I took my two year old daughter in this morning and everyone was so kind, caring, and…read morecompassionate. The practitioner was so intentional and I didn't feel rushed. We will be going back, thank yall!!

I had a 2:15 appointment and 3pm came and went and I was not seen. Waiting almost an hour to be…read moreseen is horrible service for an urgent care. Letting a patient know that they are going to have to wait over an hour to be seen even with an appointment would have been nice. No one wants to spend this much time in the urgent care it takes away from the meaning of urgent care.

Great experience at this little place. I went as a walk-in and as soon as I was done filling out my…read moreforms, I was taken immediately into the back. The nurse took my vitals, asked me some questions and said the doc would be in shortly. I waited only about 4-5 minutes and the doctor came in. She was very kind, thorough, gentle, understanding and knew right away what my problem was. She gave me a prescription, a note for work and it's 2 days later and my condition has improved already. Highly recommend this very clean clinic with at least one fantastic doctor.

NP Analuisa was super throughout and helpful, Staff is very friendly, clinic is clean, and I was in…read moreand out within an hour with solution. Thanks Access Med Clinic.

This place is great! Unfortunately, I've had to visit twice in the past couple of weeks. I've been…read morevery sick without knowing what exactly I have. I went to my PCP and they said there was nothing they could do...go home. Well, 10 days later, I'm STILL sick, and they have no appointments in the next month. So, I made sure MedPost took my insurance and came here. I was in and out very quickly. Dr. Quenstedt was caring, knowledgeable, and thorough. She sent in a prescription, and I was on my way in no time. I ended up having to go back after a week because I felt better for a few days, then right back sick. I was lucky enough to see Dr. Quenstedt again, and this time, there was no snafu with the pharmacy, and I am feeling almost back to my usual self now! I definitely recommend MedPost for a speedy recovery when you're not feeling well or injured. Just a tip...be sure they have your correct info (DOB) if a prescription is called in. It caused me a lot of frustration to figure out the disconnect between MedPost and the pharmacy.

I brought my husband twice this week since his pcp couldn't see him. He is really feeling bad…read more Everyone was so nice but my biggest issue they wouldn't see him because of a past "due" bill. He had to call and apparently they did a mistake. It was from 3 years ago but it was paid. Even if he had one I think it's negligence to still not see him. That's something that shouldn't be deny. Anyways they take forever to see you here, once the doctor did come in he was nice and was able to help and figure out what he had. Thankfully he's feeling better today but still not my favorite clinic.

(Disclaimer: this is actually a bad review but for reasons,I gave 3 stars) My husband was…read moresymptomatic and tested positive for covid on a Monday. I had very mild symptoms and also tested Monday via a 15 minute rapid and it came back negative. The next two days I continued to have more mild symptoms so I went back to get a pcr done on Wednesday. The PA, Robert Faulk enters the room and asks why I am getting tested again. I told him my husband recently tested positive and I had a cough, I had some phlegm, runny nose itchy throat and back aches. He then proceeded to dismiss all of my symptoms one by one and explain that it doesn't sound like covid and it's probably just allergies. I stopped explaining myself and how I felt, and was really tempted to tell him that I was an RN, that I know what I'm talking about and I'm not some paranoid patient that takes a covid test weekly like how he was making me feel. The conversation ended with me saying, "well, I guess we will see." And he responded back with the same and told me he would call with the results. He never assessed me. He didn't touch me. He didn't listen to my lungs or check my throat at all. I'm a patient that believes is covid positive with a cough and he doesn't even check me. My PCR did indeed come back positive. Mr. Foulk exhibited very poor care and concern at my visit. I understand that that he is seeing patient after patient but please, do not minimize a patients genuine concerns of having covid especially when someone close to them is positive. Please listen to every patient as if it's something new and you are really trying to help them. Assess the patients, LISTEN TO THEIR LUNGS! I hope that he reads this and its a learning opportunity. That he will then begin to listen and actually help the next patient and maybe save their life by doing so. All of the other staff that I encountered on both testing occasions were excellent, from the front desk to the first PA, Ashley Rodrigue that I saw the first day. For that reason I gave 3 stars. Ashley Rodrigue was attentive, kind, funny, explained things very well and listened to my concerns. Thank you for that.

We have been going here for six years and the last two years there has been a serious decline in…read moretheir service. I have tolerated it because it was close to the house and despite being lied to that we would be seen soon, it was too late and not worth leaving after the time I had committed to waiting. Today was the straw that broken the camels back. I thought about writing something in the past but thought I was just a tired exhausted and cranky mom. Not this time. No one in my family will ever go back there. They have constant turn over and have some of the most incompetent front office staff and support staff. Walked in for a scheduled appointment and they had no way of verifying there was an appointment bc they had a new system for two weeks that they didn't know how to use. Huh? Told me there was no wait and my son could be seen. But then told me I had to redo all the paperwork-she could do it but wanted me to do it? Confusing statement because if she could do it why doesn't she do it? Also we have been coming to this clinic for several years and they have all our information. When I scheduled the appointment online they had already validated that my information was up to date and loaded. I redo the paperwork and then she tells me that he would be called back soon. 30 minutes later-we are still waiting and at this point we are past our appointment time-which I guess wasn't an appointment and at this point we were a walk in that they said they were prepared to see us as soon as I redid the paperwork. We are still waiting and they tell me that they are waiting for a clean room. We wait and it is another 30 minutes and I tell them I am going to leave if they don't get him seen soon and go to a different clinic that has no wait time. They come back and tell me it is going to be another 30 plus minutes because they had no more available rooms and are waiting to discharge a patient. They had one patient and they had no more rooms? The waiting room was empty-no new patients came in while we were waiting. It felt like they are not being transparent or honest on their wait times. I find it odd they have 3 people just sitting around. Whoever their management is needs to relook and rethink who and what their support staff is doing to support the provider and practice in managing patient flow. This has been a reoccurring theme with this location that I have tolerated for an additional year-which I regret. Luckily they built a new clinic down the street that has a very streamlined process and provides outstanding service.

On Friday night, I visited the Schertz-Cibolo emergency clinic due to severe back pain. Upon…read morearrival we were greeted quickly and kindly. The entire staff was helpful, understanding, and patient as I was unable to move quickly. The wait time was minimal and my needs were met with compassion and understanding. I am so grateful for everyone at the clinic including the front staff, nurses, and doctor. If you are in need of any medical assistance, I highly recommend visiting the Schertz-Cibolo location.

The care is excellent and the doctors on staff are very helpful and informative, they also make…read moresure to check every possible reason for why you're there, the facility is clean, new, and has lots of equipment, the only issue is the person who does their IVs every time I go here and get an IV the guy butchers my veins and I'm always bruised afterwards, I know this isn't normal because I've had multiple blood draws all my life, just be cautious of getting an IV here.

We've taken our children here twice and I've been once. I have absolutely zero complaints other…read morethan the receptionist was a little confused about Tricare Select deductibles. The care is outstanding, you book an appointment and skip the lines, and it's clean and in a convenient location aka next to a chick fil a. I absolutely loved the PA that works there so I was actually disappointed when we saw the MD at our last visit. She didn't disappoint and was absolutely wonderful as well. They aren't annoyingly conservative as other clinics can be in their approach and try to knock out whatever bug you have by pulling all the punches medication wise.

I made an appt on line and I wasn't seen for 40 min past my appt time- which is fine because I…read morealways expect to wait a little bit what makes it worse is the woman at the front desk was extremely rude. She had to scan my insurance card and license and she was put out because of that. She also had to take my copay which even further put her out. I always try and give people the benefit of the doubt but when you're already not feeling well, dealing with someone like that always makes it worse. Lobby was clean and it's pretty big on the inside with plenty of seating. Intake nurse was nice and professional and apologized for the wait. PA was professional and caring. Good bedside manners. Hate to give 2 stars because everyone else was great, but that woman at the front desk was horrible.

If I could give this zero stars, I would. My husband, my son and me have all been to this clinic at…read moreleast a few times each this year. This means that we have paid hundreds to this business. They had been so friendly and professional before that I reviewed on Facebook and encouraged others to visit. Today was a terrible experience - the worst from any clinic or any customer service - period. When we walked in this afternoon, there was just one other patient in the lobby. The receptionist was nowhere to be seen. After a few minutes the receptionist who said her name was Shalene but her name tag was backwards so I couldn't see her name, walked up. She acted like I was bothering her and it escalated quickly. Her tone was unprofessional and rude. Me: "Hi." Shalene: "What do you need?" Me: "My son needs to be seen. But I have a new insurance and want to know the price first, please." *Hand her the card. Her: Your ID and insurance card??? *I hand her the insurance and search my wallet for my ID. Her: I can tell you right now it is going to be the full price because of your deductible. You are not in the system so you need to fill out everything again. Have you even is s the iPad? Me: Your tone is really rude and I am not used to that here. People are usually really nice. Are you ok??? Her: you need to leave NOW. He cannot see the doctor. *Tosses cards over the computer. (Before we walked out to find another clinic she said she knew I was going to complain but she wanted to apologize but added that she was not rude and that I was the rude one. She mentioned she is employee of the month every month.) Wow.

We had been a few times with no issues. The front desk was great and saw an excellent provider. The…read morethird time we went we saw nurse partitioner who accidentally wrote the dosage wrong for my daughter. The pharmacist caught it and I thought no harm no foul. The 4th time we saw the same provider and she kept moving her neck roughly (she had a neck sprain) causing her to scream and almost cry all while not communicating to my daughter at all what she would do next. My daughter has the highest pain tolerance of anyone I know. I asked her to stop, she refused. She kept touching my daughter even as I began to yell at her. I seriously had to pick my 7 year old up and run from the exam room to get her to stop. The whole time she's using unprofessional language speaking in double negatives, using ain't etc.. I immediately took her to the Schertz ER and received excellent patient care without my daughter screaming in pain AT ALL even when X-rays were required. When I left the receptionist did not seem surprised I was having an issue with this particular provider. I called after the ER and asked that the clinic director contact me. Again, the receptionist did not seem surprised. I was contacted by the clinic director who told me the regional director would contact me. Regional director essentially accused me of being racist for complaining about her unprofessional speech and dismissed her speech as being a ELL (I had no idea she was an ELL as all of her pronunciation was PERFECT), also dismissed my suggestions that he should speak to her colleagues as they did not seem surprised that someone was complaining about her patient care. He said he would "look into it" but I highly doubt anything will be done. Will absolutely never visit this clinic again. Sad because it is the closest to my home and the patient wait times are so short!

Walked in, seen immediately. Staff was very professional. Outstanding care. Highly recommend.read more

From the owner: My Urgent Care in Schertz, Texas offers the convenience of a full-service urgent care center with…read morethe small-town feel of a local establishment. The compassionate and professional team of providers at My Urgent Care Clinic offers a broad range of services, from employment physicals and drug testing to treating injuries that occur on the job. They treat illnesses ranging from the flu to allergies and perform minor procedures. If you need diagnostic tests, My Urgent Care Clinic offers convenient, and point-of-care, or bedside lab testing.

This place is amazing! PA Crockett was knowlegable, friendly and inspired confidence. Not a long…read more wait and great customer service.

I've been to this location a few times already but yesterday was a heck of an experience. I…read morehyperextended my foot doing Muay Thai and it literally just hurts not even doing anything or putting weight on it. I had to work the next day so decided to go have it checked out. The nurse that was there yesterday 10/04/2025 had no bedside manners what so ever and was incredibly sarcastic. My husband asked her if I could get a few days off of work note so I can stay off my foot. And the nurse was irritated about that, came back and sarcastically asked my husband if the note was good enough. I didn't know me missing work would be affecting her pay. Anyways, won't be coming back here. The nurse practitioner was no help either or didn't tell the nurse not to be rude.

NP was nice explaining the process but no healthcare was given. First visit didn't even take height…read moreand weight just asked. Then did evaluation of bmi on made up numbers. If you are looking to learn about tri care come here. If you are looking for care, go somewhere else.

The staff was incredibly rude. I accidentally dropped one…read moreof my cards and was called fortunately to pick it up. I live about 40 min away so I asked if I could come in the next day to pick it up and they had lost it and asked me to come back the following day. I had also come in for an overseas physical and needed one paper signed, I didn't have it but my doctor told me to come back anyday so she could sign it. The doctor called out the following 3 days in a row, I can never get anyone on the phone, I only talk to a robot, so each day I had to drive 40 min there and 40 min back. A random nurse sent me to another location saying I was in the wrong spot. I told her my husband made the appointment here for me and then she asked me if I or my husband worked there- I said no, then she said exactly, so I know what im talking about and you don't. The people at the other place told me no, I am supposed to be at Schertz Medical Home and not at that location. When I came back to them they tried sending me away again. I asked to speak to my doctor and they told me no, I asked for my doctors email and they told me no. I said My doctor knows I was supposed to be here because she asked me to come in whenever. Finally the receptionist told me she would try and call someone. She then told me everyone was at lunch and to come back the following day AGAIN. I told her I would wait till they were done at lunch, she rolled her eyes and said she would go find someone if I was gonna wait. Someone came out shortly and I was able to get my paper signed. Moral of the story, they were the absolute worst, rude and I would not recommend this place to anyone.