If only every lab experience could be like this -- seriously, wow…read more We came to Evan Howell Lab in Altamonte after my brother had labs ordered by his specialist, and I honestly didn't expect things to move this smoothly. Located within the hospital/medical plaza area, it was super easy to find and surprisingly efficient from start to finish. From check-in to completion, the whole visit took about 25 minutes total -- and that included maybe a 10-minute wait at most. Once they called him back, the lab draw itself was done in under five minutes. The staff worked quickly but still stayed professional, kind, and organized, which made the experience feel seamless. As someone who works in the medical field, I don't see this level of efficiency very often, so I truly appreciated how well everything flowed. No chaos, no long lines, no confusion -- just a smooth, well-run process that respected everyone's time. Honestly, this might be my new go-to lab location anytime labs are needed throughout the day. Fast, efficient, and stress-free -- definitely an experience worth recognizing.

I've been to this lab several times over the past couple years for normal labs, and, after a couple…read more"bumps" in the paperwork and wait times, the process has improved. Prior to Covid, everyone waited for their appointment in the small sitting room. Now, check-in and chairs for waiting are set up just a few steps away from the elevator stops on the second floor. At the desk, you need to provide your picture ID and insurance card. If you have the script for the blood draw, you hand it over at this time. The AdventHealth employee will point where your signature is needed and inform you kindly that you will be called in a short time. When you're name is called, you walk down to the suite, enter, and hand over the paperwork you initially completed. The wait is short before being called and instructed which room to head to. This is a small office, so no fear of getting lost! Every phlebotomist has been kind and has made drawing blood less difficult (because, who really enjoys these appointments?!?). Online or app scheduling for an appointment is convenient and worked well for me. However, I have also found that when walk-in's are welcome (check the status on the app or online), I've experienced reasonable wait times. I found the whole process fairly easy to work with and have experienced good service here.

I don't expect to make friends at a lab. I did think they were pleasant and professional. I have…read morealways been a difficult puncture for blood draws. The phlebotomist was patient with me as she did her job. The office staff was friendly enough and my paperwork was correct. Scheduling and check in was private and as expected. I will go there again. It is close to my home. I am someone who is able to walk and speak for myself. I'm sure there are others who are not able, who do not have a good experience as ambulatory offices are not designed for them.

Came to this location since mine was closed through November 11th. Isabella was my tech and she did…read morea fantastic job. I had a lot of vials to do and she was so careful that my arm didn't even bruise afterwards! I made my appointment online and I was seen on time and was on my way to some much needed breakfast!

Nicki was like a ray of sunshine in an otherwise dark and dreary place…read more Walking in there, you immediately feel a low vibe. I'm not sure if they're allowed to play some music (at least in the waiting room) but sheesh, it's depressing in there. No color, super minimal (if any) decorum, just white walls. In a space where many people already feel uneasy, I wish they would try to brighten it up a bit. Anyway, with my appointment, getting called back was pretty quick but then I had to wait in blood drawing area because the first lady couldn't find a vein. She seemed pretty spaced out and I wasn't actually too comfortable with her jabbing me. Nicki then came back and knocked it out quick! She was very kind and knowledgeable. We need more Nickis at places like that!

Horrible customer service and extremely rude. I went in for…read morean appointment from the moment she sat medial she was rude and unhelpful. Demanded I pay at the blood draw area which is unsanitary.

I have only been going here for a year but the ladies that work here are great! I had been having…read moretrouble with massive bruising and pain when I have my blood drawn and since I've been going here there is hardly ever any bruising. They are quick, efficient and really good with hard sticks.

I never book a appointment. I just walk in and it is quick and easy and the ladies there have…read morealways been so nice! My favorite lab in town without a doubt.

The standard run-of-the-mill lab experience. It was neither horrible nor fantastic. It was,…read morehowever, simple, efficient and quick. I was able to schedule my appointment on-line. They suggested arriving 15 minutes early...I was about 25 minutes early. There was 1 other person waiting. There are 2 electronic check-in kiosks. I checked myself in and the system offered me to reschedule to the appointment 15 min earlier than mine and I accepted. Why not? In that short time window, the person before me was in and out, then I was called in. I have no idea if we started by the new appointment time but I was definitely finished before my original appointment time. The Tech was straight to the point. Boom, bam and done. Now I await for the results to be uploaded to the Patient Portal. Real quick before I go...who else knew that Walgreens had a whole LabCorp inside?? Yep, this location is inside of the Walgreens, in the back where you would find the Pharmacy.

I went here today because my appt at another location (E Colonial) was canceled with no notice. I…read moreshow up here (a 30 minute drive for me each way from my house) just to find this place is ALSO closed with no notice. I spoke with a pharmacist and he said sometimes the place just randomly closes down when other places are busier due to staffing issues. I'd be fine with it if they'd inform me but BOTH times I just stood there staring at a "closed sign". I've now attempted TWICE to get my bloodwork done. Fool me twice and shame on me, right?

I was told it would take 11/2 days to get results. Called at that time and nothing. Called the…read morenext day and was told they would most likely have results by 9 that night or at very latest the following morning. Still no word or even a call of apology that they did not do what they said. Meanwhile I missed out on starting early treatment protocols. I went to another lab and paid less and got results immediately. I understand it is busy with the labs but don't promise something you can't deliver - I would have chosen another option if I was told they really had no idea when the results would be there. I will never go back to this lab. The few stars are because they did answer the phone when I called.

Went here for a drug test late afternoon. Had no wait, signed up online so all the information was…read morestore didn't have to fill anything out just needed my photo ID. It was a fairly small place with a couple offices and a couple rooms. Love that it was fast and convenient and they sent the results right away!

The phlebotomist with the black and red hair needs more training in dealing with patient care. I…read morecouldn't do my drug screen there and she just said that I couldn't do it. No reasoning or anything. On top of that she did not confirm my full name and date of birth which you are supposed to do when collecting any labs. This can cause so much more errors especially since they deal with so many patients a day. She was also rude just the way she said things. Manager please look into this as I'm sure I am not the only one this happens to.

This particular Labcorp is located inside the Walgreen's on 17-92. I had to make an appointment for…read morea routine blood work and it seemed that all the other locations were booked for weeks out. I was able to get an appointment at this particular location the following Tuesday at 11:00. Let me start off with a personal complaint. This whole fasting from 10:00 the night before with no food or liquid until 11:00 was not easy. Oh well, the cost of trying to stay well. I got here pretty early, probably a bit over an hour before my scheduled appointment. It was already a line of people here, so we're here for the Walgreens Pharmacy and getting flu shots or vaccinations and then there was me. I had to check in using their quick check-in kiosk and then I waited. While I waited, I did a bit of shopping in the Walgreens and picked up some things at while I might not necessarily need, I will need soon enough. Pretty much razors and whatnot that I found that a better price point than I would find in a supermarket. I will give it this, I was brought in before my scheduled time and while I would not say that they were overly friendly, she drew the blood necessary and I was happily on my way before my scheduled 11:00 appointment.

I don't think I will ever utilize Quest again if I can help it…read more I had need of a routine blood panel and also to pick up a specimen kit for my little girl. It seems pick up and drop off should be simple, but to be safe I tried calling the lab to ask if I needed an appointment to pick up the kit. The system has no option to speak to a human. Literally. If you press 0 the response is, "I understand you'd like to speak to a representative, HOWEVER xyz." Very unhelpful. So I made an appointment and waited for 30 minutes past my appt time before I had to leave to go back to work. I did that not once, but twice. Two attempts on two different days just to pick up a kit. You would think I could've just asked a person at the clinic whether they were able to give me a kit, but no. Quest has revamped their model so that you are completely blocked off from any interaction with a human until they call you back. There is no window to speak with anyone. Just tv screens and a fogged door. And even once you're back, there are no check out counters any longer. It's only phlebotomists and the phlebotomists are expected to handle your insurance information, etc. When I got in for my routine bloodwork this morning and asked if she'd be able to give me a kit while I was there, she said no because she's only allowed 10 minutes with each patient and that would take longer than 10 minutes. It feels like a complete factory in there. The worst part is the tv in the waiting room that plays a series of messages. Every 5 min or so it played a message that if you're blind or visually impaired, you can swipe 3 fingers across the check in screen or something like that. Don't you think that if a patient is visually impaired they're going to be able to navigate that clinic without access to guidance from a staff member? They're just going to stand in the waiting room until that TV message comes back around? Thats not accessibility. This business model is gross. After I left this morning I called Advent Health outpatient labs and within 2 min was on the phone with a human being who told me to just pop by to pick up the kit and pop in when it's ready for drop off. SO SIMPLE. I'll be using them exclusively moving forward. If companies ever wonder why businesses like Advent are so prevalent, this is why. Don't take the humanity out of your business model.

I scheduled my annual biometrics screening at this location for a 7:30 am slot this morning. I…read morearrived 5 minutes prior to my appointment and signed in so very easily using their electronic device up at the front. There are two available. The screens were big and clear and the instructions were straightforward. It was only maybe 2 minutes until the gentleman at the window called me back to the first desk behind the door. He briefly confirmed who I was and let me know what they would be doing today- blood pressure, height, weight, waist circumference and blood draw. I took another seat in a second smaller waiting room. About 7:36 am is when a lovely lady called me back. I wish I had gotten her name because she was awesome! My appointment was super quick, but we fit in some casual, fun conversation. I want to give everyone a head's up- if you come to this location and a petite woman with the most amazing dark curly hair and an island accent calls you back, you are in luck, my Friend. I swear she was like an angel. I don't MIND getting my blood drawn, but it isn't my most favorite thing to do. She found my vein super quick.... I literally did not feel ANYTHING. I've had some terrible past experiences, but this lady deserves an award. I would highly suggest this location for anyone.

Needed bloodwork done before my next primary care visit next week. Woke up at 6 am with that on my…read moremind this Saturday, went online, and quickly found this lab down the road. Made an appointment for just an hour away and got ready. Arrived with ten minutes to spare. They are immediately to the right when you walk in through the front entrance. Walked in, was quickly welcomed in, and the nurses quickly got me prepped for my bloodwork. They took the tubes necessary and I was on my way. A+ service and everyone was professional and friendly.