I found Rapid Rooter thanks to Yelp. And based on their great reviews here I decided to get them out for an emergency - to unclog a backed up sewage line. Jake came out about 30-40 minutes after I called Rapid Rooter, arriving at around 7PM. He was friendly, efficient, honest and very professional, and he did an excellent job in both unclogging our blocked sewage line and in assessing the health of the sewage line. I would definitely called these guys out again, and would certainly recommend them to others. read more

Rapid Rooter is our go to company for plumbing problems! Their servicemen are professional, knowledgeable & efficient. Dustin spent almost five hours replacing a rotted out piece of pipe under our house, and he was very friendly, honest and patient. His estimate came in $150.00 less than originally quoted and we couldn't be happier with the outcome of having perfectly clear & clean plumbing. I will certainly recommend this company to all my friends & neighbors. Companies like this Sacramento Rapid Rooter stay in business because of the excellent service & service technicians they hire! read more

We had our water heater go out, and needed a company who could figure out how to fit a newer, maybe bigger more efficient water heater into an older home. They sent over two guys that looked over the spot, gave us a bid, and although it wasnt the lowest bid-kinda the middle price bid- I went with them because I knew from previous times I have called out Rapid Rooter, for sewer backups, that they were FAR superior to the penny saver guys I have used long ago, and frankly, better than at least TWO of the big plumbing companies we have called in town. They got it installed, cleaned up, and I can relax because I know it was done right, with no hassles. Best experience with any sac area plumber, hands down. read more

Excellent service, professional, prompt, very considerate of my 90 year old parents! Thanks...JOB WELL DONE! read more

I'm a store manager at barebones and Chris was the employee that came and fixed our toilet. He went Beyond and above for us he did such a great job I give him five stars!! He's an excellent employee and very professional. He definitely deserves a raise. Good job Chris!! read more

Always great service from these guys. We had to call them twice to to get our problem solved. Chis was our first service tech and he was awesome. Unfortunately living in an older home, we had the same problem the next day. Travis was our second service tech, Came out and got everything taken care of. I highly recommend Rapid First Plumbing. Prices are very reasonable and response time was great. read more

I highly recommend this company. Our rapid rooter technician Sean did all he could to help us out. Fast, efficient and friendly. Sean was very knowledgeable and answered all our questions. Thanks again!! read more

Very rapid response. We had tree roots causing the toilet to flush slow. They sent out a tech, he did the best he could, still the toilet wasn't right. I called and they immediately sent out Sean. He got it all fixed quickly. Both techs were very nice. I will for sure use them again. read more

Lee provided outstanding customer service. Handling all the logistics and permits for a major sewer line upgrade. He made a costly and not so glamorous repair pleasant. Also, Steve Y provides excellent ongoing maintenance of our in home plumbing. Thanks RR. All office staff have been very pleasant also. All around nice plumbing experience read more

If I could give 10 stars I would but since I can't 5 will have to do. I had Jake come and service my home this evening (Mothers day) and he was absolutely amazing.! Not only was he here 2 hours later (only because he was on a job when I called) but he fix our plumbing issue and cleared our lines in less than an hour. He had EXCELLENT customer service skills and didn't even mind my 4 and 5 year old sons bothering him.! If you need any plumbing issues resolved please call Lisa and ask for Jake. Both Lisa and Jake turned this graphole (literally) situation into a very stress free visit.! Thank you guys again for coming on such short notice when you should've been home at this hour. read more

They lived up to their name, very rapid response to even a non urgent call. Alex was nice and professional, quickly figured out where our bad smell was coming from, replaced a bad wax ring and cleaned up, all in one hour. read more

I want to thank Jake and his assistant for their enormous help in replacing my water heater. It was a huge relief to have such helpful and friendly service in an emergency. Jake is super friendly and explained everything to me. I wish I could give more stars! Thank you again for everything. read more

He did a fantastic job very thorough and explained everything that was wrong with the plumbing I recommend rapid rooter plumbing anytime! Thanks Sean 35 read more

Chris was the plumber that showed up I heeded a hot water line replaced in the bath. His work was slow as molasses, he cut up some pipe but couldn;t repair the problem. making the problem worse. He wanted to use flex pipe to a bathtub facuet that required some structual support. After he spent an hour doing about 20 minutes worth of work he claimed he needed to tear out my kitchen wall to do the finish the job,. At this point it told him to go away, I finished the job on my own with out needing to tear out any kitchen wall. Needless to say this plumber is more then a little incompetent. I ended up paying $175 to make he problem worse then it was and ended doing the repair my self. Also he pointed out a problem that would have been a 15 min repair but made no offer to do the repair I will avoid using the company in the future and would never recommend then read more

Purchased a new gas range just to find that because of the previous gas line placement, the new stove stuck out 6" from the wall. I called Rapid Rooter to get an estimate, and an employee, Dustin, was there within the hour. After seeing what the job entailed, he said he could do it immediately and that it would take under an hour. By shortening and repositioning the existing line, he was able to get my new stove to fit nicely and to my liking. It was especially great not to have to wait for a future time slot, and I may have just been lucky with timing, but it was very nice to have such prompt service. I also feel very confident with any of the safety issues that may be involved with gas line repairs. Thanks again for the courteous, speedy and thorough service. We will definitely contact Rapid Rooter for our future plumbing needs. read more

A huge thank you to Rapid Rooter and Steven for fixing my laundry room issue this morning. When I called this morning I didn't expect to get an appointment within 1 hour of my call. Steven was punctual, professional, and explained in detail the problem and the fix. The total bill came in much lower than his estimate. As a new home buyer, I'm not savvy with plumbing and will definitely be contacting Rapid Rooter the next time I need plumbing help. read more

Our toilet backed up and flooded the back of the house about a month after fly by night plumbing guaranteed all was well. It was well after hours and a nice thunderstorm was drenching the property. Rapid rooter was the only only company that would send someone out that night. We were lucky enough to have Charles Mitchell sent out to us. From the moment he arrived he made sure we understood that wherever the problem was he would fix it. He was correct. He was courteous and considerate throughout his entire visit. It took over and hour to find and fix the problem and at nine o'clock at night those are admirable traits. If we ever have any plumbing issues again we are going to give Charles a call. read more

Excellent, thorough work. Came three times to make sure all was right. Even corrected some incomplete work done by another contractor, at no charge. Steven (#18), was awesome. read more

Rapid Rooter was quick, efficient and reasonably priced! Michael Carter, Jr. arrived at my home within an hour of calling. He was able to identify and clear our blocked sewer line in no time. He was extremely professional and impressed both my husband and myself. We would most definitely use him again and will recommend Rapid Rooter to friends and family. read more

Absolutely wonderful customer service. I had called another company 2 days ago. They did not fix the problem. Told me to buy a shower guard. Today the whole bathroom floor was flooded again. Called Rapid First they showed up within 3 hours of my panic call. Fixed my problem. They will be my plumber of choice! Manual was marvelous and kind.. read more

Of all one's household equipment to break down, number one isn't cable, internet, or even the refrigerator, it's the toilet! We suffered the dreaded trifecta- two toilets and the only shower. Sadly I didn't know who to turn to. So I checked with a trusted contractor who had me call a good plumber he had worked with. Well this guy's out of business, but he said that there was only one company to call-Rapid Rooter Plumbing. Jeremy at Rapid lived up to the company name and was out in less than a 30 minutes and quickly cleared our drain. Jeremy was I informative and fast with a price I thought had ended years ago. So there I no need to search for an excellent plumber for your next cranky pipes, go right to Rapid Rooter. Go ahead and you can even find many praises at Yelp! read more

Had work done by these folks in March 2018. The man that did it, I believe his name was Michael, did a great job. Had to call them April 24 in the evening for a backed up sewer. Hispanic man showed up. Pissed and moaned about house not having a "proper" cleanout and said if he had to do it the price would be over $500.00 and if I could wait for daytime it would be cheaper. Initially quoted around $250.00. Obviously this guy didn't want to get his hands dirty. Called Kevin at Choice Plumbing 916 879 1300 the next day. He showed within an hour and did the job using the same cleanout the lazy guy wouldn't use. Guess once you have the big truck and the clean uniform you lose track of the aspect of good service. CALL KEVIN. read more

First time getting a plumbing service. Yelp has proven to be so helpful! The lady (Sabrina) who picked up my call was extremely courteous and walked me through the process. Same day appointment was set up for my parents house. (Water from washing machine came up from the bath tub drain) The guy showed up on time and cleaned the main drain for my parents'. He was in and out in half an hour. Super friendly and professional. I would go to them again should there be another plumbing problem. (Though we are hoping we don't have to use their service again soon) read more

not sure what happened. they helped clear my line but i needed a bigger repair that was gonna cost perhaps $5000. when i was ready to do it, i called and the phone calls just went straight to voicemails with no reply even after leaving voicemail. thus i went with another company. read more

Well first off my problem happened at 6 pm after we got home from work. I called 3 other places and they all had ads that said 24hour but were not. I called and got right thru to a very nice lady that took my info and said the guy would be out in about an hour. Im in woodland and rapid rooter is out of sacramento so its a good 30-45 min drive. Sean was the name of the guy they sent. And he was by far the coolest guy ive met doing this crappy work. He was incredibly nice, very informative, and was a first class act! He wore boot cover when he came in so he didnt track anything in our house. Oh did i mention its raining!! Never said a word about being out in the rain. Seriously, if you dont use this company for any and all repairs or services they offer then you are probably going to get screwed and rightfully so. I will repeat my business to them and refer anyone i can! Its 930 and he just left and after all said and done it cost me 164 bucks! 5 out of 5 stars and thats an easy call! Call them! read more

complete idiots don't ever call this place. went all night with out plumbing. then they tried to charging me in the morning for the service.

Worst experience ever. EVER. We live in an upstairs apartment. Our pipe started leaking on a Friday night and flooded our downstairs neighbor. We were told by maintenance that Rapid Rooter would be out Monday morning. They showed up during our 7pm dinner Monday night, stayed for 10 minutes to tell us "yes, there is a leak" and told us they would be back Tuesday. But wait- it gets better: we had to work Monday, so our apartment complex let the plumber into our unit. We came home to drywall and leaded paint chips all over our kitchen floor (we have little kids, by the way!), our tupperware was used as a drip pan (Yum!), and our air conditioner was not only turned on but also turned down to 73 degrees (it's OCTOBER! really couldn't open one of the two Windows in our kitchen?). That wasn't even the best part. We have a handheld stirrer for our 8 month old son's formula. The plumber dropped it down our garbage disposal and didn't tell us. After searching our kitchen high and low, we discovered it when we ran the garbage disposal and it was destroyed (along with our garbage disposal). I would recommend hiring a hobo before hiring this company. read more

We had a plumbing emergency at 10 pm. Eric showed up 30 minutes after I called. He was fast and professional. Highly recommended.

Chue cleaned out a kitchen drain at my rental property. He was knowledgeable, efficient and friendly. I've used Rapid Rooter for many years and would highly recommend them! The office staff and technicians have always been great to work with. read more

They were awesome! Showed up within an hour and quickly diagnosed and fixed the problem. Besides that they didnt charge an arm and a leg. :)

Had a problem with my water heater. Jake came out on a Saturday and determined very quickly that the problem was the thermo coupling and fixed it very quickly. He was very courteous and friendly. I will definitely use Rapid Rooter again. read more

We had some tree roots growing into our main drain. Kevin Bailey was dispatched out to our home the following day. He was very friendly, helpful, and professional. He addressed the problem with ease and finesse. The drain was unclogged within 30 minutes. Absolutely recommend Rapid Rooter Plumbing for anyone who needs plumbing service for a decent price and friendly customer service. Ask for Kevin! :) read more

Monday morning. Everyone is in a hurry to leave. The sewer was clogged and everything turned pretty messy. I called Rapid Rooter who I had used before not only for our home, but also for my Mom's. I called the local number which is 916-334-3140 and was given friendly helpful service immediately by Amber. She said not to worry she would dispatch Kevin right away. Kevin arrived within about 15 to 20 minutes and had the problem fixed in no time at all. He was professional, friendly and clean. I asked for several cards to use for referrals. I highly recommend their services and their prices we very reasonable. read more

Rapid Rooter is very business like. They responded to my request for service. The technician called ahead on the scheduled half day. He completed the work, showed me the work and I signed off. Less than two hours. read more

I called Rapid Rooter after my normal plumber was too booked to deal with an emergency sewage back up. Fortunately, my normal plumber and a city plumber had given me information to provide to the Rapid Rooter plumber to facilitate the job I needed done. Charles from Rapid Rooter showed up at my property and was incredibly vague in his estimate "could be one hour, could be six....we never know", also quoting me what appeared to be ridiculously high prices. When I asked for clarification and justification of his explanation, he was condescending. He also provided me with information that completely contradicted what two other plumbers (whom I trust!) had told me earlier in the day. I asked Charles if he could give me five minutes to call my other plumber just to confirm his information, to which Charles replied, "If you get on the phone I'm going to start charging you by the minute because I've been waiting long enough for you to decide if you're going to use me or not." I then asked for the name and telephone number of his supervisor, to which Charles stated, "call the 800 number yourself to get it." As it was after hours, I could not speak directly with a supervisor. But the supervisor did convey to the company's operator that Charles was, in fact, overcharging me by $125 an hour. The supervisor confirmed a lower price and confirmed that the job would take no more than two hours to complete. I allowed Charles to do the work, but only because I had no other options and it was an emergency situation as the tenants had no water. Unfortunately, I believe that Charles was trying to take advantage of me and the situation by overcharging me and being vague in his estimate. Had I not questioned his poor customer service tactics, I undoubtedly would have been overcharged. The job was completed to my satisfaction, hence two stars and not one. But I will not use this company again. read more

I called at 9pm to get emergency service and instead I got someone who was rude and all she was focused on was that I knew it was overtime hours and that they would be paid tonight. Very terrible customer service do not recommend. read more

Total rip off. Be careful with these guys. They use to charge a flat rate to clear a drain, but are now $175 per hour. Now there is nothing wrong with charging by the hour, but you have to be honest about it. The plumber they send out to me was not very experienced and in my opinion was a crook, because he probably gets some cut of commission. So there is a conflict of interest and no incentive to be honest. I recently called these guys out to clear a drain for my business and the plumber that came out wrote down his arrival time a whole 12 minutes before the actual time. And when he left he took another 11 extra minutes to write up the invoice for a single drain which should have already been pretty much done in the proposal. Doesn't seem like much right? But in the end I was billed 1.5 hours. After the 1 hour minimum they bill in increments of 15 minutes for a total of $262.50 (43.75 per 15 minutes). I didn't have a problem with $175 and I probably would have been okay with 1.25 hours at the most. But 1.5 hours was a total rip off and you can just tell when someone is being dishonest when we asked about how did he came up with 1.5 hours he couldn't really explain why his time on the proposal was different from the time he arrived on our parking lot on our security footage. When we called the company the next day, we were able to confirm that their own GPS tracking on their van has a time stamp that supported our security footage. They had no explanation, but we were told to leave a message for the Service Manager, which we did but didn't receive a response. So I figured since I paid 87.50 more than what I know was right, it's probably not worth the hassle to pursue this and if I can just prevent 1 or 2 potential customers from being ripped off then I've done my part for my fellow yelpers. I will not be and will advise others not to use Rapid Rooter ever again. read more

Called Rapid Rooter For Recurring Problem!! On 8/21/2017 Came 2 Hours Later!! Sai Fixed The Problem!! Excellent Customer Service & Response Time! Will Continue To Call When There Is A Problem!!! Great Job!!! read more

Had a blockage in the main line yesterday, and one of our shower drains was backing up badly. Had a lot of disgusting looking stuff in the shower pan! I called my regular guy, but they couldn't make it out until late Monday. That was going to be a 4 day wait! Well, my wife wasn't going for that, so I started a search for another company. Long story short, I read reviews about Rapid Rooter, and gave them a call. The nice lady who answered the phone, said she could have someone over in about 90 minutes. So, in about an hour, I got a followup call saying the tech would be at my house in 30 minutes. And sure enough, he was right on time. His name was Travis, and he was a very nice and professional young man. He went right to work after introductions etc, and proceeded snaking my line from the main clean out out front. The culprit was a small ball of tree roots. He cleaned the lines out thoroughly, and also, which I didn't expect, dropped a camera down, and let me see the whole line going out to the street. It all looked good. He also said it would be a fairly easy fix later on, if I wanted to repair the joint that was allowing the roots to come in. He also pin pointed right where the joint was so if I wanted to dig and expose it myself, it would save me a lot of money when I decided to have it repaired. The total cost was more than I usually pay, but just the fact they came out when I needed them, seem to make it all worth it. Plus, having the camera there, was a bonus. No one really wants to ever have to call a plumber, but when you have to, it's nice to know that there's good ones out there like Travis and Rapid Rooter! I wouldn't hesitate to call them again! read more

Called at 7:05 to inquire about having a service person come out and snake a line. The phone was answered by a woman who said "how can I provide excellent customer service?" It went downhill from there. Lady on the line was snotty, demeaning and generally a cranky, pissy person. She said "on average it is 90 minutes for each call so no one will be there until after 10am." Hmmm 7-10 is 3 hours not 90 mins but putting her inability to tell time aside, I said fine. Then I waited, and waited. 10, 11, 12 ... no service person. I call back, she responds, "oh yes we tried to call, no one answered." I asked what number she dialed (since I have put off everything waiting for rapid Rooter and haven't left my phone,) and she recites back wrong number, hinting that I must have told her the wrong number. Yes lady, it must have been me since I am unfamiliar with my own number and haven't used it for the last 11 years?? Unreal. Then she said she will have a person right over. 12, 12:30, 1...I called her back and told her to forget it, to which she replies,"that's just fine." Customer service, zero. To Rapid Rooter owners, tell the inane pinhead answering the phones to get her act together. Ill never use Rapid Rooter and I suggest you look elsewhere too. There are a lot of nice, professional plumbers out there that treat you with respect. Go to them, not these rude, unprofessional pinheads. read more