The two UPS stores that I frequent are in Concord and Pleasant Hill. It caught me by surprise that…read moreI would be charged to tape the box. This is not something I'm used to. I didn't realize they were a franchise or individually owned. I don't think my review is going to change anybody's customer service skills or attitude, but Robert was dis.

I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

This location is so easy to get in and out. The staff is friendly and helpful. We were staying out…read moreof state while a friend checked our box for us. Once we decided to move permanently, the staff at this location was able to let me know that there was no more mail in the box after I submitted a postal change of address. If you need any of the services they provide, go to this location. It's right near groceries, banking, and refreshments so no need to go further.

Overpriced printing services. Go to UPS or elsewhere…read more Went in to print two shipping labels. The manager (I assume) printed on recycled paper, both labels on the same sheet then proceeds me to charge 1.50 for printing services. 75 cents per sheet is ridiculous (except it was just 1 sheet with both labels on them). Pricing on the wall says otherwise and should be significantly less. The manager then proceeds me to ask me if I have my packages with me, I said no. I'd rather not give him the privilege to mail off packages to say there is volume and need for a mailnmore in Benicia.

Sam did a great job helping me with printings for school. She was very kind and helpful.read more

I went to print out some tax papers because.my dumb printer stopped working. In the past, I had…read morealways used a flash drive to put files on and print at fedex before I had a printer. I went in and asked the associate (Santa) if she had a flash drive I could borrow cause I had my laptop with me. Can you set unfortunately?I would have to buy one, but she did one better. She showed me how I could print directly to their machines by emailing it to printandgo@fedrx.com. now I don't have to put all my files from my computer on a flash drive or carry my laptop around because I didn't have a flash drive. One of the 2 files was having trouble on their self serve machines and Santa was very kind and helped me and printed it from her computer with the code I was provided by print and go. Plus I just sent the files from my phone. This made my life so much easier. Now that I don't have to deal with a flash drive I'm definitely not buying another printer for home (pain in the @$$). I want to thank Santa so much for her help. She took some.stress.off.mt back.when I need critical documents printed from here on out.

They shut the door 15 miniures before the listed close time. Tak tsk not the way to run a business…read more So sad. They saw us coming and just ignored us..

These folks are great! They get a lot of work done in a small space. Everyone is always friendly…read moreand helpful. I especially like the female owner (her name starts with an S). I have shipped packages out, I have gotten a LIVE SCAN done, and even got old fashioned black & white fingerprinting done for my job. Thank you so much!

Bijon, the owner brings a customer personal approach to you any printing needs. His ability to…read moretransform any graphics to magical looking Led lighted pictures that are transparent is amazing and state of the art. Strongly recommnd you contact his for your printing and custom lighting needs

From the owner: Digital Printing and LED signs, Vehicle Wrap ( Print and design and color change ), Sublimation…read morePrinting ( Metal Printing ), Printing on hard surfaces like Brick Wall and floor, Fine Art printing, Custom Signs, Decal, Laminating, Offset Printing, Laser cutting, Laser Engraving, Laser Etching on different materials like wood, Steel, Cork, Acrylic, Stone, Leather,...

Got a funeral program printed. Again, great service, reasonable cost, the nicest people. So easy…read moreto order by sending files and then picking up when the email came the job was completed. No longer near a fountain. They are at the back of the complex facing the creek. 100% would use again.

Efficient, good service and competitive price. I got the answer sheets printed for our school kids'…read moretest. Rob patiently helped me transfer the file as it didn't work in the beginning. I'll definitely go there again for the future. needs.

This is hands down THEE best UPS store I've ever done business with!!…read more The owners are genuinely wonderful people. Kind, welcoming, and always incredibly helpful. Every time I walk in, I feel like they truly care and want to make things easy. They consistently go above and beyond, whether it's shipping, printing, or helping sort out all the little details. They're patient, thoughtful, and always make sure everything is handled right. And I especially have to thank them for their patience with my endless Amazon returns, lol!! I've brought in more than a few, and they've always been friendly, efficient, and gracious about it. Great service is one thing, but genuine kindness is something else entirely. This place has both, and it's rare. I am so very lucky to have them in my area :D

Wonderful store! Friendly owners and very competent and efficient. Always helpful. Thank you!!read more

J B Services is our one-stop print company…read more Beverley and her team have always done a fantastic job with some pretty complicated orders. If you have a print job you need done right the first time on time, contact JB Services!

From the owner: * Servicing the Business Community Since 1972* Design - Layout - Printing* Your One Stop Shopread more