These people are amazing. After putting in an order for a kit to repair a sprayer, I found that…read morethe kit did not replace all the parts that I thought I would need. I called Ron (as indicated on the invoice) and he was extremely gracious and said that I should send back the package although it was open and even offered to pay for my postage. That's what I call excellent customer service. I will definitely be doing business with this company again in the future.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

An oldie, but goody. Needed an outside extension cord for my car engine heater. Nicholson's is…read morestill there. Still has the huge supply of everything and all the staff to help you with it. They had the extension cords set up close to the cash register ..... holidays and cold weather and all. Good job. Love this store.

An awesome old fashioned hardware store. Give them a try and support local business instead of the…read morebig box store.

Please stay away from this guy called Brandon DeVrise of Builder B's; he needs help to get rehabbed…read morefrom whatever drug he's allegedly on and get clean first before running this entity or taking jobs (he can't do) from any other victim. I paid this dude around 16k for some work in my basement including electrical, plumbing, drywall, painting, 6mm vinyl floor, and other add-ons, but he barely shows up to work and when he does he's too high on some shit to do any work and doesn't follow code...overall, the job wasn't done - materials paid for weren't bought, and I'll be suing him to try to recover my money!

Builder B's did a great job for some really good waterproofing and related construction in my…read morebasement to prevent water from getting in again and causing more mold. I highly recommend them - fast response time, professional, good communication, plus, made a very helpful recommendation to the mold removal contractor I used and was happy with.

We have had an absolutely terrible experience with Pella. I would say this is exclusive to the…read moreRockford branch, but I have also had extremely poor service from the Pella Corporation itself. I only wish that I had read all of these awful reviews prior to signing on with them. We typically don't resort to lashing out with a poor review until we've given the vendor every possible opportunity to resolve the situation, but it has now been close to 120 days since we have had any response whatsoever from this branch. The SHORT STORY is that we had a new entry-door installed in early June. The installers drilled the holes for the door handle incorrectly and our door handle is EXTREMELY crooked and cannot be corrected without new panels installed. The Pella team is unresponsive and we don't have any kind of timeline on getting this fixed and it is now nearly 6 months since the initial installation. The following is a timeline of events: 1. In spring of 2021, we decided to improve the curb appeal of our home by installing a new entry door. While we should have done our research, we were told by others that Pella was the gold standard in doors and windows. In early April of this year, we met with Rockford branch salesperson Glen Willis. For the most part, we have no issues with Glen and he was helpful with our selection of a new front door and had actually convinced us to not pursue additional, more expensive work. 2. Approximately 9 weeks later, in early June, we had the door installed. That time frame was longer than we had hoped for, but we understand that there are continuing global supply chain issues related to Covid. Unfortunately, the installers had drilled the holes in the door inaccurately and the door handle is ridiculously crooked. So much for improving the curb appeal of our home. 3. The same day of the poor installation, we notified Glen Willis that the installation was unacceptable and that we need the door handle fixed. On 6/11, he acknowledged that the door handle looked crooked and he would notify the recovery team. 4. Shortly after the initial installation, someone named Mandy Gould kept calling and e-mailing about the balance of the payment (we put 50% down on a $4,000 door), even though we didn't consider the installation acceptable and complete. I even told her as much on one occasion but then she followed up again, seeming unaware of our previous conversation. 5. On 6/16, Mandy said that she notified our "project coordinator," Kristin Wade and that she would be in touch to remedy this situation. 6. By 6/21, I still had not heard from Kristin so I had e-mailed her asking for a status update. I e-mailed her again on 6/24 asking for an update as we had still not heard from her. I e-mailed the Pella team yet again on 6/30, as there was still no response. I even gave them an out by saying, "please give us SOME kind of response even if it is an 'I don't know.'" 7. On 7/1, Mandy replied to my 6/30 e-mail saying that someone named Caleb has taken the lead on the recovery and will be reaching out to us soon. On 7/7, I had e-mailed the team again as there was still no response. 8. On 7/7, Kristin replied to my e-mail, apologizing that no one has gotten back to us and that "she had been in another department the last few weeks." In addition to Kristin's e-mail, Caleb called me that day and had arranged for someone to come out on 7/8 to take a look at the door. 9. On 7/8, someone from the Pella recovery team came out to inspect our door and handle. I think his name was David. He was very professional but, unfortunately, could not fix the door as the holes were drilled incorrectly. He said that they would have to order new panels. I notified the Pella team of this that same day and asked for an update on when the new panels would be installed. Kristin replied to my e-mail the same day and said that someone would give us an ETA by Friday, 7/23 "(if not sooner)". 10. 7/8 was the last time that we have heard from anyone at Pella, which was nearly 120 days ago. I e-mailed them again on 8/3 and 8/18, to no avail. 11. On 9/1, I somehow was able to speak with someone at the Pella Corporation, which was a feat in and of itself since they don't make contacting them very easily. She said that we would have to work with our local office to resolve this issue. However, she did say that she would have a Sales Manager e-mail me within 24-48 hours, yet I never received that e-mail. That was nearly 60 days ago. At this point, we just want the door fixed and we never want to hear the name Pella again. We will never recommend their organization to anyone we know who needs new windows and doors. It has been nearly 6 MONTHS since the initial door installation. Not only should the door by fixed, but we should not be charged the balance of the payment due. I, myself, work in Project Management and I can't even imagine ever delivering this level of poor service and non-communication.

I did NOT want to write this review, yet now have limited options…read more An obviously damaged window was installed on our home over a month ago and I cannot get anyone at Pella to provide a meaningful response. We spend $28k replacing 13 older Pella windows, and a casement window placed in our master bath was damaged either before, or during, installation. The frame and casing are significantly bent and dented. On day of installation I entered a service ticket with the Naperville, IL, service center, including submitting a full set of photos. This center said this is really the responsibility of the retail center in Rockford. I've reached out to Rockford multiple times by phone and e-mail. I received a call back from the project manager once, stating that he thought the service center should take care of this issue, and he'd call me back the next day. Absolute crickets (non-response). When calling the service center, they point me back to the retail center. Rockford called to collect their small final payment, and unfortunately, the poor Account Receivable manager got an earful. I am withholding this small final payment as it is the only leverage I have to get a response. To date, I have not received any significant call back from Pella. The sales guy, though, provided good service during the sales process, up until they received my deposit and subsequent payments per the contract. My next step is to contact Pella Corporate a second time. My first outreach was through the web and I received no response from them, either. My next door neighbor purchased Marvin windows and could not be happier with the experience. I was a huge Pella fan, until this purchase, and wish I had chosen another route. I have a GC I work with on renovations and upgrades. This may have been the better route. for staying with Pella. At least I have a relationship there. --- Follow up comment after Pella's social media comment regarding sending them insights: I did exactly what Pella asked and still no outreach from them. It's only been a few days since my social media e-mail, yet escalation should not be offered if the Company is unwilling to respond with at least an acknowledgement. I will post updates here, including when this is resolved. A pointer to anyone who contracts with this organization: There is a statement in the contract and warranty that you agree to arbitration as the only remedy for disputes, however you have the option of declining arbitration within 90 days of product delivery. All other commitments in the warranty remain in place. I opted out of arbitration as this benefits only Pella. In doing so, you reserve the right to take legal action, if needed. You might consider the same. This includes any class action lawsuits that might arise from, say, non-responsive post installation service or a failure to honor that warranty.

The guy that came to give me the quote asked me how I heard of Image Pros so he could adjust quote…read moreaccordingly. I told him I saw good reviews on Angieslist and he said "oh good, thats our best rate". He gave me a price for $125 ($95 for sealcoating, $30 for patches). Not the lowest price I've seen as I have received fliers in my mailbox from 5 other companies in the past year for sealcoating. Other companies had quoted anywhere from $66 to $85, although im sure this didn't account for the crack patching which cost an extra $30 with Image Pros. Im happy with the price for the quality of the work done. They did a clean job, used patch to take care of the cracks, and there are no lines/striping like i've seen in some other sealcoating jobs. The main problem I had was in coordinating the job. They originally scheduled the job for the day after the 4th of July extended holiday weekend (Tuesday July 5th). I went home at noon that day for lunch and saw nothing had been done. I called and asked what time they would arrive. I was told they would be out in the afternoon. Got home from work at 5 and still nothing. They called me at 5:30 and said they would reschedule to Friday because it looked like it may rain the next day. I was home from work all day on Friday the 9th. Called in the morning to remind them that were scheduled for that day. They said they would be there late afternoon. Again, got a call a little after 5pm saying that their truck had broke down and needed to reschedule to the following Monday the 12th. The woman asked me how this worked for me, and I told her it "wasnt as good as today, I was home all day from work". But I again rescheduled. I asked her what time specifically they would do the job on Monday, the woman told me I could call Monday morning to find if it would be done in the morning or afternoon. I elected not to call and hope it would just be done sometime that day. The job was in fact complete when I arrived home at noon on Monday, July 12th. They blocked off the drive with string and neon colored flags as hoped. Good final product, just seemed unprofessional in coordination. Also I told the woman on the phone in a prior conversation that I had a coupon for 10% off from angieslist.com. So my final price was $112.50. In my opinion, the guy who quoted the job originally should have applied this discount when he asked how I heard of the company and he said that was their best discount. (unless he did apply the discount unbeknownst to me and I received the discount twice, although I doubt this is the case).

Will never use or recommend this company again! Glen, the owner, doesn't get back to you, even…read morethough he said he would. Blew off two appointments with me and never let me know he wasn't going to be coming! Did not respond to text message! I have a driveway with two high spots and one low spot? One high spot is 3'x8' and I pointed out to his crew chief that there was a high spot in the gravel there but ignored and paved over it , now there is this high spot there! Poor quality work! MAG

A review from 2024--late entry…read more I have a gaping hole in my foundation that leads to my basement. I was advised to call a waterproofing company to see what they could do to prevent water entering my basement. TODD BUNGE came to evaluate it and informed me that the problem could be fixed by consulting a landscaper. I am appreciative in the veracity of the evaluation. I am a single woman and could have easily been taken advantage of but he provided a solution without charging me a dime. So grateful for the honesty that he gave.

Quick to come to my residence to sell me their services. Install seemed to go as planned except for…read morethe fact my yard has bubbles from where their pipe comes up. I checked the pit they installed and also noticed bubbles. That's when I realized that my washing machine is draining into their pit. I reached out to their warranty dept. several times but haven't heard back from them. Going on a week now. Having a plumber to come out to preform the repair can't wait to find out what they did wrong!

We ordered countertops from Home Depot, they subcontracted out to this company. I got a call four…read moredays ago to schedule the measuring, They left a message for me to call them back. I called back five minutes later, left a message, they assured me in the message that I would get a call back in 24 hours. It's been four days I left countless voicemails and no calls back to schedule the measuring. I don't like leaving bad reviews but at this point I don't know what to do. I thought about going to Lowe's and found out they subcontract to the same counter company. Is it asking too much just to get a call back? Received a call from Flora today....mines up to 3 stars, let's see how this goes

The company is hugely unresponsive despite repeated calls. Our kitchen project is being held up…read morebecause of a call that they promised to make a week ago. Now we can't even reach a human with authority to make the call. We are trying to reach Mercedes but without any luck. I'm leaving this review because we are out of options.

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

They ran a black friday sale. I picked out carpet. Paid them. Scheduled install. They called me…read morea day before the install to tell me it's out of stock. Now, I cant get a call back from them. When I have talked to someone they cant tell me when it will be in stock, promise to call me back and never do. Absolutely the worst experience ever. They cost me a month of time during a remodel and they still have my money. With digital inventory and AI, they should know exactly how much stock they have at all times. The sales person should be able to tell me on the spot with high certainty that what I buy will be available.