I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.

Walked in to no receptionist. 5-10 minutes of standing around when the X-ray tech finally came out…read moreto greet me. After a few minutes of chatting about why I was there, he took me back for X-rays. After taking the x-rays, he talks with the Dr. and then tells me that because of "software issues" the he can't show/message the Dr. my x-rays...the x-rays are unviewable. Dr. finally comes in to discuss the issues I was having with my knee. After a 10 minute discussion, I am given a referral to a different imaging facility to get the x-rays done again. $264. Two Hundred and Sixty Four Dollars...for?

The absolute best Ortho place ever!!! I've been a patient…read morefor the past decade as I've lived in Spring Hill my whole life. I've been here since before they relocated. Nothing but nice things to say for this facility, really kind educated staff. Very patient and kind. I seriously wanted to hug my doctor, I believe Brian. Thanks all.

I just moved to Tennessee from Massachusetts and needed a blood test. I was so fortunate to choose…read moreAny Lab Test Now Franklin. I was greeted warmly by Brandi, I filled out the paperwork and had my blood drawn. I hardly felt the needle! I was there 10 minutes! Brandi was so welcoming and I would recommend this lab to anyone! Larry V.

I was able to get in quickly and was in and out with no wait. Jennifer at the Franklin location was…read moreamazing, she drew my blood, and it was essentially painless. The office accepts both walk-ins and appointments, and I really like that you can book online. Their email communication was also excellent, with replies in under five minutes to each of the three emails I sent. The fee to process my kit was $40.

My fianceè had a few health concerns pop up and we were looking for a solid "urgent care" type of…read moreplace, and a co worker recommended Physicians in Brentwood. We're very glad we took the recommendation! Located about 15-20 minutes from Nashville, this place isn't your average "urgent care". As soon as you walk in, you're met with a warm, homey kind of feel with a very friendly receptionist to help you get checked in. Instead of the typical plastic office chairs you'd see, they have comfortable lounge chairs and sofas to sit in while you wait. Everything was extremely clean and well put together. Even the patient rooms have a nice, homey touch with bathroom type sinks instead of the typical hospital sinks. Our nurse and doctor in call, Jordan, were both very friendly and helpful. We were able to get my fianceè blood work and a bunch of other tests I was surprised they could do on site. They are very upfront, honest and extremely helpful throughout. I'll definitely be going there next time I need to go to an urgent care (hopefully that's not anytime soon!)

Doctor Bloom kept asking me questions and talked over me every time I tried to give an answer. He…read moredidn't take my concerns seriously. I finally had to tell him that I graduated from Vanderbilt and this is not normal diarrhea and the cramping is not the type of pain that I am used to when I do have diarrhea. I asked if they did testing for cyclosporiasis and he said he did not know what it was. I paid 130 dollars for him to try and scoot me out of the door with some imodium before ever listening to what issues I had, what food I had eaten or anything. I had to tell him that when I had appendicitis the cramping was far worse than this but this cramping pain is definitely not something I experience regularly. He brushed it off and said I should try the health department. He wrote me a prescription for antibiotics. I won't take them until I can get tested for the parasite.

Going to Family Care Center and experiencing their "caregivers" was a colossal waste of time and a…read moregenuine disappointment. If this clinic wants to present itself as a mental health provider, leadership might want to revisit what "care" actually looks like. Walking in, I was immediately met with a barrage of paperwork focused on billing--making sure charges are clear to them, not to you. Not exactly the warmest introduction for someone seeking mental health support. The next interaction was just as impersonal. After giving my name, I was directed to step on a scale and provide measurements--no introduction, no explanation, no basic courtesy. It felt more like processing inventory than welcoming a person. Then came the actual "care" session. The provider launched into a rapid-fire explanation of all the ways the clinic can bill you, delivered with the energy of a fast-talking sitcom character. She shared that she knew I had already been given all of those details though just wanted to recap again. Then, she told me why she thought I was there which was not accurate. I asked her to slow down and please take the time to have dialogue instead of talking at me. She never asked meaningful questions or or make a genuine attempt to understand why I was there, which made any real conversation about mental health impossible. Overall, the experience felt dismissive, disinterested, and transactional from start to finish. The caregiver, in particular, seemed better suited to a role with minimal human interaction - perhaps guarding an empty museum wing, because meaningful engagement was clearly not part of the approach. I am genuinely appalled and disturbed this clinic presents itself as having any aptitude in mental health care. None of them demonstrated an ounce of intellectual curiosity or communication skills which should be critical in caregiving roles.

My son is currently being seen for his pediatrician at Murfreesboro clinic and was referred to a…read moreLicense Professional Counselor. We suspect that our son has ADHD. He had a couple telemedicine appointments with her. She's amazing BTW. My only concern is the office. I have tried reaching out to them since 2025 December because I need a proper document of diagnosis for my son to provide a document to his school. I left voicemail, left messages through the patient portal. When I looked on my messages, they marked my concern "solved", I did not receive anything from them at all. So I left another voicemail and a message that I will be paying them a visit. I am very disappointed; my son was needing this document he's struggling from school...

I wanted to take a moment to acknowledge the incredible work these people do. Nurse Amber and…read moreMorgan have been such a light in every interaction I have had with them. Their help, patience, thoroughness, and uplifting demeanors have made such an impact on me and my husband. I am thankful for the work they do AND for the way they made us feel. We would recommend this place through and through based on our interactions with them alone.

Dr. Sam and the staff at AFD Brentwood have been exceptional in their care and attention with my…read morehealth. I especially enjoy the personable interactions with Dr. Sam. He is truly and genuinely interested in getting to know his patients. The treatment and wellness guidance I have received through the years have been insightful and have turned challenges into tremendous successes!

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

I walked in and was out in 5 minutes. they helped me get my drug screen and made it very easy. If…read moreyou need a drug screen quick I definitely reccommend them

I had a dna test & drug screen done there everyone was so nice an accommodating prices are really…read moregood!