I appreciated the check in process where I just scanned my ID. I arrived at 938 for a 940 appt but…read morewasn't called back until 955 or so. The person who helped me was very nice I let her know I was a little nervous and she let me have my boyfriend come back and took me to a reclining chair in the back so that I didn't get faint. She mentioned I needed to do a stool test but said I couldn't do it there but didn't elaborate on what I needed to do to complete it . So Im waiting for my doctor to explain but not sure if I needed a sample cup or something from them. After the blood draw she left me to do the urine sample and stated to place it on top of the black cabinet. I appreciated her begging patient with me as this isn't a fun process for anyone!

Came to this location since mine was closed through November 11th. Isabella was my tech and she did…read morea fantastic job. I had a lot of vials to do and she was so careful that my arm didn't even bruise afterwards! I made my appointment online and I was seen on time and was on my way to some much needed breakfast!

They seem to have changed their policy. I don't know that specifically but my experience there the…read morelast the two times has been very different. It's back to getting there and checking in, a few minutes later, they take your blood and you're out of there What hasn't changed is their staff. They are all exceptional. I rarely even get a bruise

Customer service:1 star Communication : 1star…read more If you are coming here to have the worst experience in the medical field you are at right place & this is for you. We were told to report in 1hr before our check in time to take a glucose drink. Instead we were later then told to wait until check in time. In all my life in working in the medical field to receive no treatment this is probably the worst. I received better medical treatment on military facilities. Better improvement would perhaps have a front of house person communicate with clients, instead your left with a soulless kiosk. Staff can speak kindly but instead your left with a rude person with a heavy NYC accent to tell everyone to * kick rocks * just because she cant handle the flow of clients walking in, its crazy how lazy of a mind set to come into work and actually have to work.

If only every lab experience could be like this -- seriously, wow…read more We came to Evan Howell Lab in Altamonte after my brother had labs ordered by his specialist, and I honestly didn't expect things to move this smoothly. Located within the hospital/medical plaza area, it was super easy to find and surprisingly efficient from start to finish. From check-in to completion, the whole visit took about 25 minutes total -- and that included maybe a 10-minute wait at most. Once they called him back, the lab draw itself was done in under five minutes. The staff worked quickly but still stayed professional, kind, and organized, which made the experience feel seamless. As someone who works in the medical field, I don't see this level of efficiency very often, so I truly appreciated how well everything flowed. No chaos, no long lines, no confusion -- just a smooth, well-run process that respected everyone's time. Honestly, this might be my new go-to lab location anytime labs are needed throughout the day. Fast, efficient, and stress-free -- definitely an experience worth recognizing.

I've been to this lab several times over the past couple years for normal labs, and, after a couple…read more"bumps" in the paperwork and wait times, the process has improved. Prior to Covid, everyone waited for their appointment in the small sitting room. Now, check-in and chairs for waiting are set up just a few steps away from the elevator stops on the second floor. At the desk, you need to provide your picture ID and insurance card. If you have the script for the blood draw, you hand it over at this time. The AdventHealth employee will point where your signature is needed and inform you kindly that you will be called in a short time. When you're name is called, you walk down to the suite, enter, and hand over the paperwork you initially completed. The wait is short before being called and instructed which room to head to. This is a small office, so no fear of getting lost! Every phlebotomist has been kind and has made drawing blood less difficult (because, who really enjoys these appointments?!?). Online or app scheduling for an appointment is convenient and worked well for me. However, I have also found that when walk-in's are welcome (check the status on the app or online), I've experienced reasonable wait times. I found the whole process fairly easy to work with and have experienced good service here.

AMAZING STAFF HERE AT ARCPOINT -ALTAMONTE SPRINGS!!!!!!…read more After weeks of dealing with other labs that were unfriendly, unprofessional, and unaccommodating, I finally found ArcPoint and I COULD NOT be happier with the experience I have had with them. Jim was amazing and went out of his way to help me out through a very difficult and stressful time. Brandy, their LPN was so sweet and pleasant to work with. I couldn't have found a better group of people if I tried! Truly AMAZING customer service and lab work; I got my results back the next day! Altogether an amazing experience. I can't begin to tell you how wonderful and easy it has been getting all of this testing done! Fast, Friendly, and Professional! If you're in need of lab tests at all, I highly recommend using them! They truly have an amazing team here at ARCpoint Labs of Altamonte Springs!

I was told it would take 11/2 days to get results. Called at that time and nothing. Called the…read morenext day and was told they would most likely have results by 9 that night or at very latest the following morning. Still no word or even a call of apology that they did not do what they said. Meanwhile I missed out on starting early treatment protocols. I went to another lab and paid less and got results immediately. I understand it is busy with the labs but don't promise something you can't deliver - I would have chosen another option if I was told they really had no idea when the results would be there. I will never go back to this lab. The few stars are because they did answer the phone when I called.

We send loads of our season staff here for pre-employment screening. They're usually really fast,…read morebut not today. We had an appointment at 11:30 - arrived five minutes early and still had to wait about twenty minutes until the first staff member was seen. I will continue to use this location - as it's consistently much faster than the Apopka location.

The staff was unbelievably disrespectful! They Asked if I had my paperwork and I explained I…read morescheduled online just to receive the most diabolically disgusted look. When it was time to go in finally they slammed the door on my partner's face looking back at them in MORE disgust!! Once I was in the back they were laughing in my face making comments about how I was nervous to get my bloodwork done telling me " you look like your going to cry" followed by laughter. The two employees that were there were just talking to each other about their relationship of the week basically disregarding my existence. They even asked me to go out to my car to get my debit card just for it to sit on the desk not even touched the entire appointment. for someone that already is nervous for bloodwork this place treats everyone with bare minimum respect if any at all.

I have had pretty good luck with this location in being able to make appointments at convenient…read moretimes. Usually taken back pretty close to appointment times. Customer service could use a touch more warmth especially since they're sticking needles into your arm, but no bad experiences. I would book here first over other locations when available.

Carmen helped me and she was the best my service was in and out very quickly and I came in as a…read morewalk in.

This is the best "we'll-stick-a-needle-in-your-arm-draw-your-blood-and- have-you-pee-in-a-cup"…read moreestablishment you can possibly imagine - it is right in line with my previous experience about 6 months ago (but I'm not sure why I didn't write a review!) Young man who's busy working but took the time to look up, acknowledge you as a fellow human-being, greeting you warmly with a smile? Unheard of in this day and age, right? You'll find it here! I arrived 10 minutes early, checked in on one of the couple of stations they have (easy-piecey), and right on my appointment time, was directed to the secondary area, where after checking in with a human, I sat in that rather crowded waiting room. The wait there was between 5-7 minutes, at which time Lola called my name. She, too, is friendly, and EFFICIENT! Even though I've had needle pokes that were less painful, the way she works with both hands while inserting different tubes and applying labels to each was a juggling act that's awesome to behold! I gave her and the whole experience a sparkling endorsement. I'm not sure if all Quest locations are like that, or even whether everyone at this location is as good (although, judging from other recent reviews, the answer seems to be in the affirmative), but THIS experience is exemplary. P.S. Oh I DID write a review previously! Two stars, but that was for a visti a year ago! I do recall the one from June/19 was good. Perhaps they really took what I wrote to heart!

I want to report an issue and find management contact info to get a resolution? There is no…read moreresolution to the huge blood bruise on my arm. The tech was impersonal and I don't think she ever made eye contact with me. What she did to my arm is unacceptable! She shouldn't be treating patients!!

Where do I start? No communication. You can't call the doctor's office. All calls are routed to a…read morecall center in Miami where no one speaks English. They tell you someone will call back within 48 hours. They don't. They don't have an accurate schedule to book appointments. They blocked my son from seeing a neurologist because they said we had to go to them first even though we had been there 3 months ago and had already seen the Neurologist twice. They told me they would give my son an injection that I had to drive an hour to get the medication. They lied and turned us away. I am trying to find a new primary care but it's hard to find one that takes MyBlue. Other than that, they are wonderful.

Went there for my annual exam. No complaints, just a check up. The doctor sent the order to the…read morelab, Quest, and the law says that preventive tests are 100% cover, no copay, no co-insurance. Quest charged me for all of them, and when I asked why they said that the doctor had sent the wrong diagnosis code. After maybe 7 messages and phone calls I went back to the clinic and they sent another code to Quest. Still wrong. Besides the doctors see the tests and do not return to the patient if a medication is needed. They are terrible. Acoid the headache. This place makes you sick and then you have a bill to pay due to incompetence.

If only their lab techs would get there on time. And some specific bloodwork has to be done at…read moreexactly 8am. The lab needs to open at 7:30am.

The phlebotomist with the black and red hair needs more training in dealing with patient care. I…read morecouldn't do my drug screen there and she just said that I couldn't do it. No reasoning or anything. On top of that she did not confirm my full name and date of birth which you are supposed to do when collecting any labs. This can cause so much more errors especially since they deal with so many patients a day. She was also rude just the way she said things. Manager please look into this as I'm sure I am not the only one this happens to.

I was nervous about my appointment today because I had read some bad reviews on Yelp. It couldn't…read morehave gone any better. I arrived 20 minutes early, was greeted promptly, and was in and out for my scan two minutes before my appointment time. The three people I interacted with were all very pleasant and considerate.

I came here to lend moral support for a family member who was getting annual images done. They have…read morea special waiting area in the back for guests. There were snacks/water, a TV, and a Keurig coffee area. It's a bit chilly in here but they do offer warm blankets. All the employees I met were personable, kind, & accommodating. They even checked on me in the waiting room to see if I needed anything. It was a nice touch. Thanks for taking care of my family member & making sure the tests came out correctly.