Carlos was friendly, professional and knowledgeable. He explained everything as he worked. The price was very reasonable, and the problem was solved in no time. I will definitely recommend Rapid First Plumbing to my friends and family and, of course, if or when I need a plumber in the future, I will definitely call Rapid First Plumbing again and request Carlos. read more

My toilet handle broke and wouldn't flush. As I have one bathroom, this was pretty critical. Even though they were closing, Samantha went above and beyond to get someone out. DeMarus was amazing, quick and explained everything he was doing in a way I could understand. As I'm immunocompromised, he was also very kind to wear a mask and booties to keep me safe. Highly recommend! I just called again with another urgent issue and while many other places turned me down, they were willing to come right back out again! They always put their customers first:) read more

Steven came out to deal with our backup he told us he couldn't get the snake through we needed to replace sewer line. There was Big blockage he said he left the lid off the cut off because he didn't want it to back up in the house. The next day we got a second bid. The first thing they told us is when the work was being done we wouldn't be able to use our toilets. We discovered that we had sewage underneath our house because it wasn't clear to us that the sewage wasn't going down or that leaving the lid off meant it would come out there. We are ignorant not to understand how it all works. We really needed to hear the words 'don't use your toilets'. Now we need to hire a company to clean it up. This Rapid First said we did not charge you. You'll need to pay for the clean up. The second company did due diligence and discovered our third toilet and kitchen sink was on a separate line and we could use those. While they do they work. Poor communication. I think they should split with us. read more

They had their plumbing team to our residence within 2 hours! We have always had great service and work done by their employees. We had Jeremy and Robert remove and replace our garage disposal in a very short time. This was so nice as Thanksgiving is just a few days away! Thank you all at Rapid First! read more

I had a leak under my kitchen sink. Found that the Ptrap had rotted out. As I tried to replace it, everything just crumbled, it was probably 40 year old metal piping. Called Rapid First and they were at my door by 9am the next day. Isaac did a great job replacing the piping and disposal. I won't have to worry about my sink again. Plumbing repairs are expensive, but this is worth every penny. read more

They maybe rapid, but beware, they are expensive. They charge hourly fee additional to the work itself. When you go change your oil on your car, do they charge you $29 for oil change and $200/hourly rate ? No... they charge you $29 for oil change. read more

Rapid First Plumbing - Cost $300 to replace the wax ring. - Plumbing Near Me - McClellan Park, California

ZERO STARS I absolutely will never use this company again! The plumber came to unclog the main sewer line at the cleanout in the yard. At one point he came into the bathroom to make sure the toilet was flushing. The bath floor had standing sewer water on it and when he left the bathroom he stepped directly on the carpet without protecting it from his dirty shoes. I'm getting the carpet professionally cleaned and asked Jeremy, manager, if Rapid First Plumbing could cover the cost of carpet cleaning-$125. I've been a regular customer of this çompany for many years and thought he might pay for the cleaning since I've been a good customer and the plumber didn't protect the carpet from sewer water. Jeremy passed me on to Michael for approval of paying for the carpet cleaning. Michael said if I could show proof of marks that were left behind or damage he would pay but otherwise it didn't matter to him that bacteria laden sewer water was left behind by the plumber's shoes! He was very unpleasant to the point of displaying traits of narcissistic rage. I had to end the conversation, it was clear that he would continue his arguing without trying to resolve the issue. Rapid First Plumbing lost a customer today and I'll be sure to spread the word to never use this company, ever! Would prefer to leave a zero star rating read more

My shower drain and tub drain (two different bathrooms) were completely clogged and flooding. I tried reaching my regular plumber who was unavailable to come out - he referred me to another who also couldn't come out that day but they referred me to Rapid First! 3rd time was a charm! Called in the morning - a technician was out within a couple hours....professional, helpful and even answered some questions I had about other things I wanted to do (remodel type things in the bathrooms). He fixed the clog no problem and is writing up a proposal for a couple of options for another job that I mentioned to him (more of an annoyance that I've been wanting to get fixed) and said I should receive that tomorrow or by Friday. I look forward to giving more business to them! Thank you Rapid First! read more

Hello, My property management company for my Apartments called Rapid First Plumbing to unclog my kitchen sink! first the office was quick to call me to notify me the time the plumbers would be here, and they showed up fast great Jalen and Bernardo were totally professional I felt comfortable with them in my home also they were very thorough the clog was cleared very quickly they cleaned up very polite I think all plumbers should be like this! Thank You, Tracy D. read more

I would NOT recommend this company. The only positive about this company is they arrived the same day I called. However, I was quoted a price to rebuild the main shut off and irrigation piping to resolve three issues I had. I was told they would be installing copper for the main line section and would replace all valves (total 3 and fixing the issue that caused the leak ) in the section for approx $1500.00. Estimated time for fix was two to three hours. On the day the repair was scheduled the tech had an emergency so they wanted to delay another day or they could send another tech. They sent another tech who arrived late due to the earlier issue. The person who arrived said he would replace the main shut off valve and a coupler which would take less than an hour because he would just cut the existing line and insert coupler and new shutoff valve for $1500.00. YOU HAVE TO BE KIDDING ME! The whole justification for the high price was that they would be rebuilding the line and replacing three valves and fixing the leak in the rebuild. This seemed like classic 'bait and switch' to me which is completely unethical. It clearly states on the work order a rebuild with replacement of valves. I clarified with the tech that he wanted to do less than what was originally discussed for the same money and when he confirmed, I immediately cancelled the service. To be fair, I did call the company to voice my displeasure and the lady I spoke with was very friendly and apologetic. She stated it was a misunderstanding between the two techs on what would be done, for what price. However, this means there is a breakdown in their communication between techs and the lack of detail on their written estimates to properly describe the work to be done. I did explain to the tech that arrived that there were three issues to be resolved not two and what I was told would be completed but he thought what I described was different than the work order. read more

It was a very stressful weekend because my hot water was leaking very bad. If you need work done on your hot water heater call Rapid First Plumbing and ask for Chue. He was very professional, curiosity and answered all my questions and educated me on the hot water heater and their staff was great. Very happy customer. read more

We have used this company multiple times over the last few years and each experience has been fantastic. Omar and Trey recently replaced a sewer line from the house to the street and completed the job in a very timely, professional manner. I will continue to use their services. I higher recommend them! read more

oilets in my upstairs bathrooms were plugged up. Tried for hours to snake myself with no success. Called Rapid First Plumbing and they were able to schedule to come out that same day. The technician was very polite, wore a mask, and booty. The technician, Joe, was equipped with the right tools and heavy duty equipment for the job at hand. Joe was very knowledgeable and provided me with a fair estimate before proceeding with the job. The final cost was within the amount estimated and was reasonable, but more importantly, the blockage was removed and both toilets are now flushing perfectly. Rapid First Plumbing will be the first plumbers I call for future jobs. read more

I usually never write reviews but this is one I had to write. Months ago we had Renaldo out and we had a previous company who told us we had to jackhammer our driveway etc. Well Renaldo came out and worked on snaking our pipes out for quite awhile. He did mention if he couldn't fix it there would be no charge! He continued and he brought out out a clump of tree roots (we have no trees in front) and the problem was fixed with minimal charge! He was fantastic! So today I find myself needing a Plummer again. Wendy (the person answering the phone) was friendly and so nice. She even told me where to go to save $15 off. I had been staring right at it. I love this company and if I could give it 10 stars, I would! read more

Travis was out this morning to resolve a sewer blockage in our Davis condo. We were all impressed by the ease of scheduling, the kind phone call from Jeremy (the office manager), and we were especially impressed by Travis's expertise, helpful advice and thoughtfulness. I hope we will not need a plumber again soon, but if we do, we absolutely know who to call! read more

A Rapid First Tech came to help my neighbors. I am extremely amazed to how inconsiderate and unprofessional he was. Not only did he block more than half of our driveway for over 5 hours, he emptied his wet vacuum on the street leaving debris behind. When I asked him to pick up the mess he made, he simply threw more trash on the ground and disregard me. Is this the type of customer service you guys provide? read more

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After my home warranty assigned me a plumber that didn't answer their phone, I reach out to Rapid First because I had heard from a neighbor that they're exceptional. Sure enough, the whole experience was perfect. Cheerful receptionist said they could send someone out immediately and less than an hour later my stopped up kitchen sink was fixed. Smooth, professional, painless, and affordable. Kudos to the team at Rapid First! read more

We have been so pleased with the service of Rapid First Plumbing over the years. Great customer service starting from the first phone call to the job completion. read more

Cheu was so awesome and timely! He called before arriving then proceeded to explain what was needed to be done to fix the food processor and sink. He worked quickly and was so detail oriented and considerate to everyone at home while he worked. We will definitely call Rapid First for any plumbing needs! read more

Two generations of my family trust Paula Swayne from Dunnigan and she just hit another one out of the ballpark--she got me in touch with rapid first plumbing. Their Ronaldo Orozco was so fabulous--professional, polite, gracious, trustworthy; left the site in such better condition than it had been, and mentioned their work is warrantied. Very fair price. Excellent service. This kind of peace of mind from a great service experience is priceless. read more

It's rarely a good day when you have to call a plumber, but I'm thankful that I have Rapid Rooter there when I need them. My landlord has used Rapid Rooter in the past because our yard has a lot of tree roots growing through the pipes and causing clogs. So, when my bathtub and toilet water levels began to rise as my washing machine was rinsing, I knew I had a problem. I called Rapid Rooter on a Saturday morning and spoke to Allison, who was super friendly. She said she would send someone out. It took a few hours for the Rapid Rooter guy, Jake, to arrive because he was on another call. He spent about an hour grinding the roots out of the sewer system, plunging the bathtub, and checking his work both with a camera in the pipe and by running water through the system. It ended up costing $164 (which was the price Allison quoted me on the phone), but they guarantee their work and are efficient. I give Jake a big thumbs up for explaining the situation at hand and for being friendly in his interactions with me. Rapid Rooter will always be the company I turn to if I have another plumbing problem. read more

I was referred to Rapid First by Pocket Plumbing, who was booked all day. My bathtub and shower were clogged and flooded my bathroom. Rapid First came out the same day and within the hour. Sci was friendly professional quick and I believe honest. I would definitely recommend Rapid First Plumbing. And kudos to Pocket Plumbing for the referral. read more

The technician that responded to my plumbing problem was very fast and friendly. Nice vehicle, well dressed and helpful. The reason for the three star rating is the strange company policies that did not allow him to actually come in the house to address the plumbing problem. I don't know how a plumbing company makes money when they're not allowed to bring equipment inside the house to fix the plumbing problem. I do most all my own work but did not want to deal with this clog which is why I called them and after they confirmed that they were unable to bring the machine into the house to unclog the drain they left without charging me. I proceeded to go get my own drain auger, remove the toilet, run the auger down the drain and clear the clog myself which wasn't horrible but it was tedious and dirty and I simply didn't want to do it myself. They could've made some easy money by dealing with a simple clog but chose not to. Three star rating for strange company policies that don't allow plumbers to actually fix plumbing problems inside a house. read more

This company was recommended by our usual plumber as they had no openings all month. Called in the morning, and we were given a time of 4-6 and they would call if there was an earlier opening. We got a call that someone was available and en route. 2 hours later, I called to check, and was told that there was an emergency and we still had our initial time slot. Called them back again at 6:30 and got the same story, but now they would come in the morning at 11. In the meantime, our problem worsened, spreading to another room. And throughout it all, no communication about the delays unless I contacted them. Very unprofessional practices and now we have a really extreme mess that could have been minimized with timely service. read more

We were dealing with a clogged toilet in our upstairs master bathroom. I assumed because of was upstairs that it was going to cost me an arm and a leg for them to possibly remove the toilet and fish out whatever was blocking it. I called and requested a quote because I'd never seen called a plumbing service before. I thought the quote was more than fair. He then asked if I was ready for service within 30 minutes!! They came over right away. Solved my problem quickly and efficiently. Then gentlemen then educated me on what he thought my issue was and how to avoid it in the future. He was in and out of my home in less than 15 minutes. And charged me about 20 dollars less than I was quoted over the phone! I'll be calling you guys again if I'm ever in need of your services. Thanks!! read more

Who loves a plumber? I do! We needed 3 new toilets installed because ours were older and wouldn't flush well anymore. I scheduled a time with Rapid First and Ronaldo arrived with a smile and happy attitude. He was great at his job, knowledgeable, clean, and helpful. He went above and beyond as there were issues with the toilets we had and the ones we bought but he made it all work. Thanks for the great experience! read more

I called them in the early afternoon for a non-urgent issue, and they were out and the problem fixed by evening. Very responsive! Ronaldo did a great job, answered questions my husband had (and he tends to have a lot of questions!), and was friendly, even to my dogs, who have to greet everyone who comes to the house. I will definitely use them again - keeping that business card handy! read more

These folks are lifesavers -- woke up with a clogged sewer drain and called them at 7:00 AM. They had a technician out within two hours who was able to quickly clear the line and get everything flowing as it should again. Super friendly staff, very professional, very helpful and reasonable rates. Highly recommended. read more

I had several dripping faucets and a slow draining tub in an old house. Chue went above and beyond to fix all the issues using some creative solutions. While it took a few hours, I am very happy with the completed work. read more

Called this morning with issues with our bathrooms being clogged up. They sent Steve out and he took care of our problem. He was very polite and listen to our concerns. He immediate knew what to do and took care of the problem. Thank you Steve!!! read more

Okay, you have heard it before, but hear it again. All toilets in the house backed up and was coming back out the tub. Yes, my morning business was now floating in the tub. I needed someone to come out quick to handle the issue and solve the problem right away. Many companies I called said "we can be there later today"...Not what I wanted. Yes, I am demanding as most may know, but Rapid Rooter handled it very quickly. I was told the technician would be out to my house in about an hour, and bam! There he was "On Time". (Master) Luke was my technician and he helped to diagnose the problem and went straight to work on it. He cleared out the main drain line and everything was flowing as it should. He even had me test it out multiple time to double/triple check the line was clear. I got to see the problem as he showed me what the issue was. Roots were getting into the line causing a blockage. Luke "Rooted" it out and cleared the lines in no time. This was my first time using Rapid Rooter, but will definitely not be the last. They are going into my book for helpful people to call. Pros: 1. Wore boot covers into my house to not get it dirty. (Much appreciated) 2. On time. 3. Reasonable Rates. 4. Quick diagnosis and repair. 5. Personable technician willing to educate. 6. Not having to shower/bathe in my *(&&(%! Cons: 1. I had to go back to work. Trust me, if you get (Master) Luke from Rapid Rooters, you will not be disappointed. read more

Had them out 4x in one month as I had two separate problems. Each time I was very pleased with the customer service I received on the phone when scheduling, communication of the appointment time and promptness of service. But the big star here is Troy. He really worked hard and I really appreciate his professionalism. I will continue to ask for Troy and have recommended him to my family members. Thanks everyone for getting us back in the flow! read more

Coming back from short weekend trip out of town, the last thing I needed was something to remind me why I even left in the first place. Well, that's exactly what happened when I came home from a short relaxing vacation to a leaking toilet. Granted, it wasn't over flooded with poop and other nasty stuff. It was just when I flushed it; water would just start seeping out and get all over the baseboards and cabinets. So I immediately get on Yelp and start searching for a plumber because this is the last thing I want to deal with at 11:30 p.m. after half a day of traveling. I came upon Rapid Rooter plumbing which happened to be open 24 hours. I was greeted by a friendly customer service rep, and I proceeded to give her all the information she needed only to find out that the previous owner of the house have had service done before (no, I am NOT Cynthia, thank you!). She informed me that a technician can come out that very night, but the hourly rate would be over $200, but if I wanted a technician come out in the morning, it'll be $164, not including parts. I chose the latter, obviously. The next day, the technician came out at the time frame promised. They called me prior to him coming to let me know he was on his way. Steve, the guy who came out, was very friendly. He assessed the damage within 5 minutes and gave me the cost of everything and then proceeded to fix my toilet immediately. He was done within maybe 15 minutes, and he did a good job of cleaning everything up for me. If anything in my house breaks again that requires a plumber in the future, I wouldn't hesitate to give Rapid Rooter a call again, even with the crazy hourly rate! I'd rather pay a large upfront cost than having to spend more money in the future for damages done if I don't get it taken care of immediately. read more

All other plumbers are pussy compared to Jeremy at Rapid Rooter Plumbing. If you're reading this, you have a situation you need handled. Guess what? I don't have a problem anymore. Because I called whatever their number is and shit GOT HANDLED. He also had a tool that was half the size of his van. In a horror flick, that van would come alive and kill you. Like really easily. Picture like, your car. THAT was the size just some random tool he had in his van. WHO HAS THAT KIND OF STUFF? Jeremy at Rapid Rooter Plumbing does. No, thank you Jeremy. read more

Toilets backed up and shower and tub backed up with waste water. Called Rapid First Plumbing on a referral from Pocket Plumbing. Office staff was courteous and the two technicians, Ronaldo and Raoul showed up with masks and put on booties before entering. Sewage blockage was cleared up, tub and shower sanitized. I can't say enough about their professionalism. They were both friendly and explained what was going on. I highly recommend this company. Added plus..they showed up timely read more

Our master bath toilet backed up into the shower. They come out in a very short time, did all the drain clean out and inspection. We made a second call a couple of weeks later for the same problem, again they came out in a jiffy. This time they found the problem and fixed it. The guys that were here were great, clean, courtious and knowledgeable. I would recommend this company to anyone. read more

We strongly recommend Rapid Rooter and plumber Charles Washington for their excellent service. Charles scoped our sewer pipe and carefully explained his diagnosis. He installed the new clean-out and repaired a root damaged pipe. You could tell he took great pride in his work. He was friendly, efficient, and experienced. A few weeks ago a neighbor- friend had Rapid Rooter come at night for an emergency sewer backup. Charles impressed me with his service then too. Their receptionist was wonderful to work with too. This is a five star company! read more

2ed time I have called out Rapid Rooter. Put in a call at 5 pm and was planning for next day service But no the dispatcher said we can be there in an hour. And right on time Luke showed up I showed him the clean out and away he went. About 40 min later clog is gone and all is cleaned up. Now for the best part the bill was 20.00 dollars cheaper than last time they came out. Luke you did a wonderful job and are a really nice guy. Ask for Luke and the force will be on your side. Thanks again for the great service. Mr. Bill read more

Great! I called them on a weeknight and 90 mins later we had a plumber at our home fixing our issue! We were very happy with the speed and efficiency of this company. The plumber who came to our house was so professional, knowledgeable and friendly. I highly recommend! read more

I have had a problem with a clogged pipe for months. I have had it snaked twice by another company the past couple of years and it still continue to clog. Christian came out and did his best to undo the clog, but it just wanted to show how stubborn it was. He didn't give up and had reinforcements show up. After multiple attempts and a snake getting caught, a camera was used and they found a hole in the pipe. If it weren't for the clog being so stubborn a camera may not have been used and the hole would have continued to go unnoticed. We made a decision to fix the pipe and put a clean catch in the same spot. I was extremely happy that the break was outside the house. Travis was awesome. After having the concrete cut, he took over and cut the pipe, put in the clean catch, cemented the area back up, removed all the old concrete and debris and it looks like nothing happened. It was reading the other positive reviews that made me choose Rapid Rooter and I'm extremely happy I did. And the overall cost was very reasonable. Oh, and the girls at the office who answered my multiple calls were very friendly and informative. read more