this is the worse and ever place ! if you ever get your car towed by this company make sure you get a lawyer in place or be prepared to call cops specially people of color don't go there !! bad Customer services multiple ways and Rude management, I was scared for my life over I had to call cops for help !!! and condemn any dealership who works with them!!! completely unacceptable and tragic place!!! I paid $1000 to get my car back the man was mad about me asking questions and drove my car all the way to another street where I could get towed back !! Have to call cops to relocate the car !! I know God doesn't like ugly and he's the only master of all !! just remember karma is a bitch!!!!!!! read more

Negative 1 star. Awful, hostile, borderline fraudulent company. My car got towed unlawfully and not only did the employee who was egregiously rude to me refuse to give me his name, he also refused to give me the name or contact information of anyone in management. Which is illegal for any company. Has their cash app and Venmo plastered on the company walls but insisted that I alone only pay in cash. Discriminatory. This company should be reported on all platforms. read more

Jason Ramsay is fantastic. I had an unlucky year and had to use his services 3 times, and he made what can be an unpleasant process as easy and painless as possible. He helped me figure out what to say to the insurance company to ensure I got the most coverage possible. He also kept me well up to date on what was going on, and checked in with me about certain repairs that I may or may not choose to pursue due to cost. The 4 star instead of 5 is that things always seem to take longer than quoted. That said, he has given me a loaner car when needed. read more

I had such a great experience here dealing with a frustrating problem! I worked with Jason to repair damage on my car that was years old. Jason took care of absolutely everything. The insurance quote wasn't enough to fix the damage, so he contacted them and had them come out to adjust the quote, and I did not have to pay any extra. I also dropped off my car while I was VERY pregnant, knowing that my daughter would be spending the next couple months in the NICU. Jason was so kind to me while repairing my car. He repaired extra damage on my car completely unrelated to what I had brought it to him for. My cars inspection was expired, so he took it to get inspected before I picked it up. He took care of everything and more, AND knocked a chore off my to do list! If I ever need work done on my car again, I'll be coming back here!!! read more

My car got towed by this company and I paid 200 $ dollars to get it back. But my issue was I was trying to reach out them almost one hour even if I was in front of their office and finally I guess the manager pick up the phone and told me that i should have called them or go there like in works hours but I know they supposed the have someone to provide service over there for people who wants their car back not everyone able to come their place in office hours I saw a lot of company they have open 24 hours . Also I am still thinking that 200 for towing is overcharging and overly priced . Manager was not helping me on the phone he was like you have cash you have this bla bla .. and suddenly hang up on me. I got my car after one hour later . Poor service . read more

Jason was a pleasure to work with. Excellent communication, excellent service overall. His relationship with the Enterprise Car Rental in Waltham made the process of getting my car repaired as painless as possible. He handled all the back and forth with the insurance company. Next time I need to have work done on the car, I'll be calling Ramsay's. read more

Ramsay's is my go to body shop without question! As a repeat customer, I highly recommend the quality & dependability of their work as well as great customer service. You'll work directly w/the owner, Jason, whose attention to detail is off the chart. He works closely w/your insurance company, making the inconvenience of having had an accident seamless. He can even provide you w/a loaner car if need be. Jason goes the extra mile to make sure his customers are satisfied with his work. You'll be glad you trusted Ramsay's to do the job! read more

My SUV needed the whole passenger side replaced and repainted. The work and paint was perfect. I recommend this shop. The inside was also vacuumed and clean. Thank you Jason. read more

My compact Fiat 500 was left even more compact after a pile up on the highway. Ramsay's took excellent care of me and my car. Answered all my questions and dealt with insurance so I did not have to. All and all a wonderful experience after a horrible one. read more

My Mercedes lease was up and I was having the fender fixed before I turned it in. The issue was that I needed it completed with in a week. It seems this is no small feat as I went to 5 shops in the area that all turned me out! I felt like Mary & Joseph looking for an Inn. Not only couldn't they take me but also they did not make me feel comfortable in their smoky places of business nor did they apologize (except one in Wayland) about it. Ramsay's was my last try before I was going to give up and let Mercedes do the work and charge me 5x the actual price. I pulled into Ramsay's lot and got out of the car expecting the worst when all of a sudden there was Jason Ramsay greeting me with a smile asking how he could help. I told him my dilemma, he asked me in so he could check the schedule and look at the damage. He took my case and all my insurance paperwork, gave me a date it would be done and finished the work perfectly a day before he said he would! Amen and Alleluia! Thank you Jason. You're the best and I now know who to refer all my Real Estate clients to for bodywork! Customer Service -A+, Auto bodywork -A+! read more

They were able to perfectly fix a dent on the passenger door very quickly and it's like it never happened. Great service. Hope I don't need them again but I would definitely take my car there again if I have to. read more

Excellent body work and paint and completed in less than two days! I was very impressed with this first job by Ramsay's and I'm taking my car back for Part 2 now that I've seen the quality work Ramsay's does. read more

Serious kudos to Jason and team at Ramsay's. After being rear-ended, I searched yelp against my insurer's recommended shop list. I felt pretty wary after reading through less than stellar reviews regarding customer service for the other shops....finally, I happened upon Ramsay's. From the minute I called, Jason was super friendly, accommodating, patient and willing to answer all my stupid questions. I picked up the car and everything looked great and I couldn't be happier. But really, its the care that prompted me to write the review. Big thumbs up to Jason. read more

Look no further! This place provided me with great customer service from the start. I was able to just e-mail all the paperwork from my insurance, not having a printer this was great. Not to mention fast! Jason reviewed the paperwork and called me back a few hours later with a drop off time. They dealt with the insurance. You deal directly with the manager/owner?. He continuously updated me on the progress of the car, answered all my questions, and got a lot of work done in 4 days! Thanks for a great experience. I've found my new mechanic! :) read more

Jason was friendly and professional. Fixed my car within the time frame agreed on. He even provided me a free courtesy car. His quote is right on the dot compare to my insurance company's assessor. Overall a great experience! Thank you Jason! read more

When The Boyfriend borrowed my small SUV to carry something that wouldn't fit in his sedan and was rear-ended in his travels, I was pretty upset, and nervous about the process of insurance and getting it fixed. I chose Ramsay's Body & Paint to replace the bumper that had been cracked off of my Ford Escape. Super fast and super friendly service. They even made it easier by renting me a car, through my insurance, and explaining the process fully. Jason, the owner, was great and thorough, and my Escape is back to beautiful condition. Best auto shop experience I think I've ever had. read more

Great experience. Needed a new door, Ramsay's was one of the preferred shops for my insurance. Car went in Monday, ready Friday, as promised. I know my way around cars and everything looks good - alignment, reinstall of panels, etc. Car washed and vacuumed to boot. read more

Of course, it's not fun when you need help from an auto body shop. Never fun. But THIS auto body shop in Waltham does its very best to minimize the pain. In fact, Jason Ramsay was a real pleasure to deal with. Work on my car was done perfectly, on time, and cost exactly what Jason estimated it would. (And that cost was quite reasonable.) In addition, Jason Ramsay kept me informed about the progress of work on my car, and, accommodated me without a moment's hesitation when illness kept me from picking up my car when work had been completed. I can't recommend a body shop more highly. read more

Great service. Fixed my car after an accident. I got my car back when promised. They always kept me informed. The car looks great!!

Great service, great customer service, when i called in to see what their wait was like to get my car in. Jason told me to come right in with the paper work and fit me in the following Monday. I didn't have rental coverage at the time so he helped me big time by lending me one of his personal rental cars when he learned i was unable to get a rental from enterprise. The only complaint I have is that he gave me wrong finish dates a couple times but he made up for it big time with the rental, all in all great lowkey place to bring your car to! Definitely recommend it read more

My poor Toyota Sienna! people had opened doors into my car, my son had someone side swipe him in a parking lot when he borrowed it, I slid into a tree in the winter.. the car looked like the wreck of the black pearl.. NO LONGER! Jason did a fine job at an excellent price.. so good as a matter of fact.. my husband took his car in to have it spruced up. it looks like we have two new cars! I couldn't say enough good things about this company. read more

I've been there a couple times now for tire-related stuff, and both times they've been able to get my car back in action same day, with a reasonable price. And they're friendly too, which is nice. read more

Jason is AWESOME!!! He got my car back to me when I needed it the most. He kept me updated day to day as to what was going on with the insurance and the repairs. I have been bringing my car, my husbands car and my bosses 2 cars to Ramsey's for about 5 years now. I have never had a problem with Ramsey's! The work they do is perfection. Always looks brand new when we get our vehicle back. Thanks Jason! read more

I recently took my late model (1.5 years old) Ford to Ramsay's to repair damage to the right front fender and door, and I'm very satisfied with the transaction and the results. Owner Jason Ramsay handled all interaction with me and was a pleasure to deal with. He immediately noticed some damage inside the door that the insurance adjuster missed and worked with my insurance company to cover the door replacement. The work quality is very high -- the finish is nearly indistinguishable to my eyes from the factory finish. Jason provided a rental car for a very modest $20 per day (with no extra charges) while my car was in for repair, and only charged me for 5 days when I picked it up even though the repair took a few days longer than that due to a delay in getting some replacement parts (my model is relatively rare). I highly recommend this shop. read more