Six months ago I went to Charm City Networks to get my home WiFi reconfigured with a more powerful…read morerouter. I have had trouble accessing the internet from all parts of the house. A technician came to my house and in one hour I was up and running with the best access to the internet that I have had ever--in over 10 years. I was so pleased to have a company only a few blocks from my house that could out perform any computer people I have had in the past, including tech-support people on-line. Since then I have had several problems pop up (unrelated to the installation on the first visit) that I was unable to solve myself despite being fairly computer literate. I identified 5 problems and gave Charm City Networks a call yesterday afternoon. We agreed on 10 the next day. This morning they were at my door at the exact time and quickly solved all my problems. Here are a few words I have to sum up my impression of Charm City Networks: KNOWLEDGEABLE, EFFICIENT, FRIENDLY, REASONABLE, LOCAL. I urge anyone within their range of service to give them a try. I cannot imagine you will be disappointed in their high standard of service.

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

I was having an awful time with my computer, slow, pop ups, redirecting my web searches. I called…read moreComputer Handyman after hearing an ad on the radio. They set up an appointment for the next day, although I talked to them late in the afternoon. Arrived exactly on time, and within an hour all of my problems were solved. Virus removed, resolved issues I had with my camera loading to the computer, resolved my printing and scanner problems!! I can't say enough good things. I am VERY pleased. I didn't have to leave my home, and the price was very reasonable. I Highly recommend this company. Maureen Butler

I have been using their services for the past three years and each time the problem was solved…read moreexpeditiously and satisfactorily. Each representative including Eric Lebron, the owner, have been professional, courteous and responsive. My latest service involved a Trojan Virus attack which prevented any internet activity. The problem which was insurmountable to say the least was completely rectified by Mr. Lebron. I highly recommend him for all your computer service needs, small or large. James Getz

They have handled every kind of computer issue for me for several years, from selling me the…read moredesktop and installing it to sending it to recycling for me when it was due for replacement. I have purchased two computers from them now. Phone and remote consultations to fix issues with audio and other performance issues have been really helpful. Always with a professional, patient, can-do attitude!

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

These guys are exceptional! I had to turn in a report on Monday Morning. I started my computer on…read moreSunday night to put on the finishing touch. Right before I finished the lights flickered and the computer quit. I tried to restart it but the computer screen kept starting up and the screen turned blue with a message "un mountable boot". I called the main number and contacted the emergency technician. I explained my situation and how desperate I was. He told me to meet him at the office on an hour. When I arrived he quickly diagnosed my problem as a corrupted file on the computer. He copied my report to my laptop so I could turn it in on time. Then they fixed the computer the next day. Yes they did charge me a little extra to open the shop on a Sunday evening. But it was worth every penny!

Outstanding service. Thought my old laptop was toast but they fixed it very quickly at a great…read moreprice. Great service. Very knowledgeable about computers.

I have never had to reach out for computer help, but I purchased a new laptop and needed to…read moretransfer everything. Turned out the hard drive was unable to be used. Mike worked for several days before finally giving up. He wouldn't charge me because their policy is that if they can't fix it, there's no charge! Who is that generous in this day and age? I was very appreciative.

Came in for a loose hinge on an ultraslim laptop upon being fixed the screen stopped working…read morealtogether. He broke the screen and the subsequently the two he tried after then refused service insisting it was broken by us. Didn't even at first tell us he broke any of this and the hinge isn't even fixed. Tldr, went in with a working comp came out with more problems then my comp is worth.

I have successfully utilized the services of Altronics Communications for repairs to my home…read morecomputer system. At the time I was having a challenge accessing my two email addresses from my computer, in addition to a slower than normal operating system. They were able to diagnose the problem, and seamlessly corrected the issues via a remote operating system. They were professional, efficient, and explained in easy terms what they needed to do to repair the system. I would recommend them highly. Thanks for great customer service! Jim B., Gaithersburg

Altronics have always been quick to respond to our house computer needs and have very…read moreprofessionally and promptly fixed our problems. Good to know we have them to help us out in an emergency.

Al is the best!! He just assisted me with locating my lost computer tracking it to an airport. Then…read moreassisting with the process to get it delivered. what a gift!!! I highly recommend him for computer/techie support.

Al was great. It was easy to get an appointment, he arrived on time, and called me when he was on…read morethe way. He worked carefully and quickly and was very polite. He fixed a couple of extra issues in addition to the one I called him about.

I have nothing but good things to say about my experience here. I took my computer in for service…read moreas I had issues I could not overcome on my own. I found the basic price for service at $99 to be more than reasonable, though I was told that it would take about two weeks for my computer to be diagnosed. I paid the $75 expediting fee and given a timeframe of 2-3 days before diagnosis. I was then happy to get a call from them the next day with the diagnosis and plan of action. The day after that, my computer was ready for pickup, good as new. Overall, very happy with the experience.

If you can get here, this is THE only place to take your computer problems. In a world where too…read moremany businesses are prone to simply take your money and give you "whatever" service in return (like The Geeks?), Sam & Company stands out as a shining example of how things should be. How many businesses these days do you know of that actually combine integrity and skill to deliver what they say they will - and at a reasonable cost? If you read the About section on their website, it mentions personal relationships with customers. That's no sales pitch - it's true. I've only had sporadic computer issues over the years and, amazingly, every time I've spoken with him, it's like talking to a friend. He knows his customers! Couple that with the fact that Sam broke away from the corporate world to bring his skills directly to the public and he's definitely earned my loyalty.