It's always something. For two years they neglected to bill my insurance and then would try to get…read moreme to pay for something that my insurance definitely covered. Then one year they put in a claim with an old insurance company, despite the fact that they took my new insurance card when I checked in. Then there was the year they were prompt with the mammography results, but it took literally months to get any word on my bone density test. No mess ups last year. This year they said I would get results within two days. It has been six days and still no word, which makes me worry that the results are not good. I called and they told me they were behind. They should have contacted me days ago to let me know that. I am thinking that I need to go somewhere else next year. I've seen them six years and only once did they get it right.

I was overcharged at this location. My insurance did not cover and so I became a self pay. A high…read morefee was charged at the front desk before the tech performed any work. When I asked the radiologist why I was not getting that service she replied she would do the mammography first and see what the doctor said. The doctor then told the radiologist I did not need the expensive sonogram and the results of the mammogram were fine I was done. I went out to the front desk to ask for a refund on my card for the charge that was $686.00 approx more than the fee for the service I received. I was told that I would receive that on my billing statement which never came. I have since called at least three times and am getting the royal run around including no records available and no one responding. So bottom line is I was overcharged for a service not rendered and no one cares enough to refund me, I will not bother going back! Dr. Grom

Excellent from start to finish. Easy to follow online…read moreportal, easy convenient appointment and the staff were very professional. This is the second time I have been here and both times they have been really impressive. Top quality customer service.

Terrible customer service. They left voice mail message to set up appointment. Two hours later,…read more4:45 PM their time and mine called the specified call back number. On hold 20+ minutes listening to "your call is very important..." before I hung up. Went on line. No email or web site method to send message to ANY of their sites (in about 10 states) or to Corporate (located in MN). To me obvious this company cares only about Doctor office referrals and nothing about patient support. Have asked Doctor to refer me to different testing service.

Procedures and staff are wonderful however billing is horrible. I paid my co-pay and then a couple…read moreof months later i recieved a bill for 141.00. Of course when inquiring on the phone you get a thick accented call center in India that is a as useless as a screendoor in a submarine. My advice get a reciept and keep it on file because it will come into play at some point.

I wish I could give negative stars. They screwed up my appointment twice. Once is a mistake…read moretwice is incompetence. I waited 2 weeks for the first appointment only to be told I had to reschedule. Of course I had to wait 2 more weeks. Got there 45 minutes early and was told they had texted me to confirm. ( they didn't) and after swearing up and down that they had texted, they finally admitted I was never texted. Then there was a "glitch" and they had given my appointment to someone else. Instead of making the other person reschedule, they made me. Now I have to wait 2 more weeks. This is pathetic.

I recently had an m r I at the white bridge road location in nashville, tennessee. I was quite…read morenervous. The lady in reception with glasses and a nose ring was quite cold.No smile, no good morning didn't ask my name nor did she tell me hers. The gentleman that registered me was warm and inviting fantastic job. Donna, the tech that did the m r was cold and dismissive. The lady that helped me with my M. RI disk to take to my doctor's visit. Was the task force friendly and caring.

Unethical Billing Practices & Negligence Premier Radiology's…read morebilling practices are aggressively disorganized, unethical, and a direct threat to patients' credit scores. In March 2026, I paid my bill in full on the day of service. Because of their internal errors, I actually overpaid, leaving them with a $131.25 credit belonging to me. Despite having an official receipt featuring the Premier Radiology logo, my account number, insurance details, and transaction timestamps, their "review team" claimed they could not locate the payment. Instead of resolving their internal mistake, they forwarded my account straight to a collections agency without ever attempting to call or email me.As a billing professional myself, I know that when a business loses track of a documented payment, the burden of proof and correction falls on the company--not the client. Forcing an innocent patient to battle a debt collector over corporate incompetence is completely unacceptable. After a firm conversation demanding accountability, a representative agreed to pause the collections agency for 45 days while they look for the money they already pocketed. This is a recurring issue, as evidenced by numerous similar reviews detailing their administrative disorganization. I am actively reporting this matter to the Tennessee Health Facilities Commission. Save every single receipt if you use this facility.

I recently had to undergo an HSG test following a season of loss. Due to many imaging centers in…read moreNashville no longer offering this procedure, I scheduled with Vanderbilt Imaging. While the staff were friendly and professional--which I do appreciate--the overall process was frustrating and unnecessarily burdensome. Vanderbilt Imaging requires a pregnancy test be completed before the appointment, but does not offer it on-site. This means patients must coordinate a completely separate appointment through their doctor beforehand. In my case, this turned what should have been a straightforward visit into a half-day ordeal. I've had this same test done at another center in Nashville where the pregnancy test was handled in-house. It made the process smoother and far less emotionally taxing. An HSG is already an intrusive and sensitive procedure. Patients deserve a streamlined, one-stop experience--especially in the context of fertility testing and loss. I strongly urge Vanderbilt Imaging to reconsider their policy and begin offering the pregnancy test on-site to better support the people they serve.

If youre expectations are to get results within a couple of days, think again! It's been 10 days…read moresince my MRI and still nothing. The staff was great during my time there. It's just disheartening i can't get any results to see what's going on and why i'm having these symptoms. I hope nothing bad happens in the meantime-like having to go to the ER or anything.

I formerly gave a one star review but everyone has bad days. Today I walked in at 10:20 and out the…read moredoor by 11:25. Very efficient. Happy customer

Everyone at Barfield Clinic is great from.frontbdesk to techs to docors. The Practitioners are all…read more very skilled and caring. Never have had to wait very long to see someone. Jack Hydrick is just great, He is my favorite although you cannot go wrong with any of them up there. My husband and I both feel he goes above and beyond what he has to do in order to get to the heart of the matter and he is so kind. Kurt Knoll is awesome also and very skilled and caring. I have never seen Ms Venable but i would not hesitate to see her as I'm sure she would not be there, if she was not also great! If you feel bad or need help, Start Here! They will help you. They Truly Care!

Such pleasant folks at bone n joint. From the moment you walk in to the time you leave. Very…read morethorough explanation of my puffy elbow and made be at ease knowing I didn't have to chop off the ol arm Thanks

From the owner: At the Bone and Joint Institute of Tennessee, we are dedicated to treating our patients like…read morefamily. We offer full-service orthopaedic care to the Middle Tennessee area and beyond. Our board certified physicians specialize in orthopaedic conditions including spine, foot and ankle, shoulder and elbow, hand and wrist, joint reconstruction and preservation, sports medicine, among others. This location in Thompson's Station will further serve our patients in the Spring Hill area.

I wish I had looked at reviews before I chose them. I went for an ultrasound that was ordered after…read morean er visit. When my doctor got the report, the technician just said "no ovaries found." I clearly have ovaries. I just showed the technician a CT scan that referenced my ovaries. They charged me almost $400 out of pocket for an ultrasound that is completely unusable by my doctor. I've been calling for 2 weeks trying to speak to someone and no one will take my call, return a phone call, or acknowledge me in any way. They should be embarrassed to treat people this way. I've launched a complaint with Tennessee Health Facilities Commission. If you feel like you have received an inadequate quality of care, inadequate diagnostics or communication failures regarding Premier Radiology Cool Springs, you can call THFC at 877-287-0010. Update: THC is escalating my case and referring me to the Office Of Investigation for Health Related Board, where I'll have to file a complaint against the tech and the radiologist. There's zero reason it has to go this far, but Premier is refusing to engage. This is madness.

This radiology group has been extremely disappointing. Report turnaround times are slow, and the…read morestaff members I've spoken with on the phone have been consistently unprofessional and discourteous. It's difficult to understand why any physician would choose to refer patients here when there are likely better alternatives available. In my view, this ultimately reflects poorly on the referring provider. If you have the option to seek imaging services elsewhere, I would strongly encourage requesting a different referral--I certainly will in the future.

The only two times that I've had my blood drawn at Quest I've had the phlebotomist hit a nerve in…read moremy arm. Two different locations in Nashville. Do everything that you can to avoid Quest Diagnostics, I know it's difficult because they buy up every competitor and fill their positions with people who got their jobs during the pandemic when they were giving out certifications in cereal boxes but GO ANYWHERE ELSE IF POSSIBLE

Scheduled an appt online for a drug test for a new job. Scheduled for 10:10am, showed up at 10am as…read moreinstructed. Signed in at kiosk and sat in the 20x15 waiting area with 6 other people. At 10:25 the 9:40 appt was taken back. I honestly don't understand how you run 45 minutes behind at a place that has no front desk personnel, auto scanning of ID and Insurance cards, online appt scheduling. All this automation should add efficiency to the process. The lady working was nice enough... she seemed to be the only one working which might explain the wait. An hour later, I was done. The point here is be prepared to wait an hour for your 10 min appt as the process here seems to be lacking.