I don't think I will ever utilize Quest again if I can help it. I had need of a routine blood panel and also to pick up a specimen kit for my little girl. It seems pick up and drop off should be simple, but to be safe I tried calling the lab to ask if I needed an appointment to pick up the kit. The system has no option to speak to a human. Literally. If you press 0 the response is, "I understand you'd like to speak to a representative, HOWEVER xyz." Very unhelpful. So I made an appointment and waited for 30 minutes past my appt time before I had to leave to go back to work. I did that not once, but twice. Two attempts on two different days just to pick up a kit. You would think I could've just asked a person at the clinic whether they were able to give me a kit, but no. Quest has revamped their model so that you are completely blocked off from any interaction with a human until they call you back. There is no window to speak with anyone. Just tv screens and a fogged door. And even once you're back, there are no check out counters any longer. It's only phlebotomists and the phlebotomists are expected to handle your insurance information, etc. When I got in for my routine bloodwork this morning and asked if she'd be able to give me a kit while I was there, she said no because she's only allowed 10 minutes with each patient and that would take longer than 10 minutes. It feels like a complete factory in there. The worst part is the tv in the waiting room that plays a series of messages. Every 5 min or so it played a message that if you're blind or visually impaired, you can swipe 3 fingers across the check in screen or something like that. Don't you think that if a patient is visually impaired they're going to be able to navigate that clinic without access to guidance from a staff member? They're just going to stand in the waiting room until that TV message comes back around? Thats not accessibility. This business model is gross. After I left this morning I called Advent Health outpatient labs and within 2 min was on the phone with a human being who told me to just pop by to pick up the kit and pop in when it's ready for drop off. SO SIMPLE. I'll be using them exclusively moving forward. If companies ever wonder why businesses like Advent are so prevalent, this is why. Don't take the humanity out of your business model. read more

I scheduled my annual biometrics screening at this location for a 7:30 am slot this morning. I arrived 5 minutes prior to my appointment and signed in so very easily using their electronic device up at the front. There are two available. The screens were big and clear and the instructions were straightforward. It was only maybe 2 minutes until the gentleman at the window called me back to the first desk behind the door. He briefly confirmed who I was and let me know what they would be doing today- blood pressure, height, weight, waist circumference and blood draw. I took another seat in a second smaller waiting room. About 7:36 am is when a lovely lady called me back. I wish I had gotten her name because she was awesome! My appointment was super quick, but we fit in some casual, fun conversation. I want to give everyone a head's up- if you come to this location and a petite woman with the most amazing dark curly hair and an island accent calls you back, you are in luck, my Friend. I swear she was like an angel. I don't MIND getting my blood drawn, but it isn't my most favorite thing to do. She found my vein super quick.... I literally did not feel ANYTHING. I've had some terrible past experiences, but this lady deserves an award. I would highly suggest this location for anyone. read more

Quest Diagnostics - Clean waiting area - Laboratory Testing Near Me - Longwood, Florida

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Easily made and paid for a lab draw appointment online. I showed up early, went inside and checked in. Within minutes I was called up to confirm my information. Then not even a minute passed and I was asked to an exam room. Tourniquet, alcohol swab and blood draw within 1 minute. Daniel was so fast!!! Got my cotton swab taped on and I was done. So simple. So easy. Social distancing precautions being observed. Floor clearly marked and chairs widely spaced. Five stars for: Courteous service, allowing me to come 45 min early and get served right away, providing a safe environment, Respecting my privacy, and being great with a needle (but, I do have good veins). read more

This is the best "we'll-stick-a-needle-in-your-arm-draw-your-blood-and- have-you-pee-in-a-cup" establishment you can possibly imagine - it is right in line with my previous experience about 6 months ago (but I'm not sure why I didn't write a review!) Young man who's busy working but took the time to look up, acknowledge you as a fellow human-being, greeting you warmly with a smile? Unheard of in this day and age, right? You'll find it here! I arrived 10 minutes early, checked in on one of the couple of stations they have (easy-piecey), and right on my appointment time, was directed to the secondary area, where after checking in with a human, I sat in that rather crowded waiting room. The wait there was between 5-7 minutes, at which time Lola called my name. She, too, is friendly, and EFFICIENT! Even though I've had needle pokes that were less painful, the way she works with both hands while inserting different tubes and applying labels to each was a juggling act that's awesome to behold! I gave her and the whole experience a sparkling endorsement. I'm not sure if all Quest locations are like that, or even whether everyone at this location is as good (although, judging from other recent reviews, the answer seems to be in the affirmative), but THIS experience is exemplary. P.S. Oh I DID write a review previously! Two stars, but that was for a visti a year ago! I do recall the one from June/19 was good. Perhaps they really took what I wrote to heart! read more

I am 7 months pregnant and I had to do a three hour glucose tolerance test. I was hungry and tired from fasting and having insomnia the night before, and morning sickness prior to the test. (Pregnancy... am I right?!?) In case you don't know, for this test you can't eat, you have to drink a nasty drink, and you have to have your blood drawn 4 times. My blood was taken by Lissette, and she was not only an expert in her field; she was so kind and helpful explaining the process to me. I have very difficult to find rolling veins. She didn't miss. She talked to me through the process which made me feel so comfortable. Despite this particular location not having a room for me to lay down in. She found one for me. I was able to relax and put my feet up in a comfortable chair. Other staff members who I wasn't even a patient of checked on me. Kishara got me some water, and Vanyce stopped by to make sure I was comfortable. I really appreciate these ladies more than I can say. Their care and kindness makes me emotional to think about. Quest, I hope you understand how blessed you are to have these women!! They make your brand! If I/my family ever needs lab work in the future, as long as they are here, we will come here too. Please honor them and recognize them! read more

Two star for the admissions lady who's a bad professional Two times there and two times I feel They are doing me a favor read more

I've been going to this location for many years, I had an appointment last week, & the night before my appt., I received an email saying your upcoming appt., on so & so date has been canceled due to building maintenance, we apologize for the inconvenience? I went up there anyway, thinking that it might be a mistake & sure enough, there was not one car in the parking lot. I came back home made another appt. for next Tuesday, August 3rd, & just received the same notice, that the appt. has again been canceled due to building maintenance. Im wondering whats going on? I cannot connect with a live human to see whats going on?? Has this happened to anyone else, or does anyone know whats going on? So frustrating, Im going to have to cancel my Dr. appt again, because I would like him to have my lab results in front of him when I go to see him? read more

Don't bother going here without an appt. They are rude and can't give an estimate on wait time. It could literally be a 6 hour wait and they won't tell you. read more

Disgusting smell and full of people. I had appointment and was told 25 minutes but was so sick by the horrible smell and headache I walked out. Dirty and rude staff. NO way did I trust this facility. I'm going to Lab Corp never had an issue! read more

I came here to get some test done for the doctor and barely had to wait and everyone was pretty friendly but the best part is when i got sent to eat as much as possible to measure my sugar levels. read more

After being stuck 5 times at the doctors office with no success we were sent to Quest! Kelsey took one look at my arm and got it right away! I will make sure to come to her for every lab test! Thank you!!! read more

Ok, so let's be honest here! No one likes to go get lab work done... but with that being said, I have to say this place is always organized and the flow of the place goes well from check in time, wait time, then lab work, no matter how slow or busy it is. But what makes this place review worthy for me, is a certain lady by the name of Judy. She is the most friendliest, and most joyful person I have met!! She explains to me what I'm getting done, and is always full of smiles! Whenever I get my blood drawn, it is rare for nurses to find my veins, so I usually get pricked and probed, and then it just hurts and doesn't make for a good experience...But not with Judy!!! She just magically sees my veins and I barely feel the needle. Not only that, but she also likes to hum... I swear every time that I go there now, I don't even mind going, because her humming is so soothing, and relaxing, i just close my eyes, and feel like I'm totally somewhere else having some kind of a spa therapy. read more

The people that work here are very nice and know what they are doing, I have been to several different locations and thus far I have never had such a great experience as I had today! read more

Went today for a drug screening and the attendant that escorted me to back said I was walking too slow, no consideration or people skills.. maybe she should be more empathetic. I don't have to tell her my medical history why I couldn't walk fast. Then I gave her back the pee cup and she asked why I had to pee all over the cup.. I didn't really believe there were people out there that were so rude. I wanted to complain today on 12/10/2018.. but everyone needs a job, I just hope this review gets to them and they are more professional and considerate. Please also be more patient with all the people that come in, everyone has their health issues. I'm not elderly and I look healthy but that does not take away the fact that people need to be rude. read more

No wait. Friendly staff. Clean. Professional. What more could I ask for? Being that I was here for a Pre-Employment drug test, it was even free! read more

Yesterday I had to have a 3 hour glucose test done. I had already attempted the test at the Altamonte location and had a horrible experience. The Longwood location was much cleaner and the staff were very nice. I was a walk in but didn't have to wait more than 30 minutes to be called to the back. Amy J was the woman who drew my blood over the course of my test. She was extremely pleasant and gentle. If I ever have to do this horrid test again, I will make sure Amy is working! My experience at the Longwood location was much better. If you are looking for a Quest location, go here. read more

I had a 3PM appointment for routine blood work. It's now 3:10, and I'm in the car. They were fast, courteous, and professional. Tiffany does a quick and painless blood drawl. I am terrible about taking care of this kind of stuff, but this was far less intrusive than I expected. Thanks, Tiffany and Quest! read more

Front desk receptionist was not very friendly. I have difficult veins, but they hit them on the second try, which for me is great! I like that you can make an appointment on-line. Also, after I like to get breakfast at Max and Meme Cafe. read more

Always prompt getting in and the staff is very courteous and friendly. What more could you want? This is the best location I have been to in Seminole or Volusia counties. read more

Best time to go in is mid morning on Wednesday. Darlene does the Best Blood draws with No bruising!

Clean, efficient and friendly. Getting blood drawn is not a pleasant experience but they make it as effortless and painless as it can be. I wouldn't consider going anyplace else for lab work. read more

Do you guys actually pick up the phones? I've been calling for the past hour during your business time.

We made an appointment for our 8 year old daughter to have her blood drawn and didn't have to wait long at all, 15-20 min. The staff was friendly and understanding. We called the day before to inquire about a device used on kids when getting their blood drawn, "Quiggles", and thank goodness they had it!! The vibration around their arm distracts them from the procedure. Lisa Cox was the nurse attending our daughter and she was wonderful!! Funny, gentle and patient. We were so grateful because I think we were more nervous than our daughter was, so thank you Lisa, for easing our fears!! read more

I needed to get drug tested for a new job..when I arrived no one was the front desk..4 minutes waiting a lady saw me and didn't even greeted me..10 minutes go by and I ask her if anyone was going to help me, she gave me this look like I was bothering her. Anyways, very rude staff..people that worked on the back where also not too friendly. Poor or non customer service skills. read more

They did an amazing job with my 4 year old. So quick, incredibly sweet and made him feel as comfortable as they possibly could. Extremely impressed!!! read more