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    Randy Prentice Piano Service

    5.0 (13 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - Randy Prentice Piano Service

    Piano humidity control

    Piano maintenance

    Piano repair

    2 More Services

    Piano tuning

    Piano voicing and regulation

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    Recommended Reviews - Randy Prentice Piano Service

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    2 years ago

    Randy did a great job tuning our historic piano. Tried to call him again but apparently he passed away.

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    3 years ago

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    5 years ago

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    4 years ago

    Excellent job getting our baby grand back to working condition after being poorly stored for 20 years. Thanks Randy.

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    7 years ago

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    5 years ago

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    Randy P.

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    7 years ago

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    4 years ago

    Business owner information

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    Randy P.

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    8 years ago

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    7 years ago

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    Review Highlights - Randy Prentice Piano Service

    After about two and a half hours of intensive work and tuning, the piano has recovered nicely.

    Mentioned in 3 reviews

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    Ramseys Pianos

    Ramseys Pianos

    (11 reviews)

    Scott Ramsey did a wonderful job tuning my Yamaha grand piano after we moved-- it just sounds…read moregreat! I highly recommend him!!

    I called to get piano picked up and stored with him. I was out of state. Two weeks went by. I text…read moreagain, and he said he didn't remember talking to me. I had even text him pictures before. He followed up by text with "Hi sorry I'm a lazy guy...LOL I can do it Friday." When he came to get the piano, he wasn't able to get in. That was my bad. He was already there. I was out of the state. I had anticipated it being picked up weeks earlier. I told him we needed to reschedule and he said it was no problem. He came a few days later and picked it up. He text me saying he emailed the invoice with an extra trip charge and the first month charge. This was Friday after 6pm. I text him back, "Alrighty." I was out, not near a computer. I figured I would pay the extra charge which wasn't even discussed before getting the piano, and the first month on Monday. Business hours. After all I was out of state. He text me that Sunday, "Unsure why your invoice has not been paid yet? It is important to keep your account current now that we are in the storage portion of the contract because it does have late penalties that should be avoided. Well I had already paid for the pickup and three months of storage before he even picked the piano up. This is why I was waiting until Monday, this needed to be looked over, I needed to find the paperwork, check my bank transactions, ect. I text him that I wasn't aware of the extra pick up fee. His text back, "Hey no worries at all." Next text, "Forgive me please, I did three jobs including yours that day and one client paid before the work was done and the other client paid right at the job site I'm just kind of used to not waiting for payment unless we talk about it and of course it's no problem. Next text, "Your Storage is paid in full through October 1." So, those three texts in a row. I didn't even respond because I was shocked and concerned and most of all busy. It was the weekend. I thought we were good. He just mixed up customers. A few days goes by. He texts, "I really don't understand why you're not paying me for the wok that you asked me to do for you. It's not very friendly and I don't appreciate it." I apologized and told him to send me the bill. I hadn't gotten it, and since I thought he mixed up customers, I wasn't concerned. He text. "Great thank you so much." He text again, " I have it in my air-conditioned space on my property so it's not getting super heated and I'll send you an invoice once every three months and we're all set. Me: Ok. I paid the storage fee. I just owe you the time you went out and couldn't get in? Me: $175 for your time. That was me just making sure I was understanding everything correctly, since he was so mixed up before. His response: Let's keep this straight. You paid on June 17 $455. Balance remaining is 175 that was due on the day that I picked it up I don't know why you're trying to play games with us His Next Text: I'm sorry I'm just I'm used to having to beg for money what you're trying to say is you paid for the first trip and you owe for the second trip and that is correct. I apologized and sent it over within the hour. $175 for going to my house??? that in my mind was crazy. He stored it for about 6 months. He notified me that he was going out of business and I needed to get the piano. Of course I had to pay him to deliver it. I had it sent to my brother's house. He was unpleasant. I was picturing a young crack head guy, he was just old. I realize after the delivery that it wasn't even my bench. I want my bench back!!! He won't answer calls, texts, voice messages, FaceBook messages, ect. So if anyone knows how to get ahold of him, please let me know. I have had my piano and bench for 24 years since childhood. Sorry for the length.

    Gabriel's Guitars

    Gabriel's Guitars

    (16 reviews)

    Sewell

    I brought in a high end acoustic guitar for a simple pickup installation. I called first and was…read moretold they might be able to get it done the same day or maybe the next. I arrived within an hour of my call and learned that it would be a few days since it was a Friday and they are closed Sunday. (Not bad really but I needed it was told it was probable) I was told I could pay an upcharge for "express service" and agreed. I picked up the guitar the next day. When I got home I discovered the soundhole mounted control panel with Volume and tone controls was mounted so far to the rear that my index finger was wedged between the low E string and the tone knob in order to turn the thumbwheel. I was not told or informed whether there may be an issue with placement due to bracing. I would understand I that's the case but I should have been informed or asked about it. This makes using the tone knob impractical. The express service upcharge was essentially a waste of money because I had to drive back and leave the guitar. This time a couple more days. Chuck said they were short staffed maybe they could get it the next day. It's mounted with Double sided sticky tape and/or velcro. How long could it take? Two days later with no contact I just drove back and picked up the guitar and I'll get it fixed elsewhere. I have gigs I need to play and that's what I got this guitar for. I gig professionally and did 145 shows last year. Again, Chuck said they were short staffed but my experience is delivery time to fix an issue became a moving targett. I understand things happen but this was not a good first experience with the shop. I probably won't go back. Their charges are also higher than what other shops charge in town b based on my 30 years of gigging in Tucson. Overall this is not a huge deal but my first experience with this shop including 'express service' was not good.

    After my luthier of record retired, I was referred to Gabriels. Took in my brand new electric…read moreguitar I bought for retirement for a setup. Upon meeting him he was upbeat but as soon as I dropped the case on the counter and he saw the brand his demeaner change to sour. So he didn't like the brand ok but don't make the customer feel bad about it. Wasn't like it was a budget/cheap guitar that's for sure. Anyway, he quickly put a fret level tool on it and went on about how fret leveling was badly needed among other things. (Brand new high end guitar?) Told me the cost and I almost feel over but said ok, get things done. Was told it would take a week but after another day he made contact saying it was done. Wow, really? Well, ok great I suppose. So with a month or so of playing on it, I still felt the fret ends were not dressed well and the action was wrong. I sought out another luthier and he was much more pleasant and easy going. Didn't talk TO me but WITH me as it were and he sure made me feel good about my retirement present/choice. Anyway, my new lutheir is a seasoned pro and he pointed out issues that clearly shouldn't be there with the kind of bank I recently spent at Gabriel's. While many clearly liking this shop and Chuck, as a professional in my line of work he didn't impress me all so much. Well, no doubt ya can't please everyone I suppose but I won't be back.

    Randy Prentice Piano Service - pianoservices - Updated May 2026

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