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    Ashley Store

    3.0 (2 reviews)
    Open 9:00 am - 6:00 pm

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    1 year ago

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    Ask the Community - Ashley Store

    Hearth & Home - This pilot light no longer goes out at the worst time

    Hearth & Home

    (48 reviews)

    $$

    In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order…read moreto be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!!

    The initial assessment of our need for a gas fireplace insert was explained well and installation…read morewas well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended.

    Lifestyles Furniture - Elite Dining Room Furniture

    Lifestyles Furniture

    (10 reviews)

    $$

    This is a preliminary review as I haven't received my chair yet, but so far I'm super impressed…read morewith Lifestyles. I decided I wanted a Stressless chair just recently for a MCMish living room update I was doing, but I just didn't want to sacrifice comfort in a reclining chair just for the aesthetic. Stressless was the only thing I found that had the comfort I wanted while retaining an aesthetic style that was unique and appealing. It was about twice what I wanted to spend on a chair, but I decided it was worth it after sitting in some of them. I was visiting the area from out of town and just thought I'd stop in to check out some chairs with zero intention of buying one this weekend. But Brandon and then Brian helped me and talked me through the features of the chairs being super helpful yet never once did I feel pushed or pressured into making a purchase. It was less like they were selling to me and more like they were just happy to share what they knew about the chairs. And, after some informative discussions they gave me plenty of space to decide on my own while still occasionally checking in to make sure I didn't come up with more questions. Turned out they had a special on a chair that I really like at a price that was doable for me and I ended up placing an order for a new chair that I can't wait to get! So far I couldn't be happier with my experience at this store, very unlike many other furniture stores I've been to. If you want truly quality furniture with friendly and helpful, but never pushy, staff then Lifestyles is the place to go! As a former salesperson and a rather picky consumer I'm very critical of my shopping experiences and this is probably the best I've experienced. UPDATE - I've now received my chair and am happy to say I'm still just as impressed with Lifestyles. My chair was delayed a little from the expected delivery time due to the manufacturer but Brandon at Lifestyles was great and stayed in contact with me, let me know what was going on, and got me my chair as quickly as possible under the circumstances. I also received thank you emails from both Brian and Brandon after letting them know I received my chair. This is a store that really cares about providing great customer service and I will not hesitate to go back to them in the future! Oh....and the chair is amazing! UPDATE 2 - after 4 months or so I'm so glad I bought this chair. I couldn't be happier with it. Still looks like the day it arrived and has only gotten more comfortable as the leather and padding has broken in. Fits like a glove now. Best furniture purchase I've ever made and I'll be happy to go back to Lifestyles in the future for my other furniture needs.

    We purchased a high quality sofa bed at Lifestyles a little less than a year ago. They were very…read morefriendly and professional at the purchase time, ordered exactly what we wanted, no pressure to buy something more expensive, and it was delivered right on time. Recently I noticed the fabric showing signs of wear that I didn't think should be, so I took a picture in to Brian. He contacted the manufacturer right away, they sent out a claims rep, and long story short they are replacing the cushions without any hassle whatsoever!! We are very impressed with Lifestyles, and will not hesitate to tell anyone about them. Very good quality products and customer service! If we need furniture in the future will shop there first!

    Ashley Store - furniture - Updated May 2026

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