Since I left a bad review before, I can definitely come back and report on a positive experience. I…read moreended up back here because I'm in the Vanderbilt system of doctors and they ordered testing at this location. The girl who helped me check in (I'm sorry I couldn't remember her name) was very helpful. I was scheduled for two tests that were hours apart on the same day. They, without me asking, arranged for me to have both things done while I was there instead of having to come back for the second test hours later. I waited a little bit but that was way better than having to come back. The ultrasound technician seemed thorough, the MRI team and the technician were all very nice. I had a good experience and wanted to correct my previous review. Whatever changes they've made are working.

If youre expectations are to get results within a couple of days, think again! It's been 10 days…read moresince my MRI and still nothing. The staff was great during my time there. It's just disheartening i can't get any results to see what's going on and why i'm having these symptoms. I hope nothing bad happens in the meantime-like having to go to the ER or anything.

Had labs done yesterday on Mallory Lane, Franklin. I was greeted by Phlebotomist, Rebecca who was…read morewelcoming, professional & kind. She did an excellent job accessing my vein...thank you Rebecca! I definitely recommend Quest in Franklin

This was to most convenient stop for lab work - came in, checked in on an ipad, and was brought…read moreback almost immediately. Staff working was very kind and skilled. Whole process took less than 10 minutes! This is a drop in service, not a typically doctors office setting - no one is working a desk. The waiting room is not all that cozy, so if you're early waiting in your car is likely more comfortable.

I was able to get in quickly and was in and out with no wait. Jennifer at the Franklin location was…read moreamazing, she drew my blood, and it was essentially painless. The office accepts both walk-ins and appointments, and I really like that you can book online. Their email communication was also excellent, with replies in under five minutes to each of the three emails I sent. The fee to process my kit was $40.

They have done an excellent job with my daughter's one lab we spot check between Dr appt...read more

I wish I had looked at reviews before I chose them. I went for an ultrasound that was ordered after…read morean er visit. When my doctor got the report, the technician just said "no ovaries found." I clearly have ovaries. I just showed the technician a CT scan that referenced my ovaries. They charged me almost $400 out of pocket for an ultrasound that is completely unusable by my doctor. I've been calling for 2 weeks trying to speak to someone and no one will take my call, return a phone call, or acknowledge me in any way. They should be embarrassed to treat people this way. I've launched a complaint with Tennessee Health Facilities Commission. If you feel like you have received an inadequate quality of care, inadequate diagnostics or communication failures regarding Premier Radiology Cool Springs, you can call THFC at 877-287-0010. Update: THC is escalating my case and referring me to the Office Of Investigation for Health Related Board, where I'll have to file a complaint against the tech and the radiologist. There's zero reason it has to go this far, but Premier is refusing to engage. This is madness.

This radiology group has been extremely disappointing. Report turnaround times are slow, and the…read morestaff members I've spoken with on the phone have been consistently unprofessional and discourteous. It's difficult to understand why any physician would choose to refer patients here when there are likely better alternatives available. In my view, this ultimately reflects poorly on the referring provider. If you have the option to seek imaging services elsewhere, I would strongly encourage requesting a different referral--I certainly will in the future.

This Labcorp sits inside of the Walgreens at the corner of Cool Springs Boulevard and Mallory Lane…read more I ended up here based on convenience and the need for a quick blood draw per the ole doctors orders. I made an appointment via the app and arrived at that time. Did not really seem like the appt did much for wait time or order of being seen, but lets pretend it did. I ended up waiting about 15 minutes to be seen beyond my original appointment time. The space where draw happens is a small room with three chairs. They bring in three patients at a time, confirm information, and then process what is needed whether blood draw, urine tests, etc...seems a bit weird and awkward sharing the space with a few folks to be honest. The lab tech was nice, very talkative...maybe a bit too much considering the situation and shared space. Never fault someone's friendliness, just added to the perceived awkwardness. The process was fairly simple from registration to arrival, process to departure. Good to know the location is here if needed again.

Lab techs are a one person shop. And all business is negotiated while sitting in the lab draw…read morechair...arms length from other patients...prior to a single lab draw. Awkward.

I have been a long time patient of Sarah Roberson.I just want to shout it out that she is the most…read moreamazing care provider I have ever had. She is Compassionate, Knowledgeable, Kind , Honest and upfront.listens and never makes me feel like I am less then .If you are blessed to become her patient you will fell so comforted in knowing she listens and takes everything you tell her serious I have never felt dismissed. Honestly if you're looking for a new provider in this current health care climate choose Sarah you won't regret it. Angela Manring

Before I started seeing Emily at Pure Integrative health I battled with insomnia, anxiety, brain…read morefog and head tension. These issues made it very difficult to do every day life. I was suffering and I didn't know what was wrong. As I started following Emily's recommendations, I felt my body become more stable. My sleep has greatly improved and I'm able to sleep even after I wake up at night. My body has come out of fight or flight and into rest which has greatly lowered my anxiety. I can think and focus more clearly and my head tension is miraculously gone. I have been battling all of these issues for years and I finally feel like I'm in a place of peace. I recommend Emily to anyone who is battling the same issues. You will be glad you did! Thank you God and thank you Emily for the healing in my body!

Absolutely incredible experience! I've been a Jeremy Cowart fan for years and to get to step into…read morehis world for a moment was even more than I dreamed of! The atmosphere is fun, creative, and professional. Jeremy way fantastic to work with, he's so kind, and made me feel so comfortable and seen! I would do this again in a heartbeat!

The Portrait Lab features photographer Jeremy Cowart, an acclaimed and talented photographer who…read morehas captured portraits of many famous people you know. Jeremy has a unique and fun "60-second photoshoot" process where many photos are captured and every image is different. I've had my photo taken a couple of time with this process, and the results are always great. This new portrait studio is in the heart of The Factory at Franklin, providing a convenient location for getting a special portrait captured.

Such pleasant folks at bone n joint. From the moment you walk in to the time you leave. Very…read morethorough explanation of my puffy elbow and made be at ease knowing I didn't have to chop off the ol arm Thanks

From the owner: At the Bone and Joint Institute of Tennessee, we are dedicated to treating our patients like…read morefamily. We offer full-service orthopaedic care to the Middle Tennessee area and beyond. Our board certified physicians specialize in orthopaedic conditions including spine, foot and ankle, shoulder and elbow, hand and wrist, joint reconstruction and preservation, sports medicine, among others. This location in Thompson's Station will further serve our patients in the Spring Hill area.