Amazing company!! I had my truck bed cover key break off in the lock when opening one morning so I…read moretook my truck to this business. Absolutely friendly staff who are willing to help in any way they can. Even though this happened months ago, I was just thinking about the wonderful people who helped me out and wanted to make sure I don't forget to leave a review! The prices for their services are very fair. If I'm ever in the area and need this type of service again, they're going to be my first stop/call!

I had a complicated situation with new transponder, keys and fobs. BEN was very attentive and eager…read moreto help. He made suggestions and clearly what he and his equipment can do. He has very expensive equipment for coding chip automotive keys, after explaining my requirements, he jumped right into it. My complicated situation only took about an hour. He made suggestions on how to cut the titanium keys, (my original request) but I didn't have them do it, we both agreed that it would ruin his equipment, and didn't want to run the risk. I personally and totally recommend this family run establishment for all your locksmith needs.

He was not able to help with my VW key replacement, but was so kind and offered some good advice. I…read morewill use this company should I ever need this type of service again.

Kept delaying providing service and kept blowing me off. Finally provided an update that include a…read moreridiculous service price.

Fred's Lock and Key price was almost 200.00 dollars lower than the dealer's price for a duplicate…read morekey. Really friendly staff.

My first experience with Fred's Key Shop & Locksmith was in 1994. I purchased a small safe, which…read moreis still in excellent condition; a representative changed the lock on my door, and I had keys made. With each interaction with Fred's Key Shop & Locksmith, 3470 2nd Ave, Detroit, MI 48201, they prove to be one of a kind. You will leave satisfied, knowing you were heard and your expectations were met. No scams, no hidden fees, no mistakes, just caring and great customer service. Today, I'm happy to say it has not changed. I got a wipe and reprogramming done on my Toyota, and the transition was in and out, with customer-friendly rates Don't sleep on Fred'a Key Shop & Locksmith, you won't find anyone else as trustworthy, I can assure you of that.

Jason is a miracle worker! I have an old house with a very old, steel/glass front door that was…read morealmost impossible to lock. I tried multiple locksmiths over the years, including one very well regarded old place in Detroit and was always told there was nothing that could be done and I'd have to replace the door. Fast forward to now and I'm trying to get the house ready to sell. Called this place as a last resort and Jason asked me a few diagnostic questions and assured me he could get it working but it might be a long job. He came out the next day and we looked at it together and he quickly diagnosed the main issue and then identified multiple things he could do to get it in good working order. He walked me through his proposed fixes and was also honest about the limitations of what he could and couldn't fix. I understood it couldn't be made perfect and never expected that, I just needed it to be safe and functional so it wouldn't be an issue for any potential buyers. He worked on it for nearly two hours. When he ran into new issues he communicated them clearly and what he would do to work around them. I was actually not expecting much, but when he finished it worked nearly flawlessly! Given all the work and effort he put into it I was even pleasantly surprised how reasonable the cost was in the end. Owner came over at some point to drop off more supplies and she was very nice too. This is definitely my new go to locksmith!

Paid $265 for a key fob that will not lock or unlock my car. The car does not register the key and…read moreI have to hold it against the ignition each time to get it to work. I was told I have a warranty and they could order me a factory key if this key did not work. They "ordered" me a factory key and I have contacted them multiple times over the course of a month to set it up. At this point they have stopped returning my calls and texts. I paid with Venmo so I have no recourse for my broken key.

My wife brought our motorhome to Bob because he said he would take care of removing a lock for her…read more Although the lock was removed and we appreciated that and we thought it was a fair price, my wife was berated and treated like absolute garbage the entire time she was there. I've had instances with Bob in the past where I was taken aback by how rude, confrontational and irrational he was but I certainly didn't think that he would be that way to my poor wife. I feel terrible about sending her there and I would suggest only engaging this company if you've got thick skin and you're ready to walk away shaking your head wondering how they are still in business.

We have had issues with a person who used to work for us entering our property periodically. Our…read morealarm system has been completely changed, the codes changed and the locks rekeyed many times. Of course we have notified the police and taken any advice given. Finally I heard about high security locks that are nearly impossible to pick. Having met Robert once before I thought that he might be able to provide this service. His response was so startling and rude. Robert suggested I get in touch with a memory service. When I asked him to explain he said that he thought I had dementia! I was unaware that I had contacted a locksmith and psychiatric service. He is demeaning and socially inappropriate and very rigid. Having worked with many people I have only seen this combination in people with OCD but unfortunately he is not a pleasant person. There are so many locksmiths why attempt to interact with Robert. Call someone else who will complete your job and behave like a professional.

I needed a locksmith for what I thought would be an expensive, complicated job at my house. I had a…read morelock on the back door that was sticky and unreliable. Since it used the same key as the lock in the front door, I thought I would be changing both locks, plus the deadbolt on the front door, so I wouldn't have to carry two keys to the house and wouldn't have to remember which one to use on a dark, cold, rainy night when I had my arms full of packages. I wanted to go to a brick-and-mortar store, not just call somebody who had a listing in the phone book or was carpet-bombing Yelp with spam. Well, Big D Lock City has been in this spot for at least 30 years, according to the guys behind the counter. The same guys also said that they could simply sell me one new lock and key it to the locks I already had, thus saving me a couple hundred dollars and a load of aggravation. (I have a couple friends and family members who have keys to my house, and they would all need to be notified and resupplied.) The locksmith came out the next day as scheduled, finished the job quickly and took my credit card without a hassle. I thought the price was reasonable, but it's not like I called three other shops and compared. I just felt good about the place when I walked in and saw a place that had a timeworn feel to it, a place where they were honest and old-school about their work. If I need a locksmith again, I know who I'll call.

They changed our locks about five years ago; I remember a family member who is typically critical…read moreof these type of businesses was impressed with their work. They also made a bunch of duplicate keys for us. Forgot about until recently when a co-worker needed a locksmith. Recommended them to her. She called several locksmiths... they were one of the most responsive, reasonably priced, and she felt comfortable with them i.e. not some fly by night operation. They have a physical storefront on Coolidge in Berkley where you can go buy various lock/keys related items.

They had someone to our house next day, wasn't an emergency. Service person was very efficient and…read morepleasant.

Village locksmith came out to do a lock out at a rental house where there were deadbolts on the…read morebungalow closets to the attic access. Village locksmith was fast and efficient and prompt with their response. The locksmith rekeyed the locks and left 8 keys. Fast and efficient.

Took 2 pieces of a car key to them, not only did they make a working key but also told me how to…read moreprogram it at about half the price of going anywhere else and about the quarter of the price of a car dealer.

Took a car key fab to them to get programmed and they said it would not work and could not be done…read moreafter saying that they could do it over the phone. Took my key to a different locksmith and they programmed it immediately in about 10 minutes.