1. Smitty's Sew-N-Vac

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Sterling, IL

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Smitty's Sew-N-Vac

3.7 (3 reviews)
Closed • 9:00 am - 5:00 pm

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Knie Appliance & Furniture

Knie Appliance & Furniture

(8 reviews)

When I remodeled my kitchen I shopped around a lot for the right appliances. This place worked…read morewith me the best on the price so I went with them. Overall I was happy with my decision to go with them and my appliances I picked out. Until I needed service work done on my less than 2 year old fridge. I first called Knie up for a quote to fix my fridge but they wanted $75 to drive out + parts + labor to install the parts. I didn't see why I should have to pay for labor plus a $75 service call. The service call should include an hour labor in it. Overall I'm still happy I bought my appliances here they were very friendly and down to earth with me when I was haggling with them, but I don't think I would even call this place up again for a service call.

We have done business with Knies for 25 years. After Mark Knie died, service seemed to go down. I…read morewas not happy with their installation of my new washing machine a couple of years ago, nor my new stove. The final straw was the refrigerator we purchased from them needed out of warranty service for a water leak. They repaired it in February 2024 and also had to return for the same problem July 2024, to the tune of $452.39. By September 2024, it was leaking again. They said they had done all they could to fix it (take my $). Farley's/Dixon came out and fixed it for $85.75. I have a new appliance store now. I have purchased a couple of new appliances from Farley's and am very pleased with their prices and service.

Cms Appliance

Cms Appliance

(2 reviews)

Bought a refrigerator from here, plugged it in and took the temperature the next day and it seemed…read moreto be working so I put food in it. Was awakened in the middle of the night by what sounded like animals fighting. came downstairs to see it was the refrigerator. They sent a guy to fix it and it made the noise less but a few days later it went out and all my food went bad. He came back out to fix it and replaced what I believe to be the fan. It worked for maybe a month and then I noticed my food wasn't very cold. Called them and they said it was out of warranty now. I expected that however I figured if they put a "new" fan in then maybe that would have a warranty or maybe the fan was never the issue. One guy said he would make it right and get it checked out but he never called back. When we did talk to him again he said it's not his problem. All in all. I had to throw everything away from the fridge and freezer AGAIN as temps were above zero in the freezer and were measuring at a minimum of 62 in the fridge. I have unplugged it and cleaned it out then plugged it back in and it seems to be even worse. Good news is: it doesn't squeak! I can't say for sure if all of their products are bad or I just got a lemon. I just wish they would have followed through longer considering it arrived broken and was never really fixed or seemed to be a bad product.

very unprofessional owner. I tried called and talking to him about a delivery and pickup that I…read morepaid for and the fridge was not picked up. He hung up on me. horrible customer service. I did not raise my voice, never accused him of being wrong I was simply telling him that the person that he uses for delivery did not do what we paid him to do. he told me to set the frigde outside and let the scrappers take it and hung up. Not good for a small business to treat people like that.

Smitty's Sew-N-Vac - homeappliancerepair - Updated October 2026

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