I have been coming here for over 15yrs it is a great store to shop..but I would like to give a shout out to courtesy clerk Bill he is the 1st courtesy clerk in over 15yrs to offer me help with my groceries..I would like to thank Bill on this Yelp platform for asking and helping.me with my groceries..keep up the good work of helping customers. read more

I never buy reduced priced food before. So I picked up some lunch meat. I opened the package and my sense of smell and taste ain't that great. So my wife tried a little and it was spoiled. I will NEVER buy reduced priced food from anywhere now. Caught food poisoning once and it wasn't pleasant. Lesson learnt. read more

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I purchased a premade boars head sandwich from the deli today and it had a metal shaving in it. I had already ate 1/2 of the sandwich so I can easily have a metal shaving inside My stomach right now, be very careful. i'm going back to get a refund and I already called them to let them know They need to check all of their sandwiches and maybe even pre-cut slices and find out where the shavings are coming from read more

Ralphs - A metal shaving - Grocery Near Me - El Cajon, California

Majority of the fruits and vegetables were spoiled. Red onions, raspberries, blueberries and small tomatoes had mold. Many of the bread and bagels also had mold. Cashier was on their phone and took a moment to start checking us out. read more

So today I came to buy afew things , and two single flowers from the flower department The girl was very nice , when it was time to pay it was only 7 dollars I gave the girl a 50 dollar bill , she game me 12 dollars back , I told her I gave you 50 , she said no you gave me a 20 dollar bill , I was like no it was a 50 dollar bill ( I only had 150 in my wallet a 100 dollar bill and a 50 ) she showed me the receipt and it said 20 dollar bill idk why . But at the end I kno what I had in my wallet , i didn't want to make a scene or argue and end up on social media , but I will never buy anything form this place ever again I rather go to a place where there employers won't steal form the costumers , to kno Ralphs has employers that steals from there costumers it's fucken shameful and disgusting read more

Instacart from Ralphs El Cajon what a joke first off I ordered a dozen mini blueberry muffins from the bakery they didn't have them so they substituted them with hostess chocolate cream filled ding dongs how the age does that work out then they put the 12 pack of beer on top of the cookies and the ding dongs and crush them I also ordered a pound of fresh blueberries they came open out of the package and all in the bottom of the plastic bag did get a refund for the cookies and the ding dongs I didn't order also the blueberries but come on now who the hell is shopping for this stuff read more

Ralphs - Blueberries out of the package dumped in the bottom of the bag - Grocery Near Me - El Cajon, California

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I used to love this place I would come every once in a while. But recently I have seen and experienced a rude worker. Her name is Dani every time I would go by her she would make rude comments and overall just creep me out. She would also do this to other people. She is not fit to work in an environment spreading rude comments. The store overall is nice and has a good variety of items which is why I gave it a 2 star instead of 1. read more

I have shopped at Ralphs in Rancho San Diego for at least 10 years or more. I've always liked the store even though it is supposed to be the most expensive grocery store in the region. Liked it until I became disabled. Their complimentary carts are terrible. Very noisy with a grinding noise you can hear all over the store, very slow, don't work well, stop and start arbitrarily, go off every time you stop for a product and you have to figure out how to start it again, three different kinds so you never know how to operate the one you get. Frequent failure to charge them up makes it even worse. You get into one and discover it isn't charged up even though it has a green ready to go sign. A disabled person doesn't want to draw attention to themselves and doesn't need to worry about it running out of charge when you have a cart full of groceries. Just awful. I have complained to "management" in the past and nothing has changed. So, for at least the third time I mentioned it to the "manager" who was checking me out at the register. Me: Are you a manager? This thing is awful. Jerry the manager: BS answer #1 "Yes, "That's what they send us." Me: Have you ever gotten on one of them and driven it around to see what its like for your customer? Jerry: BS Answer #2 "No" Me: Well you're a manager. Don't you have any influence? Jerry: BS Answer #3 "I'm not that high up." Me: Well, you're not ever going to be that high up with that attitude. Me: Do you check to see if they are charged up? Jerry: BS Answer #4 "Not really my problem." So, somehow one of the biggest grocery stores in the country can't get decent handicapped carts and nobody apparently cares. Funny, Target seems to have it right. I really don't want to change to a different store, but Ralphs Rancho San Diego seems to care less. read more

Went in to buy a special they had that didn't have a LIMIT Sign on the product! When I get to the check out the bagger told the clerk to tell me there is a limit I said I didn't see a limit sign next to the price. I was at Another RALPHS the day before bought the same product and they let me get whatever I like so when I mentioned that to the clerk he said we have a different director then they the other ralphs! You would think ALL RALPHS would have the same limits on products not this One in Rancho! This isn't the first time they have done this to me. If I can give them a 0 star I would. The Gentleman was giving me attitude like I was the bad guy for asking why one RALPHS let me and this one didn't let me. You have lost my business RALPHS. read more

The customer service has just gotten horrible at this store. When I try to call the number on their website, I get, this wireless customer isn't available. This morning, I stopped with my cart, in the aisle for a few seconds to get an item from the shelf. The person pushing the broom apparently couldnt wait that long and asked me to move ( it was a wide broom so I had to push the cart forward). Its not like I was in the middle of the aisle looking at my phone forever, I just stopped to get something off a shelf. Not from all but from some staff I get the sense customers are just an inconvenience. The person pushing the broom couldn't give enough time to grab something to buy. read more

Store manager is the worst customer service manager I have ever encountered . This man completely screwed up on my transaction and when I went back inside to verify he dismissed me and tried to tell me my laundry soap and a cupcake pan was 100+ and when I wanted to verify my order he reside too help me . Made the other cashier help me and told me to get back in the line that was down the aisle . He refused to help the lady that was helping me out at this point . Mind you when he was helping me out the first time he smelled like straight SMOKE and was not welcoming at all . The lady who ended up helping me apologized and I felt horrible that she had to clean up his mess. As a STORE manager I would expect MORE . TERRIBLE service . read more

My family has been shopping at Ralphs in RSD for 20 years. Today I went to buy just a few items around 3:30-4:00 pm. When I went to check out, I chose the line directly next to the self check out section. When I approached the line, there was another customer in front of us. The customer had quite a few items but it looked like she was almost finished. I waited in line for at least 10 minutes. The cashier and customer were having a personal conversation. It seemed like they knew each other. They were still talking for several minutes even after the customer had paid. I finally decided that I was going to gather my items and move to another register. As I was taking my items, the cashier made no eye contact or even acknowledged my presence. She was extremely RUDE! I will be taking my business elsewhere. read more

Miss Ralph's is my number one stop shop to get specials and deals on Friday and for the weekend. Customer service is great and helpful they lead you to where do you need to go for a product their store is very clean there's no dirt or trash on the floor there's always carts that are for the Crowell bathrooms are clean their products are stocked faced they always have product or never out They always have a good amount of check stands open we needed to relieve the congestion of long lines of people and I love that they have five self service counter so you can get in and out quick if you're in a rush to get somewhere. read more

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This is my local Ralph's store. I come here often because they always have milk and orange juice at a good price. They always seems to be one variety or another on sale. I also visit their meat department when they have good prices advertised. I recently bought USDA Choice Top Sirloin here for $2.99 lbs. I bought a couple of large pieces and cut them into 8 oz steaks and sealed them up and froze them for later. Today I went in for milk and found they had my non-fat for $1.88 for a half gallon. I also bought some Minute Maid OJ for $2.88 for a half gallon. The employees here are normally very nice and helpful. Milka does a body gooda! read more

Ralphs - Great Price! - Grocery Near Me - El Cajon, California

I'm beside myself that thus location has tge rating it has. This is without question the worse ran grocery store I have ever been to. No matter the time or day it's always under staffed, they take there sweet time like your time doesn't matter. Self check out was even shut down. Who else likes standing in one long line for 20 minutes to get their groceries? Me neither!!! read more

I like Ralph's selection of food . Cashiers are not very friendly here. Feel more like I'm a bother to them or they seem tired. I just want to say that the bakery here is horrible. I ordered a plain and simple cake since that is all they offer. I wanted a cookies and cream filling cake with green frosting. This is what I got in the photos. Mind u it was a birthday cake for kids and the birthday boy requested cookies in cream. Very disappointing coming from a bakery. read more

Ralphs - Not cookies and cream filling - Grocery Near Me - El Cajon, California

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As far as grocery stores go this one is top of the line. It was clean, employees were friendly, the shelves were full or merchandise, and it had good lighting, a huge selection of grocery items, grab and go food sections and several registers ready to check you out. What I liked about Ralph's is when you purchase fish from the meat and seafood counter they will fry it for you for free and it's seasoned and fried very well. read more

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The first thing that I want to address is that their broccoli salad is amazing! I frequently get a size small, which always varies in price. Sometimes I get it for 4 or 5 bucks, sometimes 6. Other than that though, I found the other deli selections to be pretty bland. I remember I tried the southwestern chicken wrap and it did not really taste like anything. That was pretty disappointing. It was also expensive for a small wrap. What this place seems to lack the most of is good customer service. Every single time I go, I wait to order my food for nearly 15-20 minutes. They have a little bell that you're supposed to ring when you need assistance, but it seems to never catch any of the employees' attention. Some of them come across as pretty rude as well. That being said, I will still come back... I just hope they consider improving their customer service pretty soon. read more

Ralphs - Broccoli salad for dinner. 10/10 would definitely eat again!! - Grocery Near Me - El Cajon, California

Shopping carts falling apart? I agree, over priced for quality groceries is ok with me. You pay for what you get remember that! I love Ralph's and collecting those point towards my gas! The best! I love the deli, produce, flowers. Workers always greeting and uplifting. Some customers have fushi face but other than that I love my local Ralph's. Keep it up guys! read more

Not well stocked, and you can't find an employee if you set off a flare. They try to force everyone through the self-checkout, but either people are purchasing alcohol or are incompetent to use it. So the only line open has 10+ people waiting in a single line that runs through the store--unpleasant experience. read more

I have never had such a bad experience at any Ralph's before. I really hate writing bad reviews, but when their customer service sucks and the staff is lost and unorganized... I need to voice and explain the situation. I had placed an online order yesterday for a large platter of Roasted Bone in Wings (Buffalo sauce on the side), for my sons pre-school open house the following day. Arrived at the Ralphs counter to pick up my order as previously arranged (3:30pm) and waited about 5 minutes before I was greeted and helped. I informed the staff at the counter about my pick up order, she stated she was finishing up my order she has just poured the sauce on the wings. I told her I had requested the sauce on the side, not on the top!! I told her that's fine, I will take the wings with the sauce, since I was in a hurry to get to my sons open house. Then the next 10mins her and her co-worker were trying to find the SKU for the wing party platter. They wanted to charge me $29.99 when my confirmation email had stated $24.99. I found out while wating, that they rarely have these types of orders and the person in the deli was new. The staff in deli really did not know what she was doing part of me was feeling sorry for her. Finally they found a SKU they can use to charge me, it stated $29.99. I was walked over to the register by the deli staff and one of the managers overheard me saying I'm only paying $24.99 not $29.99. Fine done deal $24.99 it is. I arrive at my sons school, and to my surprise the Roasted Bone In Wings were Breaded!!! Yeahhh I should of checked my order at the store, right??? But if you request Roasted that's what you expect??!! So not only did they poor the sauce over my wings, they gave me the wrong wings too. I've always loved Ralph's, but after this stunt....hmmmm. They really need to earn some brownie points to get me back as a customer. Total let down. read more

Ralphs - Breaded wings not roasted as previously ordered. - Grocery Near Me - El Cajon, California

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Came here after dinner to pick up some free items through my husband's application on his phone. We walk around and towards the front to the right of the store is fresh produce. So many groceries and food items were on sale. In the back near the restrooms, there was a clearance rack. Be careful because some of the food items are expired. This has happened to us before at another Ralph's location. They normally sell the breads two days before the expiration date so make sure you consume them before the date. I believe in this because food has a time limit of how long it should be out. It can make people sick. Anyway, the store was clean and organized. It was easy to navigate through the store. Plenty of parking in front of Ralph's. I still give this location four stars because it's a great place to get deals and it's clean. Lots of items were on sale which is a good sign. read more

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It's lent season and one of my favorite things to do is buy cod here and have Ralph's fry it for me. While I was waiting for my fish I went around the store to get some groceries and came across some really great deals by the clearance section! I got siggi's yogurt for just .25 cents! And no, it wasn't expired, the expiration date wasn't for another 2 weeks. They had great deals like this all throughout the store. All the employees are always very friendly here. read more

This is a friendly neighborhood grocery store with friendly staff. I wished they were a little larger or could carry more of a variety at times. Their fresh produce seems a little lacking and I always seem to miss the butcher when I need something chopped up. Who would have figured he goes home right before most people get off work. read more

Ralphs - Grocery Near Me - El Cajon, California

Do you like waiting in lines that stretch down the aisles? Do you like watching liquor store owners stock their stores by buying up all of the 2 for 1 soda, and paying for it with WIC cards? Do you like narrow aisles? Well... If you like those things, this Ralph's is for you! read more

I always get good customer service the employees are always nice and there's always fresh produce!

Now that Ralph's has renovated, it's fantastic! So clean, organized and easy to access everything. The staff has always been so helpful and friendly! Their veggies are fresh and the meat selection is top notch!! It's one of my favorite grocery stores to go to. read more

The rudest cashiers and manger Mike watches and turns his back to it... I have so many things wrong with this stores people but this time had to write. Have written to corporate office but that fell of deaf ears. Cashier had person go back to get items rang her stuff up and waited while next person in line had 4 items and said oh well While another cashier rang up the 4 items only cause was asked to the other person still never came back NO GOOD CUSTOMER SERVICE That store use to be the only grocery store my friends and I shopped in no wonder we all left it and it's empty a lot of the times. So discussed with management and people in a customer service job read more

My family best grocery place since we live accros the street , there food is clean , shelves clean staff always smiling its like a 2nd family when you talk to them the prices are very good , i like to buy alcohol from them they have unbeatable prices even less than costco . Their bakery is where we go to prepare birthdays , the deli is high quality tasty food , self checkout is great and their cashiers works fast . read more

My reviews of this Ralph's have been fairly positive and I mostly prefer shopping here. Just want to suggest they really work on the deli customer service. It's impossible to get help. There's so many people working there and they usually seem idle too. When I asked if the very dry hard looking chicken was fresh he said he didn't know and the other person was too busy to ask. Really ? I finally just left after wasting a lot if time standing there. And can someone instruct baggers not to put heavy cans on top of eggs? I had to rebag my groceries in the car! Other than that this is a decent Ralph's & probably just a training issue. read more

I am writing this review because I hope that management will see this. I really love this Ralphs and I only shop here. It's my favorite grocery store but the last probably 5-6 times I've been here I've had to bag my own groceries and I'll see employees just walking past and it has gotten annoying. The first 2 times I didn't mind it wasn't a big deal but now it's gotten on my nerves. I don't want to have to switch stores but I will if this continues. read more

Went into @Ralph's to get a fresh croissant , I wonder do they charge extra for the roaches or not??? I'll pass I don't like mine crunchy, I'll stick to @Albertsons ........................... !!!!! read more

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I love this Ralphs. They have an awesome selection of produce, including some not so standard items. Others have stated that the meat department is very helpful; this is true. You never have to wait to see a butcher or someone else to assist you. There are 3 or 4 Albertsons, 2 Vons, and 2 other Ralphs that are closer to me than this one. Draw your own conclusions as to why someone would drive 10 miles to patronize 1 store over another. Service, selection, friendly people. That's good enough for me! read more

I've been coming to this Ralph's for about 7 years. I used to be an Albertson's shopper (I still go there occasionally), but the parking and access is so much better here and I rarely run into traffic jams in their lot. But while I chose this place for convenience in terms of getting in and out of the lot in a hurry - during the past five years in particular, I've noticed a big change in the pricing of their products and the attitude of their staff. In short - Ralph's - which is part of the Kroger family of companies - after showing up in surveys as being among the most expensive grocery chains in California during the 80s and 90s - has - during the last three years in particular - has become ultra-competitive - especially its pricing. I've found things here that are sometimes 10 to 20 percent less expensive than competing chains. On top of this, the staff here at the Rancho San Diego store seems to have undergone an attitudinal shift toward its customers. They're super friendly, helpful and when they see a line starting to develop, they open a new checkout line in a hurry. Another thing, even if you use the self-checkout and if you forget an item or two like I have a few times, they'll chase it down the item for you so you won't lose your place in line. That NEVER happens at other places. There's just a sparkle with this chain now and they don't seem to be having the same staffing nor financial problems that the Super-Valu chain (Albertson's) has been having in the news lately. I really worry about the people over at Albertson's because I sometimes get the impression that they themselves know they're no longer at the top of the supermarket mountain and could be absorbed at any time. That's not good.. At any rate, back to this Ralph's - I love 'em. Now I never have to use the convenience of their lot as the big reason why I continue to visit them. It's now mainly because they have everything I need at competitive prices. Thank you! read more

First time back to shop at Ralph's in years, stopped receiving their ads and trying to view it online was just frustrating. After last night it will be my last ever! Meat section is small, very limited selection, for a major market. Prices are very high even with card savings. I'll stick with the other ones who send out weekly flyers. Sadly, I had a $25.00 gift certificate, after an hour of looking I finally find enough to use it up. read more

I really like this Ralphs...I don't go here that often because it's not my "local" grocery store but when I do I always have an good experience. I've also noticed that they carry more options of food then Albertson's. Even today one of the cashiers offered to ring me up in the self-checkout lane just so that I didn't have to wait in line. That's right she scanned everything for me and bagged it! read more

Definitely the best supermarket in El Cajon / Rancho San Diego. Everybody has such great customer service skills. I want to thank the Meat Department. I purchase Swai fish and they cut it and fry it to perfection. Always with a smile. Thank you guys. Produce is the best quality and clean & neat. Manager Donna is the sweetest. Thank you all. We've been shopping her 5 years!!!! read more

Went to food line outside ralphs today. They r limiting to 1 of ANYTHING. the checker was rude. I thought only paper products limited so i got 3 bunches of bananas and 3 packs of mozzarella sliced cheese. She told me limit of 1 of anything and takes two bunches of bananas but doesn't say anything about my cheese. Then person behind me had 3 boxes of Kleenex and i called her on it. She says oh i was talking and missed that. Yes, at 8.15am in morning she was asking another clerk when their breaks were. If you dont like yr job quit and give it to someone else. Dont be rude, i am one of the reasons you have a job. read more

I was disappointed by the service earlier today. I will never ever go to this Ralph's. Buyers beware!

Ralphs is the best grocery store in Rancho San Diego. The staff is friendly and they stock a very wide variety of high quality products. You will pay a bit more than you will at Smart & Final, but the variety of products and quality is a bit higher on many items. This store is kept clean and well stocked if that is important to you. read more