The aggressive violent staff that greet senior citizens. They are understaffed. Nobody answers the…read morephone. And some voicemails are returned in 2 or 3 days. Some never answered. I'm waiting 7 days. When walking in to comply with a change of appointments on their request that's several months out. Was greeted by an aggressive disgruntled receptionist. When filing a complaint against this vengeful receptionist , I was greeted with closed doors, blind eyes and deaf ears. I am a senior citizen and am completely baffled at the least concern they give about the violent verbal abuse and laughed at in front of 3 patients in the waiting room. Staff refuses to interview the witnesses I provided, because they don't want to involve other patients that will expose this behavior that's acceptable to GRMG. And GRMC is even worse at receiving my complaint.

I have been treated great every time I've been at GRMC. At the from desk, imaging, physical therapy…read moreand labs.

1. you need to stop telling people it is walk in available that's increasingly inconsiderate for…read morepeople who do not live in town and drive all the way over here and then have to wait another hour to be seen. 2. no one even greeted you at the window. It's a freaking machine.

Francisco was helpful, professional, and efficient. One of the easiest sticks I have ever had. In…read moreand out with everything I needed done in less than 10 minutes. This is my go-to lab and my experience was great again today.

The phlebotomists here are VERY professional and take Thor work seriously! They are always very…read moregentle when they stick and even have food if you need it. They also abide by the two stick rule... I was a bit dehydrated and they went and got another phlebotomist. It's always nice to know you have caring people dealing with you!

Appointment made online. Quick and easy access. The phlebotomist was very professional and…read morepersonable. Quick in and out.

My appointment has been canceled three times with no explanation at the very last minute.read more

Terrible customer service long wait times.... The girl was extremely rude and unprofessional…read morewrapped the rubber band around my arm really tight, then she taped my arm squeezing my skin together plus bruised my arm from drawing my blood and I don't bruise easily!

Won't take walk ins during business hours because the staff will have to stay later than closing…read more Absolutely ridiculous. If they have a cutoff time for walk ins it should be clearly posted.

Use kiosk to check in. Once that was done it was only a few minutes before I was called back. Of…read morecourse I was there around three in the afternoon and the waiting room was empty. Staff was friendly and my stick was painless.....

Came for lab tests. They have evaporated almost all human interaction from the process. If you want…read moreto hang out in their very uncomfortable waiting area, don't do everything ahead of time on-line. If you do all of the human processes for them, it will be relatively straight forward and only moderately expensive. Wow, that was a higher deductible than I anticipated. The staff are friendly, but you can tell they are amazingly process managed. I would really hate to have their job. The bio version of a manufacturing line.

I made an appointment in advance this morning online. It was easy. The ladies up front were…read moreprofessional and helpful. I arrived 3 minutes late. One of the women behind the window informed me I needed to sign in using the kiosk and have a seat. I did that, shortly after I was called to the window for my ID and insurance card for copies to be made. Took a seat in the waiting area and within minutes I was told to take a seat in room two. The phlebotomist came in and took my labs. The process was quick and painless. I had a good experience.

Never enough staff. JAn/Jen is rude and unprofessional. Lines are long and overall staff is not…read morecustomer friendly. Very disappointing

From the minute you walk in, you are greeted. Every single person in there is very professional.Yet…read morefriendly. The MRI and CT technicians are the most wonderful I believe i've ever had.. When I fractured my back last july, I was helped onto the MRI table and they put a little cushion under my back to help me. After explaining that I had the intercostal neuralgia which is causing extreme pain they were extra helpful with getting me on and off the table and allowing me to sit for a few minutes due to the nerve pain before I left. They have always given me a copy of the scan or the mri. I tell everyone about this place because it's the only place I will go if I have a choice.

AAA review. Professional staff, minimal wait time, comfortable setting. Would highly recommend.read more