We have bought 5 appliances from Knies this year. We have been pleased with their knowledge, the…read moreavailability and the delivery to Freeport. Their prices were similar to Menards or Lowes and the shopping experience was far better. I strongly suggest checking out Knies for appliance purchases.

From the owner: Welcome to Knie Appliance & Furniture, your trusted family business for over seven decades. Explore…read moreour vast selection of high-quality cooking appliances, refrigerators, dishwashers, laundry appliances, & more from renowned brands such as Whirlpool, LG, Bosch, Cafe, GE, Frigidaire & Samsung. Additionally, we offer mattresses, adjustable bases, & an extensive range of furniture for your home, covering living room, bedroom, & home office needs. At Knie, we prioritize excellent service. Our dedicated appliance repair service is available to assist with any issues concerning products purchased from us. Plus, take advantage of our convenient appliance and furniture delivery services. Visit Knie Appliance & Furniture store today in Polo, IL.

I had an incredible experience with Leonardi Appliance. Karin was super helpful in providing…read moreoptions for the washer features I was looking at, weighing pros/cons, and helping me through the purchase process. She was kind, informative, and never made me feel pressured the way I have with other major appliance purchases at other stores. Delivery was quick, easy, and both technicians made the process simple and smooth. I'm already so happy with the purchase and will absolutely be back to purchase future appliances here.

The technician Dan was Awesome to say the least, so thorough and knowledgeable of course with 40+…read moreyears of experience and very polite and respectable too. Thanks Dan

We believe in supporting our local businesses first - by pricing, by service, by word of mouth, by…read morepast experiences, etc. We have happily discovered that Zirkelbach's delivers everything we desire: A local business with the home-town personal service that is lacking in the large box chain stores, competitive pricing, very knowledgeable staff, latest trends in merchandise selections, flexible and dependable delivery schedules, impeccable follow-through, and last but not least, a very nice and comfortable place to shop. Five appliances later.....

They charged us $70.00 for someone to say our fridge wiil cost $700+ to repair. Bought from them 4…read moreyears ago. Not a business I will deal with again. Went to Best Buy and got a great deal and exellent satisfaction from them.They say buy local but I say go where you get good service.

steven was very imformative and was on time with appointment. was able to give helpful hits in use…read moreof my washer and dryer. he inspected my washer and dryer for damage after a flood in basement. and found the applainces were of good working order. thank you, steven, for your fast response and you sharing of information with using my products, plan to have work done in future with your company.

10/10 recommended Area Appliance 815 as your first call!!…read more Service call/charge was cheaper than big box stores. My washer/dryer is an old style one piece stacking and the dryer stopped being warm. Was able to come out sooner than I expected. Gave me a no pressure estimate showing parts, tax, and labor. The turn around time for parts and repairs was very quick and timely. Was very friendly, knowledgeable, did not mind my animals checking out what was going on, let me listen to my podcast, and did not mind my constant chatter!

Bought a refrigerator from here, plugged it in and took the temperature the next day and it seemed…read moreto be working so I put food in it. Was awakened in the middle of the night by what sounded like animals fighting. came downstairs to see it was the refrigerator. They sent a guy to fix it and it made the noise less but a few days later it went out and all my food went bad. He came back out to fix it and replaced what I believe to be the fan. It worked for maybe a month and then I noticed my food wasn't very cold. Called them and they said it was out of warranty now. I expected that however I figured if they put a "new" fan in then maybe that would have a warranty or maybe the fan was never the issue. One guy said he would make it right and get it checked out but he never called back. When we did talk to him again he said it's not his problem. All in all. I had to throw everything away from the fridge and freezer AGAIN as temps were above zero in the freezer and were measuring at a minimum of 62 in the fridge. I have unplugged it and cleaned it out then plugged it back in and it seems to be even worse. Good news is: it doesn't squeak! I can't say for sure if all of their products are bad or I just got a lemon. I just wish they would have followed through longer considering it arrived broken and was never really fixed or seemed to be a bad product.

very unprofessional owner. I tried called and talking to him about a delivery and pickup that I…read morepaid for and the fridge was not picked up. He hung up on me. horrible customer service. I did not raise my voice, never accused him of being wrong I was simply telling him that the person that he uses for delivery did not do what we paid him to do. he told me to set the frigde outside and let the scrappers take it and hung up. Not good for a small business to treat people like that.

It has been so difficult getting any appliance repaired since moving to this area that I was about…read moreto give up. Luckily I ran across B & W Appliance in Rochelle, IL and after one very nice phone conversation with the office staffer, was able to schedule a repair on our dishwasher in a couple of days! (We had been used to waiting 2 weeks, so this was a thrill.) Byron fixed our problem in no time - very professional, very knowledgeable, very nice young man. Would not hesitate to make this business the first place I call whenever there's a problem with an appliance!

Boy do I feel like a heel! I was unaware that they were on…read morevacation this week when I dogged them for not calling. I will call them back and see what happens next week. I apologize for the hurried review.

Arrived on time, ready to diagnose the problem with GE diagnostic computer hookup. Meticulously…read morecareful while pulling my wall oven out for hookup to the GE computer. Ordered the required parts and will notify me when the parts arrive so he can return for installation. Very friendly and pleasant. So far, so good.

5 STARS ALWAYS!! We…read morewould recommend The Appliance Guy, Jason K. any day of the week!! First of all, Jason WANTS to WORK!!!! He is very dedicated to whatever the task might be! It's almost impossible to find a local appliance repair person, let alone one you can totally trust! We've known Jason for a few years now. Jason is knowledgeable, accommodating, trust worthy, respectful, helpful, efficient, timely and his fees are MORE than fair! We never worry about him taking advantage of us or anyone we recommend him to. He ALWAYS returns calls. He does not EVER blow off a customer. If he isn't sure about something, he calls the resources he works with. I've heard him speak to people at GE re our dryer. He's always very patient and respectful. Jason is very easy to work with and really a delight to be around. He doesn't dilly dally. He gets in, does the work and he's onto his next job. He doesn't take shortcuts or do things cheap. If you live alone, are a senior aged person or a young adult, you do not EVER have to worry about welcoming Jason into your home. You can trust him, believe what he is saying, believe that his work is quality and first class and lastly that he's not going to price gouge you. I can't say enough positive things about Jason K. And hope that his business keeps growing and growing because it's rare to find someone you have faith in like we do Jason! You won't regret working with The Appliance Guy!!

We bought a Refrigerator, Washer & Dryer, Microwave, and a Stove. Not only did we get a good deal,…read morethey also install & service their appliances.

Fabulous appliance store. Very very honest and accommodating owners. You will never receive their…read morequaity I a big box store.

Service of air conditioning performed the next day from our call. Technician was very…read moreknowledgeable and honest and fixed what was needed.

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

Frankie is the head man. Fridge control board issues diagnosed pronto. He got part by next day and…read morefixed it. Dealt with him once before by phone. Most excellent. My go to repair service

Frank is a life saver in a small town. Very accommodating, does house calls, extremely…read moreknowledgeable and responsible prices! Highly recommended for your appliance repairs!