We contacted the company for a quote on shutters for our home and were initially greeted by Michael, a sales rep. He quickly scheduled an appointment to take measurements, which was appreciated. However, it took several days to receive a quote, and after a full week of waiting, we finally got the quote in our email. The pricing seemed reasonable, so we decided to move forward with the order.
We were informed that production would take up to three weeks. After this time passed, I waited an additional week before following up. Unfortunately, there had been no communication in the interim. When I reached out, I was told that the shutters were not ready and that Freddy, the installer, would contact me in another two weeks. Although a bit frustrating, I understand delays can happen.
After two more weeks passed without any updates, I called again to check on the status. Following some back and forth, I was informed that the shutters would be delayed by yet another two weeks. At this point, the situation was becoming extremely frustrating, and to make matters worse, Michael stopped responding to my calls entirely.
Eventually, I called the company line, and thankfully, Aurora stepped in to take over the order and logistics. Thanks to her, the process moved forward, but by the time the shutters were installed, nearly three months had passed.
Overall, the communication from Michael was terrible--he employed typical "used car" salesman tactics and did nothing to ensure the order was handled properly. I sincerely hope that Aurora or Freddy received the commission for this sale, as they were the only ones who made any real effort. read more