Terrible customer service with no accountability for their staff members or independent contractors.
I purchased a piece of furniture from there. The run around I received from staff regarding where / how to purchase and then to coordinate delivery was absolutely ridiculous. I should have left there.
They charge extra for delivery INTO a house / property. Basic delivery only covers to a driveway or garage. They hire independent contractors to handle their deliveries, those contractors are super rude to customers. The guy called me to tell me he couldn't do the delivery since he didn't have another guy with him, didn't care when I said I'd call the store, and then hung up on me.
I called the store, explained the situation only to receive "so what's your question?" by their staff. I also never received any communication from the general manager, as he was emailed as well. The contractor ended up going back to Menards to pick up one of their staff members to help with this delivery. This was discussed with me around 5pm -- delivery didn't happen until almost 7:30pm; I received no update and had to call them to see when I might be able to expect the delivery. During the delivery, this contractor was literally raising his voice and screaming at me, always trying to get his two cents in. I had to ask him several times to stop yelling at me, and eventually ended up telling him that he's said enough this evening.
Only reason I'm giving them a two star review is with how polite the second guy was. I never got a basic apology from any of the staff members with how I was treated from the beginning trying to purchase this piece, nor the experience I had with the independent contractor. Constant blame game between the contractor and the staff at Menards. read more