There was no hot water coming from the faucet in my bathtub. I called on Friday, 9/11/26, and Leo booked an appointment for today. Ivan is truly fabulous - he arrived exactly on time, diagnosed the problem, quoted the cost of the part and completed the repair quickly. He was very polite and kept me informed during the process. I'm very pleased that Ivan was able to come out on such short notice. Five Star did not charge a "weekend fee", for which I am truly grateful! read more

A new 5 star review for 5 Star. Our kitchen sink disposal started dripping yesterday afternoon. I was able to reach out during the evening and even at 9pm on a Friday night they were quick to respond. I set the appointment to replace the disposal with a new one for 12:30pm, and was contacted and informed that a service technician could be at our place between 10:00am and noon; he got here about 10:15 and was done before 11 AM. We continue to be impressed with the quality of service and workmanship with these visits. If you're looking for an excellent plumbing service, 5 Star gets my recommendation. read more

5 Star Plumbing - Water heater... - Plumbing Near Me - San Jose, California

Outstanding! Very impressed by 5 Star Plumbing and I am not related to them. I had a water valve leak and a mess on my hands. Excellent service from beginning to end - Jack the dispatcher and Adam who replaced the two water valves. They really live up to their name - 5 Star. read more

Technician: Adam was great. Friendly, respectful, confident, and easy to talk to. He gave me a straightforward quote for installing my water filter after assessing the materials and work that needed to be done given my specific setup. I would call Adam again for other projects. Price: I thought that the price was fair, about in the middle of what others gave me (who didn't ask any follow up questions and only gave me a range online). Company: I appreciated how quickly 5 Star replied to my questions and were able to schedule my appointment. They have techs available overnight for emergencies and worked with my night shift schedule to arrange for a 5pm appointment. read more

5 Star Plumbing - New Water filter faucet - Plumbing Near Me - San Jose, California

Called 5 star plumbing at 10p and within 30 minutes a plumber came out. Eze was our plumber and he was very professional and great at communicating what the issue could be, what he was going to do to assess the situation, and provided an estimate to one of his solutions. As he suspected- we had a backed up waterline and he handled it quickly. We also had water leakage on the floors and Eze found the root issue to that- being our toilet. Overall very impressed with the communication and response time from the company and Eze. read more

5 Star Plumbing - Backed up waterline - Plumbing Near Me - San Jose, California

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At 8 am requested flat rate quote (check/cash) to replace home's Pressure Reducing Valve (PRV) with in-kind brass and a new ball valve. Included photos with request (attached) of existing pull box (PB) that I cleaned (dirt/debris) to facilitate access. Soon after, received multiple quotes, 5 Star was first to respond and was much lower than others. Was available for service within 2-4 hours and agreed. At 11:00 a.m. Tech showed up but didn't know location was in a PB and that I had I requested all brass PRV and a new ball valve. Tech called boss and said it would cost more and did not have all brass PRV on-hand, would have to get. After some consideration, agreed to ~50% increase in cost, but still less than others. Work was finished by ~1:00 p.m. to my satisfaction. One less star rating is based on their less than ability (came up short) to fully understand what the customer wanted at the time the request was made. Thus, the reason why they quoted differently. Was this intentional, who knows? read more

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We were referred to 5-Star by our realtor based on his personal experience w/their plumbers. We had a clogged kitchen sink Fri night and wouldn't drain despite a DIY approach. We booked 5-star online and Ivan showed up this weekend on time, professional and ready to go. He quickly diagnosed it and unclogged it from the outside. Glad that it was a quick job especially being on a weekend! read more

Amir at 5 Star Plumbing was fantastic. Fair pricing, great communication, and super flexible with scheduling -- he even arrived earlier than expected to keep our project moving. He coordinated smoothly with my contractor, removed the old water heater, and installed a top-quality new unit with a thermal expansion tank the same day. Professional, efficient, and easy to work with. Highly recommend. read more

5 Star Plumbing - Old water heater. - Plumbing Near Me - San Jose, California

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Such great experience. Had an issue with one of the tubs and it was handled instantly! Appointment was between 8-10 and they were here about 8:15 and it is now 8:41 and they have been done for about 10 minutes now. The diagnosis was super quick, the estimate was quick ($400 for my repair) and the service was done well and quickly. Service was kind and informative through the entire thing. They had to solder at one point and they gave us a warning just in case the smoke alarm went off. Thankfully it did not. 10/10 will use again! read more

Called to have a technician come out to clear a clogged line. Told the individual I spoke with to please bring an extended line for clean-out, as standard length will not reach. Technician did not have a long enough line and could not clear my clogged pipe. He then said he could video camera it, which he did and found the line is clogged. I was charged $300 for this, and then the technician offered to hydro-jet my line for $1,500-$1,800. Needless to say, use this plumber's service with caution, I would provide a zero-star option if it were available. UPDATE: Hello Peter V, Of course you stand behind your technician's performance, the technician that completed my service was the following: Service completed by: Peter V. As stated, prior, I stand behind my honest and fair review. If I could rate you a 0 out of 5, I absolutely would. Respectfully, Blaine Crutchfield read more

**Edit---- after reviewing my invoice, I noticed there was no breakdown of fees. I requested this five times. I finally received it only to simply see that it reflected additional notes that the faucet was provided by me. The cost was a bit high for the time spent but, it's installed and over. ** I needed to have a faucet replaced in our kitchen sink. The quality of work is great and the value for the services, same day appointment is reasonable. Our Technician Eze was friendly, professional and helped me out. read more

5 Star Plumbing - This is the new faucet. Emigh Hardware carries them because our neighborhood was built in the 1940's and can't find at a box store. - Plumbing Near Me - San Jose, California

Our house drain backed up and flooded part of our house, including both bathrooms. We contacted 5 Star Plumbing because they have saved us in an emergency before. They sent out Ivan, who was initially scheduled to come out the next day, but he was able to come out to us, same day, within a couple hours of my call. Friendly dude. He also did a great job, explaining to us what the problems were, how he was going to fix it, and what everything would cost before he performed the needed repairs. He was very informative when answering our questions and providing suggestions moving forward. Plumbing repairs can be scary, and expensive of course, but thankfully we had a quality experience. read more

I requested a bath tub faucet replacement. I received a quick reply, with a same day response and an ETA of a couple of hours. I asked for an estimate for the job and was given a quote in the amount of $370; a cost I was OK with. I agreed to that cost and requested notification of ETA. I received a text message indicating the service person was on their way. The service person took a look at the faucet and almost doubled the price of the job.('$651.20). I was mortified. I questioned the cost increase and was provided a terse explanation. Realistically, no amount of explaining could justify the unreasonable inflation of cost. The guy was in and out of my house within 20 minutes. I won't ever use 5 Star Plumbing again. I will not recommend 5 Star Plumbing to anyone. The reason for the 2 stars - same-day service, notification of ETA, and he cleaned up after completion of the job. That's it. The absence of the other 3 stars - ridiculous inflated cost. The review process asks the question... What could improve? The best answer I have for that question...I should improve. I need to pay closer attention to the content of the negative reviews. I won't make that mistake again. read more

Benjamin did an outstanding job replacing my bathroom faucet! He was friendly, professional, and had exceptional work ethic. The whole job was completed in just an hour. If you need plumbing service, request Ben--you won't be disappointed. I highly recommend Five Star Plumbing for their trusted, reliable service! I will not use any other company. Only Five Star Plumbing. read more

5 Star Plumbing - Ben put in my brand new faucet. Looks terrific! - Plumbing Near Me - San Jose, California

I have an old house built in the late 1960's with original pipes every where. I had a slow draining bathroom sink that I tried to diy myself and broke the old rusted out p trap right off. Edris came by and put in the work. The pipes were being difficult but Edris was calm and cool and really took the time to find a way to make it work and he did. He even took the time to show me what was wrong, explained what he was doing and made sure I knew the cost before he started. Truly appreciate the great work and will for sure be recommending Edris and 5 Star Plumbing to friends and will for sure be calling them up again for future repairs and projects. Thanks again Edris and 5 Star Plumbing read more

My husband and I were looking for a reliable and affordable plumber to fix our water hose pipe and spigot, and I came across 5 Star Plumbing through their amazing reviews. They definitely lived up to their reputation! I called on a Sunday, and they arrived within a couple of hours with the necessary part ready to fix the problem. Their technician, Edris, was professional, experienced, friendly, and efficient. I truly appreciate the quick and excellent service. I would highly recommend 5 Star Plumbing to anyone looking for a reliable, affordable, and professional plumber! read more

Ivan was great, we had tough roots in our drains and he worked hard to remove them. He also got here within 90 minutes!

David came out to help fix our leak. He was professional and thorough with his explanation. Definitely recommend!

Eze arrived promptly and started the diagnostic and identity my leaky p-trap issue quickly. He is knowledgeable and get the issue fixed and even showed me videos the proper way to install the garage disposal. Highly recommend his services. read more

I had a rough start with this company, and I'll be honest, I was very frustrated at first. There were issues with communication, pricing, and I was left feeling overwhelmed and unhappy with how things initially went. But credit where credit is due--they came back and completely redeemed themselves. They followed through, fixed the issues, addressed my concerns, and made sure everything was done correctly. The toilet was repaired properly, the sink was completed, and they took the time to make things right. That matters. Anybody can have a bad day or a miscommunication, but not every company is willing to step up afterward and stand behind their work. They did. In the end, what could have been a terrible experience turned into one where I felt heard and taken care of. I respect a business that is willing to come back, own the problem, and fix it. read more

The team responded very quickly to my inquiry and was able to send someone out within an hour. Fixed two leaks in my kitchen sink at a very reasonable price. Definitely recommend. read more

Called 5 Star Plumbing because of an emergency leak at my rental property. They were able to get a technician out that same morning. The technician Ali came and began working on my plumbing issue in the bathroom. Ali was very transparent and visually showed me the issues that were occurring. He offered some recommendations at the end to which I'm highly considering. Thank you, Ali. read more

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Benjamin at 5 Star Plumbing did a great job fixing the expansion tank on my hot water heater and repairing the sprinkler backflow at the front of my house. He was professional, knowledgeable, and got everything taken care of efficiently. I really appreciate the quality work and would definitely recommend Benjamin and 5 Star Plumbing. read more

5 Star Plumbing - Sprinkler Backflow - Plumbing Near Me - San Jose, California

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David did a great job at replacing my garbage disposal and re-piped underneath my sink. Very quick and good customer service. FYI, service fee for a quote was $148, which seemed kind of high vs others who've quoted me for free. But I went with the service so it was included with the total. So it didn't matter to me. Overall, good experience. read more

we only have great things to say about this company. Ivan came out on Sunday and quickly identified problem and fixed it. we will only use them for our plumbing needs read more

I called 5 Star Plumbing when I dropped an earring down the sink in my bathroom. They came out almost immediately and we were so lucky to get Ivan the technician. Apart from being a great guy he was so knowledgeable and in no time at all my earring was recovered. Thank you so much Ivan. I would definitely recommend 5 Star Plumbing. read more

Does 5 Star install dog wash stations? Yes they do! This project involved installing new hot and cold water lines and drain. I highly recommend any of these professional plumbers. 5 Star has assisted with at least 5 projects in my home over the years and I am never disappointed. They are prompt, experienced, and communicate every step of the project often with same day service. Thank you 5 Star! read more

5 Star Plumbing - Henry and our new dog wash station - Plumbing Near Me - San Jose, California

Excellent service!! It's so helpful to be able to get someone to come out quickly. Benjamin is wonderful - professional, friendly, and obviously very skilled. I will calling 5 Star Plumbing whenever I have plumbing issues. read more

We had an emergency main water line leak at 11pm and had to have the city turn off our water. Called 5 Star plumbing and they had a tech, Ben, out first thing in the morning to diagnose and repair the leak. We had water running back within a few hours. Thanks so much, Ben, for the quick action and excellent service! read more

Water heater stopped heating on Friday afternoon. Was able to have 5 Star Plumbing come by the next morning. Diagnosed the issue and suggested there may be a warranty available from the company that installed the heater. This ended up to be correct. 5Star was prompt and professional. read more

My hot water heater went out. Called 5 Star Plumbing. They were able to get me a good deal on and new hot water heater and install it the next day after looking up replacement parts for our old hot water heater. The old model was 20+ years old so it was time for new one. David was our plumber. He was awesome!! He drained and put in the new hot water heater in no time at all. He was very professional and a great communicator about the new hot water heater. Definitely 5 Star lives up to the name. Thank you again David. read more

Benjamin was awesome and saved the day! I called, desperate, at 4:30am and was told they could get me someone at 8am. Benjamin arrived promptly and was so kind to me and my barky dogs. He immediately knew what to do and took care of the issue in about an hour. So grateful for his competency and nice demeanor! read more

I wanted to leave a quick review for this company - I've used 5 Star Plumbing a couple of times for small but urgent jobs, including fixing a water heater, solving a drain backup, and to replace leaking water supply valves. They've always been responsive, available on short notice, and had great communication throughout the work. Their technicians have always been professional, friendly and informative. Most recently Benjamin came out and quickly took care of those water supply valves that I had previously spent hours trying to deal with myself - thanks for the great work! read more

Water heater stopped working. Eze and Ivan (sp?) came out first thing the next morning, assessed the issues, (there were multiple), and by that evening I had a new water heater installed. They were quick, friendly, professional, and on top of things. 5-stars. :) read more

My water heater went out on Monday and I immediately called Home Depot. They were unresponsive. I then looked up other plumbers and called 5-Star Plumbing. They were very professional and sent a technician that afternoon. Edriz the technician worked diligently and installed the water heater that afternoon. Edriz was polite and professional and worked very hard resolving several issues we had i.e. replacing an old pipe and valve. I highly recommend this company and Edriz. read more

I had multiple leaks trying to install a manual anti syphon device myself. I called 5 Star Plumbing and they were able to come out the same day. David did a great job installing the valve. read more

Do no use them. They sent a technician to evaluate a Grey water back up. He cut a pipe and emptied the tank onto the ground. A reasonable plumber would have emptied the tank or had a collection system set up. 5 Star is refusing to clean the mess on my property caused by their employees negligence and I am now having to get it cleaned at my expense. Do not trust this company, they do not take responsibility for the negligence of their technicians. read more

Ivan showed up this morning for a main line clog in our building. He worked very hard for almost 4 hours and got everything fixed. He was very friendly and professional. We will definitely be calling them again for future plumbing needs. read more

5 star plumbing helped me in my urgent time of need. They were up front with the cost of what i needed and are very professional. Edris and 5 star plumbing made the process smooth and easy. Everything was done in a timely matter. I originally called another company prior to 5 start and immediately hung up when i noticed the caller was AI. Thank you 5 star for your service. Please don't ever go to AI to handle your calls. I will always refer 5 star plumbing to my friends or family read more

We called this plumber out for multiple issues around the house: a clogged toilet in our guest bathroom and two leaks--one at the bathtub faucet and one at the kitchen sink where water was leaking onto the counter surface. Starting with the clogged toilet: they charged about $320 after tax (roughly $290 before tax) to unclog it. The toilet was fixed, and while the price wasn't outrageous, it felt a bit high for what appeared to be a fairly straightforward unclogging. The more frustrating part was the leaks. For both the bathtub faucet and the kitchen sink, the plumber essentially dismissed the issues entirely, telling us, "We don't do these anymore" and that we would "just have to replace it." They were unwilling to help with repairs, unwilling to be part of the replacement process, and didn't offer any meaningful explanation or guidance on next steps. Throughout the visit, the plumber's tone was condescending and dismissive. Instead of feeling helped or informed, I was left feeling like calling a plumber for actual plumbing issues was somehow a mistake--which is unacceptable when you're paying a professional for help. I'm giving two stars instead of one only because the toilet was ultimately fixed. Based on this experience, I wouldn't call them again or recommend them if you're looking for a plumber who is collaborative, helpful, or willing to explain your options. read more