Excellent communication by phone, email, and text. Quick service and fair price. Highly recommend. Curt re-keyed a lock and disabled a deadbolt for us and provided a concise invoice. Thank you!!! read more

Lost keys to truck! Search and recover efforts brought frustration and "who's-fault-is-it-drama". Called Ray at 9:30am...DAY AFTER CHRISTMAS. After troubleshooting over the phone, he gave an estimate based on the information I gave him. If it wasn't accurate, the estimate may change. Some make take it as being rude, I take it as being straightforward. Fair enough. I assume we're both busy people right? We don't have time to patty cake with people's feelings right? He said he could be there in a half an hour. Cash, no checks or credit cards. He came and conquered and by 10:30 it was done!! I was so grateful. (I've depended on locksmiths before..charged me two arms and both legs!) I was going to give him a little more than what he quoted because it was less than what I've been charged before...SUBSTANTIALLY. But he wouldn't take it!!! Ray's was my SUPER HERO today!!! read more

Awesome experience - knowledgeable, responsive and very satisfied. Priced reasonably. Had all the equipment he needed.

Ray came to our rescue fast and changed our bad day to a great one, he was extremely friendly and very knowledgeable as we asked a few car related questions! (Just catting well he got the keys out) It took him no time at all and there was no damage to the Jeep! I also called every other lock smith and he was cheaper by almost half the price and was by far the nicest I talked to! Thanks Ray!!! read more

Rude, unhelpful service Poor service stated they had no time and no help. Wouldn't take message for service. Told me to call back in one hour. If someone is locked out, how can they have the time to just call back in an hour???? Don't deserve to have our business. read more

yeah braddah did my altima reprogram key fast cheap and i'm going to need him once more for my titan aloha!

Fast service! Came to my home sooner than expected and was able to assess the problem and unlock my door with ease. Thank you!!!

Curt was able to make a couple of keys for me. Not going into detail but he is the man to see if the chain stores refuse to make a copy. No cons all pros. Conveniently located in Waianae so I did not have to drive in traffic all the way to Honolulu from the Leeward side. Was in and out quickly. He explained everything to me. The price was so low I felt like maybe I should have tipped him. Curt seems like he enjoys his work and I will definitely use him again. read more

I recently locked myself out of the house and needed a locksmith. I did a quick check on Yelp and made a few phone calls to some local locksmiths. Rays Lock and Key was the first service I called but he was already booked solid for the afternoon and wouldn't be able to make it until early in the evening. However, before letting me off the phone they provided me with a list of pertinent questions I should ask a locksmith to ensure I was hiring a reputable service. I thanked them for the info and continued my search. I called what I believed to be a "reputable" service ranked high on Yelp and they assured me they would be there within the hour. About an hour and half later I received a phone call from the locksmith saying he had to cancel because his car broke down. Really, your car broke down? No work van/truck? To me this sounded a little less professional than what I was led to believe. So I get back on the phone with Rays Lock and Key service. Rays fortunately had a late cancellation and was in the process of calling me back to check on my status. Pretty cool. Obviously I hired Rays and they were out to my house within 40 mins. After about 5 mins working my "pick proof" lock, voila, they were in. I was impressed with their professionalism and customer service so I tried to tip them an extra $20 but they politely refused. I don't write reviews usually but these guys are great. I highly recommend their professional services when you're having one of those days! read more

I called several times before they picked up the phone. The woman on the phone was very knowledgeable. Be sure to have all the info about the locks - type/brand and how many. He came on time and was done in 40 minutes. He was also very helpful - gave us tips on how to lubricate the locks for better use/less wear and tear. He provided us tips on how to fix the door so it wouldn't stick. They are cash only, so make sure you hit the ATM machine before they arrive. read more

Bent my auto key and went to 5 other places before Rays to go and get my key cut. However, this was the only place that could do it. Although their office area does take you back a little, it doesn't compromise their professional, kind and great service. When I went to the other locksmiths they just took a look at my key and refused to cut it. But at Rays they took the time to check out my key and even walked to my car in the pouring rain to check that it still worked in the door and my ignition. Superior service! The receptionist there was great and friendly as well! Would definitely recommend them to others and come back for service! read more

Ray's Lock & Key Service - Before - Keys & Locksmiths Near Me - Waianae, Hawaii

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I'm a Property Manager and I love my Vendor "Ray's Lock and Key Service". I only use Ray's. When you build a good working report with your Vendor, its because they are reliable, trustworthy, great service, reasonable prices and gets the job done right! I've even called Ray's late at night to help a family member. Again - Another satisfied customer! Annie read more

Quick service and reasonable prices. I go here to get my keys duplicated. There's never a line and the gentleman is always nice and helpful. They also do lawnmower and weed wacker repair. read more

Excellent fast service and the guy taught me how and why to lubricate the locks to make them easier to use and last longer. I so appreciated their good service. I will always call them when in need of help. Someone stole my keys while I was walking on the beach but Ray's was here in 30 minutes just like they told me on the phone. What a relief! read more

Ray's Lock & Key Service helped me out recently when I was locked out of my home in Bishop. The technician arrived quickly after I placed my call. He was polite, professional, and completed the task quickly. I was very grateful for their service! read more

I called several places for quotes and got recommended to call Ray's and i'm so glad i found them! They honestly had the best rate too. We were trying to find someone that could extract half of the broken key from inside the ignition and make it whole again or get a new one made. He was able to simply extract the key without taking apart the ignition and made a new set of keys. All in under 30 minutes! Curt was really helpful and honest. I would highly recommend this place to everyone! read more

Ray's Lock & Key Service - Keys & Locksmiths Near Me - Waianae, Hawaii

Always been a customer of Ray's because they have the blanks to make your specific type of key. After you tried Ray's, there's no place else to go. And don't forget to try his homemade Li Hing mui (it's the bomb). read more

Mary was very efficient. I called first, and she asked all of the important and not so important questions I might not have asked. They stock a ton of keys, even for my 1990 BMW convertible. Happy to say the "extra" set of keys I had made, are better than the set I had. Well worth the drive if you need that special key, but the service is a major plus....mahalo Mary, I'll tell everyone to support independent and local business... read more

From my first call through to completion of our job - I received regular updates, no hidden costs and phenomenal communication. I was very impressed with the promptness and professionalism that Curt provided from our initial call to his first visit and job assessment and final completion of the entire job met and exceeded our expectations. Mahalo Nui read more

Horrible customer service, Called for a quote and instead got attitude. Was told can not give a average price to rekey a lock. Sounds like a pretty straight forward job that should have some sort of reference to an approximate price. read more

Got a new cut for my jeep cause I lost my original keys. Good service done quick. 5 stars from me

Called and provided all of our info (how many doors, type of locks, numbers from original keys to determine type of keys, etc. ). Made an appointment for the following morning. Curt showed up on time. He was friendly, knowledgeable, and a fast worker. Our two doors were rekeyed in less than a half hour. Just know that company policy requires CASH ONLY transactions. Still, reasonable charges and a job well done. Thanks, Curt! read more

i locked myself out of an important file cabinet which I thought was going to be a lot of trouble. They answered the phone and were very professional and were able to get my problem solved so speedy! made this so easy. Thank you for being so nice! read more

I had a duplicate key made for my front door. When I arrived home to check to see if the new key worked, the key got stuck in the lock. I thumbed through the yellow paged for a locksmith. I called two others who said they did not service my area. Then, I called Ray's Lock and Key, and he asked very specific questions to diagnose the problem. He said he could be at my house in 15 minutes to fix it. I had to run out to an ATM to get cash to pay him, and by the time I returned home less than 15 minutes after our phone conversation, Ray was at my door and had the key removed. Excellent competent service such as this is to be commended. I will lock in Ray's number just in case I should ever need his services again in the future. Now, let's see how the people who made the faulty key handle this when I return with the bad key and locksmith bill tomorrow. read more

I almost gave one stars because of the rude customer service I received, but to be fair, he was upset for a reason. My roadside assistance set up his company the night before to take my case. When a company takes a case, they are supposed to send their info the person letting them know the time they would arrive. When I didn't receive a call the next day, I called my roadside assistance to let them know I didn't know who was coming. They looked up my case and realized they also gave him the wrong info that my keys were locked in a trunk when actually the key was lost in the ocean (it was not a good day for my friends visiting the island borrowing our car). I called him directly and asked him if he knew my case. He wasn't polite even in greeting me over the phone. I explained my situation. He said he wasn't given the right information and was mad he was called out because he lost business taking my job instead of others and possibly wouldn't be able to help me anyway. He was clear that it was my roadside assistance that was causing the problem, but he went on and on and on explaining that I wasn't worth helping. He literally couldn't stop complaining and I had to rush him off the phone explaining I needed to get help not hear him talk to me this way . I think he had a reason to be upset. But to talk to me the customer that way was absolutely rude and un-caring given the circumstance. My friends had none of their belongings (like wallets and cellphones) and their vacation was pretty much ruined. Show some aloha! He was direct in saying the money wasn't worth it to him. Well, perhaps just being a decent person helping others is worth it sometimes. I was able to find another amazing locksmith who was caring, compassionate, communicated much better about his arrival time, and put in the elbow grease. The code on the computer to make the key was wrong but the actual code was behind a lock in the car (which locksmiths know). So basically an extra half an hour of labor is what it would have taken and this business could have had our business. read more