I went in, SEE PHOTO, and after the "experience" contacted Kroger (owners of Ralph's)Customer Service at +1 (800) 576-4377 Both employees on this line were very professional in taking my info. The 5 stars are for this Kroger customer number and for Vinnie. Vinnie was fantastic in listening and info provided as was his co-worker a woman before but I didn't get her name. Definitely recommend if someone has a store experience and they would like to talk to someone outside of the store. This is a great number to do it so this review added an updated for that experience. Thanks so much, Krogers! Vinnie was fantastic. He works for Kroger the owners of Ralph's and are a resource to go to regarding shopping experiences at Ralph's for this five star update is due to Vinnie and his coworker that are at this number, they don't work in the store at the Kroger's phone number! read more

Ralphs - Thanks Vinnie - Grocery Near Me - Los Angeles, California

***THIS RALPHS ACTUALLY CLOSES AT 11:45PM*** They will shut & lock the door in your face at 11:45pm or even earlier! Other than that, and besides them being selective about giving cash back & their entrance/check-out system being like a Disneyland ride line, they're usually decently stocked, have good item prices, and have lots of free underground parking with a couple working elevators. read more

Beware of incorrect pricing at check out. Green onion was on special for 0.99 and the machine at self-checkout had it as $1.99. Unfortunately the staff said I would have to go thru the regular checkout line to get that correct and refunded. I didn't want get in long lines for $1 difference. However, It's not the first time I caught incorrect pricing. Just be aware. For the most part it's a good store with many varieties including asian cooking products. read more

Ralphs - Grocery Near Me - Los Angeles, California

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Got in, got great service, and got out! I parked in the parking garage and had to take the elevator up into the grocery store. Didn't have to pay for parking. read more

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Terrible experience. The checkout area was completely disorganized, with no clear line system, which led to people cutting ahead (at the direction of an employee ) and total chaos. The employee managing the lines was demeaning and hostile, and was actively directing people to cut in front of one another. He also verbally assaulted several customers. Instead of helping, he made the situation worse and created a very uncomfortable environment. This location needs serious improvement in both organization, on duty management in the evenings, and customer service. read more

Busy store nice employees. Great quality produce and meat. Parking could be better. Could use more help with bagging.

If they can keep out homeless people? They can certainly keep out non-service animals! Two and three dogs is clearly a violation and an indication of them not being for service! One dog is a service dog, possibly! Not two! Not three! Management continues yo not keep digs out of the produce and others areas of the store!!! read more

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Honestly coming to the DTLA location is always a mistake but coming at 12am was an adventure. You get all the characters and more. Dancers. Beggars. People with no shoes. Gym rats. Suits and ties. It's truly an inclusive Ralph. Boxes were all over the place. They were stocking some shelves but it felt like it was the norm rather than the time of the day. They close off the self checkout and the line stretched around the corner before you check out. Waited about 10 minutes. Not enough staff interaction but they were quick to bag my items. Tempted to give it a 2 star but honestly I saw some items I never seen before and have been for the store was pretty vast and separated / sectioned off decently that I will round up. read more

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The store was clean, organized, and bright! There was even a Starbucks and Krispy Kreme! They take store inventory seriously especially when it comes to baby, feminine, and personal products because you have to pay for those items on that aisle and it's securely blocked on the other end except for emergency exit. We got to the register and Delfina and Kevin were so helpful and provided top notch customer service! read more

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An update: although it seemed at first they tried to keep it open likely due to complaints, they've closed once again before 12am without notice or signs. Instead, they stopped all the elevators from working from the parking garage, locked the front doors and the workers were inside hiding. One was nice enough to signal that they are closed from afar but otherwise, multiple people drove off or walked away around 11:45pm. Do not risk coming at 11pm or at night in general. They are basically closed when they need or want to. 100% would not come here if we were not so close. read more

Ralphs - They close - Grocery Near Me - Los Angeles, California

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Yeesh, this location is pretty rough. Every time I come here there is either a shoplifter being detained by the armed security guards, crack/meth heads roaming the isles, or someone screaming and yelling about something. The underground parking lot REEKS of urine and the elevators are always out of order (I actually got stuck in one for a few minutes and almost had a panic attack). I get that it's DTLA, but damn near half of the store is a store within a store and you have to pay two separate transactions if you have purchases from inside the enclosed area and outside of it. God forbid if you have a prescription at the pharmacy (which I do), it's three separate transactions per visit. All that being said, being a Fresh Fare, they have a really nice selection of fresh, crisp fruit and vegetables. And despite the separate transaction, I prefer their pharmacy over any CVS. 2.45 Stars. read more

Store appears organized and clean. They have extremely heavy security. They don't seem to carry many products. They have a section of reduced price produce near the pharmacy area. They also have a small shelf of reduced price breads in the frozen food aisle. read more

This Ralphs has a recent history of shutting down operations well before closing time. Today there was one register opened while around 40 people were in line 5 minutes before closing. I arrived 30 minutes before closing, and the bakery turned away a guest trying to get a birthday cake because it was closed despite the promise of the store to stay open until 12 AM. This type of culture comes from the top, and it will take corporate headquarters to install new management because this type of behavior has gotten out of hand. I worked at Target for many years and we never closed our door or stopped our services not even a minute before closing time. From now on, I am taking my business to Von's for late night shopping read more

Fresh and fare at Ralph's Fresh Fare DTLA Located on 9th street across from Panini Kabob Grill between Flower Street and Hope Street - they have easy steps or a long ramp off to the side. There is an underground lot just for Ralph's that you can access from Hope or Flower with elevators that go directly to the store. Easy access on foot if local or staying locally as well as close to lots of public transit. The staff is pretty friendly at this location and they're always stocked good as well as always busy. Security stationed throughout and their pretty diligent. A few popular items run low or light especially in paper goods, home goods or personal care items. A central hub for local residents, but definitely also people traveling and in need of a few essentials. The layout is pretty big though can feel a little small during peak hours. Especially on weekends and close to holidays. This Ralph's is central and the primary option in downtown. Other grocers such as Smart & Final and Whole Foods, being the next available, but you'll find better deals here. Being a high traffic grocery store, spirits are locked up, but they're up front so it's an easy assist when you're checking out. I'm not here too often, but when staying in the area recently we did make a quick stop in. Prior to that I'd come in a bit when visiting people in the area. Usually for veggies, a grab n go veggie roll, and beverages. Solids selection of beer and wine, with a wine cellar no less. Enjoy produce here - like their bananas, pre-sliced fruit and oranges. Pickup available/accessible from their spots in their garage lot - close to the elevators. read more

Jail Ralph's. They have literally installed barriers trying to imprison you unless you buy something. The "emergency exit" closes behind you when you enter. The only ways to get out are (1) wait in a checkout line (they have installed barriers blocking exit via unstaffed lanes) or (2) try to exit at self checkout. Oh wait. They have installed a gate that only opens if you scan a receipt. The grocery store is fucking jail. Go literally anywhere else. This is a city. Nobody needs to rely on this trash. read more

Shopping here tonight was a ridiculous nightmare of an experience. First of all, the store is a maze. you walk in, you are forced to walk back and forth before you find the aisle you need. Secondly, they make you pay for alcohol and health care products in a locked-in area of the store. You're not allowed to pay for all of your merchandize and groceries at once. Whoever thought of this concept clearly has no idea how good customer service works. Finally, to add insult to injury, instead of just leaving the store when you are done paying you have to have your receipt scanned by this computer contraption before you leave. Creepy as hell. As a result, i am never shopping at Ralphs ever again! read more

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RALPH'S DOWNTOWN IS SERVING FOOD IN AN UNSANITARY MANNER Note the photo. It's a container of crab salad (although they guy incorrectly printed a Shrimp Ceviche label) i got at the seafood section at Ralph's downtown. Next to it is an ordinary non-sealing plastic bag. I've ordered this three times from the various different employees working the seafood counter, and each time they placed the salad directly into the bag....without the container. Their normal deal is to plop the amount you want into this flimsy bag and close it up with that little sticker you see on top of the plastic container, which is insufficient to make a sanitary seal. and this isn't the weirdest part..... They don't use serving spoons. Instead, the guy puts a glove on and just takes a scoopful of the salad WITH IS HAND directly and then dumps it into the plastic bag. This stuff is oozy like coleslaw. When they grab it, the goop starts dripping down their wrists. It's frigging disgusting. The seafood section is right next to the deli section. They have serving spoons there, which they use. They also have plastic containers which form an adequate seal once closed. So ya know, when i order it i go to the deli section and ask for an unused plastic container like the one in the photo. I've spoken to the manager about this and she said she would take care of it. this was weeks ago, Obviously she didn't read more

Ralphs - Grocery Near Me - Los Angeles, California

If I arrive at 11:58 PM, I should be let in the store. Whoever Kelly (or Nelly) is...an animal. She was so rude as I tried to enter the store. She "shooed" me away, which is terrible customer service. I get that some of the customers here can be rough sometimes, but the employees can be even worse. read more

Ralphs - Rude, rude, rude representative of this store "shooing" me away (and then lies about doing it). Kelly or Nelly. - Grocery Near Me - Los Angeles, California

I arrived at the store at 12:36 AM, well before the posted 1:00 AM closing time. The downstairs elevators were shut off, so I had to drive out of the parking garage and head to the front entrance by 12:40 AM. When I got there, the security guard was at the door arguing with customers and refusing to let anyone in. Even one of the store employees was locked out and mentioned that they "sometimes close early," which is completely unacceptable. If the store closes at 1:00 AM, customers should be allowed in until then. Shutting down early, especially without notice, is unprofessional and frustrating. This needs to be addressed read more

If I could give it zero, I would. Be prepared to wait in multiple lines. None of the employees care. It feels like you are shopping in apocalyptic times. I recall when this supermarket opened - it is a far cry from that. Last time I shop here. read more

Never had any issues shopping here. Customer service is great! Recently ordered a cake there and spoke with Adrian, the cake decorator. Told him what I wanted, and he was SO helpful! He did an amazing job on the csm read more

Ralphs - Came by Adrian - Grocery Near Me - Los Angeles, California

Stay away and walk a couple blocks to other markets. This used to be a great store. Now they have miserable employees and ridiculous security measures that make the whole shopping experience uncomfortable. read more

Ralph's is a real market in the heart of the city. It's amazing with incredible depth of foods available. We didn't focus on price, but it has everything. Service at check out was great. read more

Being on a budget, I appreciate Ralphs because they always have great sales. I came in to stock up on snacks, frozen meals, and some fruit. The quality was surprisingly good for the price, and the shelves were well-stocked. The staff was helpful, and I left feeling like I got way more value than I expected for what I spent. read more

As a student living on a budget, I appreciate how many affordable options this store has. I came in for snacks and basic groceries, and the sales were perfect for stretching my money. The food was fresh, the shelves well-stocked, and the staff friendly. For both quality and value, it's a place I rely on week after week. read more

RE: PHARMACIST Float on duty (10/8) & Pharmacy manager / Maribal (located @ 645 W 9th St. Los Angeles, CA 90015) & DISTRCIT MANAGER *I am CA lawyer making this statement voluntarily under penalty of perjury. It is sad i have to share extremely unpleasant experience here. I transferred my medications BECAUSE Free Delivery. I clarified 3x with Pharmacy staff Marbal. My insurance has already approved in 10/3. The medication NEVER delivered until today (10/8). They know I need the medication every day. Today Pharmacist on float called me saying" there is charge $98.00. The pharmacist refused to give her name. She also refused to transfer to other pharmacy. It is illegal not to transfer when patient requests unless it is controlled substance. They hung up on me 2X Rude & Unprofessional! Horrible management! Huge misrepresentation! Stay away fron this pharmacy. I already file a case against the pharmacist at CA Board of Pharmacy read more

Ralphs is conveniently located, and it's perfect if you're planning to head to the park afterward. I stopped by to buy fruits, vegetables, and salt, and was happy to find travel-sized salt and pepper--great for those not staying in the area long. They also offer discounts on items, like salads with colored price tags. The service was quick, and the ambiance was quiet, creating a calm shopping experience. The decor is typical of a supermarket. However, I couldn't find papayas, which are amazing in California, or specific probiotics for digestion, which was a bit disappointing. Otherwise, it was a solid and convenient shopping trip! read more

Cashiers at self checkout are rude .they seem like they dont like their job .lots of discrimination . Rude when asked for help. This is in Irvine at harvard st. read more

I had a very disturbing experience at this Ralphs location. The cashier did not ask for my Ralphs Card, so the loyalty discount was not applied. When I politely returned with the receipt and asked to correct the mistake, the cashier became aggressive, insisted he had asked (which he hadn't), and refused to help, sending me to another register. After the refusal of service, I took out my phone to document the situation. The cashier did not ask me to stop recording or mention any policy. Instead, he began yelling, mocking, and making insulting comments toward me in front of other customers for 10-15 minutes. I then spoke calmly with the manager. The manager also refused service, saying: "He refused to serve you, so I refuse too," and falsely claimed that recording inside the store could "send me to jail," which was clearly said to intimidate. The receipt was never corrected, and no refund was issued. This behavior violates basic customer service standards: refusal of service, public harassment, and false legal statements. I expect corporate to review this incident, take appropriate action, and correct the receipt. read more

Worst part of my day when I have to come here and flush my money down the drain. If you're one of those people who has a problem making themselves throw up, just walk up to this place. Stand outside for a few minutes, the smell will make you wretch. The odor outside is horrendous if you poured concentrated bleach on the sidewalk, the bleach would run away. It's a combination of death and excrement. At least it smells a little better inside. But that's about where my positive comments for this place end. Everything is marked up considerably. I imagine this place has lots of theft, and they pass the loss onto its customers. If you have a car, bus pass, access to the subway or use of a helicopter, avoid coming here. Go anywhere else. Big box store, membership club, any mart with the word wall in it. You'll find exactly the same products and produce at dramatic discounts from this place. The Kroger company ought to be ashamed of itself for how it runs this place. It's like this: if I approached this place and I saw one of its employees being accosted or mugged, I'd probably ignore it and walk on by. This place makes me indifferent to humanity. This store actually has successfully turned me into a worse human being for shopping here. They are getting more sneaky everyday, I saw jumbo avocados marked at $1.79, but it was a digital coupon, I entered my number and still had to pay $3.00. So that's when I decided to write this review. read more

Ralphs - $3.00 avocados were the last straw. - Grocery Near Me - Los Angeles, California

I've lived in DTLA for a decade and for nearly that entire time this has been my primary grocery store. Recently I've seen it turn to absolute trash. Lower quality, poorly stocked produce, too many things behind glass, the stupidest beer and wine checkout process I've ever seen... twice this month I've abandoned carts in the store and walked out buying nothing because line waits were unacceptably long. I don't really want to support Amazon but it's much easier to go to Whole Foods down the street rather than waste my time because the decision making here is either too stupid or too greedy to have the store properly staffed. read more

I have been shopping at this store for many years, but have finally decided to never go back. Between rude and totally unhelpful employees and shortages when I unpack my bags...never again. Ralph's plays mind games with their promotions and often never has the product at the store. The cashiers look at you like cows if you ask them anything or expect the cashier to bag anything. If you are a homeless drugged-up street person, this is the place to go. Everyone gets treated accordingly. I have a $400 credit on my Ralph's card. I will hold my nose and use it up at a different store. Afterwards I will cancel my Ralph's card and get off their spam list. read more

Highly do not recommend shopping here . Store staff are no help and Bertha at self checkout is very racist to black African American people! I frequently shop here due to the convenience of living across the street! Today Bertha accused me of stealing! She harassed me even after me showing her my receipt and I also asked her to help and she went to get "security" because im black. She is a terrible representation of the Kroger brand! She literally followed me from self checkout to the door. Constantly harassing me. Very dissatisfied and I will never in a million years recommend anybody shopping at this location! There is a picture of Bertha , if you are African American please avoid her! She does not like black people . read more

Ralphs - Grocery Near Me - Los Angeles, California

This Ralph's is the nearest one to where i live and tonight was pretty busy when it was time to pay, i went to self check out bc it was the shortest line and was minding my own business,scanning my lil stuff one by one , and there was a few self check out stations that were closed for whatever reason, well im pretty much done scanning and started to hit the "pay now" button and this african American guy, about 5'9-5'10 ft tall,ashy & greasy(i know it sounds crazy but he was both ) ,60 something year old looking associate decided to COME AT ME and berate ME for being the reason why the other machines stopped working ...! He said "you don't have common sense," "this is why the machines stopped working bc YOU DONT KNOW HOW TO SCAN YOUR GROCERIES !" Like first of all, WHO are you talking to like that?? Isn't it his job to fix those machines ? And secondly, my machine that i used to scanned my products with, had no issues nor ANY FORM OF MALFUNCTIONs ! So why would he come at me for this??? I still have no idea why this guy targeted me but he was rude as he11 and got in my carts way when i tried to leave ! I said excuse me ? And he started to cuss at me , saying i can't come back!! I guess this Ralph's wants their customers to feel hated and get harassed over nothing ! read more

Please watch the cameras on 8/20/2025 at 10:20 pm. Bertha and her "manager" are seen flipping off customers screaming derrogirty names at me and I am formally requesting the footage for my lawyer. I need to mention Employees are extremely rude and unprofessional cashier wouldn't let me pay with my second phone because my first phone was dead. Rather than taking my items off when asked, she rather argue with me. She then told me to shut up when I told her I didn't wanna hear it and I just wanted my groceries so do what she needs to do so I can leave. I go then I asked for her manager and her "manager" cursing derogatory names at me and started flipping me off as well. So I go outside leave and after I was outside it continued. So much to the point the security was in the middle of me and the so-called manager that did nothing but make the situation far worse and unprofessional that was flipping me off and yelling at me outside on the sidewalk. Clearly Ralph's accepts this behavior. I didn't know that your employees are OK to flip off and curse out derogatory names at high paying customers that live upstairs. I will be contacting my lawyers and starting a lawsuit against this establishment. I also needed it to be brought up to the supervisor's attention because clearly it's OK to put people off and curse them off. read more

If you are there more than 90 minutes for stocking up, you'll be charged 30$ for parking!!!

Tonight my boyfriend and I had the worst customer service we have ever experience with cashier Bertha. A man ahead of us that was struggling to pay for tv dinners was trying to use a digital coupon on his entire purchasing, which limited him to five dinner. The cashier said the 5 dinners limit was not labeled, so we tried to help and apply the coupon on our separate purchase and she denied it. Her attitude was not helpful, awful energy she carried, despite seeing our exchange with the customer trying to help the man get his meals. Wish there was more kindness especially these difficult times. Given her type of personality, she does should not belong working directly with customers read more

Great service! Only problem is that we need more checkers to scan items, versus self scanning. Cool security guy btw! Shopping is easy and fun, great atmosphere for everyday purchasing read more

This review is specific for the Pharmacy. The pharmacy staff is outstanding. They are professional, knowledgeable, and friendly. Where there are issues or problems, they go out of their way to resolve them and provide the best customer service. So happy I switched to this pharmacy a few years ago. Their superb service has been a constant since I first started doing business with them. Thank you so much!!! read more

Horrible location. Most things are out of stock and they only have 2 lanes open with 30 ppl in line. Also they close early on random days. 11/12. The site says 1am... they won't let you in past. 12:30. No respect for ppls time and Brandon is the slowest avoid that line even if it's shorter. Trust. read more