I asked him about doing some work, he wouldn't give me a price then had a fit when i asked him.read more

I first contacted Darrell to fix a plumbing leak. I am fairly handy but my attempt at fixing the…read moreissue failed so in frustration I turned to Darrell for help. I don't know him at all and just decided on him through a yelp search. After about a 15 minute phone conversation explaining the issue, Darrell said that he'd stop by the following day to take a look. He ended up giving me some suggestions so that I might fix the problem myself but said that he'd be happy to do the repair if I need him to do it. I'm very pleased to tell you that it's been a week and the leak seems to be fixed. He didn't even charge me for his time and effort. Very coincidently, my water heater went out later that day. I called Darrell and explained my dilemma and he agreed to change some appointments around so that he could install a new one the next day. One day without hot water is enough for me to Darrell was super friendly, honest, very capable, and allowed me to work with him as to save a little money on the labor. I'm definitely going to hire him whenever I have the need.

They responded to my inquirie within a day. Fixed everything that needed to be updated and did an…read moreexcellent job.

From the owner: Your partner for worry-free construction projects. Licensed, insured and bonded, we deliver quality…read moreworkmanship and peace of mind.

They were here when promised and stayed in contact with us. Very efficient and cleaned up after…read morethemselves.

1.Communication - not getting back to customers. Not…read morereplying back after I replied back to their emails with offer ...

Boss team was so helpful, Brandon, Eddie and Jon were able to replace our windows in the peaks of…read moreour home and side with vinyl shake siding giving our home such charm. We were so pleased with the quality work and professionalism they provided we will definitely recommend them and will consider them for any future projects.

Jonathan D. repaired my daughter's wind damage, he was very polite and explained damage and repair…read more Would definitely recommend.

I would not recommend this contractor. He had the best price for the roof and did get it done, but…read morewe did not enjoy the length of time the job took, the crew was very unprofessional, the communication was not great, and their cleanup really stunk. Would not use them again.

Wonderful to work with!! Super fast communication and patient with all the questions I had. They…read morewere reasonably priced and we were able to have our patio door and dog fun fence completed quickly. We look forward to working with them again for some more projects on our property. Highly recommend!

We had called several carpenters in the Dekalb area to remodel our outdoor deck and not only was…read moreCarpenter Bird the only company that returned our call, but they were an absolute pleasure to work with from start to finish! They were very thorough with the process and costs associated with the project and they were extremely accommodating to our tight schedule. They even identified parts of our deck that were safety concerns that we were unaware of and added them to the job without extra charges. They were polite, punctual, and overall a fantastic company! You won't be disappointed!

Terrible customer service with no accountability for their staff members or independent…read morecontractors. I purchased a piece of furniture from there. The run around I received from staff regarding where / how to purchase and then to coordinate delivery was absolutely ridiculous. I should have left there. They charge extra for delivery INTO a house / property. Basic delivery only covers to a driveway or garage. They hire independent contractors to handle their deliveries, those contractors are super rude to customers. The guy called me to tell me he couldn't do the delivery since he didn't have another guy with him, didn't care when I said I'd call the store, and then hung up on me. I called the store, explained the situation only to receive "so what's your question?" by their staff. I also never received any communication from the general manager, as he was emailed as well. The contractor ended up going back to Menards to pick up one of their staff members to help with this delivery. This was discussed with me around 5pm -- delivery didn't happen until almost 7:30pm; I received no update and had to call them to see when I might be able to expect the delivery. During the delivery, this contractor was literally raising his voice and screaming at me, always trying to get his two cents in. I had to ask him several times to stop yelling at me, and eventually ended up telling him that he's said enough this evening. Only reason I'm giving them a two star review is with how polite the second guy was. I never got a basic apology from any of the staff members with how I was treated from the beginning trying to purchase this piece, nor the experience I had with the independent contractor. Constant blame game between the contractor and the staff at Menards.

I used to love this store! The former employees were friendly and welcoming, but customer service…read morewent downhill lately. Might as well go to Home depot as they treat you the same. I recently was shopping in the flooring section and there is no one ever there now, I spoke to a associate in another section and they said corporate is "cleaning house" and everyone was getting fired. It does seem like it as the new manager Omar treates and talks to the employees poorly. I see he has some type of power trip and control issues when directing the staff. Such poor management...oh well I use to like the friendly feel of the store bit now it seems tense and hostile, this trickles down to the customer as i felt agitated and just wanted to get out of there instead of shop around. They must have fired cashiers too as it takes forever to check out now. I originally went for some deck paint. The new manager (red hair guy with no name tag) mixed the paint and it was way off, he had to ask the employees how to do it. Lol. What kind of manager needs to do this!!This made me sooo upset because I was there 45 minutes waiting for help and then this JA made the wrong color. To top it off, that was the last one even though it said there was 3 in stock...this new management makes us question in even coming back. What the f happened??!!??

My disabled brother-in-law has used them and they do deliver for him. They even delivered closet…read moredoors today and they were very careful to do it as early as possible so that we who are out of town could do some sightseeing for the day. Everybody who works there is just fantastic. They will do their best to help you. I really love this place.

From the owner: Frary Lumber, in Sterling IL, is the leading home improvement store and fullservice lumberyard…read moreserving Dixon, Amboy, Rock Falls, Oregon, Polo, and surrounding areas since 1920. We offer a full line of lumber, cabinets, windows, doors, vanities, flooring, paint, home decor, and much more. We can build you a house from bottom to top. Our home décor team has degrees in design to help you better. Another service we offer to our contractors is we draw blueprints for the job they may be working on. For all your home improvement needs, contact Frary Lumber in Sterling.

We have used Davis Complete Heating & Cooling this past month for both A.C. and Furnace. We had…read morefree-on added to central air and had our furnace check for the winter done. Both were done with complete explanation given to us. Very prompt and professional. Prices very reasonable.

From the owner: Davis' Complete Heating & Cooling has been serving Northwestern Illinois since 1984. We offer a 24…read morehour emergency service 365 days a year if needed. We are a full service Heating and Air Conditioning Contractor Installation of new units and we service all brands.