If only every lab experience could be like this -- seriously, wow…read more We came to Evan Howell Lab in Altamonte after my brother had labs ordered by his specialist, and I honestly didn't expect things to move this smoothly. Located within the hospital/medical plaza area, it was super easy to find and surprisingly efficient from start to finish. From check-in to completion, the whole visit took about 25 minutes total -- and that included maybe a 10-minute wait at most. Once they called him back, the lab draw itself was done in under five minutes. The staff worked quickly but still stayed professional, kind, and organized, which made the experience feel seamless. As someone who works in the medical field, I don't see this level of efficiency very often, so I truly appreciated how well everything flowed. No chaos, no long lines, no confusion -- just a smooth, well-run process that respected everyone's time. Honestly, this might be my new go-to lab location anytime labs are needed throughout the day. Fast, efficient, and stress-free -- definitely an experience worth recognizing.

I've been to this lab several times over the past couple years for normal labs, and, after a couple…read more"bumps" in the paperwork and wait times, the process has improved. Prior to Covid, everyone waited for their appointment in the small sitting room. Now, check-in and chairs for waiting are set up just a few steps away from the elevator stops on the second floor. At the desk, you need to provide your picture ID and insurance card. If you have the script for the blood draw, you hand it over at this time. The AdventHealth employee will point where your signature is needed and inform you kindly that you will be called in a short time. When you're name is called, you walk down to the suite, enter, and hand over the paperwork you initially completed. The wait is short before being called and instructed which room to head to. This is a small office, so no fear of getting lost! Every phlebotomist has been kind and has made drawing blood less difficult (because, who really enjoys these appointments?!?). Online or app scheduling for an appointment is convenient and worked well for me. However, I have also found that when walk-in's are welcome (check the status on the app or online), I've experienced reasonable wait times. I found the whole process fairly easy to work with and have experienced good service here.

I appreciated the check in process where I just scanned my ID. I arrived at 938 for a 940 appt but…read morewasn't called back until 955 or so. The person who helped me was very nice I let her know I was a little nervous and she let me have my boyfriend come back and took me to a reclining chair in the back so that I didn't get faint. She mentioned I needed to do a stool test but said I couldn't do it there but didn't elaborate on what I needed to do to complete it . So Im waiting for my doctor to explain but not sure if I needed a sample cup or something from them. After the blood draw she left me to do the urine sample and stated to place it on top of the black cabinet. I appreciated her begging patient with me as this isn't a fun process for anyone!

Came to this location since mine was closed through November 11th. Isabella was my tech and she did…read morea fantastic job. I had a lot of vials to do and she was so careful that my arm didn't even bruise afterwards! I made my appointment online and I was seen on time and was on my way to some much needed breakfast!

They seem to have changed their policy. I don't know that specifically but my experience there the…read morelast the two times has been very different. It's back to getting there and checking in, a few minutes later, they take your blood and you're out of there What hasn't changed is their staff. They are all exceptional. I rarely even get a bruise

Customer service:1 star Communication : 1star…read more If you are coming here to have the worst experience in the medical field you are at right place & this is for you. We were told to report in 1hr before our check in time to take a glucose drink. Instead we were later then told to wait until check in time. In all my life in working in the medical field to receive no treatment this is probably the worst. I received better medical treatment on military facilities. Better improvement would perhaps have a front of house person communicate with clients, instead your left with a soulless kiosk. Staff can speak kindly but instead your left with a rude person with a heavy NYC accent to tell everyone to * kick rocks * just because she cant handle the flow of clients walking in, its crazy how lazy of a mind set to come into work and actually have to work.

I have only been going here for a year but the ladies that work here are great! I had been having…read moretrouble with massive bruising and pain when I have my blood drawn and since I've been going here there is hardly ever any bruising. They are quick, efficient and really good with hard sticks.

This is the only lab I go to for getting my blood drawn. I recommend making an appointment online…read more I always go around 7:30am and I never have a wait. The staff is helpful and professional and good at what they do.

The standard run-of-the-mill lab experience. It was neither horrible nor fantastic. It was,…read morehowever, simple, efficient and quick. I was able to schedule my appointment on-line. They suggested arriving 15 minutes early...I was about 25 minutes early. There was 1 other person waiting. There are 2 electronic check-in kiosks. I checked myself in and the system offered me to reschedule to the appointment 15 min earlier than mine and I accepted. Why not? In that short time window, the person before me was in and out, then I was called in. I have no idea if we started by the new appointment time but I was definitely finished before my original appointment time. The Tech was straight to the point. Boom, bam and done. Now I await for the results to be uploaded to the Patient Portal. Real quick before I go...who else knew that Walgreens had a whole LabCorp inside?? Yep, this location is inside of the Walgreens, in the back where you would find the Pharmacy.

I went here today because my appt at another location (E Colonial) was canceled with no notice. I…read moreshow up here (a 30 minute drive for me each way from my house) just to find this place is ALSO closed with no notice. I spoke with a pharmacist and he said sometimes the place just randomly closes down when other places are busier due to staffing issues. I'd be fine with it if they'd inform me but BOTH times I just stood there staring at a "closed sign". I've now attempted TWICE to get my bloodwork done. Fool me twice and shame on me, right?

I was told it would take 11/2 days to get results. Called at that time and nothing. Called the…read morenext day and was told they would most likely have results by 9 that night or at very latest the following morning. Still no word or even a call of apology that they did not do what they said. Meanwhile I missed out on starting early treatment protocols. I went to another lab and paid less and got results immediately. I understand it is busy with the labs but don't promise something you can't deliver - I would have chosen another option if I was told they really had no idea when the results would be there. I will never go back to this lab. The few stars are because they did answer the phone when I called.

Went here for a drug test late afternoon. Had no wait, signed up online so all the information was…read morestore didn't have to fill anything out just needed my photo ID. It was a fairly small place with a couple offices and a couple rooms. Love that it was fast and convenient and they sent the results right away!

If only their lab techs would get there on time. And some specific bloodwork has to be done at…read moreexactly 8am. The lab needs to open at 7:30am.

The phlebotomist with the black and red hair needs more training in dealing with patient care. I…read morecouldn't do my drug screen there and she just said that I couldn't do it. No reasoning or anything. On top of that she did not confirm my full name and date of birth which you are supposed to do when collecting any labs. This can cause so much more errors especially since they deal with so many patients a day. She was also rude just the way she said things. Manager please look into this as I'm sure I am not the only one this happens to.

This is the best "we'll-stick-a-needle-in-your-arm-draw-your-blood-and- have-you-pee-in-a-cup"…read moreestablishment you can possibly imagine - it is right in line with my previous experience about 6 months ago (but I'm not sure why I didn't write a review!) Young man who's busy working but took the time to look up, acknowledge you as a fellow human-being, greeting you warmly with a smile? Unheard of in this day and age, right? You'll find it here! I arrived 10 minutes early, checked in on one of the couple of stations they have (easy-piecey), and right on my appointment time, was directed to the secondary area, where after checking in with a human, I sat in that rather crowded waiting room. The wait there was between 5-7 minutes, at which time Lola called my name. She, too, is friendly, and EFFICIENT! Even though I've had needle pokes that were less painful, the way she works with both hands while inserting different tubes and applying labels to each was a juggling act that's awesome to behold! I gave her and the whole experience a sparkling endorsement. I'm not sure if all Quest locations are like that, or even whether everyone at this location is as good (although, judging from other recent reviews, the answer seems to be in the affirmative), but THIS experience is exemplary. P.S. Oh I DID write a review previously! Two stars, but that was for a visti a year ago! I do recall the one from June/19 was good. Perhaps they really took what I wrote to heart!

I want to report an issue and find management contact info to get a resolution? There is no…read moreresolution to the huge blood bruise on my arm. The tech was impersonal and I don't think she ever made eye contact with me. What she did to my arm is unacceptable! She shouldn't be treating patients!!

Advent Health is our leading health service in our family. The lab Oviedo is quick and very…read moreaccurate with how they do their job.

Needed bloodwork done before my next primary care visit next week. Woke up at 6 am with that on my…read moremind this Saturday, went online, and quickly found this lab down the road. Made an appointment for just an hour away and got ready. Arrived with ten minutes to spare. They are immediately to the right when you walk in through the front entrance. Walked in, was quickly welcomed in, and the nurses quickly got me prepped for my bloodwork. They took the tubes necessary and I was on my way. A+ service and everyone was professional and friendly.