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    Clover Hills

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Clover Hills

    Appliance repair

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    Knie Appliance & Furniture

    Knie Appliance & Furniture

    (8 reviews)

    We have done business with Knies for 25 years. After Mark Knie died, service seemed to go down. I…read morewas not happy with their installation of my new washing machine a couple of years ago, nor my new stove. The final straw was the refrigerator we purchased from them needed out of warranty service for a water leak. They repaired it in February 2024 and also had to return for the same problem July 2024, to the tune of $452.39. By September 2024, it was leaking again. They said they had done all they could to fix it (take my $). Farley's/Dixon came out and fixed it for $85.75. I have a new appliance store now. I have purchased a couple of new appliances from Farley's and am very pleased with their prices and service.

    I used to love Knie's furniture and have spent thousands of dollars there over the last few years…read more But this latest purchase disgusted me. When we ordered (another) rocking chair, we were told that they would deliver and dispose of the old one for $60. Ok We were horrified when they just set it out in the front of the house and left it there If they had been honest and said that up front, we still would have bought the chair. However I feel like we were duped, misled, and straight up lied to. When I called the store afterwards I was told it's "not their policy" to dispose of old furniture. It's only their policy to lie to customers, I guess Honesty would have gone a long way. I will never go back again

    Cms Appliance

    Cms Appliance

    (2 reviews)

    Bought a refrigerator from here, plugged it in and took the temperature the next day and it seemed…read moreto be working so I put food in it. Was awakened in the middle of the night by what sounded like animals fighting. came downstairs to see it was the refrigerator. They sent a guy to fix it and it made the noise less but a few days later it went out and all my food went bad. He came back out to fix it and replaced what I believe to be the fan. It worked for maybe a month and then I noticed my food wasn't very cold. Called them and they said it was out of warranty now. I expected that however I figured if they put a "new" fan in then maybe that would have a warranty or maybe the fan was never the issue. One guy said he would make it right and get it checked out but he never called back. When we did talk to him again he said it's not his problem. All in all. I had to throw everything away from the fridge and freezer AGAIN as temps were above zero in the freezer and were measuring at a minimum of 62 in the fridge. I have unplugged it and cleaned it out then plugged it back in and it seems to be even worse. Good news is: it doesn't squeak! I can't say for sure if all of their products are bad or I just got a lemon. I just wish they would have followed through longer considering it arrived broken and was never really fixed or seemed to be a bad product.

    very unprofessional owner. I tried called and talking to him about a delivery and pickup that I…read morepaid for and the fridge was not picked up. He hung up on me. horrible customer service. I did not raise my voice, never accused him of being wrong I was simply telling him that the person that he uses for delivery did not do what we paid him to do. he told me to set the frigde outside and let the scrappers take it and hung up. Not good for a small business to treat people like that.

    Farley's Appliance Sales & Service - G.E. product after I installed it.

    Farley's Appliance Sales & Service

    (10 reviews)

    Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

    I haven't had much with this business, but this summer our washer went out and my wife and I…read morestopped at Farley's and bought a new one, even answered questions about our fridge that was bought somewhere else. Ladies working at the counter were extremely helpful and friendly. Today we had our heat go out. Woke up to a cold house and nothing working with the furnace. I messaged Farley's online and got a call back at 7:19 in the morning, and had technicians here by 8! They did great work, went to Rockford to get the part and by 3 we had the heat working again! I HIGHLY recommend this business to anyone!

    Clover Hills - homeappliancerepair - Updated May 2026

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