Short story:
Didn't have a great experience with this company. Their office staff seems disorganized, and the field tech arrived without appropriate tools to do the work.
Long Story:
Booked an appt to have my sewer line hydrojetted because our washer and nearby sink were running slow and have been clogged in the past. They quote me a rate for the first hour, then a lower rate for subsequent hours, depending on how long it takes. Then my wife tells all of our neighbors who we booked an appt with. We then see Express Sewer come to service our neighbors the day BEFORE our appt. On the day of our appt, they don't show. When I call, they haven't heard of me, and we need to book another appt another week out. OK, I guess they got confused from multiple appts on the same street. It happens.
When the tech arrives, he hydrojets the main sewer line because it's easily accessible from the main cleanout in my yard. The clogged laundry line isn't along the main sewer line, but he wants to start there. Then he's going to jet the laundry drain line. When he goes to start on the laundry line, he can't remove the cleanout cap with is fingers, and he doesn't have a cleanout wrench to remove the cleanout cover. I had the cover off myself a year or two prior, but I also don't have a cleanout wrench so I previously had to do a lot of fiddling around with incorrect tools to get the cover off. (which is why I just hired a plumber this time). He says for another $250 he can come back another day and break the cap out and replace it, but he'll have to schedule for another day to do that. He recommends that I remove the cap myself if I had it off before and he'll hydrojet the lateral again for a reduced price. I wasn't excited about 1) needing to remove the cap myself 2) paying him to hydrojet the main line and 3) needing to pay him again to come back. I mean, I could have bought a pressure washer with a hydrojet tip for the money I already paid him.
It takes me a couple of months to order a cleanout wrench and loosen the cleanout cap due to holidays, etc. (I originally decided to not do this myself because I really didn't have time or mental energy to dedicate to it.) When I call back to schedule the follow-up hydrojet, the office staff tells me the previous service only covered the main sewer line, and there would be an additional $500 to hydrojet the laundry side line. i.e. they won't come back for a reduced price as the tech previously told me. I express my displeasure for this, so they offer to re-jet the main line since it's under warranty for free, but it will cost $500 if we want them to do the laundry side line. What!? You'll send someone out for 20 mins for free to re-do the line that never needed done in the first place? But you won't come do the only line that needed done in the first place for anything less than the $500 hydrojet fee?
At this point, I'm tired of being jerked around and don't want to give these people any more of my time or money. Someone else came and jetted the laundry line the next day. No problems since.
A day later, I get a call from their office. Their tech is on his way to my house with a hydrojet. Unclear if they were planning to charge for this. I told them someone else already took care of it.
Won't be hiring this company again. read more