Our visit to this long standing store was super short and simple. We were walking around downtown and stopping at shops as we passed them, curious to learn what the insides looked like and what the place truly offered. This is a classic old school music store IMO. Simple, small and stuffed from ceiling to ground, wall to wall with equipment of all sorts. Music instruments, supportive items, new things to discovered, unique and special, and more. Very kind people, quiet space. *I didn't check if bathrooms were available read more

Chicago Music Store - Piano/keyboard section - Musical Instruments & Teachers Near Me - Tucson, Arizona

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Reasonable pricing, decent service. Needed to restring my viola. They did it relatively quick and for a good price. Happy with the service and quality. read more

Chicago Music Store - Storefront - Musical Instruments & Teachers Near Me - Tucson, Arizona

Worst music store on Earth. I paid $100 to have my brand new setup from the factory Epiphone masterbuilt set up for the strings that I like to use. All that really needed to be done was filing the nut for the gauge of string that I like and the rest didn't need to be touched at all. Instead of this basic stuff these incompetent assholes did not touch the setup of this guitar at all. I took it to the experts at the Guitar Center and they confirmed that no setup had been done on it. They also confirmed that the strings, the $20 strings that I had paid to have put on we're not put on and we're in fact the cheapest strings that came from the factory. So mark stole $120 of my money and in return I got a guitar back that I could not play. I will never if it's the last f****** music store open on Earth will I ever spend another dime at the s***** s***** Chicago music store. They can go straight to hell. How I really feel about test photos and videos that's cool because I have pictures read more

Chicago Music Store - The actual color code of the $20 a set daddario XS strings that I gave them to put on. F****** thieves! - Musical Instruments & Teachers Near Me - Tucson, Arizona

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Amazing work, so helpful. Everything we need is there and fix my daughter's clarinet. read more

Chicago Music Store - Musical Instruments & Teachers Near Me - Tucson, Arizona

This was an amazing experience. I went in to get a trumpet repaired and they bent over backwards to restore it and at an affordable price, I'll definitely be going back. read more

Selection in guitars, my interest, was good but I didn't find what I was looking for, nonetheless. Personnel were helpful, and inventory is squeezed here and there, OK, crammed. Nonetheless, my highly-defined interests weren't served. I gained the sense that their staff largely knows their musical turf, and although supply chain in the music industry is tough, I wish they had what I wanted, as I felt I'd get the service there that I would subsequently wanted. Their BS quotient is low, unlike other music stores I visited. read more

Abraham did an excellent job tuning my flute. I've had it for 5 years, and it was time. He made several necessary adjustments and polished my flute beautifully! It performs as if it is brand new! Thanks, Abraham. read more

We are on tour from Austin TX our band Shadow Band was performing that night at the Gaslight Music Hall and they helped us get set up with some tools we forgot! Thank you so much! We appreciate y'all'!! Jen & Rob read more

This music store is perfect for my acoustic guitar tastes, and their setups are excellent!

I just want to say how wonderful this music store is and what an awesome experience I had. I took a violin in that needed strings replaced and a new bow within 48 hours and they fixed it for me within 20 minutes for my relatives funeral. The employees were knowledgeable and friendly and very helpful. Thank you so much Suzan read more

I can't see what else you would want from a small hometown music store. They have a generous selection of guitars, straps , strings , keys. It's the customer service you get from a shop that knows your name that just doesn't happen at bigger stores. If you need a guitar set up or a woodwind / Brass instrument worked on - Mike and Nugget are the best I've seen- levels above the rest. Where else you going to get a solar paneled mariachi player for the dash? read more

Chicago Music Store - Mariachi man - Musical Instruments & Teachers Near Me - Tucson, Arizona

Really nice little music store! They've been in business for a really long time and have an amazing selection of instruments. Very nice staff and good deals! read more

02/03/18, I purchased about $450 worth of sound system equipment here. I went to return about $60 worth of unopened cords today, 02/20/2018, with my receipt. The senior store representative very politely stated that no purchase returns were accepted past 7 days. Parking can also be an issue. Their parking is extremely tricky. The parking lot across the street is divided into sections, and if you park, even for two minutes, in the wrong section, you will be issued a ticket to pay $62.50. I did give an extra Star because the two employees were helpful for the less than 60 seconds I was there. They were the only humans in the place. Now I know why. read more

Been shopping here since I was an elementary student back in 04-05. Just walked out the door the other day with a new fender bass amp thanks to Mark and the rest of the Chicago music store team. Tucson's #1 spot in my book! The team over at Chicago do an outstanding job at performing great service and providing helpful guidance towards purchases. From guitar picks and audio equipment, all the way to saxophone repairs and sousaphone rentals. Definitely recommend for all your musical needs. Great job guys! Thank you! read more

Everytime I stop in town I have to come by. Employees are great, owner is so helping and they have amazing gear and practice. Definitely recommend! read more

I took my instrument for repair and got it back but when I play tested it there was still a leak and a torn pad. took instrument back did not see it for almost a month. there was no communication as to why my instrument was not getting fixed and so I would call to get updates. all their responses were we will get to it next week, we are slammed... but school concerts were over and schools were out. I would get nothing but that response week after week. I ended up missing two performanceS... I got tired of waiting and went in and picked up my instrument. I had it evaluated by another company and all the pads were leaking from the very begging since the first time I got it back. so the job was not done correct the first time around. they also up charged me for a soldering of a part that was broken by them... the other company that i evaluate my instrument also made me aware of no sign on the flute of soldering, absolutely no traces. if its a store that will treat your instrument with care and actually fix it Chicago Music a store is NOT the place. a lot of friends always ask me about music stores, or locations to repair instruments well this place is not on that list anymore.. great group of people but I'm sorry! WOODWIND MUSICIANS STAY AWAY! read more

Amazing store, it's a must for passing musicians! The staff was super helpful and friendly!

I went in there today to look around after seeing the reviews and reading the filtered reviews as well. I was actually next door at their sister store, Music Land, looking at and purchasing sheetmusic. I didn't see any "dusty, dirty" store at all. It is an aged building, but it was clean. It doesn't have the inventory that Guitar Center has, but the prices were in line with Guitar Center's. I checked a few items like the Peavey 20 USB Mixer and the Toca Synergy congas with stand. The prices were identical to Guitar Center's. The staff seemed friendly. I didn't ask them any questions, but I'm sure they would be helpful. They do carry some items and instruments that Guitar Center does not, I guarantee that. It is an interesting store to check out. If their prices are the same as Guitar Center's, then I recommend supporting a local business (which offers instrument repairs, gives lessons, and supports the music programs in the area's school districts) over a national chain. read more

Finally , a music store with a great diverse selection of instruments , fantastic service , knowledgeable staff ,,, I felt as if all the staff were the owners ... A last minute need for a double bass , was taken care of with the gents I met at The Chicago Music store . I look forward to using these folks for my needs when I am in Tucson , this is how a music store should operate ! Well done f read more

Exactl how wonderful is this place? It's BEYOND wonderful! With every imaginable instrument on display, it's like entering a musical superstore and museum all rolled into one. Even better, the professionals (specifically Mark, Jim and Abraham) manning the sales and repair desks know precisely what to do with every instrument and accessory - everything's at their fingertips. I took my ancient clarinet, which I haven't played in 55 years, to Chicago Music Store for an overhaul and they even provided me a free "loaner" on which to practice, plus two free clarinet lessons, while my instrument is being repaired. The cost for the renovation was more than fair (I know because I shopped around). Parking is readily available. Chicago Music Store is a gem in downtown Tucson. read more

Great service and staff. Fear pricing! Got my father a gift for Christmas and I can't be more then happy! Definitely returning back. Thank you read more

I went to this music store the other day and I found everyone quite friendly and helpful. I am a bass player from Philly area looking for a simple tuner. No issues. I plan to visit and check out the store again while I am in Tucson. read more

My experience: Good prices, poor customer service. 'Needed a mic and speakers for a private event. Their rates were reasonable, so i picked up the equipment on rental. The staff was friendly and helpful with selection of equipment. Day of the event: the cord for the speakers was so loose it kept disconnecting a few times a minute. The guest invited to perform tried a few times and then gave up causing huge disappointment to the invitees and embarrassment for the host. The whole point of a sound system was lost. When returning equipment i complained about this matter and wondered why I should pay for faulty equipment. They checked and admitted the problem was there. I would have been fine with an apology and offer of even a partial refund for equipment that just didn't work. I was extremely disappointed when they told me flatly they have a "No refund on rentals" policy. I wished them well and that was the end of my experience with this store. read more

I went in to browse, and found that they opened up the upper floor to the public. How cool! There are so many interesting instruments! If you are a nerdy musician, take a look here! They also have some interesting second-hand sheet music for reasonable prices. Good stuff. read more

Chicago Music Store - Amazing 3rd floor! - Musical Instruments & Teachers Near Me - Tucson, Arizona

My favorite music store in town!! The entire staff is always very knowledgeable and friendly. I always receive first class service!!

This place is honestly so dusty and disorganized I couldn't tell if I was in a music store or a thrift shop. I suppose if you are willing to sift around for a purchase then you wouldn't mind shopping here but they are not exactly a bargain either. We have been in here several times and although I don't like salespeople hounding me, I have never had one here ask me if I needed any help or greet me for that matter. Three stars for the cool displays that they put up and the atmosphere inside which although minus the dust, can sometimes be charming as it is like being in an attic. read more

Chicago Music Store - Musical Instruments & Teachers Near Me - Tucson, Arizona

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Friendly staff. I ended up with a new in box crate power block. unfortunately it was DOA when i got back to SD.. managements response was initially quick. ( we were going to get it fixed under warranty.) i tried back a few more times and got workers who had no idea about the problem. i could have tried harder but so could they. so 3 stars. browsing around there is a treat though so i'll probably be back. read more

Chicago store is the best! Top notch customer service! Mike in repairs is awesome! He took loving care of my son's trumpet and made it look like new again! Thank you Mike! read more

The worsed guitar outlet on Earth. Their better selection are the keyboards and hand drums, but I have to say their wide range of acustic guitars are valuable. A warning if you want a custom electric, you're designed to get ripped off. Try something better, their school band intstruments would be the perfect choice. read more

I could not be more pleased than I am with this store. I don't live in Tucson, but come for several months a year. I have a nice violin at home, which I started playing again after many years of neglect (one small benefit of CoVid isolation, I guess). I didn't want to chance traveling with it, so decided to look into getting a 2nd hand instrument for use here in Arizona. I tried OfferUp and Craig's list, but without satisfactory results. Reading advice on line, I came to the conclusion that a wiser choice would be to go to an actual music shop. Best advice EVER! Their service and attention to my needs and ability levels were outstanding. There was no effort to get me to buy anything more than that decent used student violin I desired. When we discovered a few things about the one I chose that needed adjusting - the bow needed a little attention, the chin rest was totally wrong for me, and I really needed a shoulder rest - they helped me out both with completely reasonable prices and by trading straight across. I also need to mention they gave me a one-year guarantee. Shop there with confidence. (Thanks guys!) read more

Five stars to the repair Department for reasonable, quick and friendly service. I learned a lot and wasn't made to feel stupid. The retail experience was friendly but not as helpful. I will return! read more

Amazing amazing store. I've been to numerous new and used music stores around the country and this by far the best. Go visit this Tucson landmark! read more

Mike the Luthier, was amazing and always promises the best job. The staff was attentive and won't sell you something that is not your style. I trust there skills and will go right back for there services and instruments. Thanks guys! read more

I have received great service here. I want to site marco who is a fine sax technician. I play in New York summers, Tucson winters. I prefer the Chicago store over al others I've dealt with, in my 40 years as a professional. read more

Local, excellent service, instrument repairs, lessons and a broad selection of instruments. It's a really great store.

In the last week we've had 2 occasions to deal with Chicago Music, the first in person and the second via FaceBook Messenger. We went to the store, had great service without being pestered, and walked out with a great guitar and accessories. After seeing an instrument in their store I sent them a message via Messenger late one evening and by 7:00 am they responded and provided the information I requested, links included. Great business with friendly, knowledgeable people. I would highly recommend. read more

this book should be judged by its cover. you kinda gotta wonder how a bunch of musicians could even stand to work in an environment that lacks any enthusiasm towards the instruments themselves. everything is piled on top of each other and covered in dust. i wouldn't even buy picks here. read more

My eldest daughter is a violinist and ran out of rosin. In previous years, it was provided by the school, but no longer. My husband and daughter were immediately waited upon and given the rosin she needed. The sales clerk mentioned a more expensive product, but didn't push it at all. The customer service was great and they were in and out of the store in minutes. The next time we have any instrument needs, violin or guitar (which my youngest plays), we know where to go. read more

Really bad customer service. I ask the guy at the counter for viola strings and he brings me a set or red label strings. I ask him if he has any dominant strings and tells me they don't make them for viola. I know this isn't true because I've bought them in the past but he insists and that there is no way of ordering any. I then ask about bow rehairing and am told that they don't recommend it unless I have an expensive bow... I have an expensive bow and that's why I asked. He then sends me to his manager who tells me the same thing. The manager then attempts to give me the name of someone who can but forgets and just tells me to look it up online. One of the worst music store experiences I've ever had. read more

I've been servicing my sons' horns at The Chicago Store for years and have always received exceptional customer service. The staff are friendly and knowledgeable. The turnaround time for repairs is fast. It's great to have a family business with this much history in downtown Tucson. read more