horrible attitude thumbs down service by a cashier danielle b. she needs an attitude adjustment and learn how to treat customers with respect and dignity,,,she said she was a manager when i asked to speak with one she didn't have a name badge (i got her name off of the receipt),,,mother's day potted flowers were given to me on sunday 5-12-2024 on 5-14-2024 they were dead looked like what you can see in the picture ill be providing,,i couldn't return them yesterday so i did today that's when i got daniel's unacceptable treatment and she claimed that she is doing me a favor as a curtesy (no one has money to throw in the garbage) i suggested not to buy from the same vendor who's selling ralphs bad crop but she totally ignored me and walked towards the register i was following her she yelled at me saying "i told you register 11" i was standing right in front of the register 11 as she ordered me,,,wowwwww i'm amazed people like her have jobs and real pro hard workers have none, i want to write to the store manager tim manuel or just come back and find him, in my days employees like her would've been written up for a similar behavior or even terminated because customer is always first and employees SHOULD NOT ARGUE with shoppers specifically when there is a return involved,,,next time we buy flowers we are taking out business somewhere else after spending over $150 on flowers from ralph's we do NOT want to be treated like criminals. read more

Ralphs - dead potted flowers after only two days - Grocery Near Me - Granada Hills, California

I am a handicapped individual and I currently use EBT to make ends meet. I needed some groceries so I went to the store where I do the bulk of my shopping which is, of course, the Ralphs on Chatsworth in Granada Hills where around 10:30 PM Saturday, May 21st,2022 a middle-aged bald man named Rob was tending the self-check-out lane at Ralphs. It had occurred to me to check my balance on my EBT card so I asked Rob if I could check my balance. He immediately lambasted me about not calling the toll-free number on the card. Followed about a scolding of sorts for being on EBT, to begin with. "Must be nice but I like to work". I have a job too I responded and he said "yeah but I like to work". He was implying that I was leeching off workers like him. Essentially trying to EBT shame me. Tried to humiliate me for needing help. He was clearly looking down on me for using food stamps. I have no idea what prompted him to speak to me like that. I did not insult him or demanded anything from him. I asked to check my balance and this seems to have been enough to antagonize him. I was told by another employee that he was leaving Ralph's within a month. Does he believe he can talk down to people he believes to be superior to? I for one will not shop there if someone like Rob works there. His bitter and resentful attitude towards me has proven that I and everyone I know should shop elsewhere. I do not need special treatment. Just the common courtesy that Rob neglected to show me. read more

I placed my order on Thursday. Their site told me that their Granada Hills location had what I needed, so I set up the pick-up for this morning (Monday) between 7am & 8am. I even got an email this morning reminding me that my order was ready for pick up. When I got there, the woman told me that only 1 of the 7 items I wanted was available. Are you kidding? Not only did I wake up early to pick up my order, but that location is far from my house, so it sure would have been nice if someone would have either called, texted, or emailed me to say that they didn't have 6 of the 7 items I ordered. read more

The Ralph's here is pretty much hit-and-miss. I give props to the people trying to stock grocery items but I like to go early and there's nothing but empty shelves and boxes and staircases filled with merchandise. Almost every aisle is blocked with stock people trying to put stuff up well into opening. All this stuff should be done and the aisles should be clear upon opening no excuses. Certain items that I look for sometimes are out of stock and it's frustrating that I have to come back over and over or go to another location they should do a better job of stocking items the panic is over. For instance I like to buy simple truth popcorn they don't have even one bag but they have the crapy flavored ones that no 1 touches why don't they adjust their inventory this has been going on for months? Honestly it's getting to the point where you can go to Walmart and literally find everything you need and very well stocked as much as I hate going there and seeing ultra lowlife trash everywhere the convenience, variety and prices are simply unbeatable. read more

Management needs to work On team work. 3 lanes open and completely backed up. When asked if she could get help, she says "I don't have extra help" she is the extra help, open up a register and get your customers out of there efficiently. Well, in her defense she probably doesn't have the training to work the register. SMH read more

I usually go early, the store is a mess. The managers stand in a group and talk about what they did on the weekend. Ralph's/Kroger is overpriced and the self checkout is awful. I only go if nothing else is open at 5:30 am. So not impressed. read more

Absolutely love this location and their staff. Super friendly, helpful and have been amazing through Covid. My family and I have coming here since they opened and will continue to do so Since the newest remodel happened its even better This is the store of my choice in my neighborhood read more

This store sucks. Chicken roasted ready start selling st 11 am on web site. 11 45 in still baking not Rdy out. Salmon date change but went bad. Cheese had mood on it. read more

This is one of my favorite Ralph's locations. They have a better deli selection and hot foods section . They also carry things in stock here that other locations don't have. The parking lot is a bit of a challenge though, and don't go around the time Granada high lets out. read more

Oh. Now I know why the cart stopped as soon as I exited. I found my receipt. I had entered the wrong code for the summer squash I brought (and, incidentally, because of this -- I overpaid). Therefore, the code on the squash I had wasn't rung up correctly, so the automated thingie thought I was stealing squash when, in reality, Ralph's owes me $7. (You see, I don't work there. This is why employees should ring up items.) Moreover, I had to go there again today (because my mother's cat goes through so many litter) and a security guard was looming over the self checkout area. Where was he when I needed help? read more

My husband and I purchased $400 homes depot gift card here, but then we found there are something wrong with them, but Home Depot staff told us there are invalid card. we run back the the Ralph's immediately and ask for help, but the store manager refused. she ask us to figure it out by ourselves, I do not understand, we paid here, they sold us 0 balance card but the manager lady refused to help us. I do not recommend anyone purchase any gift card here! read more

I went in at 12:40 am with my service dog to pick up a item for a family member that had recently broke their leg. The blonde cashier immediately kicked me out as I was in line, even the customers looked at her in disgust. She said service animals are not allowed inside, that it's a cleanliness issue. I would of understood if this store wasn't notorious for having homeless people stationed out front, I had witnessed two people smoking something that wasn't a cigarette. read more

It's 2021. What kind of store doesn't accept Apple Pay? I went in at 5 am after the gym to grab a few essentials for my protein smoothie, however it was a waste of my time. The store was full of employees yet it took 5 minutes for someone to get to the cash register to ring me up and to top it all off, self check out was closed. After all that waiting, I was told that they didn't accept Apple Pay. How inconvenient and a waste of my precious time. Ralph's do better. This isn't 1965. Get with the program. read more

Cindy the blonde is a cashier she is really rude with her customer service she was really nasty towards me giving me dirty looks and was not helping me check out my Insta cart groceries for my customer she had me waiting 39 mins in line when I was up next and was skipping me on purpose and made me wait in a long line again while I had hot food getting cold she needs to be fired for treating customers very nasty and rude this is unacceptable I will be contacting Tom Williams about this tomorrow morning! read more

Once again a Ralph's that doesn't respect the time of their customers. Not shopping here again. It's 1:30pm on a Sunday and they only have 2 checkers working the registers. Lines all the way down the aisles. A huge line even for lame self checkout. But they have some guy putting our pumpkins and a woman blowing up balloons... God forbid they put one of them on a register. I left the cart in the aisle half way through shopping before they wasted any more of my time. read more

Fabian is wonderful to accommodate, there was an issue with my order and he was kind patient and accommodating. He should be recognized for his dedication by the Ralph's organization. We're a regular curbside customer and enjoy this service. read more

I love this location. The staff is very polite and fun to talk to. An employee named Gabe or Gabriel was especially helpful in helping me find things, and he was very polite with great people skills. The night manager at the cash register was super personable too. read more

Always shop at Ralph's. I get the mini cucumbers for my son there. And when when to I get the fruit platters or the smaller packs for $5 for convenience, fellowships etc. read more

I love going there to buy their cakes. My sister always buys cakes from here and some taste better then the one they sell at a cake shop. I was surprised. Strawberry short cake is one of the best one. Lemon cake is next. Too bad they don't customize cakes. I called to ask and they said no. Because of that. I gave 3 star read more

This store is awful. I tried to return some mint and had my receipt. The mint was bad. I was told they would not take it back because it was expired. This is why I love Trader Joe's, Sprouts and Whole Foods. They are very nice about returns. I have decided not to shop at Ralphs. They are not customer friendly. In addition, their restroom was very dirty. I have no time to do their digital coupons. At Trader Joe's the customer does not need coupons. I realized that Ralph's makes a lot of money because they are overpriced. Trader Joe's keeps their prices low and their service is superb. read more

I go to this Ralphs all the time because the produce is fantastic and the help in the store is terrific! The last time I went I had to have some help in correcting my check-out items - luckily, Stacey K. was there to rescue me. She took care of the problem so efficiently that I knew I had to mention this on Yelp. Thanks again Stacey and I look forward to doing more shopping at this Ralphs location. read more

They seriously have a huge selection on all types of food items, they store is huge and can get a little overwhelming. I really like the deli, bakery section, I don't really come to this store often as it's usually packed with teen everytime I come since it's right next to the high school. Don't even dare coming around 245-3pm when school is out, you got a bunch of stupid kids smoking and loitering around their store. Wish they would do a better job on getting these idiots out of their way. Anyhow all in all this Ralphs is good, I'm bummed that they don't carry a specific brand of cheese I like but overall it's nice to just wander around and check out their bakery items and deli. read more

One of the worst Ralph's locations ever! Right by my old high school, you are bound to run into someone. Don't think about rolling out of bed and coming here. To top it off, the parking situation is out of hand. Teens who barely got licensed driving around. Hellz no! The Ralph's itself is usually well stocked. Be prepared for slow lines. Also, it is very rare to see manager specials here. When they do have it the items are smashed up and open! I'd much rather go to the Ralph's in Porter Ranch, the deals and service there is much better! read more

Ralphs - Grocery Near Me - Granada Hills, California

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Annie is very unprofessional and not helpful. I asked for help and she seemed bothered that I asked for help and was not willing to help me find what I needed. read more

Worst Ralph's they need to control the high school kids. They jump in front of cars run around the store. Parents take up all the parking. My mother is handicapped and we couldn't Park because a parent pulled into a handicap parking without a handicap sign just to pick up her child. Ralph needs to get this under control. When we brought this up to Ralphs they said take it up with the school when we call the school they say take it up with Ralphs. Some of the staff are a little rude such as the bakery and deli department. My family and I do not like shopping here because of the school the students running around the parking lot and the parents being careless. Also the rudeness of the staff in this market. read more

I really like this Ralph's location. It's big, spacious and clean. They have plenty of parking and always seen to having shopping carts available. I can always find what I need here and I appreciate the large selection on fresh produce. The Starbucks inside is a nice perk, too! If I have to grocery shop, I'd rather do it with an iced coffee in hand. I haven't used the ClickList at this location but I'm excited to. I've used that service at other Ralph's location and it's THE BEST. Kudos to Ralph's for the ingenious idea that is Click List. I wish all locations had it! read more

We love shopping at Ralph's . This store always have good deals and it's just 2 minutes from where we live. It's always clean very fast service and the cashiers are very friendly and helpful . Me and my husband love coming here every week for our groceries and they make fresh sushi everyday and it is so delicious . read more

i've had the worst experience the last 2 times i've gone in there!! this immature little girl that works there named veronica is soooooo horribly rude and both times has gotten away with it!!! the first time she refused to bag my groceries so i bagged them myself even thought i just had surgery on my spine!! the dr had to go in through the front of my neck and the back to attach rods cages wires plates wires screws and bone graphs to my spine. ralph's is supposed to bad groceries food 4 less does not!! anyways, i forgot 1 item and she did not give me a receipt!! luckily the manager let me have it when i went back. i went to her line to see if it was still there, it wasn't so i asked her if she remembered me getting it & she said no (i was there 10 min prior) i told her next time she should bag my groceries so i don't leave anything behind & she said "that's not gonna happen"!! & i said "oh yes it is"!! she said oh no its not! i said yes it is!! she said no its not!! & i asked for a manager & veronica was laughing & rolling her eyes. i told the manager danny & the store manager & danny kinda acted not really a big deal & he would talk to her veronica was walking back & forth laughing flipping her hair walking back& forth smirking saying she was going to go get some water giving dirty looks flipping her hair. the store manager was telling me the union protects their employees & not much he could do. he also told me she was not supposed to be on a register yet she was!! today i went back in and veronica was on the register again she gave me a total & i told her i would be happy to pay once she bags my groceries please she says im not gonna do that!! i say yes you are please she says no im not & i say yes you are she says you can go to another register i say im not gonna do that so she calls her buddy manager danny & i go to the next register to lilly & ask her to call the manager & turns out to danny he asks what's going on & i tell him same as last time & i tell him seems like you guys didn't talk to veronica at all!! she was flipping her hair smirking rolling her eyes & giving dirty looks right in front of danny & hopefully he does not deny it!!! i have not even had a chance to call corporate yet and now she has given me 2 reasons to call corporate!! all i have to say is danny better have written her up 2 times to cover his ass becase camera footage can still be pulled!! i did ask him to pull visual and audio footage of todays incident and i should have recorded it!! i can go other places to shop in fact i did because of that girl but sprouts and trader joes didn't have cumin seeds and i forgot a couple things and her stupid stunt made me spend about 45 minutes there when i shoulda only have spend about 10-15 minutes there!!!!! i will be calling corporate tomorrow ans something better be done about that disrespectful littleqlqwq zaza read more

Suuuper friendly staff here. I love the Starbucks baristas that work here they are sooo funny! The meat department can use some work on their friendliness though. read more

This Ralphs has everything that you need, including all of the major service areas (deli, meat section, produce, alcohol, etc.) and also has a coffee shop and Wells Fargo banking area inside. The store is always clean, the shelves are most always stocked full of food and I've rarely had a problem finding what I need. The store seems to be well managed and run by a friendly staff. It is definitely my preferred grocery store in the area! read more

Ralphs - Grocery Near Me - Granada Hills, California

Yeah it's big, it's bright. But, it's got sushi that's not great and overpriced, there are items not cross merchandised correctly (cheesecloth with Duraflame logs is one awesome example), and the bakery is notorious for not putting out the stock until they are damn good and ready, lots of Produce section often selling items at the end of their life cycle. I see there is a lot of room for improvement in this store. It's a huge store, fancy and I think the one at Devonshire and Balboa -which is small and definitely not glam - kicks this store's ass in customer service, putting out fresh stock, and cross-selling. Plus they move customers through checkout way faster at Devonshire. Self checkout here is a nightmare read more

Don't Apply for a Job here at this location. The hiring manager is Cindy/Sindee M. Shes a rude and racist hiring manager she plays games with you about making you think that she will hire you when she doesn't. She lies all the time. She made me apply 2xs just to make a stupid excuse about some assessment test. When i didn't receive my assessment test and confronted her about it. She got all defensive and said i wasn't a good fit for the position but how does she know if i am a good fit or not when she didnt even take my assessment test? Shes an absolute liar read more

The manager lady who claims she is the only one who can run their Western Union stand is completely mean and sarcastic. I insisted she help me today since they have WU counter and must fulfil their obligations. She took me to hell and back with her nasty and obnoxious attitude. I felt like I was dealing with a teen anger who threw a tantrum. Total power trip. This is my second episode with her. Terrible customer service. read more

This review is for the online grocery ordering and pick-up service. I have used online grocery ordering pickup and delivery from various grocery chains. Aside from the glitchy website which affects all of Ralph's grocery stores. The quality of produce that was selected and placed in my order was not very good at all. I have never had a bad experience with produce that was ordered online until now. I also ordered some dairy products which were filthy and covered in crusty dried up milk. If you are going to participate in online ordering services. You need to provide the best produce on hand and at least wipe down the dairy containers if they were dirty during transport or whatever the cause. You want people to feel comfortable using this service. I enjoy shopping and picking my own produce but there are circumstances im which using a service such as online ordering is necessary. The other grocercers were imoressive. I wil not use this Ralphs for online ordering again. At least not this location. read more

The store is ok I guess. Went there today to get turkey and ham from the deli. Asked for the dinner style but got it sandwich style. Guess don't take. She even asked me twice. Ruined my Christmas Dinner read more

I love Ralphs! The cereal prices.. have gone up :/ any market I go to.. .cereal is so spensive! :/ read more

I value customer service so much, and I simply will not find that at this Ralph's. On two separate occasions and two different cashiers I was extremely disappointed that I wasn't given even the bare minimum. I was not acknowledged nor was I thanked, I was simply handed my receipt. And both times they forgot to ask for my Ralph's card, since I was busy bagging my groceries I forgot as well. It's an easy fix but none the less. It's a shame because Ralph's used to invest a lot of time and money to ensure their employees provided "world class customer service." I will not be spending my money at this Ralph's anymore. read more

Absolutely horrible. The lines are up to ten people long and all but two are closed. Employees don't know where products are kept.

This is the worst grocery store I have ever seen.i will not return, the employees dont know where Nothing is, they just point,and are very,very very rude.They don't have any of the items in stock, just poor CUSTOMER SERVICE. UGH read more

They are extremely understaffed. It is July 4th weekend and they only have 3 lanes open. I was trying to purchase fresh salmon and the salmon began to get warm because of how long I waited in line. All the employees we talked to were rude and complained about all the stuff they had to do as workers. I do not recommend going to this Ralph's it is very poorly run read more