Just had the WORST experience with this horrendous company. The owner is rude, disrespectful, unprofessional, condescending, and has a huge chip on his shoulder. Not the way to treat a client or run a business. There are so many other towing companies in Waltham, and we will be using those companies from now on. We own 2 parking lots and will never recommend this company. read more

NEVER RECOMMEND THIS UNPROFESSIONAL BUSINESS!!!! They put multiple scratches on my car and refused to admit they did it, saying they have video evidence of the towing. And guess what, they didn't show me the evidence. What's the point of the video then? Not just that, they asked me to pay $175 to get my towed car back when the MA state regulations say to only charge a fixed rate of $143. I had to negotiate with them to bring down the price. NEVER TRUST THEM- they could easily fool you if you're not careful.I'm sick of this predatory towing. Their customer service is absolute worst. They don't claim responsibility for their actions. read more

Ramsay's Towing - Towing Near Me - Waltham, Massachusetts

After I had waited for AAA for three days, I called Ramsay's Towing. Someone came almost immediately and very quickly and professionally towed by car to my mechanic. I recommend this company highly. The cost was below what I had expected to pay. Mary V. Waltham MA read more

My car was unfortunately towed for not having a sticker on it, my fault. The person who helped me retrieve my vehicle however was very kind and quick when helping me. That doesn't always happen with towing companies. read more

I was very happy with the service at Ramsay's towing. My car was in a garage with a door too low for a truck so they got the car out on a dolly. They kept in touch and I didn't even need to be there when they towed it to the dealership. Very courteous and prompt service. read more

Great Service. Answered my call for help at the last minute. They flatbed towed car from Weston to southern MA. The driver even texted to let me know they forgot to leave the key with the car and were heading back. Responsible. Delivered with kid gloves. Thank you. read more

We can't say enough about Ramsay towing. We broke down 400 miles from home. Dakota came and towed truck to their shop and took us back to the campground we were staying in. He was very professional and caring. We decided to have Ramsay towing to tow our truck home since it's probably a blown engine or head gaskets. Nick the owner set everything up with aaa... and would touch base with me to keep us updated. I didn't even have to call aaa and 2 days later our truck is home. This family run business is amazing and what turned out to be a nightmare trip turned into bringing a smile to our face knowing that their are still great warm people out there willing to help. Can't thank Nick, Dakota and Carolyn for everything! read more

These guys are the WORST! Disrespectful and scam you out of the MA state regulations for involuntary towing won't even show your vehicle until you pay cash so yo I won't get a receipt and can't debate anything. If you're looking for professionalism or due care for your vehicle, go anywhere else read more

Terrible business, inexperienced, sloppy tow drivers!! Do NOT use!! $800 in damages while towing my car!! The inexperienced tow truck driver damaged my front bumper / spoiler in 3 places costing me over $800 in repairs! Owner Justin Ramsay will not return phone calls or requests for contact to amend the situation! Disgusted! read more

Ramsay's Towing - Front bumper spoiler damage from Ramsay towing driver. - Towing Near Me - Waltham, Massachusetts

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UPDATE June 2014.... Woke up this morning and THE SAME THING HAPPENED (as below). I was blocked in by a car and I called Ramsey's to get it towed so that I was not late for work. Again, they said "it would take a while" and I should just call the police, have them find out with apartment it is so that I can go ask them to move there car. First of all, I do not feel safe knocking on someones door at 5am and asking them to move. I would call a different tow company, but Ramsey's has a contract with the apartment complex I live in, Windsor Village, and I cant use another company. Basically I had to go into work late for the second time in 4 months with the excuse that my car was blocked. That is not acceptable, not to mention, I get stuck in a ton of traffic. Not to mention, if they have a contract with my apartment complex to tow cars, shouldn't they tow cars at night that are parked illegally, which this person was. Dont they want to make money? And even if its not about the money, don't they want to make the place where they have a contract happy? Clearly, they do not car or take pride in there business. Which should be helping people when someone is blocking them so they cannot move there car. VERY UNHAPPY WITH THIS COMPANY and wish I could use another. I also complained to my complex and requested out of my lease. read more

Con Men! Stay Away. Quoted 1-price, then once the job was done, they wanted $50 more! And it was less miles than originally quoted! read more

Towed for violating a 15 minute parking zone at 11:25pm. Turns out tow shop was less than a mile away. Showed up at 12:00 (35 minutes later). Charged $175, of which $35 was for "storage" and )$32 was for taking "over 1 hour to complete". How is that "over 1 hour to complete" if it's 15 minute parking? Is this really complying with MA towing fee regulation? I find it hard to believe that it is. While I understand the importance of towing services, there is definitely something wrong here. read more

This is the best towing company in the area. I own a snowplowing service in the next town over and my salt truck broke down in the middle of one of my parking lots and wouldn't even move. I called 4 other tow companies and this is the only one that said they would tow it. They run a plow service also and they even helped me out by salting my parking lots. I'm definitely going to be calling these guys for all of my future towing needs. read more

Worst Customer service ever. They made me wait for 4 hours before letting me get my car back after they towed it. The people there are jerks! read more

When the new luxury sports car I was driving decided it would not drive home under it's own power, Ramsay's came to the rescue. The driver came at exactly the time he called out when we spoke, and he made sure to use wood at the bottom of the ramp to ensure that the carbon fiber lip would not be damaged when it was put onto the truck. The driver was very friendly. read more

Terrible ethics and shady business practices. They charge $175 for a 1/2 mile involuntary tow. Tows under 5 miles are not supposed to have additional mileage fees in MA. They also say that their credit card machine is "broken" and try to demand cash only. On top of that they strongly resist providing any kind of documentation or proof that a car was illegally parked. Avoid at all costs and suggest that local businesses partner with their competitors. read more

Awful experience! I received terrible customer service from two of their male employees and very rude comments that offended me as a female. I live at an apartment community nearby, which they love to circle around and tow any chance they get. The first time I was towed, I was told $150 if I pay in cash. This time, I was told it was $175. Not only do I live .3 miles away, but I was towed from a parking lot on the property that I pay rent to live in! For that short of a distance, $175 is way too much! When I brought up the difference in price the response was "we don't keep track of past tow's and are unable to look up what you paid in the past" and asked for me to show my own proof. Between the rude comments and inconsistent charges, this was a very frustrating start to my morning and very sketchy business! If you are a business owner in the Waltham area, I would look for a different tow company! read more

Ramsay's Towing is ready to help a person out! I had my car totaled a while back, and was struggling to sell it. The owners of the parking lot that I stored it at got really angry that I still haven't moved it (it was a sore sight for their eyes, apparently) and told me that I have 2 days to move it or else. After a day of checking my options, I started calling towing companies. Ramsay's offered the best deal to get my car from Waltham to Framingham. But after I asked about pricing, they asked me why do I have to move my car. I explained the situation, and Ramsay's offered to help me out big time and store it at THEIR parking lot for FREE for a day or two. And if I find someone to sell it to - great, no problem. I did find someone to sell it to in those days, and the guys at Ramsay's Towing held to their deal - I owed them nothing. They were very nice and open about everything, and ready to help out in every possible way. Not to mention - they have better rates than anyone around. If you need help in this area - call Ramsay's! read more

Of one thing I am absolutely sure, one of their tow truck drivers is either unethical, a liar, incompetent, or a combination of all three. I had a valid parking permit on my dash, perfectly visible and filled out correctly last night at Windsor Village in Waltham. When I woke up my car was gone. When I got to the lot the gentleman I spoke too tried to tell me that "we just don't open your car and take things out". Well, where was my permit then? It didn't walk off my it's own accord. Int he end I had to pay $140 to get my car. This company is shady, shady, shady. Unethical liars. read more

I ran out to my car being towed and the driver just floored it to get away despite me being present. These guys work very quickly when towing to avoid the owner coming back and to make some quick pocket money. The guy demanded 175 in cash only while tow companies are required to allow credit also. Terrible customer service, truck driver was rude and pushy when it came to payment. I understand why my car was being towed, but the manner it was towed and how the worker handled it was terrible. Very shoddy business and would not recommend for any towing. read more

I have used Ramsay's for years and have never had a bad experience. Their customer service was great. very polite and you can tell that they are very much into their work and taking care of their customers. read more