Harvey is a very good guy and his shop is very nice and he's very reliable and his prices are great…read moreand he'll work with you. He's very flexible. I highly recommend this shop.

They helped me trade in a guitar to get a guitar. This was a new concept for me. But, it helped me…read moreget a great acoustic guitar. Thank you.

As a lifelong guitarist (over 50 years!) I can be pretty particular about my babies. New to the…read morearea I gave Cameron at the Sound Post a call. He did an absolutely wonderful job. The adjustments he made to the instruments were dead on with all three coming back to life! Neck and bridges have never been better! Thanks Cameron and Lily!

From the owner: Soft Opening June 1st: Call (520) 222-6897 with questions!read more

Just had a very good experience with my Marshall amp repair. Took it in for a clean and tube…read morereplacement which was very detailed. Suddenly...no sound at all. The store sent it over to their amp guru for further troubleshooting. Turned it around sooner than I was expecting, since it was so weird. Super job ! Turned out to be a silly (but important) slide switch for speaker impedance selection. The signal could not get to the speakers. Replaced it and called me that it was ready. Magnificent !! Thanks to Mark's entire team. I am so, so happy !

Great customer service. I needed a longer strap for my…read morebass. I was shown to a huge selection of straps with various styles and sizes. Fair prices

I brought in a high end acoustic guitar for a simple pickup installation. I called first and was…read moretold they might be able to get it done the same day or maybe the next. I arrived within an hour of my call and learned that it would be a few days since it was a Friday and they are closed Sunday. (Not bad really but I needed it was told it was probable) I was told I could pay an upcharge for "express service" and agreed. I picked up the guitar the next day. When I got home I discovered the soundhole mounted control panel with Volume and tone controls was mounted so far to the rear that my index finger was wedged between the low E string and the tone knob in order to turn the thumbwheel. I was not told or informed whether there may be an issue with placement due to bracing. I would understand I that's the case but I should have been informed or asked about it. This makes using the tone knob impractical. The express service upcharge was essentially a waste of money because I had to drive back and leave the guitar. This time a couple more days. Chuck said they were short staffed maybe they could get it the next day. It's mounted with Double sided sticky tape and/or velcro. How long could it take? Two days later with no contact I just drove back and picked up the guitar and I'll get it fixed elsewhere. I have gigs I need to play and that's what I got this guitar for. I gig professionally and did 145 shows last year. Again, Chuck said they were short staffed but my experience is delivery time to fix an issue became a moving targett. I understand things happen but this was not a good first experience with the shop. I probably won't go back. Their charges are also higher than what other shops charge in town b based on my 30 years of gigging in Tucson. Overall this is not a huge deal but my first experience with this shop including 'express service' was not good.

After my luthier of record retired, I was referred to Gabriels. Took in my brand new electric…read moreguitar I bought for retirement for a setup. Upon meeting him he was upbeat but as soon as I dropped the case on the counter and he saw the brand his demeaner change to sour. So he didn't like the brand ok but don't make the customer feel bad about it. Wasn't like it was a budget/cheap guitar that's for sure. Anyway, he quickly put a fret level tool on it and went on about how fret leveling was badly needed among other things. (Brand new high end guitar?) Told me the cost and I almost feel over but said ok, get things done. Was told it would take a week but after another day he made contact saying it was done. Wow, really? Well, ok great I suppose. So with a month or so of playing on it, I still felt the fret ends were not dressed well and the action was wrong. I sought out another luthier and he was much more pleasant and easy going. Didn't talk TO me but WITH me as it were and he sure made me feel good about my retirement present/choice. Anyway, my new lutheir is a seasoned pro and he pointed out issues that clearly shouldn't be there with the kind of bank I recently spent at Gabriel's. While many clearly liking this shop and Chuck, as a professional in my line of work he didn't impress me all so much. Well, no doubt ya can't please everyone I suppose but I won't be back.

I am a beginner violinist and went to SW on a recommendation. Rafael was so kind and helpful. He…read moreset me up with a proper chin and shoulder rest. I plan on going back for any of my future violin needs and hopefully I'll be get better and be able to purchase a nice violin from them. I tried one and it was beautiful!

One of the few shops I could find in the USA that stock hard-to-find strings... I ordered a…read morePirastro Chorda (unwound gut string for viola, but I am using for a hurdy-gurdy)... it was competitively priced relative to other online shops (mostly European ones), and arrived quickly and in good shape.

The 2 gentlemen running the gun counter were really douchey. They wouldn't event give me an offer…read morefor my rifle, went down the street to pawn1st and walked out with cash and a smile. Go literally anywhere else in Tucson.

They sell 14k but it's actually 13.5k. It's not a legitimate business that will sell you what's on…read morethe receipt. Buyer beware.

Great service and support staff, very knowledgeable. They rent, rent-to-own, sell and service…read morewoodwinds, brass, and string instruments as well as providing lessons and accessory sales.

I great place to shop if you're looking for any type of musical instruments. The staff is well…read moreinformed about their products and were helpful in my decision as to what instrument I wanted to play. The prices were fair and a good shopping experience.

I found the perfect little Yamaha beginner guitar and Maxwell was super friendly and helpful.read more

If I could give this place 10 stars I would. I am a vocalist that has a Yamaha keyboard and had a…read morespecific piece missing due to excessive moving around/moving instruments. The older gentleman helped and I went out of his way to find this part which was found ! I can't say how incredibly helpful this person was. Thank you so much, and definitely would recommend just based on the helpfulness of the staff.

This was an amazing experience. I went in to get a trumpet repaired and they bent over backwards to…read morerestore it and at an affordable price, I'll definitely be going back.

Our visit to this long standing store was super short and simple…read more We were walking around downtown and stopping at shops as we passed them, curious to learn what the insides looked like and what the place truly offered. This is a classic old school music store IMO. Simple, small and stuffed from ceiling to ground, wall to wall with equipment of all sorts. Music instruments, supportive items, new things to discovered, unique and special, and more. Very kind people, quiet space. *I didn't check if bathrooms were available

I was recently given a guitar to start learning on, the most obvious issue being that it's missing…read moresome strings. I figured I would take it to a local business to have it it re-strung and looked over. I waited all week to go at a time outside of my work hours because their hours are very limited. I walked in holding the guitar and the first thing that was said to me when I walked in was "we're not doing anymore repairs today". The gentleman then asked me what was wrong with it and I explained that I didn't know what and wanted it looked at. He offered to write up a value on it to let me know how much it could be worth, and I explained to him that my intention was to play this guitar and that would really only be helpful to know to compare to the cost of repair. He did show me a few guitars they had in house at what seemed like a decent price. But instructed me to come back when the repairman was in, which could be anytime because even though he had hours, he is a gig worker and sometimes has to leave. It largely felt like he was more interested in selling me something versus addressing the concerns I currently had. Can't blame him in this economy, I suppose. He was kind and it is a cool shop, just didn't seem like it was what I needed based on my situation. This place has a very small town, small store feel - if you're looking for a wide variety of instruments and/or consistent hours, this might not be the right choice for you either.

Great place to find out what is happening musically in town and buy tickets to shows.read more