Customer service:1 star Communication : 1star…read more If you are coming here to have the worst experience in the medical field you are at right place & this is for you. We were told to report in 1hr before our check in time to take a glucose drink. Instead we were later then told to wait until check in time. In all my life in working in the medical field to receive no treatment this is probably the worst. I received better medical treatment on military facilities. Better improvement would perhaps have a front of house person communicate with clients, instead your left with a soulless kiosk. Staff can speak kindly but instead your left with a rude person with a heavy NYC accent to tell everyone to * kick rocks * just because she cant handle the flow of clients walking in, its crazy how lazy of a mind set to come into work and actually have to work.

Nicki was like a ray of sunshine in an otherwise dark and dreary place…read more Walking in there, you immediately feel a low vibe. I'm not sure if they're allowed to play some music (at least in the waiting room) but sheesh, it's depressing in there. No color, super minimal (if any) decorum, just white walls. In a space where many people already feel uneasy, I wish they would try to brighten it up a bit. Anyway, with my appointment, getting called back was pretty quick but then I had to wait in blood drawing area because the first lady couldn't find a vein. She seemed pretty spaced out and I wasn't actually too comfortable with her jabbing me. Nicki then came back and knocked it out quick! She was very kind and knowledgeable. We need more Nickis at places like that!

If only every lab experience could be like this -- seriously, wow…read more We came to Evan Howell Lab in Altamonte after my brother had labs ordered by his specialist, and I honestly didn't expect things to move this smoothly. Located within the hospital/medical plaza area, it was super easy to find and surprisingly efficient from start to finish. From check-in to completion, the whole visit took about 25 minutes total -- and that included maybe a 10-minute wait at most. Once they called him back, the lab draw itself was done in under five minutes. The staff worked quickly but still stayed professional, kind, and organized, which made the experience feel seamless. As someone who works in the medical field, I don't see this level of efficiency very often, so I truly appreciated how well everything flowed. No chaos, no long lines, no confusion -- just a smooth, well-run process that respected everyone's time. Honestly, this might be my new go-to lab location anytime labs are needed throughout the day. Fast, efficient, and stress-free -- definitely an experience worth recognizing.

I've been to this lab several times over the past couple years for normal labs, and, after a couple…read more"bumps" in the paperwork and wait times, the process has improved. Prior to Covid, everyone waited for their appointment in the small sitting room. Now, check-in and chairs for waiting are set up just a few steps away from the elevator stops on the second floor. At the desk, you need to provide your picture ID and insurance card. If you have the script for the blood draw, you hand it over at this time. The AdventHealth employee will point where your signature is needed and inform you kindly that you will be called in a short time. When you're name is called, you walk down to the suite, enter, and hand over the paperwork you initially completed. The wait is short before being called and instructed which room to head to. This is a small office, so no fear of getting lost! Every phlebotomist has been kind and has made drawing blood less difficult (because, who really enjoys these appointments?!?). Online or app scheduling for an appointment is convenient and worked well for me. However, I have also found that when walk-in's are welcome (check the status on the app or online), I've experienced reasonable wait times. I found the whole process fairly easy to work with and have experienced good service here.

I have only been going here for a year but the ladies that work here are great! I had been having…read moretrouble with massive bruising and pain when I have my blood drawn and since I've been going here there is hardly ever any bruising. They are quick, efficient and really good with hard sticks.

I never book a appointment. I just walk in and it is quick and easy and the ladies there have…read morealways been so nice! My favorite lab in town without a doubt.

I was told it would take 11/2 days to get results. Called at that time and nothing. Called the…read morenext day and was told they would most likely have results by 9 that night or at very latest the following morning. Still no word or even a call of apology that they did not do what they said. Meanwhile I missed out on starting early treatment protocols. I went to another lab and paid less and got results immediately. I understand it is busy with the labs but don't promise something you can't deliver - I would have chosen another option if I was told they really had no idea when the results would be there. I will never go back to this lab. The few stars are because they did answer the phone when I called.

Went here for a drug test late afternoon. Had no wait, signed up online so all the information was…read morestore didn't have to fill anything out just needed my photo ID. It was a fairly small place with a couple offices and a couple rooms. Love that it was fast and convenient and they sent the results right away!

I went there to get some lab work done. The phlebotomist name Sheeba was outstanding!! She got…read moreskills, very fast and efficient!! I have very small veins but I couldn't tell with how smooth the process went with her. I'm very pleased with this office. If I could give her 20 stars I would. Thanks again Sheeba!!!

The staff was unbelievably disrespectful! They Asked if I had my paperwork and I explained I…read morescheduled online just to receive the most diabolically disgusted look. When it was time to go in finally they slammed the door on my partner's face looking back at them in MORE disgust!! Once I was in the back they were laughing in my face making comments about how I was nervous to get my bloodwork done telling me " you look like your going to cry" followed by laughter. The two employees that were there were just talking to each other about their relationship of the week basically disregarding my existence. They even asked me to go out to my car to get my debit card just for it to sit on the desk not even touched the entire appointment. for someone that already is nervous for bloodwork this place treats everyone with bare minimum respect if any at all.

I have had pretty good luck with this location in being able to make appointments at convenient…read moretimes. Usually taken back pretty close to appointment times. Customer service could use a touch more warmth especially since they're sticking needles into your arm, but no bad experiences. I would book here first over other locations when available.

Why make an appointment? Arrived 10 minutes before my scheduled appointment and checked it. Walked…read morein the door and my name was clearly displayed on the monitor. 45 minutes later and multiple people whose appointments were after mine came and went. Make it make sense..

I don't think I will ever utilize Quest again if I can help it…read more I had need of a routine blood panel and also to pick up a specimen kit for my little girl. It seems pick up and drop off should be simple, but to be safe I tried calling the lab to ask if I needed an appointment to pick up the kit. The system has no option to speak to a human. Literally. If you press 0 the response is, "I understand you'd like to speak to a representative, HOWEVER xyz." Very unhelpful. So I made an appointment and waited for 30 minutes past my appt time before I had to leave to go back to work. I did that not once, but twice. Two attempts on two different days just to pick up a kit. You would think I could've just asked a person at the clinic whether they were able to give me a kit, but no. Quest has revamped their model so that you are completely blocked off from any interaction with a human until they call you back. There is no window to speak with anyone. Just tv screens and a fogged door. And even once you're back, there are no check out counters any longer. It's only phlebotomists and the phlebotomists are expected to handle your insurance information, etc. When I got in for my routine bloodwork this morning and asked if she'd be able to give me a kit while I was there, she said no because she's only allowed 10 minutes with each patient and that would take longer than 10 minutes. It feels like a complete factory in there. The worst part is the tv in the waiting room that plays a series of messages. Every 5 min or so it played a message that if you're blind or visually impaired, you can swipe 3 fingers across the check in screen or something like that. Don't you think that if a patient is visually impaired they're going to be able to navigate that clinic without access to guidance from a staff member? They're just going to stand in the waiting room until that TV message comes back around? Thats not accessibility. This business model is gross. After I left this morning I called Advent Health outpatient labs and within 2 min was on the phone with a human being who told me to just pop by to pick up the kit and pop in when it's ready for drop off. SO SIMPLE. I'll be using them exclusively moving forward. If companies ever wonder why businesses like Advent are so prevalent, this is why. Don't take the humanity out of your business model.

I scheduled my annual biometrics screening at this location for a 7:30 am slot this morning. I…read morearrived 5 minutes prior to my appointment and signed in so very easily using their electronic device up at the front. There are two available. The screens were big and clear and the instructions were straightforward. It was only maybe 2 minutes until the gentleman at the window called me back to the first desk behind the door. He briefly confirmed who I was and let me know what they would be doing today- blood pressure, height, weight, waist circumference and blood draw. I took another seat in a second smaller waiting room. About 7:36 am is when a lovely lady called me back. I wish I had gotten her name because she was awesome! My appointment was super quick, but we fit in some casual, fun conversation. I want to give everyone a head's up- if you come to this location and a petite woman with the most amazing dark curly hair and an island accent calls you back, you are in luck, my Friend. I swear she was like an angel. I don't MIND getting my blood drawn, but it isn't my most favorite thing to do. She found my vein super quick.... I literally did not feel ANYTHING. I've had some terrible past experiences, but this lady deserves an award. I would highly suggest this location for anyone.

Where do I start? No communication. You can't call the doctor's office. All calls are routed to a…read morecall center in Miami where no one speaks English. They tell you someone will call back within 48 hours. They don't. They don't have an accurate schedule to book appointments. They blocked my son from seeing a neurologist because they said we had to go to them first even though we had been there 3 months ago and had already seen the Neurologist twice. They told me they would give my son an injection that I had to drive an hour to get the medication. They lied and turned us away. I am trying to find a new primary care but it's hard to find one that takes MyBlue. Other than that, they are wonderful.

Went there for my annual exam. No complaints, just a check up. The doctor sent the order to the…read morelab, Quest, and the law says that preventive tests are 100% cover, no copay, no co-insurance. Quest charged me for all of them, and when I asked why they said that the doctor had sent the wrong diagnosis code. After maybe 7 messages and phone calls I went back to the clinic and they sent another code to Quest. Still wrong. Besides the doctors see the tests and do not return to the patient if a medication is needed. They are terrible. Acoid the headache. This place makes you sick and then you have a bill to pay due to incompetence.

If only their lab techs would get there on time. And some specific bloodwork has to be done at…read moreexactly 8am. The lab needs to open at 7:30am.

The phlebotomist with the black and red hair needs more training in dealing with patient care. I…read morecouldn't do my drug screen there and she just said that I couldn't do it. No reasoning or anything. On top of that she did not confirm my full name and date of birth which you are supposed to do when collecting any labs. This can cause so much more errors especially since they deal with so many patients a day. She was also rude just the way she said things. Manager please look into this as I'm sure I am not the only one this happens to.

I had two mammograms done at this OH imaging center. Check in was quick and front desk staff were…read moreattentive and kind. I can't recall her name, but the mammographer was great! She was patient, gave thorough instructions, and made me feel comfortable. It's not an exciting task (getting a mammogram), so I appreciated her effort to keep me calm. She also was very knowledgable and answered all of my questions with ease. The radiologist read my mammogram the same day & I received their report through MyChart before my PCP read them. I'll absolutely be returning to this location for future scans.

I came here to lend moral support for a family member who was getting annual images done. They have…read morea special waiting area in the back for guests. There were snacks/water, a TV, and a Keurig coffee area. It's a bit chilly in here but they do offer warm blankets. All the employees I met were personable, kind, & accommodating. They even checked on me in the waiting room to see if I needed anything. It was a nice touch. Thanks for taking care of my family member & making sure the tests came out correctly.