Benjamin is highly skilled and trustworthy for any luthiery work you may need. His work is…read moreaccurate, tidy and shows great attention to detail. If you are in the southern Arizona area, don't hesitate to get in touch with him. I brought my rare vintage Fender guitar to him for a re-fret. I asked for stainless steel frets, which require much more time and effort to replace. The new frets were beautifully done--filed, shaped and dressed perfectly. The original Rosewood fretboard was filled, cleaned, sanded smooth and shaped to the correct radius, with no chip-out or glue evident. He even filled in a small divot on the fretboard, and didn't charge extra for it. The new nut he made was immaculately carved and filed. The guitar plays wonderfully and looks as if it never had a re-fret job. I'm pretty certain this is all anyone could wish for when it comes to repair work such as this. Communication was great, and pricing is fair. Highly recommended.

Ben did a great job. He fixed a crack in my Yamaha acoustic guitar. The guitar was polished up and…read morelooking great when I came to pick it up. He also charged me under what he quoted. I would definitely do business with him again if I needed work done on an instrument.

I went to Rainbow Guitars to buy a Fender, Rosewood Telecaster and knew what I wanted to pay for…read morethe Guitar. Rainbow Guitars would not give me the price I wanted. I purchased the same Guitar at Levin's Washington Music Center in Bethesda, Maryland where I was given the price that I wanted to pay for the Guitar. After that I decided that I would not shop at Rainbow Guitars again.

Harvey is a very good guy and his shop is very nice and he's very reliable and his prices are great…read moreand he'll work with you. He's very flexible. I highly recommend this shop.

Great music shop! They have an impressive variety of good gear in a relatively small footprint. The…read morestaff was super helpful and friendly. They let me peruse and noodle about, and in the end I found a guitar that I loved. They took good care to show me the features on this particular Martin, the electronics, the neck adjustments, etc... I felt genuinely appreciated shopping there. Will be back again!

Great customer service. I needed a longer strap for my…read morebass. I was shown to a huge selection of straps with various styles and sizes. Fair prices

I took my 2 Favorite Acoustic Guitars, that were unplayable to Gordon Groves, for Repair, as my…read morebrother had also taken a Guitar previously to be repaired. One was a CF Mountain W400D that was messed up in a flood and dried out the other was a Martin D41 that was dried out from being in storage for a long duration of time. Gordon had them for a couple of weeks as he had to re-hydrate both Guitars. Both Guitars also had issues with cracks on the top where the seam was. The Mountain had a warped top and the Martin had the back binding separate from the back of the Guitar. The time to me was no great deal as I did not need them immediately and I wanted them repaired correctly. Gordon performed an AWESOME Repair on both Guitars and what looked horrible and would not play before, Look, Play and Sound Great. I highly recommend Gordon Groves for his Excellence in Guitar Repair.

I recently moved to Tucson and was apprehensive about embracing another flute repair person, as I…read morehad totally trusted my previous technician in another state. I had considered sending my flute through the mail to Spencer, who had worked on it in the past, but I wasn't sure I wanted to pay the extra $200 for shipping and insurance. Eli, who answered my questions over the phone, was kind and helpful and told me that the Instrumental Music Center performs free assessments. So, I drove the 50 minutes to meet Amber, another kind and helpful employee, and James Gunn, the flute technician. James listened to my concerns and went above and beyond explaining pads, oiling, adjusting, time frame, cost, etc. to me. I am grateful I met James and now feel safe having him work on my flute, as not only is he skilled but also sensitive to my feelings. I was emotional as I left, filled with gratitude.

They let me play a cello! Which was very cool. One thing ,…read moreas a lyricist (my instrument is words so I make word music for the instrumentalists)... they ought to have some anthology on poetry or learning scansion books - it would make lyric writers better to study this

As a lifelong guitarist (over 50 years!) I can be pretty particular about my babies. New to the…read morearea I gave Cameron at the Sound Post a call. He did an absolutely wonderful job. The adjustments he made to the instruments were dead on with all three coming back to life! Neck and bridges have never been better! Thanks Cameron and Lily!

I find myself in possession of a BEAUTIFUL mandolin. Yes, I know, but there you have it. I wanted…read moreit to be with someone who would love it and make beautiful music for their muse. So I went to the Chicago Music Store, Tucson's go to for all things music. It is a BEAUTIFUL PLACE that caters to all things music, instruments, tools amps, just a breath taking array of musical instruments to create magic. Almost inspired me to hang on to aforementioned mandolin. But I sold it to them so that it would end up in the proper set of hands. While there I chatted with the owner and his assistants who were friendly, extremely knowledgeable and clearly in tune with musicians. They will find it a good home. I browsed, and was amazed at their inventory! If you are looking for ANYTHING in the music oeuvre this should be your first stop. Smack downtown on 6th Ave. Hurry in and feed your soul.

Our visit to this long standing store was super short and simple…read more We were walking around downtown and stopping at shops as we passed them, curious to learn what the insides looked like and what the place truly offered. This is a classic old school music store IMO. Simple, small and stuffed from ceiling to ground, wall to wall with equipment of all sorts. Music instruments, supportive items, new things to discovered, unique and special, and more. Very kind people, quiet space. *I didn't check if bathrooms were available

Randy did a great job tuning our historic piano. Tried to call him again but apparently he passed…read moreaway.

I was given an older upright Wurlitzer piano and, after I paid to move it to my house, I discovered…read morethat it was not in good working order. Keys would play once and then not again because the hammers were not properly returning and of course it was out of tune after standing unused for a long time and then being moved. The piano moving company recommended someone to repair and tune it. He arrived and almost immediately told me I would have to replace almost all the inside workings at a cost of more than $500, possibly a lot more. I decided against the repair as it could easily have cost more than the value of the piano. I waited several months and decided to bring in someone for a second opinion, which is when I found Randy Prentice. After looking it over, he told me I likely did not need to replace anything, and it was hopefully just in need of lubricating. After about two and a half hours of intensive work and tuning, the piano has recovered nicely. It is playable and in tune again, and got there with a very fair price (nowhere near the $500+ I was quoted previously). I highly recommend Randy's services!