If only every lab experience could be like this -- seriously, wow…read more We came to Evan Howell Lab in Altamonte after my brother had labs ordered by his specialist, and I honestly didn't expect things to move this smoothly. Located within the hospital/medical plaza area, it was super easy to find and surprisingly efficient from start to finish. From check-in to completion, the whole visit took about 25 minutes total -- and that included maybe a 10-minute wait at most. Once they called him back, the lab draw itself was done in under five minutes. The staff worked quickly but still stayed professional, kind, and organized, which made the experience feel seamless. As someone who works in the medical field, I don't see this level of efficiency very often, so I truly appreciated how well everything flowed. No chaos, no long lines, no confusion -- just a smooth, well-run process that respected everyone's time. Honestly, this might be my new go-to lab location anytime labs are needed throughout the day. Fast, efficient, and stress-free -- definitely an experience worth recognizing.

I've been to this lab several times over the past couple years for normal labs, and, after a couple…read more"bumps" in the paperwork and wait times, the process has improved. Prior to Covid, everyone waited for their appointment in the small sitting room. Now, check-in and chairs for waiting are set up just a few steps away from the elevator stops on the second floor. At the desk, you need to provide your picture ID and insurance card. If you have the script for the blood draw, you hand it over at this time. The AdventHealth employee will point where your signature is needed and inform you kindly that you will be called in a short time. When you're name is called, you walk down to the suite, enter, and hand over the paperwork you initially completed. The wait is short before being called and instructed which room to head to. This is a small office, so no fear of getting lost! Every phlebotomist has been kind and has made drawing blood less difficult (because, who really enjoys these appointments?!?). Online or app scheduling for an appointment is convenient and worked well for me. However, I have also found that when walk-in's are welcome (check the status on the app or online), I've experienced reasonable wait times. I found the whole process fairly easy to work with and have experienced good service here.

Came to this location since mine was closed through November 11th. Isabella was my tech and she did…read morea fantastic job. I had a lot of vials to do and she was so careful that my arm didn't even bruise afterwards! I made my appointment online and I was seen on time and was on my way to some much needed breakfast!

One of the least favorite things to do? Everyone now, "Blood labs!" Quest Diagnostics is located…read moreconveniently, although awkwardly in an aged business plaza just off E Altamonte Dr (436). While the waiting room and interior haven't changed much over the years, credit Quest with updating the check-in process and the convenient way to check results online. I arrived prior to my appointment time and used the check-in kiosk. It's a one-stop process that scans the appointment barcode, drivers license, and insurance card. Then the wait begins. I was called from the front (and around the corner) to finalize the check-in. (Note: If you're hard of hearing, sit close to the intake cubbies.) A personable employee ensured that Quest had all the correct information about me in their records, and then I proceeded to the waiting room again. When my name was called again, I walked around the corner to where the phlebotomists were located, and was escorted to the room for the blood draw. The medical professional engaged in friendly chit-chat, asked me to confirm my personal info, and collected the blood samples without incident and with little pain. After the bandage was applied, I was free to go. All together, I spent just under 30 minutes for the entire appointment. I know I'll return here because my insurance covers this procedure. By the way, if you require fasting before the blood draw, you can break your fast next door at the breakfast place after you finish.

Customer service:1 star Communication : 1star…read more If you are coming here to have the worst experience in the medical field you are at right place & this is for you. We were told to report in 1hr before our check in time to take a glucose drink. Instead we were later then told to wait until check in time. In all my life in working in the medical field to receive no treatment this is probably the worst. I received better medical treatment on military facilities. Better improvement would perhaps have a front of house person communicate with clients, instead your left with a soulless kiosk. Staff can speak kindly but instead your left with a rude person with a heavy NYC accent to tell everyone to * kick rocks * just because she cant handle the flow of clients walking in, its crazy how lazy of a mind set to come into work and actually have to work.

Nicki was like a ray of sunshine in an otherwise dark and dreary place…read more Walking in there, you immediately feel a low vibe. I'm not sure if they're allowed to play some music (at least in the waiting room) but sheesh, it's depressing in there. No color, super minimal (if any) decorum, just white walls. In a space where many people already feel uneasy, I wish they would try to brighten it up a bit. Anyway, with my appointment, getting called back was pretty quick but then I had to wait in blood drawing area because the first lady couldn't find a vein. She seemed pretty spaced out and I wasn't actually too comfortable with her jabbing me. Nicki then came back and knocked it out quick! She was very kind and knowledgeable. We need more Nickis at places like that!

I have only been going here for a year but the ladies that work here are great! I had been having…read moretrouble with massive bruising and pain when I have my blood drawn and since I've been going here there is hardly ever any bruising. They are quick, efficient and really good with hard sticks.

I never book a appointment. I just walk in and it is quick and easy and the ladies there have…read morealways been so nice! My favorite lab in town without a doubt.

I was told it would take 11/2 days to get results. Called at that time and nothing. Called the…read morenext day and was told they would most likely have results by 9 that night or at very latest the following morning. Still no word or even a call of apology that they did not do what they said. Meanwhile I missed out on starting early treatment protocols. I went to another lab and paid less and got results immediately. I understand it is busy with the labs but don't promise something you can't deliver - I would have chosen another option if I was told they really had no idea when the results would be there. I will never go back to this lab. The few stars are because they did answer the phone when I called.

Went here for a drug test late afternoon. Had no wait, signed up online so all the information was…read morestore didn't have to fill anything out just needed my photo ID. It was a fairly small place with a couple offices and a couple rooms. Love that it was fast and convenient and they sent the results right away!

If only their lab techs would get there on time. And some specific bloodwork has to be done at…read moreexactly 8am. The lab needs to open at 7:30am.

The phlebotomist with the black and red hair needs more training in dealing with patient care. I…read morecouldn't do my drug screen there and she just said that I couldn't do it. No reasoning or anything. On top of that she did not confirm my full name and date of birth which you are supposed to do when collecting any labs. This can cause so much more errors especially since they deal with so many patients a day. She was also rude just the way she said things. Manager please look into this as I'm sure I am not the only one this happens to.

I don't think I will ever utilize Quest again if I can help it…read more I had need of a routine blood panel and also to pick up a specimen kit for my little girl. It seems pick up and drop off should be simple, but to be safe I tried calling the lab to ask if I needed an appointment to pick up the kit. The system has no option to speak to a human. Literally. If you press 0 the response is, "I understand you'd like to speak to a representative, HOWEVER xyz." Very unhelpful. So I made an appointment and waited for 30 minutes past my appt time before I had to leave to go back to work. I did that not once, but twice. Two attempts on two different days just to pick up a kit. You would think I could've just asked a person at the clinic whether they were able to give me a kit, but no. Quest has revamped their model so that you are completely blocked off from any interaction with a human until they call you back. There is no window to speak with anyone. Just tv screens and a fogged door. And even once you're back, there are no check out counters any longer. It's only phlebotomists and the phlebotomists are expected to handle your insurance information, etc. When I got in for my routine bloodwork this morning and asked if she'd be able to give me a kit while I was there, she said no because she's only allowed 10 minutes with each patient and that would take longer than 10 minutes. It feels like a complete factory in there. The worst part is the tv in the waiting room that plays a series of messages. Every 5 min or so it played a message that if you're blind or visually impaired, you can swipe 3 fingers across the check in screen or something like that. Don't you think that if a patient is visually impaired they're going to be able to navigate that clinic without access to guidance from a staff member? They're just going to stand in the waiting room until that TV message comes back around? Thats not accessibility. This business model is gross. After I left this morning I called Advent Health outpatient labs and within 2 min was on the phone with a human being who told me to just pop by to pick up the kit and pop in when it's ready for drop off. SO SIMPLE. I'll be using them exclusively moving forward. If companies ever wonder why businesses like Advent are so prevalent, this is why. Don't take the humanity out of your business model.

I scheduled my annual biometrics screening at this location for a 7:30 am slot this morning. I…read morearrived 5 minutes prior to my appointment and signed in so very easily using their electronic device up at the front. There are two available. The screens were big and clear and the instructions were straightforward. It was only maybe 2 minutes until the gentleman at the window called me back to the first desk behind the door. He briefly confirmed who I was and let me know what they would be doing today- blood pressure, height, weight, waist circumference and blood draw. I took another seat in a second smaller waiting room. About 7:36 am is when a lovely lady called me back. I wish I had gotten her name because she was awesome! My appointment was super quick, but we fit in some casual, fun conversation. I want to give everyone a head's up- if you come to this location and a petite woman with the most amazing dark curly hair and an island accent calls you back, you are in luck, my Friend. I swear she was like an angel. I don't MIND getting my blood drawn, but it isn't my most favorite thing to do. She found my vein super quick.... I literally did not feel ANYTHING. I've had some terrible past experiences, but this lady deserves an award. I would highly suggest this location for anyone.

Needed bloodwork done before my next primary care visit next week. Woke up at 6 am with that on my…read moremind this Saturday, went online, and quickly found this lab down the road. Made an appointment for just an hour away and got ready. Arrived with ten minutes to spare. They are immediately to the right when you walk in through the front entrance. Walked in, was quickly welcomed in, and the nurses quickly got me prepped for my bloodwork. They took the tubes necessary and I was on my way. A+ service and everyone was professional and friendly.

I wish I would have known about this location much sooner! This would of been very convenient for…read moremy entire family. Which is the main reason why I'm sharing this on Yelp! Unfortunately we've been hit with Covid symptoms in my household. There are about 5 of us. Normally, we would make an appointment with an available testing location. The bad part of that is, you can only make 1 appointment at a time. We made appointments, but they were all at different times (sometimes on different days) and different locations. This amazing site is first come first serve basis and it's a drive up site. It was very convenient to arrive with my son so we can get tested at the same time. There may be a wait, but at least you're comfortable in your own car, listening to your own music. What I like about this place is there is a huge covered area for 4 - 5 rows of cars so not only are your cars shaded, so are their employees shaded. They are very organized and have a good system working, at a great location. I was tested in about 45 minutes. In one day alone, they completed 230 tests. The other day when we tested another family member, we went to a different location with an appointment and it took over 90 minutes to be seen. They offer 2 different types of tests through nasal swab and one for a blood sample: 1) PCR - The most accurate test (takes 2-3 days) 2) Antigen - The most fastest (but not as accurate) These two tests will determine if you currently have the Covid virus or not. The third test determines if you previously contracted Covid and carry the antibodies. 3) The Antibody - Finger prick I would recommend for anyone needed to get tested. Very convenient, very organized, and much safer.

Quick and easy and they do a great job. They don't always email you the results after you have been…read morea couple times, but the state will post them!