I have a "difficult" piano (one tuner quit on me after their first visit lol) but you wouldn't know…read moreit now. Isaac does a wonderful job, and I look forward to how good it sounds after his visit. It's also nice to have a younger piano tuner and knowing he will outlast me :-P Also organised, punctual, can pay online etc. Highly recommended.

I recently retrieved a family heirloom--a Steinway parlor grand piano that was being stored and…read moreused at a friend's house. I want to be sure to keep this piano is good shape, since it's been in my family for generations. I know that it needed a new humidifying system. Isaac was clear in his email communication and clear in explaining how the new system works, and some important pointers about the piano. I appreciate the education! Then, in a confident manner, he removed the old system and installed the new one. Now, I'll wait about 3 weeks for the piano to acclimate to the new system and will invite him back to tune it. I am confident that the sound will be sweeter when he is done with it!

I bought a beat-up old piano a few years ago. JPL moved it to my house, totally rehabilitated it,…read morehas kept it in perfect tune, and recently reconfigured my flimsy quiet pedal mechanism to work better than ever. My instrument is getting better over time with TLC from JPL.

JP Lawson moved my 1930 vintage Steinway & Sons baby grand piano on Saturday, and the entire…read moreexperience was wonderful! Scheduling was simple. Payment was a breeze - and quite economical. James and Craig were on time, organized, professional, and personable. They were both extremely knowledgeable about everything piano-related. They knew exactly how to move a grand piano. They identified instantly that it was out of tune. They were knowledgeable about the maker of the piano and the paper trail that accompanies this piano. They even took a bit of their own time to visit pleasantly with my 88-year old mother, who was present at the time of the move. She adores them! :) I will certainly go through JP Lawson for the tune up and everything afterwards! Thank you James! Thank you Craig! You guys ROCK!!!! Gioia

This piano company is top-notch! The service is excellent and they are very respectful. I highly…read morerecommend them for your piano needs.

Definitely 5 stars! I needed a piano moved in a hurry. Marissa found a way to get it scheduled, and…read morecalled me when she was able to get it done even earlier than expected. Daniel arrived on time, quickly - but very carefully - moved the piano, and he was so nice! This is a company of caring professionals and I highly recommend them. Service above and beyond any expectations. Thank you Marissa and Daniel!

Neil Flint was referred to me by a long time friend if mine. I spoke to him once and requested him…read moreto play at my dads services. I didn't call him back to confirm the details or anything. So, as I pulled up to the burial site and saw him,,, i couldn't have been more elated. He played beautifully. I suggest him to everyone looking for a bagpiper. He is punctual, professional and talented.

Reached out twice in January, 2021, including voicemail - two weeks later, no response…read more Update: one month later and still no response. Opted for another provider after two weeks though and they were outstanding... please see separate review.

Over the years we have had several technicians service our grand piano. I would say that Dan is…read moreone of the best tuners we've had. He takes his time and brings our piano up to its fullest rich sounding potential. Bill and Angie, SaddleBrooke, Az.

I had a great experience with this company. Dan let me sit in and learn some things about his…read morecraft so I could better maintain a somewhat rare string based electric piano of mine. I learned quite a bit and enjoyed his company and our conversation along the way. Also worth noting he was able to cobble together a replacement string that would otherwise have been a much more costly custom job if I had used another service. Overall excellent service and an excellent guest as well. Thanks Dan.

The professionalism, attention to detail and passion for pianos is truly evident in the excellent…read morework Jens and Trudy do in restoring pianos. My 35-40 year old wood upright Yamaha that had somehow survived a life of military moves has a second life thanks to Jens and Trudy. Their color and sound restoration sets the standard and then rises above. Our piano has never looked or sounded this beautiful! Jens has a gift that every piano should receive--from tuning to restoration. Business-wise: Jens and Trudy did everything they said they would do (integrity) for the very reasonable amount that was first quoted (honesty). Made a down payment on the total and then paid the balance when the work was complete (cash or check). Personal-wise: Thank you Jens and Trudy! It was a pleasure meeting you and watching you work together respectfully in not only caring for our piano, but for each other as well--even while moving the beast! To All Who are Looking for Piano Services: Look no further. You can be confident you chose the right business and the right person(s) to love your piano back to tune or back to life, in Jens and in Trudy. STRONGLY RECOMMEND

D does great work and can do many piano repairs besides just tuning. He's client list speaks for…read moreitself and we wouldn't consider anyone else.

From the owner: D. Evans Piano Tuner has been servicing pianos for 47 years. Since 1978, we have been the Steinway…read morepiano technician for the Tucson Symphony Orchestra and the local Steinway piano dealer. We are also the concert technician for the University of Arizona Centennial Hall for 18 years, servicing the University of Arizona harpsichords since 1972. Many famous pianists have raved about our work on the pianos they have played, and even recommended us to other symphony orchestras. Phone any time for an appointment.

Scott Ramsey did a wonderful job tuning my Yamaha grand piano after we moved-- it just sounds…read moregreat! I highly recommend him!!

I called to get piano picked up and stored with him. I was out of state. Two weeks went by. I text…read moreagain, and he said he didn't remember talking to me. I had even text him pictures before. He followed up by text with "Hi sorry I'm a lazy guy...LOL I can do it Friday." When he came to get the piano, he wasn't able to get in. That was my bad. He was already there. I was out of the state. I had anticipated it being picked up weeks earlier. I told him we needed to reschedule and he said it was no problem. He came a few days later and picked it up. He text me saying he emailed the invoice with an extra trip charge and the first month charge. This was Friday after 6pm. I text him back, "Alrighty." I was out, not near a computer. I figured I would pay the extra charge which wasn't even discussed before getting the piano, and the first month on Monday. Business hours. After all I was out of state. He text me that Sunday, "Unsure why your invoice has not been paid yet? It is important to keep your account current now that we are in the storage portion of the contract because it does have late penalties that should be avoided. Well I had already paid for the pickup and three months of storage before he even picked the piano up. This is why I was waiting until Monday, this needed to be looked over, I needed to find the paperwork, check my bank transactions, ect. I text him that I wasn't aware of the extra pick up fee. His text back, "Hey no worries at all." Next text, "Forgive me please, I did three jobs including yours that day and one client paid before the work was done and the other client paid right at the job site I'm just kind of used to not waiting for payment unless we talk about it and of course it's no problem. Next text, "Your Storage is paid in full through October 1." So, those three texts in a row. I didn't even respond because I was shocked and concerned and most of all busy. It was the weekend. I thought we were good. He just mixed up customers. A few days goes by. He texts, "I really don't understand why you're not paying me for the wok that you asked me to do for you. It's not very friendly and I don't appreciate it." I apologized and told him to send me the bill. I hadn't gotten it, and since I thought he mixed up customers, I wasn't concerned. He text. "Great thank you so much." He text again, " I have it in my air-conditioned space on my property so it's not getting super heated and I'll send you an invoice once every three months and we're all set. Me: Ok. I paid the storage fee. I just owe you the time you went out and couldn't get in? Me: $175 for your time. That was me just making sure I was understanding everything correctly, since he was so mixed up before. His response: Let's keep this straight. You paid on June 17 $455. Balance remaining is 175 that was due on the day that I picked it up I don't know why you're trying to play games with us His Next Text: I'm sorry I'm just I'm used to having to beg for money what you're trying to say is you paid for the first trip and you owe for the second trip and that is correct. I apologized and sent it over within the hour. $175 for going to my house??? that in my mind was crazy. He stored it for about 6 months. He notified me that he was going out of business and I needed to get the piano. Of course I had to pay him to deliver it. I had it sent to my brother's house. He was unpleasant. I was picturing a young crack head guy, he was just old. I realize after the delivery that it wasn't even my bench. I want my bench back!!! He won't answer calls, texts, voice messages, FaceBook messages, ect. So if anyone knows how to get ahold of him, please let me know. I have had my piano and bench for 24 years since childhood. Sorry for the length.

I brought in a high end acoustic guitar for a simple pickup installation. I called first and was…read moretold they might be able to get it done the same day or maybe the next. I arrived within an hour of my call and learned that it would be a few days since it was a Friday and they are closed Sunday. (Not bad really but I needed it was told it was probable) I was told I could pay an upcharge for "express service" and agreed. I picked up the guitar the next day. When I got home I discovered the soundhole mounted control panel with Volume and tone controls was mounted so far to the rear that my index finger was wedged between the low E string and the tone knob in order to turn the thumbwheel. I was not told or informed whether there may be an issue with placement due to bracing. I would understand I that's the case but I should have been informed or asked about it. This makes using the tone knob impractical. The express service upcharge was essentially a waste of money because I had to drive back and leave the guitar. This time a couple more days. Chuck said they were short staffed maybe they could get it the next day. It's mounted with Double sided sticky tape and/or velcro. How long could it take? Two days later with no contact I just drove back and picked up the guitar and I'll get it fixed elsewhere. I have gigs I need to play and that's what I got this guitar for. I gig professionally and did 145 shows last year. Again, Chuck said they were short staffed but my experience is delivery time to fix an issue became a moving targett. I understand things happen but this was not a good first experience with the shop. I probably won't go back. Their charges are also higher than what other shops charge in town b based on my 30 years of gigging in Tucson. Overall this is not a huge deal but my first experience with this shop including 'express service' was not good.

After my luthier of record retired, I was referred to Gabriels. Took in my brand new electric…read moreguitar I bought for retirement for a setup. Upon meeting him he was upbeat but as soon as I dropped the case on the counter and he saw the brand his demeaner change to sour. So he didn't like the brand ok but don't make the customer feel bad about it. Wasn't like it was a budget/cheap guitar that's for sure. Anyway, he quickly put a fret level tool on it and went on about how fret leveling was badly needed among other things. (Brand new high end guitar?) Told me the cost and I almost feel over but said ok, get things done. Was told it would take a week but after another day he made contact saying it was done. Wow, really? Well, ok great I suppose. So with a month or so of playing on it, I still felt the fret ends were not dressed well and the action was wrong. I sought out another luthier and he was much more pleasant and easy going. Didn't talk TO me but WITH me as it were and he sure made me feel good about my retirement present/choice. Anyway, my new lutheir is a seasoned pro and he pointed out issues that clearly shouldn't be there with the kind of bank I recently spent at Gabriel's. While many clearly liking this shop and Chuck, as a professional in my line of work he didn't impress me all so much. Well, no doubt ya can't please everyone I suppose but I won't be back.