I got a horrible experience in the store with the security guy. I entered the store but it was exit doors which i didn't know. Store was empty less customers and i was in the middle of the store were doing my groceries shopping and security guy came and told me you entered with a wrong side with the Aggressive way and he told me to leave the store right now and back from the other doors. I told him okay but do not touch my cart, He didn't Listen he pushed me and he grab my stuff throw it out. I back to the store i told to the Manager she was so nice lady but she told me that Security not under her position she can't do anything. such a horrible experience with this store. I live around this Area and i ll never be back. Low customer service. i'm gonna contact with corporate also. He's not allowed to touch me and touch my tech cart. read more

Closes at 1AM not 2am update your hours on Yelp, Google, etc as this wasted me and my families time.

Say what you want about this Ralphs, all Ralphs, or grocery stores in general, there are some really kind people working here who are truly looking out for the customer, beyond what is expected of them. (Side note: it appears that all grocery stores seem to have a less-than-desirable Yelp rating, which is clearly due to a phenomenon called volunteer bias [google it], so take the star rating with a grain of salt... if you want a good idea of the service at a grocery store, read the customer anecdotes.. like this one!) Anywho, I digress... This review is being written specifically to address the exemplary customer service I received on 04/22/2020 @ 9:50PM (approx 10 minutes until closing). Now I won't go into detail about service I received because what the employee (Tim) did was SOOO incredibly nice and went so far beyond the average customer service one receives at places like Vons or Walmart that I would hate to put Tim or any of the other Ralph's employees in a position where customers are coming up to them and asking for handouts or free stuff or something like that. My situation was very unique and thus called for a unique brand of customer service which Tim provided without even thinking twice, which is proof that Tim was not doing it for any praise or reward or quid pro quo style return gesture. He simply did it because he's fucking amazing at his job and should be running that place. So for any corporate eyes reading this, check it: Y'all wanna improve your Yelp score? Put Tim in charge. Y'all wanna increase the number of customers you get on a given day? Put Tim in charge. Y'all want customer leaving with a smile on their faces. P.T.I.C (Put Tim in charge). Y'all wanna make more money and be successful and have piles of money because your store is doing so well? Yep... you guessed it... Put Tim in charge. And to Tim, lemme just say one more time: Thanks brother. You're a good man and I hope you get a raise REALLY soon because you deserve it. [I've included a picture of my receipt as proof that I was actually there on that day at that time and I am not full of shit read more

Ralphs - Receipt - Grocery Near Me - Van Nuys, California

Riham at self check out is very ignorant of covid guidelines not wear mask right and comes way to close to you with out warning. Doesn't have any customer service and needs to learn proper etiquette for covid and personal boundaries read more

Checked Yelp to see what the store hours are and it said open till 2am. Got in my car drove there to see they are closed. It's really not that hard to update the hours of business. read more

Parking lot was not full during the early afternoon, with about three/ four registers open, full lines in each. Do not try to take beer through the self checkout, the chatty attendant will tell you 'not in my store' then make you stand in those full lines while self checkout remained practically empty, so why can't you check ID's at self checkout-? Very tired of seeing employees WEARING APRONS, sitting, smoking, and staring at costumers going through the front. We were waiting in the bagging area for all my group to get through the long, zig zagging, every man for themselves spots in line, when a dark-headed male employee loudly swaggered in the front from his break; his hands and breath reeking of smoke, Boxers hanging out above sagging, dragging work pants. Didn't wash his hands, no gum no mint, doesn't care. Do better Ralph's. Y'all got a remodel, leaders could set a better example of integrity. Employees could take more initiative. read more

I am so disappointed in this Ralph's location. I have been shopping at Ralph's for over 10 years and this location is just getting worse. They usually have one checkout line open and force you to use the self check. I was at the self check and asked the attendant where the bags were located and she just threw them into my card. I wanted to leave my groceries in the basket and walk away, but I just stood in the one attendant line (I was probably the 5th person). It's sad to see that the customer service element is gone and we are all moving to machines instead of human interaction. read more

These 5 stars are for the deli employee Michael. This gentleman is such a delight. I go into this market roughly once a week, and on occasion Michael is there and has helped me, every time lovely. I went this week, which has been stressful with protesting and curfews, and the positivity and energy this man brought was extremely wonderful. Not only was he so attentive but encouraging to his coworkers. He even packed the sliced meats and cheese with such care and smoothed all the air out. I was very tired and kinda grumpy before going, but he put a smile on my face and honestly what more can you ask for. See you next week. Again thank you from a tired night shift nurse read more

Stopped by this location to grab a few things for dinner. Ended up leaving with out anything. This location is horrible. Customer service is nonexistent and what they call security guards are worthless! The company needs to come to this location and fire even and get new people that actually want to do the job they are hired for and care about customers. No one likes seeing people pan handling selling their food stamp money or people parking in the red zones smoking out while they wait for people. This location is SHIT! Worthless shit! read more

The updates look is great, but when you only have 2 aisles open on a Sunday morning at 11am it makes it painful to shop here. I'm fourth in line and there are people behind me read more

Ralphs - Only 2 check out aisles open, fourth in line and people behind me - Grocery Near Me - Van Nuys, California

It's a shop closed to home, but now they only have 2 cashiers working and lines are going back to mid isles... wait is 10/15 min to get checked out. In many instances , cashiers are not bagging groceries, just waiting for the customer to do it themselves. Service level is gone down a lot. If this store wouldn't be closest to home, I would stop shop there entirely. Sad to see a well ran business to go down. :( read more

This Ralphs is the nearest location to me. If I have time to spare, I go to another location, and more and more frequently, other supermarkets. But often I don't have time to spare and need to go here. This location is always short of checkers. Even during busy periods, they frequently have only one checkout line going. So if you don't want to wait an hour to be checked out by a human, you have to use their infuriating self-checkout machines, which I resent, because I'm not on Ralphs' payroll. These crap machines mess up. A lot. And there's also a long line of customers waiting to use them. So skip this location. read more

Stop and daggers are super friendly good overall Variety in product only thing I recommend is that their manager special have a little more items read more

Is it my imagination or do prices go up at least 20% every time I come into this store??? Couldn't believe the price of their Private Selection ice cream. Last week it was $5.49 per pint. Today..$6.99!! You've got to f**king kidding me!! You just lost a customer. 24 count water..Carl Budding was .69 then $1.29!! They lowered it to .99. Nope. Tired of your games. Done!!! But inflation is coming down..bull f**king shit! read more

This Ralphs has consistently gone down over the years, and I am talking at least 12 to 15 years. Kroger seems to be replacing almost every name brand with their own products, which I find "controlling". There seems to be a real lack of employees at this particular store, and as a result long lines. I have started shopping at other places and only come to this store when I really have to. read more

Tried to blow up some balloons from this Ralph's. And the florist refused to blow up the balloons because they were not in original packaging??? And says she has "high risk" children at home. I understand she is looking out for her kids m, but Doesn't offer to have someone else to help me, doesn't offer to wear gloves. NOTHING. Just "sorry". Horrible service and ridiculous. Never coming to this Ralph's again. The store manager should be ashamed and embarrassed. read more

I shopped in this store this morning. They were out of SEVERAL advertised items. I asked if they were in back but there were none, according to Leila, who told me she was the Sales Manager. I then said I will need rainchecks. After completing my shopping, I checked out in Aisle 3 ( she told me that I could not do self check out if I wanted rainchecks). As my groceries were being bagged, Leila approached me to tell me the sale was through Tuesday and that I could come back for the items they did not have. She clearly did not want to write rainchecks.....perhaps she or the store get "docked" when they do not have advertised items in stock?? Finally got her to write them. Some of the items were 6-packs and I asked her please to write that on the raincheck. She refused ( why, I have no clue!!), and I told her I just wanted to make sure that when I came back, they did not think it was for the single bottles. She asked if I saw the single bottles on the shelves and I said I did not know but assumed they had them. She then took me over and we found the single bottles. She took one out and showed me it was a different size. I asked her why she didn't just tell me that instead of having me walk with her to another section of the store. And then, I just could not figure out why she was handling this so poorly and I asked Leila "why would it have been so difficult to just write 6-pack on the raincheck?" She mumbled something about they do not do it that way....seriously??? HORRIBLE customer service from Leila!!! This should have been an easy situation to handle (if she is the Sales Manager?) read more

The smallest Ralph's store in LA They don't have a lot of things I can find in other stores parking lot is small and get full fast I don't like to come here at all, just if I need one or two things its better to drive to a near by Ralph's read more

Ralphs - Grocery Near Me - Van Nuys, California

It's a nice Ralphs overall. Nothing to write home about. Clean and neat but very busy. Polite and friendly staff. We're happy to help with questions I had. Self serve line went fast and the lady there took the time to explain and answer to me in detail. I recommend. Enjoy shopping there ;) read more

Yikes to this Ralph's! The ONLY reason why I go to this Ralph's is if I absolutely have a last minute shopping need. I cannot stand that they allow people to sit out in the lot asking people to make donations. The cashiers are mediocre when it comes to customer service. There's nothing more annoying than listening to a bagger and a cashier discussing what they did the night before and how they have been sick and etc totally disregarding that there is a paying customer right in front of them. As far as items, they pretty much have a good selection as any typical Ralph's. The produce is hit or miss here. I have had both good and bad experiences with the tomatoes and lettuce here. I say go to the Studio City location. It's so much nicer! I hope this review helps you in deciding where to go pick up your milk and eggs! :) read more

There's something about coming to a place where people are friendly and treat you right. It's in my DNA. Not everybody's.And I'm guilty of being gregarious, but the crew here seem to have a family vibe. And they exhibit it pretty much every time. When you're not sure where to find something,want to know what is the freshest thing available or a simple "hello" as you navigate trying to get the things you need,yeah,I'll take a smile,a thank you and can I help you any day of the week. Wouldn't you want that? I do. read more

I was hoping this could be my alternative place to "ghetto ralph's" on sherman way but I prefer that one to this one. This is an ethnic neighborhood and whatever that is fine but the problem is the congestion in the store. too crowded and never enough checkers and you end up standing in line forever. it's also hard to find parking. The inventory is not as good nor are the deal/prices as compared to the Sherman Way location. I'm not gonna bother going back here anymore. read more

My husband and I stopped at this Ralphs recently in the search for a last minute balloon and card. We needed a "Congratulations" balloon and non were available out on the floor. We thankfully were quickly assisted by Melinda and she immediately dropped what she was doing and filled a ballon for us. Such a kind lady, wanted to to make sure her efforts didn't go unnoticed. read more

Reason I'm giving this a one star is because of the terrible customer service they provide, especially the older Asian lady who works at the register. She seems unhappy, rude and disinterested in doing her job with an ounce of dignity. As a customer, we just want to shop, pay and go home without her eye rolling or prolonged chit chats with her co-workers. If you can, go 3 to 5 min north on Coldwater canyon for the Ralph's on ventura Blvd. Wider selection! Cleaner store! Great customer service and actually friendly employees. BTW. Their restroom is beyond disgusting! Never going back. read more

This location is smaller than other Ralphs in the area, but the upkeep is fantastic. It looks immaculate. Something I can't say for any other Ralphs I've been in that isn't brand new. However, the biggest issue is the parking lot. It's tiny. If it's busy, expect to circle around several times trying to find a spot...or just go to a different supermarket. It might be faster that way. read more

3 times now. This store runs out of bags. That should be evident when the store opens. Tell your Damn employees to at least apologize. I just wanted to bring my food to my car with a basket . I was asked like a little child that u have to promise to bring the old dusty basket back. Why the fuck would I keep it!!!!!!!!!!!!!!!!!!! read more

Wow, this place... Where do I begin? There's been at least 3 times where I've talked to staff for assistance and they've had horribly bad breath. I had an issue with the lady in the meat department before. Issues with waiting a long time at the front desk for customer assistance (oh, and their bell that you ring for assistance has been forever sitting there broken) before anyone ever came to help me. Then today... All I wanted to do was call and ask if they sold flower vases. It took a while for someone in the floral department to pick up and when I asked her she said in a very thick accent, "Yes, you want flowers?" I said no VASES. She then puts me on hold to find out (mind you this is the floral lady I am talking to then she gets on the phone and says, "No, we no have." I then ask to speak to a manager and after about 19 minutes of waiting (with people picking up along the way asking what I wanted) a manger picked up the phone and said yes, that they so have flower vases. I told her they needed to hire staff that can speak English and that a 19 minute wait on hold was not acceptable. I've had issues with this place and today after this nonsense I decided to finally wrote my review on them. Terrible customer service! Ps. I included a picture of my wait time on my phone as proof. read more

Ralphs - I waited 19 minutes on the phone to speak to a manager for 1 simple question. - Grocery Near Me - Van Nuys, California

Went into the store today around 5 pm. Not a lot of people but most of the good stuff was gone. At the register, cashier wanted my ID cx l purchased alcohol. I look & am 40 but she wanted my LD. l told her it's in my car so she said "can't sell it to you.", Really? Lol! So l left to get my DL. Come back, she had all my stuff in the bags & told me the amount without me realizing it she never asked if l had a Ralph's discount card. I paid, looked at the receipt then l told her "wait l don't have any discounts, I shop here every week & live next door." She said "oh, let me give you the discounts now." what? Really? So I could of paid FULL PRICE, if I didn't say anything. My hours at work have been cut, don't get unemployment & this lady wants me to pay full price bx she never asked if l had a Ralphs' discount card. l really hate those f**** cards just give us the fing discounts!!! read more

horrible experience with the night staff none of them wanted to help me or answer my questions they were too busy socializing and laughed at me when i asked for help 0/10 experience they should all be fired people were stealing in the store and they didn't even care cuz they were too busy talking to each other. self checkout girl is super rude and mean. the staff working 11/13/23 at midnight needs to go read more

They now charge 50 cents for all cash back transactions. You buy groceries and want 40$ back, that will be an extra charge. No thanks passing on Ralphs. read more

I used to shop here years ago when I lived closer, but Ive been very unhappy with my choices for supermarket shopping for a while. I recently came back to shop here even though it was a longer drive and out of my way, I was very happy with the store, the employees and the product selection. I know many people come to Yelp to complain, and not often enough do people come to Yelp to Praise. I think Im going to start shopping here again after being away for more than a decade. This was definetly a better supermarket experience than what I had previously been having. read more

I left my wallet with my phone, cash, credit cards and vaccination card inside!! Just sitting there at the checkout. I got home and realized about an hour later. Argh! Drove back to the store in tears. The moment the manager saw me he said "it's here...it's here". Thank goodness!! He wouldn't accept a reward, just a handshake. I'm still astonished and beyond grateful. Thanks you!! read more

Between 12am and 2am, be prepared to wait in line for 15 minutes at the only open register while your ice cream melts! I don't understand why they don't have the self checkouts open! This is the closest Ralph's to where I live, and I like grocery shopping at night because there are usually fewer customers, but I don't recommend shopping here late night because they always only have one register open, and it's just not worth it. read more