I'm extremely grateful for the care I received and would absolutely recommend Lone Star ER to…read moreanyone needing prompt, compassionate medical attention. Thank you to the entire team for taking such great care of me!

I'm extremely pleased of how efficient, knowledgeable and kind they took care of me in a time of…read moresuch need. My family and I came from out of town to enjoy beautiful San Antonio and I suffered a bad fall at the River Floating activity. With such bad shoulder pain, the kindness and compassion I experienced from Dr Ortiz and staff was all I needed to ease my pain. Thanks Lonestar ER. You guys rock!!

I am sharing our experience at a CHRISTUS emergency room so other patients and families can be…read moreaware before committing to a long and difficult wait. I brought my 91-year-old father to the ER, where scans and X-rays were performed. We were then told that the images had been sent to a third-party service and that the ER was waiting for the results. This arrangement was not disclosed to us during admission. Had I known, I would have asked more questions before subjecting a 91-year-old man to hours of discomfort. After six hours, he was miserable from sitting in a chair, and we felt we had no choice but to leave without the imaging results. We were told the results would appear in MyCHRISTUS, but they were still unavailable when I checked. The most alarming part of the experience was the response we received when we asked about the delay: "We have brain bleeds that have been waiting longer than that." That statement raises serious concerns not only about our situation, but also about the hospital's ability to provide care. Photo of the room we waited in speaks for itself.

Extremely disappointing and concerning ER experience. I came in with severe back pain, tingling in…read moremy groin, and both legs, with a known history of multiple herniated discs. During triage, the staff member rolled her eyes when I described my symptoms and questioned why I came to the ER. I felt dismissed from the start. I waited hours for an MRI and was left alone in a hard wheelchair afterward until I fell asleep waiting for someone to take me back. My pain became even worse, and I eventually had to walk back to my room myself. The doctor later told me the MRI showed only a mild herniated disc, which is extremely concerning because my previous MRIs from October 2025 and June 2026 showed significantly worse herniations. I came to the ER because my symptoms were worsening, yet I felt ignored, poorly treated, and dismissed. This was not the level of care or compassion I expected from an emergency department.

I used to live in California and we had First cares. This is what Texas has to be just like them…read more I came to this place as I was driving and did not feel right. Thank God it's right off the freeway. I walked in and was greeted immediately from a very nice woman. Instead of going though twenty questions. She asked the few questions and in under 5 min. I was in the examination room. All I can say is very nice staff very friendly. The doctor very undead great bedside manner. I will definitely tell others about this place.

I went here June of 2025 and all they did was do a flu and Covid test and tell me I had Covid. They…read morecharged my insurance a few thousand dollars. My out of pocket was over 700. A YEAR LATER... 2026... I received another bill for 85. A YEAR! I don't have the same insurance and I'm not working. I called numerous times to ask if they could work with me on this and they refused. I just payed it... but the surprise charge A YEAR AFTER SERVICE sure didn't feel fair.

Sadly, We have had to visit this ER more than a lot of folk have over the last three years. But…read morehappily, it has been First Priority ER where we have been able to go. We have always been treated with exceptional professionalism, courtesy, and politeness. We have always gotten exceptional care. I hope we never have to go back to an ER room again, but if we do, this is where I'll be going.

If you are having a life threatening emergency please go to an actual ER…read more This took place in June 2021. I've been trying to see this in any way that would not make this "ER" look as terrible as it is. I have been unsuccessful. I'll make this as short as possible. My wife went in for severe stomach pain around midnight. She searched ER and this place was closest. They even have an EMERGENCY ROOM sign. She was placed in a room, nurse asked a few questions, then was left alone. A biller or front desk lady came in and said they know what it likely is but needed $800 before they could even say what she was paying for. She took my wife's cc (while shes crying in pain) and left. Card declined 3 times so she came in and asked for another. Baffled as to why an emergency room was holding life saving information hostage behind a paywall, I gave her the address to the actual hospital when she called me asking for $800, in pain, panicking, and sobbing. My wife left and drove to Christus Santa Rosa. There we learned her appendix was about to rupture. She had surgery that same morning. Something we paid for with heartfelt thanks. This Urgent Care let my wife leave without recommending she immediately go to the hospital, or asking if they could call someone, or helping in any way. If they would have done even that much i would not be writing this now. For all they care she could've died in the parking lot. We understand this is a business. They may have improved in the 5 years since this took place but I wont be risking my family here. This is a place you go to when your Dr. is unavailable. This is not a place to go if you're in an actual emergency.

I have taken my mother here at least 4 times and each time the staff was pleasant and doctors were…read moreexcellent even when she came in with a minor ailment that she could have seen her PCP. Yesterday I went in for nausea ( couldn't stand) and vomiting). The nurses and doctor were very attentive. The neurologist was telemedicine asked pointed questions, did a neuro exam and with the help of the nurse I got up and walked ( I was leaning to one side). I had a CT of the head and radiology tech explained everything including the odd feeling with the contrast i would be receiving. I was admitted to Christus Santa Rosa hospital for further testing. I will always go to this ER because of the wonderful care I received.

Rude desk staff, shady billing practices (my insurance company even said they were crooks), just to…read morebe told my wife's potassium was low. The desk demanded $500 and robbed me blind. I also felt worse leaving there knowing I had been screwed, and they did not even pull my hair and call me a dirty name. The could have at least bought me dinner. If this were the only choice if I needed medical care, I would choose death over this. Next time I will just die. Mmmmkay?

I've been here 3 times and they have set the bar quite high. From checking in, to vitals, to the…read moreprovider visit, they are on it! I chose them as a veteran, as they're veteran-owned. I know the standards that veterans provide and they exceeded standards of any other medical establishment that I have been to in a very long time. The office and rooms are always clean and the staff puts you at ease, plus they are fast. No extra wait or me having to ask too many questions, as they are so intuitive. Yesterday, I went in for an infected finger and Justin Baker examined and explained what was going on and what needed to be done. He patched up my finger, provided my discharge instructions, and I was in and out in no time. I actually prefer to come here vs. gong to my PCM for urgent treatment. If you're looking for urgent treatment, go to them. They will exceed your expectations, like they did mine. Great job guys and gals! I will be returning.

I came in today because I have been experiencing cold and flu symptoms. Unfortunately, I never made…read moreit past the front desk due to an unpleasant interaction with a staff member. I was speaking with a woman about my copay and explaining that I have only ever paid $35 during previous visits. While I was discussing this with her, a male staff member abruptly interrupted our conversation and insisted that the $50 copay was correct. I found his approach to be extremely rude and unprofessional. As someone who is new to the area, I was simply trying to understand the difference in my copay. I would have appreciated a little more patience, courtesy, and understanding rather than being spoken to in a condescending manner. I understand that policies and copay amounts may vary, but I believe patients should be treated with respect and compassion, especially when they are not feeling well. Unfortunately, this interaction left me feeling uncomfortable and discouraged from receiving care at your facility.

Excellent help! After a bad experience, they ended a very traumatizing experience (at another…read morelocation) very easily and professionally. Went to San Marcos location, they refused to remove my daughters stitches due to her being frightened & in fear of the pain of initially having them in. They advised me to go to ER & have my FIVE year old daughter sedated to have THREE stitches removed. That's ridiculous and laughable. Left there and drove to the New Braunfels Location, the ladies there were great & had zero hesitation to remove them. Edna was fantastic, she was calm and kind with my daughters & had them removed in less than 5 mins. Thank you Med Post NB! It's nice to see customer service and patience in medical practice. *San Marcos location was great, during the initial stitches appointment, the staff on duty THAT DAY was great. The staff today, was not, particularly the nurse. *No patience, no patients.*

Two stars only for front desk and assistants for being so nice. Doctor didn't seem to really care…read moreand sent me to the ER where they rolled their eyes when they saw who had referred me and said they do that a lot. If you don't want to care for people you're probably in the wrong business.

Ladies at the front desk always greet with a smile in their voice. Anything you need they are fast…read moreand get the job done. Doctors and nurses are friendly and they truly listen

Definitely the best experience I ever had with a primary care physician's office!!! Dr. Tamtam was…read moreon vacation, but his nurse practitioner Jennifer Walker was totally on point and probably knew more than any PCM I ever met. She gave me the royal treatment, took her time going down the list, and addressed every one of my concerns by ordering a comprehensive blood panel, an x-ray, and a prescription for antibiotics to kill off my bronchitis. I am making her and Dr. Tamtam my go to from now on. I don't care if I have to drive up from San Antonio. It's well worth it!

Since Dr. Jacks retired I am disappointed with this office, leaving. Had the worst experience with…read morethe gal drawing blood today. She says she can't give me quotes on specific blood tests on Medicare which I had no problem with them for over ten years. After an exasperating argument she decided to give me the quotes with attitude. No need to put with this anymore.

0/10. I had the ultimate displeasure of having to speak with Alicia (the blonde gal who looks like…read moreshe may be pregnant, definitely hasn't slept in a while) yesterday and my, if she was the first person you have to come across, I'd never ever go to that office. However, I was there with my father and he's deaf so he has no idea what a b-word this lady is. Condescending and incredibly rude to boot. She kept telling me that someone had cancelled my dad's appointment and then tried to imply that *I* had, when I knew I had done no such thing. Then, at some point during our yell-fest, she said that they'd had to cancel the appointments for the nurse practitioner because of an emergency that came up and that they'd cancelled with the interpreter. A person who is neither me nor someone who is related to me or my father or anyone we even know. So now Alicia had given herself away - they cancelled with the interpreter but NOT the patient himself. What sense does that make?? And when I called to lodge a complaint about this woman, I was - tragically - transferred to the goon herself and she said that my complaint was "unproductive" and hung up on me. If the doctors/owners there see this complaint, y'all have my number and I'd LOVE to share more about what happened yesterday because I will be making sure everyone I know knows about your office staff and how they handle your patients (i.e. the money flowing into your office). I hope Alicia sees this too. And I hope that the office manager I was unable to speak to (she's on vacation for 2 weeks...) sees this and forces Miss Alicia to get customer service training because she is woefully lacking. Zero stars, would definitely *NOT* recommend the Landa location. I will be transferring my father's care to another doctor at another location. There's no way I want that woman near my parents ever again. Hideous hideous fool that she is.

Didn't wait that long- maybe 10 mins. Was seen right away!…read more Place was clean, people were kind! We are from out of town- so this place was perfect.

I absolutely LOATHE bringing my boys here but due to their pediatrician's office being booked out,…read moreI had no other choice in my current event of emergency. I booked for a 10:30am appointment online and arrived before my time and checked in. There were 2 people who were scheduled after us. Our information is already set in the system so everything should have been a breeze. The front desk staff sent the other two patients that were scheduled after us and before us. I questioned her and she told me that because they arrived before we did which shouldn't matter because our appointment time was before theirs and we arrived on time. I watched the guy check in after we had arrived on the keypad so I know her excuse for why she allowed the other two to go back was garbage. We ended up waiting in the waiting room 31minutes past our appointment time before I got up and asked for a refund of the $145 I paid for the visit. The great thing about having health insurance is getting to pick who you choose to take your kids to and I will be taking the trip to a different Urgent Care in the future.