Very easy to get a hold of, quick response time. Friendly service and would recommend to a friend read more

I called them about getting locked out of my house. They had somebody there in 10 minutes and quoted me $95 to do the job. Even though it took an hour and a half they stuck to their quoted price. The person doing the work was extremely polite and apologized for how long it took. I would call them again with anything I need. read more

I can't imagine a kinder or more honest person. Ray came and rekeyed our locks on one day's notice, took his time to do a good job, had good prices, and great service mindset. read more

Just unbelievable! Service was impeccable on time patient and even offered me a ride knowing that I was close by. A pleasure to shop local. When you're stuck like I was, I'd recommend these folks anytime read more

Ray just rekeyed our new house with one day notice and was so kind and accommodating. A real expert in his trade who will not steer you wrong. I highly recommend! read more

My wife wanted the door lock changed. Called Ray and he was able to come over within an hour and install the one she purchased. Took Covid precautions and did a great job. Added bonus. He programmed the existing electronic lock we could never figure out. No charge for that. This is the type of local business that deserves our full support. Would not hesitate to reccomend or use again. read more

My son just moved into a house in Madison heights, and I recommended Ray's based on the location and a brief phone conversation. Because my son works in a customer service business, he's particularly sensitive to these issues, and I'm not used to getting calls from him saying 'those guys were great - showed up on time the day after I called (to have all the house & shed locks rekeyed), seemed to really know what they were doing, definitely use them again - they were really nice.' I figure that if they can make him that happy, they must be pretty good! read more

Very professional! Called Ray to get our new house re-keyed and he was able to come out the next business day and create new keys for us! He even fixed some of the locks that weren't working properly. Great prices as well. Very professional, polite, and kind! Would most definitely use them again for any future needs. read more

This is a second 5 Star review for Ray's Lock Works. Mom has an older home in an older neighborhood there were three locks and knobs that needed attention...they were sticking, one of the knobs was falling off, all locks had different keys. Ray came over (texted when on his way so we could meet him there)...he practiced distancing, masked and gloved. He went to work and left us with two new door knobs, two new deadbolts, and rekeyed the front knob and locks...all had the same key for ease of use....cut several keys for us so family members have access in addition to mom...and he "unstuck" all doors! What a nice guy! Efficient, professional and really great service. He's simply the best. We called him when we first moved here (called us back immediately, unlike other locksmiths we called) and he helped us out then. When mom's locks needed attention, we immediately called him and only him. Prices are very reasonable. Highly, highly recommend. read more

I have used Ray's for many years. He is reliable and extremely trust worthy. Ray took the time to explain best course of action. He is clear not to waste the customer's time. It's wonderful to business owners like Ray and his team, makes me proud to live in Berkley. A great community of wonderful people. Thank you Ray for taking care of me when I needed to get locks replaced fast! You truly are a gem. read more

I chose Ray's to do some security related upgrades for our religious congregation. Ray's technician Doug gave us great customer service and did solid, precise work. He also went out of his way to fix something that not related to the original call. I would definitely use Ray's again. read more

Quickly and efficiently installed new locks on my front snd side doors. Wore face mask. Very pleased. Would use again.

I highly recommend calling Ray. He came out and keyed my entire house. He also fixed the deadbolt catches so they they fit flush with the bolt. I hadn't even asked him to do that. Very fair price read more

Came in mask. Did just a great job installing 3 keyless locks. So glad I called them.

We had absolutely fantastic service from Ray when the deadbolt on the one door we had a key for at our house broke and we were locked out of the house. Ray and one of his team members came super quickly (even though it wasn't an emergency!) They were extremely friendly and efficient and worked hard to save the lock so that I would only have to pay for repair rather than replacement. They could have very easily told me I had no choice but to replace the lock and I would have been none the wiser! I would call Ray's Lock Works again in a heartbeat!! read more

I work in berkley. On Friday around 4:20 our lock broke to the front door... OMG that's NOT good!!! I called a few locksmiths in the area and no one was available to come and rectify our situation. With everyone closing at 5 and not available for the weekend (without an extreme cost) I was getting worried... I called Ray's and they were at the store within 15 minutes. He was so nice and fixed the problem within 15 minutes AND it was very affordable!!! I will always use Ray's from here on. Definitely call them!! It doesn't specify locksmith when your looking online but, they definitely can get the job done!!! read more

Great experience! Ray was very polite and professional on the phone! He came right on time in the morning for our scheduled appointment!! I would highly recommend him to anyone!! read more

I found these guys on Yelp when I needed to change the locks due to a foster child moving out and still having a key. They came out same day and got the job done within an hour of arriving. Their pricing was fair and they gave an honest quote over email/phone (whereas others had said they charge a service fee to come out and see what the work is). They were good about making extra keys on the spot. Their locksmiths were kind, courteous, personable, respectful of my home, and cool to my dog. Thanks for a great experience, guys!! read more

Ray's was great. They showed up right on time, were friendly and professional, had great prices, finished the job in a half hour, and my locks have never worked better. Couldn't ask for anything more. Had five locks rekeyed. read more

Ray's Lock Works has been a vendor of ours now for over 2 years. They are incredibly responsive, provide exemplary customer service and take the time to explain what is happening and why things may or may not work. They also take great care in making certain our key systems for our tenants are in good working order. Locksmiths are a dime a dozen and Ray's is not only the dime but the quarter as well! read more

Ray is compassionate, responsive, thoughtful, & professional. Ray helped me & my husband when we needed to change the locks on our new home. When we need the support of a locksmith in the future, we will call Ray! read more

Ray's is the place to call if you have problems with any locks. Ray is dependable, reasonably priced and friendly. He goes the extra mile.

Ray has been a tremendous help to me and my entire family. He and his staff members are courteous, friendly and competent.

Best pricing and nicest place I dealt with, calling around. When I asked if Ray cld come out today to change my locks, he arrived in under a half hour. I had two keys made at Ace and got them "stuck." Called Ray after hours, he arrived in less than five minutes (I do live nearby). Only, they weren't stuck- I'm a moron who doesn't know how to remove a fancy printed key from a lock. He wldn't even let me pay him. "Don't worry about it. But if you ever know someone who cld use a locksmith, pls have them call me." Call him. Best locksmith I've used over the years. read more