We found this place through my friend. I got a decent price on 10 windows and sliding door. However the caveat is that there is a need for more communication between the sales and installers and consumer. We ordered the windows after they beat other estimates. We were impressed how fast they made the windows for our home once the payment stuff got taken care of. Within like 2 weeks the order was ready and job began. Our first round was good; however I noticed the windows we got the first day were not what we'd ordered. Our installer thought we wanted block type windows but didn't know we wanted the security bars removed and had selected a different window. I was stressed now that I had to hire contractor to cut off exterior windowsills, restucco etc. That made me wonder now what was up with this project. After a few phone conversation with my husband and the salesperson, The issue was resolved quickly and my husband communicated. They quickly ordered the right type of window and rescheduled to install the windows within 7 days. I was not keen on taking more time off work; however it was going to have to happen. I think that first day/incident left a feeling of distrust and miscommunication. I was really scared the second order was going to be wrong also. I didn't have a picture to see what they were making now. So I had to have faith in them. I was not there on the 2nd day when they came back out. My husband had stayed home. I arrived home to find the windows put in, but they were not completely done (Husband didn't notice they were not finished) I was now worried that the new window style was going to require me to hire someone to redo the windowsill etc. The window was not finished--maybe if the installer explains to the homeowners like 'hey I'll fill this in tomorrow...' or something to create peace of mind. It was late in the evening so I couldn't get an answer from them st that hour. That whole night I was anxious and felt uneasy that we were getting bad work (in my mind). The next day the installer arrived and that was my first question to him. He then explained what was next and that no the windows would not be left unfinished on the inside of the house. Thank God. They required a weathering foam thing and wood to finish the sills. I was calmed after that. They were careful to remove the security bars and shutters off the house and did the finishing work like sealing,etc well. Day 3 was the largest part of the work (sliding door). They removed everything again carefully and installed a wonderful new door. Boy do these windows cut out noise and make the view out to my garden look great! Super happy. What I really got mad about was that the installers did their work and did not put up plastic or tarp to block out the large amount of fine dust. It went EVERYWHERE in my small house! My whole place was covered in fine white dust from them grinding metal, wood, old paint what have you. It was on my black couches in the family/kids playroom, all over the tv, walls in different rooms, picture frames, dinning room table, floors, kitchen cabinets....everywhere. I was livid on a Friday night because I now had to spend hours cleaning this up. It was especially upsetting since my house was cleaned the day before in the other rooms they'd worked on. My husband right away communicated this to our salesperson Stacy. She apologized and asked if we wanted the crew back out. She explained that windows are a home renovation and one should expect that. I get that there may be some dust...in the room the work is done, not all over the house. I had to wash all the bed sheets, throws, wipe down walls, mop floors, dust all furniture, vacuum couches...after a long day at work on a Friday. I didn't want my small children inhaling the dust. I realize it is a renovation but I guess I also expect professionalism to reduce dust particles all over the house. I highly recommend the installers should have plastic coverings or whatever to seal one area from another to contain the mess. I don't know, just my personal thought. Again the windows look great, the price is right, but 2 things I seriously feel need improvement is the communication aspect to ensure the order is done right with a visual picture so everyone is clear in what is to be delivered. We had selected the windows in the showroom so when we got a different window we were confused as to what we were going to get. It just avoids extra costs, time, effort for everyone involved. The other area I definitely recommend is that the workers bring materials to cover/protect/seal off areas that are not part of the project. All that said, again our windows look great, our installers were really good/nice, but the experience was stressfull. I'm sure all home repairs are stressful. I just recommend those 2 things so that they are the BEST at what they do. I would recommend them just iron out the details ahead of time and cover up. read more