReadyFresh, but once it was bought out by Primo Brands it started going downhill. The customer service numbers say they're closed, but yet it's during the day and their supposed open hours for none of the number 800-274-5282, 866-610-2209 or 475-337-6279 numbers. I've been getting rescheduled constantly for delivery for over a week with no notification until super later, so having to set out then bring back in empty water bottles has become so frustrating. Primo has shown to be unreliable and inconsistent with services. I'm trying to cancel my membership and it not an easy process, and since their offices aren't even open during business hours as posted on their website, there's no telling how long that'll take. I just want to schedule a pickup for the dispenser and 3 5-gal bottles. I'm so frustrated I don't even mind dropping them off at their warehouse right by my job. read more

Believe the Bad Reviews!!! The local water delivery guys are great - The customer service and website are absolutely abysmal. The website is often unstable - not saving changes that were made. And would you believe that you cannot cancel an order online - period. It is simply not possible. Even the customer service folks said that they could not cancel an order. All you can do as a customer is "skip delivery" one delivery at a time. We were supposed to have deliveries every 8 weeks. but somehow the system had a duplicate entry and we were getting reminders for deliveries every 3-4 weeks. We could not cancel the delivery to get it on the right track - even customer service said they could not do that. When my firm was double-billed for duplicate deliveries on the same day (one of which did not happen), it took 2 phone calls and 45 minutes of my time to get a decent response and a promise of a credit. We had to put our account on "as needed" status to stop the incessant and unpredictable recurring deliveries. Furthermore, I got another price increase email today - one day after this frustration. The Ready Refresh prices for both products and delivery keep going up as frequently as the USPS changes their postage rates. I need a water delivery company that is utterly dependable with responsive customer service, stable pricing and a customer friendly website. THIS IS NOT IT!!! read more

Customer service is awful! I had the wrong bottles delivered and they will not pick them up because they "can't take returns once they are delivered" So now I have the wrong bottles on my front porch: which I can't physically pick up and they can't take away - unless I empty them... Makes no sense whatsoever read more

I am on the verge of terminating my account with this company. Their constant lack of communication is beyond ridiculous. I know special needs kids that can communicate better than this company. I can understand and accept deliver issues if/when I am told ahead of time. However, telling a customer you have a written contract with that their product will be delivered and then failing to do so without communication is unacceptable. Good luck in trying to contact them by phone when you are forced to call about your delivery. You'll be on hold for a minimum of 20-30 min, then you'll be transferred and put on hold again to speak with someone who is supposed to help. I have done my part both by phone, email and FB Messenger. I have in writing by someone stating my deliver will happen on such and such a day. That day comes, no water. Come to find out they moved and rescheduled my deliver 3 times - ALL WITHOUT NOTICE! To whoever runs the customer service department, you are failing at your job! I warned your company I would leave bad reviews on ALL forms of media. Once I find another supplier I will be terminating my service. read more

This company is the reason I registered here just to leave this review They cancelled our orders 5 times in a row without any prior notice. After every cancelled order I had to call their phone number, wait for 20-40 minutes, and then I had to listen to them explaining that they can't schedule the next water delivery for 7-14 days And since the company merged with 4 other water delivery companies in the area, there's barely any competition left Clownfiesta through and through read more

What's going on with this company ??? I understand when you merge with another company it takes time and some disruption but this total lack of communication is very frustrating ! But when it comes to charging the credit card they are on time ! Very very disappointing read more

So I called the number listed in the reply 800-274-5282 and always had a busy signal. I called from my business line and immediately got through however my number was not recognized so they asked for phone number the account is under; phone disconnects. False offers to work complaints! read more

Run from this vendor! Horrible customer service. Zero delivery. Was a great company as Mountain Valley water for years until Primo/Ready Freah acquired it. We've been out of water several months. I've literally received over 10 notices stating delivery was on its way or that it's been rescheduled to another day. If you try to call customer service you're on hold for a minimum of 30-45 minutes, likely because everyone else's delivery is interrupted or they simply don't care about staffing it properly. Sent several messages with a response that someone will get back with me in 5-7 days. How pathetic. How is this company staying in business?! Finally get a hold of someone and they give me a new delivery date. We wait to see if they will finally honor the date represented, and they fail yet again!! Sad to see a great company go down the drain. We will be moving to a competitor. read more

WORST CUSTOMER SERVICE OF ALL TIME!! They will change your delivery date the day of and not tell you, and HAVE ZERO ways to contact them to ask when. The number you call just spins you in computerized hell. Having to cancel my credit card so that they will stop billing me for water they do not deliver. HORRIBLE read more

Would love to leave no stars for this company. Since they took over delivery of my water from Sparkletts they have failed to deliver my water. FOR MONTHS. Each time they schedule a delivery and promise me it will arrive they skip my delivery and "reschedule" only for it not to come again. I have 35 empty bottles waiting to be picked up. It is absolutely ridiculous at this point. They fail to do their job. read more

Zero stars should be an option. Vultures! I have used readyfresh previously and was not nickel and dimed to death like this. I was charged $50 recondition fee which I was never informed about on a rental unit I used for only a few months. Plus an $8 refund was reversed with no explanation on the invoice. Never again. read more

I would prefer a zero star rating. This company is horrible. I was quite happy with Ozarka but has gone down hill ever since. Primo is the worst. Do not sign up. They can't get anything right and no one does anything to address the problems. Notice the generic response to each and every bad review. They are disrespectful of your time and money. I have scheduled 3 times for a dispenser cleaning and they don't even have the courtesy to call and say "there is a driver error (whatever that means)" and we cannot make it. And when they do come, they don't even have the equipment they need. I love my water but will be looking for another alternative. Again, I would not advise anyone to use them for water service. read more

Zero stars. No kidding. Ready Refresh is now Primo Brands, beyond awful company. Water delivery is 'supposed' to come July 7, 2025, that is two weeks after my delivery date. Been with Ready Refresh for about 10 years, if I ever do get my delivery I will promptly cancel my account. A company this bad deserves to have no customers and go out of business. Calling customer service is a joke, you will wait forever on hold and then be lied to by the representative. read more

What a scam! First their water tastes like it's treated with chlorine that means it's not spring water. I tested it and it has the same molecules as tap water. Second which is weird, you can never cancel the subscription with them, there is no way to do it online so you have to call a number that will put you on hold for hours and keep transferring you once they know that you want to cancel. With a lot of patience I managed to talk to someone who confirmed the cancellation of subscription, they stopped sending the water but they didn't stop charging me. So there is no way out. I'm just disputing charges at this point which is annoying. read more

When this company was Ready Refresh I had NO problem with the delivery or communication with the company. I guess they are merging with Primo Brands and I have NOTHING but trouble since then. I enjoy Nestles Pure life water but I am on the verge of canceling my service. I ordered a bottom loading cooler to replace the one I had that I liked. They delivered what they had I guess and it wasn't what I wanted. I was able to to order the one I wanted and now they won't pick up the one I don't want. I have dragged it in and out through the past 3 deliveries. Even though the instructions are to ring the bell the delivery person never does. I am very dissatisfied with Primo Brands! Bring back Ready Refresh and my delivery person! read more

If I could leave 0 stars, I would. We use this for our business. The merger is terrible. We had closed the Ready Refresh account and were just with Sparkletts. We were happy with Sparkletts/Primo, then the merger happened and the Ready Refresh nightmare began again. Customer Service is TERRIBLE. They have all these strange accounts for us, our payments are not being properly applied, they bring items we don't need and didn't ask for, and then charge fees for their mistakes, They send one invoice but then over the phone they say we have two accounts, reps barely speak English, the hold music is terrible and will give you an anxiety attack after listening to it for 45 minutes. As soon as we can cancel this service, we will. This is a terrible company. Terrible, badly handled merger. RUN AWAY !!! DO NOT USE THIS COMPANY !!! read more

Scam much? After reading these reviews and talking to customer service I am wondering what the hell I signed up for. First water delivery with the machine was good. I got 4 bottles as requested. Waited a month for 2nd delivery and was charged today for a water delivery that never came but said delivered. I contacted "customer service" and the guy stated "weird i don't see an open invoice for today". I said "Because it was delivered". I mean he sounded like he didn't even understand how his delivery service worked. He said oh you needed water bottle pick up with your delivery? That will save you money because it's free to pick up the empty bottles. I was like "huh". That was already on the invoice pick up 3 bottles. Also, no one came to pick up or drop off anything. He said he had already refunded with my credit card. An hour later and it is not showing pending a refund nor did I receive the email. I kept asking him to speak with someone local, a manager or a delivery driver or whatever and he said "Oh I can't do that they are in the Americas". Pretty ridiculous. If I don't get my money back I will be filing a claim with my credit card company. read more

Ready Refresh is sold to Primo Brands, and they are nonexistent! No water has been delivered to my house since 29 May 2025, and today is 16 June 2025, and I can't reach anyone; they have absolutely no customer service in the USA but a Call center overseas response for non delivery but I got charged twice 05/24/2025$10.10 and 05/31/2025$12.20! It is a joke. with these messages: We are unable to deliver your Primo Brands order and have rescheduled it for 05/29/25.We apologize for the inconvenience and appreciate your patience. We are unable to deliver your Primo Brands order and have rescheduled it for 05/30/25.We apologize for the inconvenience and appreciate your patience We are unable to deliver your Primo Brands order and have rescheduled it for 06/02/25.We apologize for the inconvenience and appreciate your patience. Hi MATTHEW, Primo Brands will deliver your order on 06/03/25. Have empty 3 or 5 gallon bottles? Please leave them out for us to pick up. We are unable to deliver your Primo Brands order and have rescheduled it for 06/04/25.We apologize for the inconvenience and appreciate your patience. We are unable to deliver your Primo Brands order and have rescheduled it for 06/05/25.We apologize for the inconvenience and appreciate your patience. We are unable to deliver your Primo Brands order and have rescheduled it for 06/06/25.We apologize for the inconvenience and appreciate your patience. We are unable to deliver your Primo Brands order and have rescheduled it for 06/09/25.We apologize for the inconvenience and appreciate your patience. We are unable to deliver your Primo Brands order and have rescheduled it for 06/11/25.We apologize for the inconvenience and appreciate your patience. We are unable to deliver your Primo Brands order and have rescheduled it for 06/12/25.We apologize for the inconvenience and appreciate your patience. We are unable to deliver your Primo Brands order and have rescheduled it for 06/13/25.We apologize for the inconvenience and appreciate your patience. Hi MATTHEW, Primo Brands will deliver your order on 06/17/25. Have empty 3 or 5 gallon bottles? Please leave them out for us to pick up. If you want these type of service then good for you but I would run from them! read more

Can't get through on the phone. They recommend using the online portal. Tried that but it won't let you submit comments until you choose a topic, which then tells you that there are no topics to choose! It's not difficult to find crappy customer service these days, but this company is right near the very top! I'll now complain to the Better Business Bureau, and the Attorney General's Office! read more

Ready Refresh sold to Primo Brands and they are non existent! No water has been delivered at my house in over a month and I can't reach anyone, try to use their App and get a computer response! It is a joke. They have absolutely no customer service! Very sad as I love Mountain Valley water and it appears Primo is the only distributor in Houston so I have no choice but to cancel service! I would not even give them 1 star. read more

The Customer Service at this company is awful. Before it was purchased by Primo Brands, the service was poor, but Primo has been worse. My last delivery was unilaterally changed by Primo 3 times with no advance notice or explanation. It appears the customer's selected delivery date is nothing more than a general suggestion. I raised this issue 3 times on the website's message center. No response. I attempted to use the Chat feature. It didn't work. On top of this, Primo's first act upon acquiring this company was to increase the delivery fee. I will be purchasing my water at Costco from this point forward. read more

This company and the company that took over (Primo)or whatever, is by far the worst ever.If I can give them a negative star I would.They charge you then claim they delivered the water which was all lies.Then I cancelled my service with them,had a scheduled pickup which they never came and I had that crap sitting on my porch for over a week. Then to turn around and get a email that it was picked up.More lies.I contacted them again for my refund for them to tell me they refunded it to a primo credit account.Now what sense does that make if I don't wanna continue business with them..Credit my card or send me a check.If your having thoughts about using this company, reconsider and run.They customer service is terrible with bad attitudes and they lie just like the delivery drivers.Im convinced these people are scammers read more

I have been attempting to close my account for two straight months. After spending hours on hold and being assured that my account was closed, that no further deliveries would be made and that I would not be billed anything else, two months in a row I have been billed $51.91. The last time around, I spoke with Chris who gave me a reference number, 54007817, and claimed that there had been a "computer glitch" which caused my account to not be closed. The number of complaints about this pattern here, on the BBB and elsewhere does not support this claim. read more

After canceling service , which was difficult, we were charged $50 to clean and refurbish the dispenser. Bad customer service.

The water is good. As for their delivery and customer service-- I literally thanked Jesus when I saw the truck showed up at my door. read more

Terrible customer service. Delivery dates are usually 3 weeks out unless we call several times and complain and finally get a call from a supervisor who is usually less than courteous. Odd charges and sometimes they charge for bottle deposits and sometime do not. So, sometimes we get credit for returned bottles and sometimes not. ALWAYS difficult to place orders by phone. read more

Less than one star. In fact, negative stars. DO. NOT. I REPEAT. DO NOT DO BUSINESS WITH THEM. I signed up in January 2022 and my first delivery was shorted even though it said it was delivered in full. No problem. Probably just a mixup. I wrote through the app and they set a redelivery date. Second order? Shorted. Same process. Third order? Shorted. Same process. Times two. Yes, you read that right. They shorted the order to correct my shortage on my first order! Took three trips to get it finished over two weeks. By my fourth order I've had it. Didn't arrive at all after they moved my date four days sooner than I requested. I had to move up my "next delivery" to get water because they marked it as delivered and a zero dollar invoice. So many account credits for things not delivered. When it finally came today? Shorted again. Called customer service again. All they do is credit you for what wasn't delivered - as in the lowest possible thing and what they SHOULD do. That's it. I cancelled service and want this business as far away from me as possible. read more

ReadyRefresh - Should have been 5 bottles and a case of Ozarka. The driver marked that all of that had been delivered and does that every time. - Water Delivery Near Me - Houston, Texas

My experience was fine when I was getting the service but trying to cancel has been absolute hell. I had to tell the representative 5 times that I wanted to cancel BECAUSE I DON'T NEED THE SERVICE ANYMORE and they asked me 5 times why I'm canceling and wouldn't cancel until I gave them a good enough reason. Between the website, app, phone automated service, chat service, and talking to real people on the phone, this has been a headache. Then after I'm "assured" my service is canceled, I get an email saying I have a delivery on the way! What is wrong with these people. Terrible customer service. I understand trying to keep a customer but stop harassing me about why I'm canceling. read more

I wish I could give them zero stars. Was a customer since 2020 they kept raising their prices until it was just unreasonable increasing delivery prices as well. Would not let me cancel unless I paid all the late fees that they charged me with because they were having an issue on their website. Glad I'm done with them. read more

Horrible service. Several missed deliveries. No regard for the needs if the customer. Always trying to upsell when they should just fix their service read more

Giving this service a 1 because I can't give them a 0 stars. Had their service for less than 2 months and both deliveries were incorrect. The first time the guy forgot the cooler and the second time they marked my delivery as "delivered" and my empty bottles were still out there. Now I have to wait 3 more days for delivery. read more

ReadyRefresh - Delivery confirmation which is wrong. - Water Delivery Near Me - Houston, Texas

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I received my first delivery on time, but the next delivery never came. They kept saying that my delivery was rescheduled. The driver said that he attempted a delivery but no one was home, which was a lie! There's always someone at my house and we have cameras. No one showed up. Save yourself the headache. It can't be that complicated to deliver water! read more