Let me start by saying Ray installed my pool 3 years ago. He sold me on the fact that my pool would be installed in 3-4 weeks, and I was traveling a bit at the time, but he promised he would have it done on time and would not work on it while i was gone. Three months later they delivered the pool, it was one delay after the other(mind you almost all the work was done while i was gone, i will chalk it up to coincidence) I thought I was almost done, which was good because summer was pretty much over at this point. but this is where the hassle really started. I had showed him pictures of the coping i wanted when I signed the Contract, I paid for stamped and colored coping in the contract. At this point Ray told me it was impossible to do that coping on my pool because it was fiberglass, I showed him the photo again which came from a website that sold forums for fiberglass pools, at this point I was texting hime daily to come pour the concrete which he made excuse after excuse. after a month of this I got fed up and had another contractor who had never done a fiberglass pool coping come pour it. Ray ended up putting a lien on my house, demanding that I pay the full remaining balance of the contract, I offered to pay him up to pouring the concrete, but nothing pas that because that was all the work he had done. Later Rays Pool put a mechanics lien on my house, and tried to sue me for the balance of the contract. however he did not read his own contract because there was an arbitration clause in it. so the court sent us to arbitration, before which Ray agreed to drop his case if I paid him half of the contract value if he removed the lien from my house. At this point both Ray and his Attorney stopped responding to my attorney. Fast forward 3 years, now my pool has developed a major leak, and for all practical purposes I have no warranty, I had to contact my second bid to install my pool to come fix it. I really hope Rays pool has improved over the years but I am not holding my breath read more